Warranty Service Policy; Parts Replacement - Motorola V6 Service Manual

Level 1 and 2 Service Manual

Warranty Service Policy

Parts Replacement

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The product is sold with the standard 12 month warranty terms and conditions. Accidental
damage, misuse, and extended warranties offered by retailers are not supported under warranty.
Non warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the
date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic
criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer's original phones will be repaired but not refurbished as standard. Appointed Motorola
Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and
level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full
component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks.
Product-Service training should be arranged through the local Motorola Support Center.
When ordering replacement parts or equipment, include the Motorola part number and descrip-
tion used in this service manual.
When the Motorola part number of a component is not known, use the product model number
or other related major assembly along with a description of the related major assembly and of
the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.
Accessories and Aftermarket Division (AAD)
Order replacement parts, test equipment, and manuals from AAD.
U.S.A.
Phone: 800-422-4210
FAX: 800-622-6210
Website: http://businessonline.motorola.com
EMEA
Phone: +49 461 803 1404
Website: http://emeaonline.motorola.com
Asia
Phone: +65 648 62995
Website: http://asiaonline.motorola.com
October 26, 2006
Outside U.S.A.
Phone: 847-538-8023
FAX: 847-576-3023
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