Service & Support - XTZ Cinema M6 Owner's Manual

"Do It Yourself" - service
If something is broken
Where to send the product
for a warranty repair
Support
Service & support
We apply "do-it-yourself" service on all XTZ products. If you by yourself are able to find out what part
of the loudspeaker is defective, you are fully allowed to unmount that part (which would normally be a
driver, a filter or the amplifier) and send it back to us for exchange.
IMPORTANT!
Always contact your dealer or us before taking the loudspeaker apart. It can also help you finding
the fault.
You can of course always choose to return the whole loudspeaker; therefore you should save the
original package.
If you cause additional defects by yourself when unmount the defective part, the warranty still applies
if it is obvious that the part had a manufacturing defect. In other cases however, the warranty does not
apply if you cause other defects on the loudspeaker
For service we refer to your retailer.
For questions regarding service, contact us by email: support@xtz.se
Website: www.xtz.se / www.xtzsound.com
Please contact our free of charge support if you need installation advice, or if any problem occurs
during the installation.
Contact us by e-mail support@xtz.se and include your phone number if you wish verbal help, and
we will call you back.
Thanks for your purchase!
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To aid service, XTZ products are con-
structed and produced using com-
mon technology, so that basically
most people are able to "unscrew"
the loudspeaker using common
tools..
ALWAYS pack the product / part very
carefully. Unfortunately damages
during transportation are very
common. If the package is weak,
the transporting company does
not compensate damages. Always
enclose a copy of the receipt and a
description of the defect.