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Service & support
"Do-It-Yourself"-service
If something is broken
Where to send the
product for a warranty
repair
Support
We apply "do-it-yourself" service on all XTZ products.
If you by yourself are able to find out what part of the
loudspeaker is defective, you are fully allowed to
unmount that part (which would normally be a driver,
a filter or the amplifier) and send it back to us for
exchange.
However, if you are not certain about how to do it,
please contact us before taking the loudspeaker apart.
We can also help you finding the fault.
You can of course always choose to return the whole
loudspeaker, therefore you should save the original
package.
If you cause additional defects by yourself when
unmounting the defective part, the warranty still
applies if it is obvious that the part had a
manufacturing defect. In other cases however, the
warranty does not apply if you cause other defects on
the loudsspeaker.
For service we refer to the general agent:
FYNDBÖRSEN AB
Gamla Nissastigen 17
314 41 Torup
Web site: www.fyndborsen.se
E-mail: info@fyndborsen.se
Telephone: +46(0)345-20049
Please contact our free of charge support if you need
installation advice, or if any problem occur during the
installation.
Contact us by e-mail support@xtz.se and include
your phone number if you wish verbal help, and we will
call you back. You can call our general agent
FYNDBÖRSEN AB on +46(0)345-200 49.
To aid service, XTZ are constructed and
produced using common technology, so
that basically most people are able to
"unscrew"
the
loudspeaker
common tools.
ALWAYS pack the product / part very
carefully. Unfortunately damages during
transportation are very common. If the
package is weak, the
transporting
company
does
not
compensate
damages.
Always enclose a copy of the receipt and
a description of the defect.
using
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