Frequently Asked Questions - RBH Sound EP-SB User Manual

CARE AND MAINTENANCE (CONTINUED)
7. Don't use intensive chemical products or detergents to clean the product.
8. Don't scratch the surface with sharp things.
9. Be careful when using this product during strenuous exercise. It may get damaged by sweat.
10. In case the product doesn't function properly, please contact RBH Sound staff they will
help you solve the problem

FREQUENTLY ASKED QUESTIONS

1. What does it mean when red LED flashes instead of blue LED?
Battery power is low, and it needs to be recharged.
2. Why is the red LED off when charging?
Make sure the charging device is properly connected to the earphones. The battery may be
low; charge the battery for 30 minutes, and then the red LED should come on.
3. Why can't my mobile phone search and find the earphones?
Please make sure the earphones are in the pairing mode and in the effective working
range, and the earphones should be able to be paired and connected.
4. Why is my mobile phone unable to pair with earphones via NFC?
a) Make sure to activate the NFC function of your mobile phone.
b) Please keep the NFC chip of cell phone and the earphones within one centimeter
until the red and blue LED of earphone flash alternately (First pairing time may take
up to three seconds).
5. Why can't I hear any sound from the earphones?
a) Make sure the earphones have been switched on;
b) Make sure the volume is not too low or muted;
c) Make sure the earphones connects with the mobile phone correctly;
d) Make sure the distance between the earphones and the cell phone is within the
available Bluetooth range.
6. Why can't I hear the sound clearly with the earphones?
a) Make sure the mobile phone is in a strong signal area;
b) Make sure the earphones are within the available range of this product.
7. Why is the pause/play, last/next song function not working when playing music?
Make sure your Bluetooth device supports AVRCP (Audio/Video Remote Control profile).
EP-SB Bluetooth Stereo Earphones 14 User's Manual