Troubleshooting Guide; Obtaining Service - AGA marvel 3CARM Installation & Operation Manual

Before You Call for Service
If the unit appears to be malfunctioning, read through this
manual first. If the problem persists, check the troubleshooting
guide below. Locate the problem in the guide and refer to the
cause and its remedy before calling for service. The problem may
be something very simple that can be solved without a service
call. However, it may be required to contact your dealer or a
qualified service technician.
If Service is Required:
• If the product is within the first year warranty period please
contact your dealer or call AGA MARVEL Customer Service
at 800.223.3900 for directions on how to obtain warranty
coverage in your area.
• If the product is outside the first year warranty period, AGA
MARVEL Customer Service can provide recommendations of
service centers in your area. A listing of authorized service
centers is also available at www.agamarvel.com under the
service and support section.
Electrocution Hazard - Never attempt to repair or perform main-
tenance on the unit until the main electrical power has been
disconnected. Turning the unit control "OFF" does not remove
electrical power from the units wiring.
Problem
Unit not cold enough.
Unit too cold.
Noise or Vibration.
Unit will not run.
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TROUBLESHOOTING YOUR REFRIGERATOR
Possible Cause
• Control set too warm.
• Airflow to front grille blocked.
• Excessive usage or prolonged door
openings.
• Door gasket not sealing properly.
• Control set too cold.
• Unit not level.
• Unit turned off.
• Power cord not plugged in.
• No power at outlet.
• In all correspondence regarding service, be sure to give the
model number, serial number, and proof of purchase.
• Try to have information or description of nature of the prob-
lem, how long the unit has been running, the room temper-
ature, and any additional information that may be helpful in
quickly solving the problem.
• Table A is provided for recording pertinent information
regarding your product for future reference.
Date of Purchase
Dealer's name
Dealer's Address
Dealer's City
Dealer's State
Dealer's Zip Code
Appliance Serial Number
Appliance Model Number
Date Warranty Card Sent (Must be
within 10 days of purchase).
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•
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•
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17
For Your Records
Table A
Remedy
Adjust temperature colder. (See "Set
temperature" on page 7). Allow 24
hours for temperature to stabilize.
Airflow must not be obstructed to
front grille. See "clearances" on
page 4.
Allow temperature to stabilize for at
least 24 hours.
Check door alignment and/or adjust
or replace door gasket.
Adjust temperature warmer. (See
page 7, "set temperature"). Allow 24
hours for temperature to stabilize.
Level unit, see "Leveling Legs" on
page 4.
Turn unit on. See "Starting your re-
frigerator" on page 7.
Plug in power cord.
Check house circuit.