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Common Problems
8
Shuffled or fanned.
Solution:
Minimize handling envelopes after removing them
from their package. (You may need to fan DL envelopes because
the self adhesive label tends to make envelopes stick together.)
Paper Feeds with an Envelope
Problem: Paper pulls from the upper tray along with the
envelope.
Solution:
Remove jammed paper and envelope. Pull out the top
paper tray and remove all but two to five sheets of paper.
Continue your job.
Multiple Envelopes Feed at Once
Problem: Two or more envelopes feed at the same time.
Solutions:
Discard the damaged envelopes. Reload envelopes
into the feeder with the edges of the envelopes uniform (see
figure 4-1A). Do not load the envelopes with uneven outside
edges (see figure
4-1B).
Make sure envelope flaps are not
overlapping. If this problem continues, try a new box of
envelopes or change to a different type of envelope.
Figure 4-1
Loading Envelopes Correctly
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