Troubleshooting Your Optik Tv System - TELUS Optik TV Quick Reference Manual

Troubleshooting your Optik TV system

PROBLEM
Cannot turn on my Optik TV digital box
TV and PVR power out of sync
The Optik TV digital box does not initialize
No picture or poor picture quality
If you're still unable to solve the problem, try resetting the PVR and digital box by
unplugging it from the power outlet for at least 10 seconds and plugging it back in.
This resets the device and usually resolves most problems related to the box. If the
problem persists, please visit
26
Can't find what you are looking for? Visit telus.com/tvhelp for more Optik TV help info.
POSSIBLE SOLUTION
Try pressing the front panel power button on your digital box .
Make sure that all your power cords are completely inserted
into a power outlet .
Ensure that your TV set is plugged into a working power
outlet .
If the Optik TV digital box is plugged into a power bar or
surge protector, make sure that the power bar is on and has
not tripped . If it has tripped, press the reset button on the
power bar to restore power .
If the digital box is connected to a switched electrical outlet,
make sure that the switch is on .
If the green LED light at the front of the Optik TV digital box
lights up, your box is now on and working .
Ensure TV is on, and press OK button to turn on the PVR .
Check to ensure that your modem or router is operating and
that all cords are properly connected .
Turn the power on the digital box off and on .
Initiate the reset procedure, by plugging in/out the power
cord of the digital box .
Check to ensure that your TV is set to the right video input .
Ensure that the TV channel is set to the appropriate channel
to match the settings on your Optik TV
digital box and VCR/DVD (Video 1, 2, etc .) .
Check the back of your Optik TV digital box and any
additional devices to ensure that all of the cables are firmly
connected .
Make sure that all the connections are made according
to the appropriate configuration for your particular
requirements .
Press OK on your remote to ensure not in
Energy Saving Mode .
telus.com/tvhelp or call 310-MYTV (6988).