Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for TELUS Satellite TV HD PVR
Summary of Contents for TELUS Satellite TV HD PVR
- Page 1 TELUS Satellite TV HD PVR User guide...
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Page 2: Table Of Contents
Your TELUS HD Personal Video Recorder (PVR) . . . . . . . . . . . . . . . . . - Page 3 T able of contents Timers and Personal Video Recorder (PVR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Pausing live TV .
- Page 4 TELUS Satellite TV Terms of Service . . . . . . . . . . . . . . . . .
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Page 5: Welcome
Digital surround sound . ® TELUS Satellite TV also gives you digital features that regular TV can’t offer . Take advantage of the Interactive Programming Guide that lets you instantly find your shows by date, time and theme . There are a host of other great features including Call Display on your TV, 45 commercial-free music channels and Pay Per View (PPV) with a huge selection of videos, including Hollywood blockbusters, kids’... -
Page 6: Important Safety Instructions
Important safety instructions Do not use this device near water . Clean only with a dry cloth . Do not block any ventilation openings . Install in accordance with the instructions . Do not install near any heat sources such as radiators, heat registers, stoves or other devices (including amplifiers) that produce heat . Do not defeat the safety purpose of the polarized or grounding-type plug . -
Page 7: Safety Tips
Safety tips Unplug the receiver from the AC power outlet before cleaning The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty Do not place the receiver in an enclosure such as a cabinet without proper ventilation Do not stack the receiver on top of or below other electronic devices Operate the receiver using only the type of power source indicated on the marking label . -
Page 8: Your Guide To Telus Satellite Tv
Y our guide to TELUS Satellite TV This guide explains everything you need to know about your new TELUS Satellite TV service . It will help you understand how it works, ensure you make the most of all the exciting features, and provide you with handy tips for troubleshooting . -
Page 9: Your Telus Hd Personal Video Recorder (Pvr)
Y our TELUS HD Personal Video Recorder ( PVR ) Front view Use this as a reference for all of the functions and connections of your receiver . Smart card door – Slot for smart card for future use Arrows –... - Page 10 Y our TELUS HD PVR Back view Remote antenna – Connects to UHF antenna for remote control Ethernet port – Not currently enabled RCA video/audio (out) – These connections are ideal for VCRs and older TVs; the audio ports can be used independently if other video connections have been used Optical audio (out) –...
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Page 11: Connecting Your System
Connecting your system This chapter is the perfect place to find out how to connect the receiver to your TV and stereo equipment . You’ll find the following information particularly helpful if you decide to move your receiver or if you get a new TV, VCR or DVD player . Connecting your audio and video Connect the audio and video outputs on your receiver to the audio and video inputs on your TV . - Page 12 Connecting your system Connecting your video Connect the video outputs on your receiver to the video inputs on your T V . Component video cables Best setup Use this if you are connecting with component video cables. A component cable provides high quality video to your HDTV . Connect the component cable between your receiver and TV .
- Page 13 Connecting your system Connecting your audio Connect the audio outputs on your receiver to the audio inputs on your TV or A/V receiver . A/V receiver with an optical cable A/V receiver Best setup Use this if you are connecting surround sound through an A/V receiver with an optical cable.
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Page 14: Your Remote Control
Y our remote control Tired of multiple remotes? The TELUS Satellite TV remote is universal and works with most TVs, DVD players, VCRs and A/V receivers . For information on programming your remote, please see pages 26 to 31 . -
Page 15: Low Battery Warning
Y our remote control Low battery warning When you see a low battery warning message on your screen, the batteries in your remote control need to be replaced . Your remote uses 4 AAA batteries . When you need to replace them, insert new batteries into the back panel on the bottom of your remote . Quick tip If your remote control doesn’t seem to be working very well (for example, you have to press more than once to turn the... -
Page 16: Connection And Setup
If required, set up your HDTV to display in the format you desire . Some HDTVs will automatically adjust to the resolution setting on your receiver . Connecting to your TELUS Satellite TV antenna Before you can begin connecting your receiver to your TELUS Satellite TV antenna, you must first complete the previous sections on connecting your TV to the receiver . -
Page 17: Connecting Your Home Phone
You may be able to use a wireless phone jack; however, this may not support all the features such as onscreen Call Display . If you have subscribed to TELUS High Speed or equivalent you may have to install a DSL filter to successfully connect with TELUS Satellite TV . -
Page 18: Connecting An External Hard Drive
Connecting an external hard drive Attach an external hard drive to your TELUS HD PVR to store even more of your favourite shows . When purchasing an external hard drive, check that it meets these specifications: 7200 RPM Between 40 GB and 1 .0 TB of capacity... -
Page 19: Archiving Programming To Your External Hard Drive
Connecting an external hard drive Archiving programming to your external hard drive Press to open the main menu . Multimedia to highlight and press External Hard Drive to highlight and press Highlight Archive Recordings and press Navigate to the programming list and select the shows you wish to archive to your external hard drive . Highlight Archive and press... -
Page 20: Using Your Telus Satellite Tv Service
. Surf zones TELUS Satellite TV channels are organized by surf zones . That way, categories like sports, news or lifestyle are all grouped together so you can easily surf through your favourite channels . - Page 21 Using your TELUS Satellite TV service Quick tip If the menu option has a number next to it, you can press that number button on your remote so you don’t need to highlight the option first. List of menus PROGRAM GUIDE Accesses the onscreen guide THEMES &...
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Page 22: Using Text Fields
Using your TELUS Satellite TV service Using text fields When you use features on the receiver you might be required to enter information, such as the name of a movie, into areas known as text fields . You have 2 ways to enter the information: to navigate the onscreen keypad . -
Page 23: Improving Receiver Control
Using your TELUS Satellite TV service Improving receiver control System Info Press on the receiver’s front panel . The System Information will display onscreen and show the remote address . If you want to change the address for remote control, write down the primary remote address: Press and hold for about 3 seconds, until all of the mode buttons light up, and then let go . - Page 24 Using your TELUS Satellite TV service Adjusting the remote antenna You want to set the remote antenna straight up so you can use your remote from as far away as possible . You’ll find the antenna at the back of the receiver; make sure it doesn’t touch anything .
- Page 25 Using your TELUS Satellite TV service Installing a UHF attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver . To prevent such interference, you can install a 10 dB attenuator (available at many consumer electronics parts stores) . Adding this attenuator will help keep out stray UHF signals, but it will also cut down how far away you can use your remote control .
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Page 26: Setting Up Your Remote To Control Other Devices
Using your TELUS Satellite TV service Setting up your remote to control other devices To use your remote to control other devices such as a TV, VCR, DVD player, tuner or A/V receiver, you must first program it to control them . -
Page 27: Code Table
Using your TELUS Satellite TV service Setting up your remote control using device code tables INSTRUCTIONS ADDITIONAL INFORMATION Turn the device on . Use the device’s front panel buttons or the remote control . Find the brand name of the device in the tables If the brand isn’t listed, see Setting up your remote... -
Page 28: Setting Up Remote Control Using Codes Scan
Using your TELUS Satellite TV service Setting up your remote control using device codes scan If the code for your device isn’t listed in the tables starting on page 71 , use this procedure to scan the remote control’s memory for the device code . - Page 29 Using your TELUS Satellite TV service Finding device codes INSTRUCTIONS ADDITIONAL INFORMATION Press and hold the appropriate mode button until For example, hold for a TV until all of the other all the other mode buttons light up, and then let go mode buttons light .
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Page 30: Controlling An A/V Receiver
Using your TELUS Satellite TV service Controlling an A/V receiver Use the following remote control buttons to control your A/V receiver . Set up the remote as described on pages 26 to 31 . Press to set the remote to AUX mode ( will stay lit for 2 seconds) . -
Page 31: Switching Between Tv And Device Volume Control
Using your TELUS Satellite TV service Switching between TV and device volume control When you set up the remote to control a TV, the mute and volume buttons control the TV volume . However, if you want to use the AUX mode to control an A/V receiver and the device has a volume setting, you can set up the remote to control that device’s volume... -
Page 32: Using The Onscreen Guide
Using your TELUS Satellite TV service Using the onscreen guide Use the guide to find out which shows are on now and which ones are coming up . The program guide shows programs on now and up to 9 days in advance . -
Page 33: Using The Browse Banner
Using your TELUS Satellite TV service Using the browse banner With the browse banner, you can check what other programs are on, without interrupting your viewing . When the browse banner is open you’ll see the program banner information relating to the current program at the top of the screen and also at the bottom left of the screen . -
Page 34: Using Search
Using your TELUS Satellite TV service Using search Use search to find your favourite shows . This feature will search all channels and find programs that match keywords that you enter . Press to open the search screen . Title... -
Page 35: Using Search History
Using your TELUS Satellite TV service Using search history Your receiver creates a history of all of your previous searches, which you can reuse instead of typing the information again . Quick tip Use the edit or delete options to change or delete search keywords. -
Page 36: Timers And Personal Video Recorder (Pvr)
Timers and Personal Video Recorder (PVR) With the power to pause, replay and record live TV with the touch of a button, your PVR puts you in total control of your TV viewing . Plus, you have the ability to store up to 200 hours of standard definition (SD) or up to 30 hours of HD programming . You can record a program while watching live TV or record 2 programs while watching a pre-recorded program . -
Page 37: Using Slow Motion And Frame-By-Frame
Timers and Personal Video Recorder ( PVR ) Using slow motion and frame by frame Take full advantage of your PVR and use the slow motion, frame-by-frame advance or reverse features while you watch live TV . Reverse slow motion Press and then press to reverse the program in slow motion... -
Page 38: Watching A Recording
Timers and Personal Video Recorder ( PVR ) Watching a recording Press to open the My Recordings screen . to select from the list of recorded programs and press to highlight Start, Start Over Resume and press Recording while watching live TV You can set up your satellite receiver to either record a program while watching another, or record 2 programs while watching one you’ve already recorded . -
Page 39: Recording Options
Timers and Personal Video Recorder ( PVR ) Recording options When you set up a timer to record a live program you can choose from the following options: Stop Recording Manually – The receiver will record until you press Extend End Time –... -
Page 40: Timer Frequency
Timers and Personal Video Recorder ( PVR ) Timer frequency Deciding how often you want to watch a program will help you set your timer appropriately: All Episodes – Records each time that program is on a specific channel or group of channels New Episodes –... -
Page 41: Special Considerations When Using Timers
Timers and Personal Video Recorder ( PVR ) Special considerations when using timers For locked programs – You must enter your receiver password before you can create an automatic timer . You can create a manual timer for a locked program without entering your password . However, if you do this, the timer may display only an error or request your password . -
Page 42: Setting Up An Automatic Timer
Timers and Personal Video Recorder ( PVR ) Setting up an automatic timer An automatic timer lets you set a timer to record a program every time it appears in the program guide . Even if the program’s scheduled viewing time changes, the program will still automatically be recorded . Press to find the program using the onscreen guide or press to open the browse banner . -
Page 43: Setting Up A Manual Timer
Timers and Personal Video Recorder ( PVR ) Setting up a manual timer With a manual timer, the start and end times are set by you and don’t follow the program guide information . This is useful for sports and other live events that often go into overtime . -
Page 44: Deleting A Timer
Timers and Personal Video Recorder ( PVR ) Deleting a timer When you no longer need a timer you can easily delete it . Press to open the main menu . Daily Schedule to select and press to select Timers and press to select Edit List... -
Page 45: Setting Up A Vu! Pass Timer
Timers and Personal Video Recorder ( PVR ) Setting up a Vu! Pass timer Vu! Pass lets you create timers to automatically record programs based on your search criteria . When the receiver finds programs that meet your criteria, it automatically records them . For example, if you saw a movie in the theatres and want to watch it again as soon as it shows on a movie channel, use the Exact Match and Title function and type in the exact title of the movie . -
Page 46: Pay Per View (Ppv) And On Demand
. 3D programming 1800 French On Demand For the most current PPV channel guide, visit telus . c om/tv . Prices subject to change . Press to open the onscreen guide and navigate to select Pay Per View event from the onscreen guide . -
Page 47: Reviewing Ppv Purchases
Pay Per View (PPV) and On Demand On Demand – great movies 24/7 Choose from the latest movies available in English and French from the comfort of your own home . All Direct to Home VOD movies will be in HD, most in 720p, some in 1080p (Blu Ray quality) . -
Page 48: How To Order On Demand
Pay Per View (PPV) and On Demand Order by phone through an Automated Service Representative a . Highlight the movie you want to purchase b . Using your remote control, press the button c . At the end of the movie description, you will find the number in brackets 1 866 68 ORDER (67337) d . -
Page 49: Favourites Lists
Favourites lists You can customize your onscreen guide to display only the channels you want to view by creating a favourites list . Up to 4 different lists can be created for different viewers in your household on top of the default Chan, All Sub All HD... -
Page 50: Naming Favourites Lists
Favourites lists Naming favourites lists You can name your favourites lists whatever you want, up to 8 characters in length . Press to open the main menu . Preferences to highlight and press to highlight Favourites and press Press to access the lists and use to highlight the one you want to edit . -
Page 51: Selecting A Favourites List
Favourites lists Selecting a favourites list Press twice to open the favourites list screen . to highlight the default channel list or favourites list you want to view and press Y ou can also set your receiver to instantly change between the lists by repeatedly pressing instead of selecting from the list . -
Page 52: Locks
Locks With locks, you are in charge of the content your family watches by blocking programming based on ratings or channels . When you block by rating, all higher ratings will also be blocked . When you’ve locked the receiver, if you try to access a locked item or open the locks menu, the receiver displays a message prompting you to enter your password . -
Page 53: Creating Your Password
Locks Creating your password Your receiver doesn’t come programmed with a password, so before using locks you’ll need to set one up . Press to open the main menu . Locks to highlight and press to highlight Lock System and press Enter a 4 digit password using the number buttons on your remote and press Enter the password again using the number buttons on your remote and press Changing your password... -
Page 54: Locking And Unlocking Your Receiver
Locks Locking and unlocking your receiver Press to open the main menu . Locks to highlight and press If your receiver is locked, enter your password using the buttons on your remote and press Navigate to Lock System Unlock System and press . -
Page 55: Locking By Channel
Locks Locking by channel You can lock any channel, including PPV . This type of lock keeps anyone from viewing these channels unless they enter the correct password . Press to open the main menu . Locks to highlight and press If your receiver is locked, enter your password using the buttons on your remote and press Channel Locks to highlight... -
Page 56: Locking Or Unlocking Pay Per View Channels
Locks Locking or unlocking Pay Per View channels Locking by channel This type of lock keeps anyone from viewing all PPV channels . To lock specific PPV channels, please refer to page 54 . Press to open the main menu . Locks to highlight and press... -
Page 57: Hiding Adult Content
Locks Hiding adult content When you hide adult channels you prevent the program guide, lists of themes and the browse banner from showing them . It also prevents anyone from choosing these channels by using or the number buttons on your remote . Press to open the main menu . -
Page 58: Locking Or Unlocking The Front Panel
Locks Locking or unlocking the front panel This lock keeps anyone from using the front panel buttons unless they enter the correct password; however, it doesn’t lock the remote control buttons . Press to open the main menu . Locks to highlight and press If your receiver is locked, enter your password using the buttons on your remote and press... -
Page 59: Call Display On Your Tv
With Call Display, an onscreen pop-up window shows you the name and number of who is calling . You can then choose to take the call or wait until the show is over . In order to receive onscreen Call Display, you must subscribe to Call Display on your TELUS home phone and ensure that your phone line is connected to your receiver . -
Page 60: Viewing Your Call Display History
Call Display on your TV Viewing your Call Display history Simply follow these instructions to view and delete numbers from your Call Display history . Press to open the main menu . System Setup to highlight and press to highlight Installation and press to highlight... -
Page 61: Receiver Customization
Receiver customization Changing languages for descriptive video Some programs, such as movies, indicate at the beginning whether an alternate language or descriptive video is available . An alternate language applies only to the audio part of a program and doesn’t change the language used in the menus displayed by the receiver . -
Page 62: Using Closed Captioning
Receiver customization Using closed captioning Your receiver offers many options for closed captioning (CC) so you can personalize it to suit your needs . Your receiver generates these closed captions, so to enable closed captions, follow these instructions . Press to open the main menu . -
Page 63: Using Dolby Digital Surround Sound
Receiver customization Using Dolby Digital surround sound Dolby Digital gives you the ability to experience programs in awesome surround sound . An external decoder is required to enjoy this feature; please refer to your decoder user’s guide for further information . Not all programs contain Dolby Digital sound . -
Page 64: Changing The Onscreen Channel Order
Receiver customization Changing the onscreen channel order You can set up the onscreen guide to list channels in descending or ascending order . If you don’t set a channel order, the program guide lists the channels in descending order . Press to open the main menu . -
Page 65: Resetting To Factory Defaults
Receiver customization Resetting to factory defaults You can reset your receiver to discard any changes you’ve made except for locks . Resetting the receiver to factory default settings also Chan, All Sub All HD discards all favourites lists except the lists . -
Page 66: Enabling Inactivity Standby
Receiver customization Enabling inactivity standby If your receiver is on for a period of time without any activity, the inactivity standby feature turns off the receiver so it can receive the latest software updates automatically . It will also improve the reliability of your receiver . Enabling this feature is recommended . Quick tip Select Defaults to reset the changes... -
Page 67: Troubleshooting Tools
Check your TV or sound system speakers . Onscreen Call Display isn’t working. Check that you’ve subscribed to Call Display on your TELUS home phone . Check that you’ve connected the phone line to the phone jack on the back of the receiver . - Page 68 . If you want to have access to a Pay Per View event on all your receivers, you will of the receivers. need to order by calling 1-866-68-ORDER (67337) or visiting telus .com/payperview . A timer for a program that is repeated, like a If you’ve selected Once as the timer frequency, it will only work once .
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Page 69: Resetting Your Receiver
Troubleshooting tools Resetting your receiver To reset your receiver press and hold on the front of the receiver until the TV goes blank . It’ll take a few minutes for your receiver to reset and come back on . When you reset your receiver it may have to download an updated guide . If this is the case, it might take longer for the receiver to come back on . -
Page 70: Device Code Tables
Device code tables Your universal remote control can be programmed to work with most TVs, DVD players, VCRs and A/V receivers . If you change or replace your TV or your compatible device, you will need to reprogram your remote control . Please use the codes listed below and on the following pages . - Page 71 Device code tables CODES CODES Kawasho Optonica 548 561 573 652 654 521 605 607 Kenwood Orion 506 573 652 654 656 Kloss Osaki 561 610 Kloss Novabeam Panasonic 657 698 723 724 508 509 512 566 644 651 662 676 685 689 698 700 716 734 761 765 526 541 573 657 658 662 696 780 784 811 819 820 821 822 823...
- Page 72 Device code tables CODES CODES Scott Victor 526 534 541 600 652 654 655 657 662 682 696 701 Video Concepts Sears 523 534 542 563 590 595 601 604 Vidtech 505 573 627 652 653 654 617 627 631 635 645 646 650 652 Viewsonic 654 656 682 683 688 691 703 725 726...
- Page 73 Device code tables CODES CODES Fisher 549 581 584 588 610 544 588 675 Fuji Multitech 579 588 591 675 Funai 562 581 592 594 600 682 Garrard Nikko 551 552 554 572 591 605 607 675 Noblex 678 679 Olympus Go Video 557 558 620...
- Page 74 Device code tables CODES DVD Player CODES Shogun Denon 697 699 700 Singer Echostar Sony Emerson 500 501 502 504 768 778 Fisher Sylvania 554 556 567 588 678 679 756 Funai Symphonic 588 594 702 703 Tandy Go Video 581 588 692 693 822 Tashiko...
- Page 75 Device code tables TUNER/AMPLIFIER CODES TV/DVD/VCR COMBO CODES Aiwa Panasonic 636 641 656 687 718 720 724 900/882/810 725 726 Bose 761 780 TV/DVD COMBO CODES Carver Apex 757/757 Citizen Broksonic 752/752 Denon 647 674 759 760 762 807 809 Cytron 904/904 814 835...
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Page 76: Frequently Asked Questions (Faqs)
HD TV you are ready to enjoy the HD TV experience . Y ou can order another TELUS TV remote control by call i ng 310-MYTV (6988) . Will I be able to watch digital TV on my existing TV? A new remote control will be shipped to you within a few days . - Page 77 On Demand? Your receiver is compatible if you see the number 9241 in the lower left Yes . If you are a TELUS TV customer you can upgrade your PVR or add hand corner . a new one to enjoy renting On Demand movies .
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Page 78: Technical Faqs
On Demand event? On Demand events . And, you must have either All HD or All Chan You need to be a TELUS TV subscriber with a Model 9241 HD PVR . In view selected . order to view an event at 1080p resolution you need a: To change your channel view: a . -
Page 79: Telus Satellite Tv Terms Of Service
IRD is not connected in this manner . We may verify the location of your IRDs company or entity, and its respective affiliates, and the officers, directors, employees remotely or by contacting you directly . If TELUS is unable to contact you to perform or authorized agents of the foregoing;... - Page 80 3 days after you receive Card . We will charge $100 to your TELUS Account for each recalled Smart Card in the demand for payment . You are responsible for maintaining a minimum spend of your possession, which amount will be credited to your Account once you activate $37 .56 per month on Programming and LPIF contribution, excluding any Pay Per...
- Page 81 Programming, certain fees or charges may be TELUS terminates this Agreement as permitted herein (“Term”) . Please note that applicable . If you are entitled to a credit for any amount in excess of $10, TELUS all Programming, programming rates, packaging, fees and charges for other...
- Page 82 “blacked out” in your area of reception from time the DTH Services to you, TELUS will be acting as the agent of Bell TV, their to time at the request of the programmer for copyright or other reasons . If you...
- Page 83 Service for the period you agree to when you subscribe for the Services and (b) activate the IRD with TELUS to receive the Service at the address you provide to us when you subscribe for the Service within 60 days of the date of purchase of the IRD .
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Page 84: Index
Index 4:3 aspect ratio, 16 external hard drive archiving programming, 19 16:9 aspect ratio, 16 connecting, 18 managing recordings, 19 account information, 8 specifications, 18 action, how to cancel, 21 factory defaults, 65 adult content, hiding, 56 favourites lists All Chan list, 49, 65, 68 default, 49 editing, 49 All HD list, 49, 65, 68... - Page 85 Index ordering with remote, 46 S-Video cable, 12 reviewing purchases, 47 safety instructions, 6 PCM Only, 63 safety tips, 7 phone jack/splitter, 76 satellite signal, 8, 67 PIN, 46, 68, 76 screensaver, 8 Point Dish menu, 16, 69 search program, find by theme, 35 by title or info, 34 history, 35 programs, blocking, 57, 76...
- Page 87 *Subject to and limited by copyright laws, digital rights management restrictions and formatting requirements. Channel lineup and pricing may vary. PVR capabilities subject to and limited by applicable laws. Call Display requires a subscription and is not available in all areas. Dolby is a registered trademark of Dolby Laboratories. Vu! is a trade-mark of Bell Canada. TELUS, TELUS TV, TELUS Satellite TV, the TELUS logo and the future is...
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