Do you have a question about the Optik TV and is the answer not in the manual?
Questions and answers
Philip Coan
March 22, 2025
need help getting my tv working again
2 comments:
Mr. Anderson
March 22, 2025
To fix your TELUS Optik TV, try these steps:
1. Check Power Connection - Ensure the Optik TV digital box is plugged into a working power outlet. - If using a power bar or surge protector, confirm it is on and has not tripped. Press the reset button if needed. - If connected to a switched electrical outlet, make sure the switch is on.
2. Verify the Digital Box Initialization - Make sure your modem or router is working and all cables are properly connected. - Turn the digital box off and on again.
3. Check TV Input and Cables - Ensure your TV is set to the correct video input (e.g., HDMI 1, HDMI 2). - Confirm that all cables (HDMI, power, etc.) are securely connected and not damaged.
4. Reboot the System - If the initialization screen stays for a long time, reboot the digital box. - If issues persist, TELUS may need to replace the modem, PVR, or check external wiring.
If the problem continues, contact TELUS support for further troubleshooting.
This answer is automatically generated
Philip
March 22, 2025
pgtcoan@telus.net
Philip
March 22, 2025
my tv is not working and the connection is not right
1 comments:
Mr. Anderson
March 22, 2025
To fix the connection issue with your TELUS Optik TV, try the following steps:
1. Check Video Input: Ensure your TV is set to the correct video input (e.g., HDMI 1, HDMI 2, Video 1, etc.). 2. Verify Cable Connections: Make sure all cables are firmly connected to the Optik TV digital box and TV. 3. Press OK on Remote: Ensure the TV is not in Energy Saving Mode by pressing OK on the remote. 4. Reset the Digital Box: Unplug the Optik TV digital box from the power outlet for at least 10 seconds, then plug it back in to reset the device. 5. Test Different Cables or Ports: If the issue persists, try swapping cables or using a different HDMI port on your TV. 6. Check for Service Updates: A software update may have caused the issue, so check if your TV or Optik TV box needs an update. 7. Visit TELUS Support: If the problem continues, visit telus.com/tvhelp or call 310-MYTV (6988) for further assistance.
This answer is automatically generated
Philip
March 22, 2025
tv in not connected correctly so no image
1 comments:
Mr. Anderson
March 22, 2025
Ensure your TV is set to the correct video input matching the Optik TV digital box. Check that the TV channel aligns with the digital box and any connected VCR/DVD (e.g., Video 1, 2). Inspect the back of the digital box and connected devices to confirm all cables are securely attached. Verify that connections follow the correct configuration for your setup. Press OK on the remote to exit Energy Saving Mode. If the issue persists, reset the PVR and digital box by unplugging them from the power outlet for at least 10 seconds, then plugging them back in.
Page 3
XBOX 360 UNIVERSAL OPTIK TV REMOTE OPTIK TV REMOTE MEDIA REMOTE XBOX DASHBOARD TELUS STB POWER TV/VIDEO MENU BACK MOVE SELECTION EXIT TO TV INFO N/A - Access under Live TV SEARCH (B) in the main menu N/A - Access under Extras...
Page 4
GUIDE VOL - VOL + CH/PG - CH/PG + MUTE PREV DELETE OPTIONS RECORD STOP PLAY PAUSE REPLAY SKIP N/A - Access under RECORDED TV Recordings in the main menu Please note that are not currently enabled.
Need help?
Do you have a question about the Optik TV and is the answer not in the manual?
Questions and answers
need help getting my tv working again
To fix your TELUS Optik TV, try these steps:
1. Check Power Connection
- Ensure the Optik TV digital box is plugged into a working power outlet.
- If using a power bar or surge protector, confirm it is on and has not tripped. Press the reset button if needed.
- If connected to a switched electrical outlet, make sure the switch is on.
2. Verify the Digital Box Initialization
- Make sure your modem or router is working and all cables are properly connected.
- Turn the digital box off and on again.
3. Check TV Input and Cables
- Ensure your TV is set to the correct video input (e.g., HDMI 1, HDMI 2).
- Confirm that all cables (HDMI, power, etc.) are securely connected and not damaged.
4. Reboot the System
- If the initialization screen stays for a long time, reboot the digital box.
- If issues persist, TELUS may need to replace the modem, PVR, or check external wiring.
If the problem continues, contact TELUS support for further troubleshooting.
This answer is automatically generated
pgtcoan@telus.net
my tv is not working and the connection is not right
To fix the connection issue with your TELUS Optik TV, try the following steps:
1. Check Video Input: Ensure your TV is set to the correct video input (e.g., HDMI 1, HDMI 2, Video 1, etc.).
2. Verify Cable Connections: Make sure all cables are firmly connected to the Optik TV digital box and TV.
3. Press OK on Remote: Ensure the TV is not in Energy Saving Mode by pressing OK on the remote.
4. Reset the Digital Box: Unplug the Optik TV digital box from the power outlet for at least 10 seconds, then plug it back in to reset the device.
5. Test Different Cables or Ports: If the issue persists, try swapping cables or using a different HDMI port on your TV.
6. Check for Service Updates: A software update may have caused the issue, so check if your TV or Optik TV box needs an update.
7. Visit TELUS Support: If the problem continues, visit telus.com/tvhelp or call 310-MYTV (6988) for further assistance.
This answer is automatically generated
tv in not connected correctly so no image
Ensure your TV is set to the correct video input matching the Optik TV digital box. Check that the TV channel aligns with the digital box and any connected VCR/DVD (e.g., Video 1, 2). Inspect the back of the digital box and connected devices to confirm all cables are securely attached. Verify that connections follow the correct configuration for your setup. Press OK on the remote to exit Energy Saving Mode. If the issue persists, reset the PVR and digital box by unplugging them from the power outlet for at least 10 seconds, then plugging them back in.
This answer is automatically generated