Troubleshooting Your Optik Tv System - TELUS Optik TV User Manual

Troubleshooting your Optik TV system

problem
Cannot turn on my Optik TV digital box
The Optik TV digital box does not initialize
No picture or poor picture quality
Optik TV digital box does not respond
to my remote control unit
possible solution
Try pressing the front panel power button on your digital
box .
Make sure that all your power cords are completely
inserted into a power outlet .
Ensure that your TV set is plugged into a working power
outlet .
If the Optik TV digital box is plugged into a power bar or
surge protector, make sure that the power bar is on and
has not tripped . If it has tripped, press the reset button
on the power bar to restore power .
If the digital box is connected to a switched electrical
outlet, make sure that the switch is on .
If the green LED light at the front of the Optik TV digital
box lights up, your box is now on and working .
Check to ensure that your modem or router is operating
and that all cords are properly connected .
Turn the power on the digital box off and on .
Check to ensure that your TV is set to the right video
input .
Ensure that the TV channel is set to the appropriate
channel to match the settings on your Optik TV digital
box and VCR/DVD (Video 1, 2, etc .) .
Check the back of your Optik TV digital box and any
additional devices to ensure that all of the cables are
firmly connected .
Make sure that all the connections are made according
to the appropriate configuration for your particular
requirements .
Check the batteries in your remote .
Press the TELUS STB button at the top of the remote .
Change channels using the buttons on your digital box .
If this works, check the remote control batteries .
Note if the buttons light up when you press them . If not,
check the remote control batteries .
If your remote control works with your Optik TV
digital box but not with your TV or VCR/DVD, try
re-programming the remote control using the codes
in the remote control user guide available on
telus.com/tvhelp .
Ensure that there is a clear path between the remote
control and the equipment . If necessary, clean the
infra-red receivers on the equipment .
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