Troubleshooting - Emerson Smart Wireless Gateway Reference Manual

Reference Manual
00809-0200-4420, Rev GA
Section 6
Note
For more information see the user interface terminology guide (document number
00809-0600-4420).
This section provides basic troubleshooting tips for the Smart Wireless Field Network. To receive
technical support by phone:
Global Service Center
Software and Integration support.


Customer Central
Technical support, quoting, and order-related questions.



Or email the wireless specialists at:
Specialists-Wireless.EPM-RTC@EmersonProcess.com
Initial Connection
Web browser returns page not
found
Can not find Gateway after
changing IP address
Can not find Gateway using
Secondary Ethernet Port
Can not log into the Gateway

Troubleshooting

Troubleshooting
United States – 1 800 833 8314
International – 63 2 702 1111
United States – 1 800 999 9307 (7:00 am to 7:00 pm CST)
Asia Pacific – 65 6777 8211
Europe / Middle East / Africa – 49 (8153) 9390
1. Connect the Gateway and PC/Laptop
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA. Open the
upper cover and verify if any indicator lights are on.
3. Verify which Ethernet port is being used on the Gateway.
4. Verify the IP address for the Gateway (default primary port is 192.168.1.10, default
secondary port is 192.168.2.10 or for DeltaV Ready Gateway's default primary port
is 10.5.255.254, default secondary port is 10.9.255.254).
5. Verify the IP address of the PC/Laptop is in the same subnet range as the Gateway
(i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address should be
155.177.0.yyy).
6. Disable internet browser proxy settings.
1. Verify the IP address of the PC/Laptop is in the same subnet range as the Gateway
(i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address should be
155.177.0.yyy).
1. Verify which Ethernet port is being used on the Gateway.
2. Verify the IP address for the Gateway (default primary port is 192.168.1.10, default
secondary port is 192.168.2.10).
3. Verify the IP address of the PC/Laptop is in the same subnet range as the Gateway
(i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address should be
155.177.0.yyy).
1. Verify the user name and password. The administrator user name is admin and the
default password is default. See Table 2-1.
Section 6: Troubleshooting
April 2013
47