Service Support; Return Of Materials - Emerson Smart Wireless Gateway Reference Manual

Reference Manual
00809-0200-4420, Rev GA
This section provides troubleshooting tips as well as information to contact technical support
over the phone or through email.
Section 7 – Glossary
The glossary defines terms used throughout this manual or that appear in the web interface of
the Smart Wireless Gateway.
Appendices
The appendices provide additional and more specific information on a variety of subjects
including Product Specifications and Product Certifications.
1.4

Service Support

Global Service Center
Software and Integration Support
United States 1 800 833 8314
International63 2 702 1111
Customer Central
Technical Support, quoting, and order related questions
United States1 800 999 9307 (7:00 a.m. to 7:00 p.m. CST)
Asia Pacific65 6777 8211
Europe/
Middle East/ Africa 49 8153 9390
1.5

Return of Materials

To expedite the return process outside of North America, contact your Emerson Process
Management representative.
Within the United States, call the Emerson Process Management Response Center toll-free
number 1 800 654 7768. The center, which is available 24 hours a day, will assist you with any
needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the
product was last exposed.
Individuals who handle products exposed to a hazardous substance can avoid injury if they
are informed of, and understand, the hazard. If the product being returned was exposed to
a hazardous substance as defined by OSHA, a copy of the required Material Safety Data
Sheet (MSDS) for each hazardous substance identified must be included with the returned
goods.
Overview
Section 1: Overview
April 2013
3