Citizen PMU2300III Series Service Manual
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Citizen PMU2300III Series Service Manual

Citizen PMU2300III Series Service Manual

Citizen pmu2300iii series kiosk printer service manual
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Service Manual

KIOSK Printer
PMU2300III Series
Revision 1.00 2010.7.15

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Summary of Contents for Citizen PMU2300III Series

  • Page 1: Service Manual

    Service Manual KIOSK Printer PMU2300III Series Revision 1.00 2010.7.15...
  • Page 3 PMU2300III Series Service Manual REVISIONS Rev No. Date Page Comment 1.00 2010/7/15 Newly created CITIZEN is a registered trademark of CITIZEN HOLDINGS CO., LTD., Japan. CITIZEN es una marca registrada de Citizen Holdings Co., Japón. - 1 -...

  • Page 4: Table Of Contents

    PMU2300III Series Service Manual CONTENTS INTRODUCTION .....................4 DISASSEMBLY AND REASSEMBLY............4 1-1. Tools Used .........................4 1-2. Disassembly Procedure .....................5 1-2-1. Disassembling “Board Main”................5 1-2-2. Disassembling “BEZEL ASSY” (SB Specification) ..........8 1-2-3. Disassembling “BEZEL PRESENTER ASSY” (PB Specification) ......10 1-2-4. Disassembling “PRESENTER ASSY” (PN or PB Specification) ......11 1-2-5.
  • Page 5 PMU2300III Series Service Manual 4-2. Mechanical Exploded Diagrams..................46 4-2-1. PMU2300III Mechanism (SN Model, SB Model) ..........46 4-2-2. Bezel Assy (SB Model) ..................47 4-2-3. PMU2300III Mechanism (PN Model, PB Model) ..........48 4-2-4. Presenter Unit (PN Model, PB Model) ...............49 4-2-5. Bezel Presenter (PB Model) ................50 4-2-6.

  • Page 6: Introduction

    PMU2300III Series Service Manual INTRODUCTION This manual describes the disassembly, reassembly, and maintenance procedures of PMU2300III Series. DISASSEMBLY AND REASSEMBLY Note the following items when performing maintenance of the printer. • Do not disassemble, reassemble, or adjust the printer unnecessarily when the printer operation is satisfactory.

  • Page 7: Disassembly Procedure

    PMU2300III Series Service Manual 1-2. Disassembly Procedure 1-2-1. Disassembling “Board Main” Removing “Cover, IF Board” 1. Remove “Screw, PHT (ST), M3 × 6”. 2. Slide “Cover, IF Board” in the direction of the arrow to remove it. Hook When reassembling, securely insert “Cover, IF Board”...
  • Page 8 PMU2300III Series Service Manual Removing “Board Main” 1. Remove connectors. CN102 CN108 CN104 Release the lock. CN109 CN103 CN107 CN106 CN107 CN502 CN503 CN501 CN108 - 6 -...
  • Page 9 PMU2300III Series Service Manual 2. Remove four “Screw, PHT (ST), M3 × 6” and then “Main PCB”. Screw, PHT (ST), M3 × 6 Board Main When reassembling, insert CN102 When reassembling, insert CN107 straightly in the correct orientation. in the correct orientation.

  • Page 10: Disassembling "Bezel Assy" (Sb Specification)

    PMU2300III Series Service Manual 1-2-2. Disassembling “BEZEL ASSY” (SB Specification) Removing “BEZEL ASSY” 1. Remove four “Screw, PHT (ST#3), M2 × 5” and remove “BEZEL ASSY” from “AUTO CUTTER”. AUTO CUTTER Screw, PHT (ST#3), M2 × 5 BEZEL ASSY 2. Cut the cable tie that secures cables to the side frame, and remove “BEZEL ASSY".
  • Page 11 PMU2300III Series Service Manual Removing “SA, SENSOR” 1. Remove two “SPONGE, BEZEL” that fasten “SA, SENSOR” and remove “SA, BOARD BEZEL” from “BEZEL”. When reassembling, move “SPONGE, BEZEL” inwardly so that “SA, BOARD LED” will not be raised. SPONGE, BEZEL SA, BOARD LED When reassembling, align “SA,...

  • Page 12: Disassembling "Bezel Presenter Assy" (Pb Specification)

    PMU2300III Series Service Manual 1-2-3. Disassembling “BEZEL PRESENTER ASSY” (PB Specification) Removing “BEZEL ASSY” 1. Remove two “Screw, PHT (ST), M3 × 6” and remove “BEZEL PRESENTER ASSY” from “PRESENTER UNIT”. When reassembling, check that the bosses at “BEZEL PRESENTER ASSY” are securely BEZEL PRESENTER ASSY fitted with the holes at “PRESENTER UNIT”.

  • Page 13: Disassembling "Presenter Assy" (Pn Or Pb Specification)

    PMU2300III Series Service Manual Removing “SA, SENSOR” 1. Remove “HOLDER, LED” and two “SPONGE, BEZEL”, and remove “SA, SENSOR” from “BEZEL, PRESENTER”. HOLDER, LED SPONGE, BEZEL 1-2-4. Disassembling “PRESENTER ASSY” (PN or PB Specification) Removing “PRESENTER ASSY” 1. Remove two “Screw, PHT (ST), M3 × 6” from each of “PLATE, SIDE R” and “PLATE, SIDE L”, respectively, and remove “PRESENTER ASSY”.
  • Page 14 PMU2300III Series Service Manual Removing “UNIT, COVER” 1. Remove “SCREW, COVER PLATE”. SCREW, COVER PLATE 2. Move “UNIT, COVER” in the direction of the arrow to unlatch it, and pull it out upwardly. UNIT, COVER Removing “MOTOR, PRESENTER” 1. Remove “SCREW, PHT, M2 × 3”, and move “GEAR, COVER” in the direction of the arrow to remove it from “SA, Chassis”.
  • Page 15 PMU2300III Series Service Manual Removing “SA, SENSOR” 1. Remove two “SCREW, PHT, M2 × 3” and remove “HOLDER, PCB SENSOR” and “SA, SENSOR”. HOLDER, PCB SENSOR SCREW, PHT, M2 × 3 SA, SENSOR 2. Draw out “SA, SENSOR” through the hole on the side of “SA, Chassis”.
  • Page 16 PMU2300III Series Service Manual Removing “GUIDE, PLATE MIDDLE” 1. Disengage the bosses at “SA, Chassis”, and remove “GUIDE, PLATE MIDDLE”. Hole for boss When reassembling, align the holes with the hooks at the right and left. - 14 -...

  • Page 17: Disassembling "Platen Assy

    PMU2300III Series Service Manual 1-2-5. Disassembling “PLATEN ASSY” Removing “GUIDE, FRONT” (SB Specification) 1. Remove two “Screw, PHT (ST), M3 × 6” and remove “GUIDE, FRONT” from “HOLDER2, PLATEN UNIT”. GUIDE, FRONT HOLDER2, PLATEN UNIT Screw, PHT (ST), M3 × 6 Removing “GUIDE, ROLLER FRONT ASSY”...
  • Page 18 PMU2300III Series Service Manual Removing “FRAME IF BOARD” 1. Remove two “Screw, PHT (ST), M3 × 6” and remove “FRAME IF BOARD” from “FRAME 1”. When reassembling, in the case where oblong and round holes are provided, insert the screw Screw, PHT (ST), M3 ×...

  • Page 19: Disassembling "Unit, Mechanism

    PMU2300III Series Service Manual 1-2-6. Disassembling “UNIT, MECHANISM” Removing “FRAME 1” 1. Remove two “Screw, PHT (ST), M3 × 6” and remove “FRAME 1” from “PLATE PRINTER”. When reassembling, be careful not to cause the FFC cable to get caught.
  • Page 20 PMU2300III Series Service Manual 3. Remove two “Screw, PHT (ST), M3 × 6” and remove “PLATE PRINTER” from “UNIT, MECHANISM”. Screw, PHT (ST), M3 × 6 PLATE PRINTER When reassembling, insert the lugs at “PLATE PRINTER” into the notches at “UNIT, MECHANISM”.
  • Page 21 PMU2300III Series Service Manual Removing “CUTTER BK” 1. Remove two “SCREW, PHT (BT), M2 × 6”, and remove “CUTTER BK” from “UNIT, MECHANISM”. SCREW, PHT (BT), M3 × 6 CUTTER BK Disassembling “UNIT, Guide Paper Rear” 1. Remove two “Screw, PHT (ST), M3 × 6” and remove “Stopper Paper Roller Spring” and “SA, Spring Paper Roller”...

  • Page 22: Disassembling "Unit, Paper Holder (Phu-102S)

    PMU2300III Series Service Manual 1-2-7. Disassembling “UNIT, Paper Holder (PHU-102S)” Removing “Plate, Paper Holder” 1. Remove two “Screw, PHT (ST), M3 × 6” that fasten “Plate Paper Holder”. Plate Paper Holder Screw, PHT (ST), M3 × 6 Removing “Stopper Paper Plate”...
  • Page 23 PMU2300III Series Service Manual Removing “SHAFT PAPER HOLDER” 1. Remove “Screw, FE NIP, M4 × 6” that fastens “SHAFT PAPER HOLDER” and remove “SHAFT PAPER HOLDER” from “Plate Paper Holder”. Screw, FE NIP, M4 × 6 When reassembling, mount “SHAFT PAPER HOLDER” here.

  • Page 24: Disassembling "Unit, Paper Holder (Phu-203T)

    PMU2300III Series Service Manual 1-2-8. Disassembling “UNIT, Paper Holder (PHU-203T)” Removing “Plate, Paper Holder 203 R” and “Plate, Paper Holder 203 L” 1. Remove two “Screw, PHT (ST), M3 × 6” that fasten “Plate, Paper Holder 203 R” and “Plate, Paper Holder 203 L”, respectively, and remove them from “FRAME IF BOARD”.
  • Page 25 PMU2300III Series Service Manual 2. Remove “EXT SPRING-03” that is attached between “COVER, LEVER” and “TENSION, LEVER”. When reassembling, align the bosses at “TENSION LEVER” with the TENSION, LEVER grooves on “COVER, LEVER”. EXT SPRING-03 COVER, LEVER COVER, LEVER * Common to PHU102S and PHU-203T When reassembling, draw the cable of “PNE Sensor”...
  • Page 26 PMU2300III Series Service Manual (3) (2) (1) (1) (2) (3) Left side Right side Figure: Paper holder mounting position Table: Paper holder mounting position Left side Right side Paper dia./insertion direction 1: φ102 mm / left (PHU-102S) 2: φ102 mm / right...

  • Page 27: Disassembling "Bm Sensor

    PMU2300III Series Service Manual 1-2-9. Disassembling “BM Sensor” Position M1 Position M2 1. Remove “SCREW, PHT M3 × 4 (ST)” from M1 and M2, respectively. Position M1 Position M2 The screw hole to be used varies between M1 and M2. When reassembling, let the boss fit into the hole on “BM Sensor”.

  • Page 28: Disassembling "Sa, Platen

    PMU2300III Series Service Manual 1-2-10. Disassembling “SA, PLATEN” 1. Remove “SCREW, PHT M3 × 6 (ST)” from the right and left, and remove “Unit SA PLATEN” from “Frame 1”. Unit SA PLATEN SCREW, PHT M3 × 6 (ST) 2. Remove two “SCREW, PHT M3 × 8 (BT)” and detach “Holder 2 Platen Unit”.

  • Page 29: Assembly Procedure

    PMU2300III Series Service Manual 1-3. Assembly Procedure When reassembling the parts, follow the procedure of “1-2 Disassembly Procedure” in reverse. 1-4. Oiling 1) Oil Used (Grease) FLOIL G311S (Kanto Kasei) 2) Oiling Positions Shaft supports at both ends of “SA, PF SHAFT” (right side of “SA, Chassis”, “BUSHING, CR SHAFT R”)

  • Page 30: Memory Switch Setting

    PMU2300III Series Service Manual MEMORY SWITCH SETTING In addition to the memory switch setting, the following data is registered in the printer before shipment according to the model name. (Refer to the separate product specification sheet.) • Model name to be printed by self-printing •...
  • Page 31 PMU2300III Series Service Manual • PNE sensor The PNE sensor is enabled or disabled by the memory switch as shown below. Table: Memory switch setting for PNE sensor MSW2-8 PNE sensor PNE sensor PNE sensor function enabled PNE sensor function disabled...

  • Page 32: Troubleshooting

    PMU2300III Series Service Manual TROUBLESHOOTING 3-1. Error Indication 3-1-1. Output of LED (on the operation panel at the right side of the printer) 1) POWER LED (green) • Lit: Power supplied • Blinking: Memory check error, hex-dump mode, memory switch setting mode, self-printing •...

  • Page 33: Error Details And Led Indications

    PMU2300III Series Service Manual 3-1-2. Error Details and LED Indications POWER LED Error contents ERROR LED (red) (green) 1) Automatically recoverable (1) Head overheat error errors (2) Platen open error (MSW3-8 is set to OFF (automatically recoverable)) 2) Recoverable errors...
  • Page 34 PMU2300III Series Service Manual (2) Platen open error (MSW3-8 is set to OFF (automatically recoverable)) • Error description: When the platen is opened (by pushing up the platen open lever and opening the platen holding unit) during printing • POWER LED: •...
  • Page 35 PMU2300III Series Service Manual (3) Presenter error • Error description: Paper cannot be ejected or returned by the presenter. • POWER LED: • ERROR LED: Blinks twice at short intervals, and blinks twice at long intervals, repeatedly. • Recovery condition: Open the platen or remove the cover unit, and eliminate the cause of the error.
  • Page 36 PMU2300III Series Service Manual 4) Other status (1) Paper near end • Error description: When the paper roll diameter becomes small, the paper near end sensor is activated to notify that the remaining paper is short. (When MSW2-8 is set to OFF (PNE enabled)) •...

  • Page 37: Troubleshooting Procedure

    PMU2300III Series Service Manual 3-2. Troubleshooting Procedure When a fault occurs, confirm its phenomenon, locate the problem in accordance with “3-3. Troubleshooting Guide”, and troubleshoot it as described below. Find an applicable fault phenomenon in “3-3. Troubleshooting Guide”. If there are multiple Phenomenon phenomena, take all the applicable items into consideration.
  • Page 38 PMU2300III Series Service Manual ● Printing Failure Phenomenon Cause Check Method Remedies No printing The control PCB is faulty. Replace the control PCB. − The thermal head connector Check the contact or Re-insert the thermal head has a bad contact or connecting condition.
  • Page 39 PMU2300III Series Service Manual ● Indication Failure (Bezel) Phenomenon Cause Check Method Remedies The LED does not light Incorrect memory switch Check the setting of Set MSW12 correctly. setting MSW12. (PB or SB specification) The PCB of “SA, BOARD The LED does not light up Replace “SA, BOARD...
  • Page 40 PMU2300III Series Service Manual ● Faulty Sensor Phenomenon Cause Check Method Remedies Paper presence or The presenter sensor or paper Paper cannot be ejected. Replace “SA, SENSOR”. absence cannot be return sensor is faulty. Operation of the paper detected. returning section is faulty.

  • Page 41: Service Parts List

    PMU2300III Series Service Manual SERVICE PARTS LIST Remarks: All the parts used in the product are contained in “SERVICE PARTS LIST” in this Service Manual. However, note that all of them are not available with customers. When placing an order for service parts, refer to the Parts Price List published separately. If you need the Parts Price List, consult the local distributor from whom you purchased this product.
  • Page 42 PMU2300III Series Service Manual Q’ty Loc.No. Part No. Parts Name Remakes ZF44106-01F Frame IF Board ZF44107-02F Cover IF Board SCREW, PHT (INT.TW) M3 × 6 (toothed lock) E11830-080F ZF66813-00F SA, Main PCB III RSU Serial I/F ZF66816-00F SA, Main PCB III RSJ...

  • Page 43: Presenter Specification (Pn), Presenter + Bezel Specification (Pb)

    PMU2300III Series Service Manual 4-1-2. Presenter Specification (PN), Presenter + Bezel Specification (PB) Q’ty Loc.No. Part No. Parts Name Remakes PF23-SQxCx LT2321VQ (with Platen assy) ACS530 ACS530 Cutter (with Fix Blade) Screw. No.00, TFH (ST), M3 × 6 (thin head)
  • Page 44 PMU2300III Series Service Manual Q’ty Loc.No. Part No. Parts Name Remakes SEC-4790 CA212-17Cord Assy (RoHS) 500/L Parallel I/F ZF66815-00F SA, Main PCB III UBU USB I/F ZF66818-00F SA, Main PCB III UBJ ZF66701-00F SA Power Cable Bag (0.08 × 120 × 200)
  • Page 45 PMU2300III Series Service Manual Q’ty Loc.No. Part No. Parts Name Remakes ZF24909-00F SHEET, BRUSH ZF44118-00F SHEET FFC SUPPORT 2 NH11202-00F BUSHING, CR SHAFT R NH68701-00F SA, SENSOR PCB ZF67705-00F SA, SENSOR CABLE ZF25701-00F MOTOR, PRESENTER ZF29901-00F SCREW, COVER PLATE ZF29902-00F...

  • Page 46: Phu-102S

    PMU2300III Series Service Manual 4-1-3. PHU-102S Loc.No. Part No. Parts Name Q’ty Remakes Screw. PHT (ST), M3 × 6 E11130-060F WASHER, PLANE, 3 × 8 × 0.5 E50130-105F ZF67702-00F SA PNE Sensor ZF24105-00F Plate Paper Holder ZF22001-03F Shaft Paper Holder Screw.

  • Page 47: Phu-203T

    PMU2300III Series Service Manual 4-1-4. PHU-203T Loc.No. Part No. Parts Name Q’ty Remakes Screw. PHT (ST), M3 × 6 E11130-060F WASHER, PLANE, 3 × 8 × 0.5 E50130-105F ZF22001-03F Shaft Paper Holder ZF24106-01F Holder PNE Screw. PHT, M3 × 3...

  • Page 48: Mechanical Exploded Diagrams

    PMU2300III Series Service Manual 4-2. Mechanical Exploded Diagrams 4-2-1. PMU2300III Mechanism (SN Model, SB Model) - 46 -...

  • Page 49: Bezel Assy (Sb Model)

    PMU2300III Series Service Manual 4-2-2. Bezel Assy (SB Model) - 47 -...

  • Page 50: Pmu2300Iii Mechanism (Pn Model, Pb Model)

    PMU2300III Series Service Manual 4-2-3. PMU2300III Mechanism (PN Model, PB Model) - 48 -...

  • Page 51: Presenter Unit (Pn Model, Pb Model)

    PMU2300III Series Service Manual 4-2-4. Presenter Unit (PN Model, PB Model) - 49 -...

  • Page 52: Bezel Presenter (Pb Model)

    PMU2300III Series Service Manual 4-2-5. Bezel Presenter (PB Model) - 50 -...

  • Page 53: Phu-102S

    PMU2300III Series Service Manual 4-2-6. PHU-102S - 51 -...

  • Page 54: Phu-203T

    PMU2300III Series Service Manual 4-2-7. PHU-203T - 52 -...

  • Page 55: Parts Layout

    PMU2300III Series Service Manual 4-3. Parts Layout 4-3-1. Main Control Board (Serial Interface) - 53 -...

  • Page 56: Main Control Board (Parallel Interface)

    PMU2300III Series Service Manual 4-3-2. Main Control Board (Parallel Interface) - 54 -...

  • Page 57: Main Control Board (Usb Interface)

    PMU2300III Series Service Manual 4-3-3. Main Control Board (USB Interface) - 55 -...

  • Page 58: Circuit Diagrams

    PMU2300III Series Service Manual CIRCUIT DIAGRAMS 5-1. Main Control Board (Common Section around CPU) - 56 -...

  • Page 59: Main Control Board (Port Expansion Circuit)

    PMU2300III Series Service Manual 5-2. Main Control Board (Port Expansion Circuit) - 57 -...

  • Page 60: Main Control Board (Other Common Section)

    PMU2300III Series Service Manual 5-3. Main Control Board (Other Common Section) - 58 -...

  • Page 61: Main Control Board (Interface: Serial/Usb)

    PMU2300III Series Service Manual 5-4. Main Control Board (Interface: Serial/USB) - 59 -...

  • Page 62: Main Control Board (Interface: Parallel)

    PMU2300III Series Service Manual 5-5. Main Control Board (Interface: Parallel) - 60 -...

  • Page 63: Option (Presenter, Bezel)

    PMU2300III Series Service Manual 5-6. Option (Presenter, Bezel) - 61 -...

  • Page 64: Supplementary Information

    PMU2300III Series Service Manual Supplementary Information 6-1. Self-printing 1) Function This function is used to check the printer setting status by printing. 2) Starting self-printing Turn the power on while holding down the FEED switch in the print possible status.

  • Page 65: Hex-Dump Mode

    PMU2300III Series Service Manual 6-2. Hex-dump Mode 1) Function This function is used to print data sent from a host in hexadecimal with corresponding characters. 2) Starting the hex-dump mode Turn the power on while holding down the FEED switch with the paper set and the platen opened, and then close the platen.

  • Page 66: Memory Switch Setting Mode

    PMU2300III Series Service Manual 6-3. Memory Switch Setting Mode 1) Settable Memory Switches MSW1, MSW2, MSW3, MSW4, MSW5, MSW7, MSW9, MSW10, MSW11, MSW12 2) Starting the memory switch setting mode Turn the power on while holding down the FEED switch with the paper set and the platen opened, release the FEED switch and press it twice.

  • Page 67: Updating The Firmware

    PMU2300III Series Service Manual 6-4. Updating the Firmware * The following example is given assuming that the Windows printer driver has been installed on the computer and that printing operation has been checked. 1) Store the firmware file “ZF3X_DCxx-xxxxxx_PROG.ARC” in a desired folder.
  • Page 68 PMU2300III Series Service Manual 5) Click the [Send] button and send the updated file to the printer. Check the status of the printer. (The value displayed at “Size” is changed with time. When the file has been sent, the display disappears.) 6) After a while the POWER LED at the right side of the printer starts blinking.

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