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1. We only do business upon the Conditions which appear below and no other. Unless we so agree in
writing these Conditions shall apply in full to any supply of goods by us to the exclusion of any Conditions
or terms sought to be imposed by any purchaser. These Conditions of Sale and Warranty Terms override
those which are contained on the Invoice Forms and all Sales are now subject to these Conditions of
Sale and Warranty terms only.
2. PRICE
Once an order or call off has been accepted the price will be held for three months but if delivery is extended
beyond that period at the customer's request, then we reserve the right to amend the price when
necessary. The company reviews its pricing annually to adjust for changes in our cost base. We reserve the
right to alter prices at any time for severe movements in raw materials (mainly copper and steel). If there is
to be a change we will give customers at least thirteen weeks notice but anything delivered after that date
will be at the revised price. An order may not be cancelled or varied after acceptance without the written
consent of the company. Such cancellation or variation shall be subject to such reasonable charges as may
be appropriate.
3. SPECIFICATION
The goods are supplied in accordance with the Specifications (if any) submitted to the Purchaser and
any additions and alterations shall be the subject of an extra charge. Any goods not so specified shall
be in accordance with our printed literature or the literature of any of our component suppliers (subject
to any modifications made since publication). If we adopt any changes in construction or design of
the goods, or in the specification printed in our literature, the Purchaser shall accept the goods so
changed in fulfilment of the order.
4. PAYMENT
The invoice price of goods shall be payable within 30 days of despatch by us of our invoice for the goods or such
longer time as may be stated by our quotation or invoice. If we receive payment in full on or before the due date
we will allow an appropriate settlement discount except where we have quoted a special net price. If payment
is not received in full on or before the due date we shall be entitled in addition to the invoice price to:
(i) payment of a sum equal to any increase in the copper price supplement applicable to the particular goods
sold between the date of receipt of order and the date of receipt of payment in full; and
(ii) interest on any part of the invoice price unpaid after the due date at the rate of 3% per annum over the
base rate for the time being of HSBC Bank plc.
5. TIME
We give estimates of delivery dates in good faith and time of delivery is not nor shall be made of the essence of
any contract nor shall we be liable for any loss or damage occasioned by delay in delivery.
6. DELIVERY
We deliver free normally by our own vehicles within 25 miles of any of our manufacturing depots. Delivery to
any place more than 25 miles from one of our manufacturing depots is subject to our quoted delivery charges.
We reserve the right to make delivery of goods contained in one order by more than one consignment and
at different times. Where a period is agreed for delivery and such period is not extended by our Agreement,
the Purchaser shall take delivery within that period.
entitled at the Purchaser's risk and expense to store the goods at the Purchaser's premises or elsewhere
and to demand payment as if they had been despatched. Off loading at point of delivery shall be the
responsibility of and be undertaken by the Purchaser.
7. SHORTAGES OR DAMAGE
Goods must be inspected before signature of delivery note and any damage, shortage or discrepancy noted on
the delivery note and the goods returned on the same vehicle. The buyer must also give us immediate written
notice of the damage, shortage or discrepancy so that we may prompt investigation.
8. RETURN OF GOODS
Goods may not be returned to the Company except by prior written permission of an authorised officer of
the Company and such return shall be subject to payment by the Purchaser of handling and re-stocking
charges, transport and all other costs incurred by the Company.
9. COMPANY LIABILITY
All our goods are made of the best materials from reputable manufacturers and where stated are
manufactured to the appropriate British Standard. Complaints must be given to us immediately, before
any action is taken, as responsibility cannot be accepted if repairs or renewals are attempted on site
without our written authority.
Defects caused by corrosion or scale deposits are not covered by this guarantee save as expressly
provided in paragraph (4) of this Condition 9.
Where we agree to rectify any defect, we reserve the right to undertake the work on our own premises.
The following guarantee covers faulty materials and manufacture for the stated period, provided that:-
• The unit has been installed in accordance with our installation and service instructions and all relevant codes
of practice and regulations in force at the time of installation.
• That all necessary inlet controls and safety valves have been fitted correctly.
• It has only been used for the storage of potable water supplied from the public mains.
• Where appropriate the unit has been regularly maintained as detailed in the installation and service
instructions.
(1) Domestic and Commercial Open Vented Cylinders and Tanks.
If the copper cylinder or tank or any integral pipework proves to be defective either in materials or
workmanship, we will either repair or supply replacement at our option with the closest substitute in the
case of any obsolete product to any address in Great Britain.
(a) free of all charge during the first year after delivery by us.
(b) thereafter at a charge of one-tenth of the then current list price and any copper price supplement and
delivery charge during the second year after delivery by us and increasing by a further one-tenth on the second
and subsequent anniversary of delivery by us.
Gledhill
(Water Storage)
AMD. MAY 2006
CONDITIONS OF SALE & WARRANTY TERMS
If the Purchaser fails to take delivery, we shall be
Ltd
AND FURTHER we will meet the contractors/installers
reasonable costs in removing and replacing any defective
Open Vented Copper Cylinder or Tank with defective integral
pipework as follows:
(i) in the case of vessels of less than 80 imperial gallons
capacity up to a maximum of one-half of the extent of our
liability in regard to the replacement product expressed in
(1) (a) and (b) above
ii) in the case of vessels larger than 79 imperial gallons
capacity up to a maximum of one-quarter of the extent of our
liability in regard to the replacement product as expressed
in paragraphs (1) (a) and (b) above.
(2) Domestic Mains Fed Products
If the copper storage vessel itself or any integral pipework
as part of the storage vessel assembly proves to be defective
either in materials or workmanship, we reserve the right to
either repair or supply replacements or the closest possible
substitute in the case of any obsolete product and will collect
and deliver to any address in England, Wales and Scotland
(excluding all Scottish Islands).
(a) free of all charge during the first year after delivery
by us.
(b) thereafter at a charge of one-fifth of the then current list
price or any copper price supplement and delivery charge
during the second year after delivery by us increasing by a
further one-fifth on the second and subsequent anniversary
of delivery by us.
AND FURTHER we will meet the contractors/installers
reasonable costs in removing and replacing any defective
copper storage vessel or storage vessel with defective
integral pipework from the Domestic Mains Pressure Range
of products up to a maximum of one-third of the extent of
our liability in regard to the replacement product expressed
in (2) (a) and (b) above.
(3) Integrated Boiler and Storage Vessel Products and
Stand Alone Boilers
In the case of the GulfStream range of products and the
Gledhill boiler range of products, Gledhill guarantees the heat
exchanger (boiler) for material and construction faults for two
years and FURTHER we will meet the installer/contractors
reasonable costs in removing and replacing any DEFECTIVE
heat exchanger up to a MAXIMUM of one third of the extent
of our liability in regard to the replacement product.
THE RESPONSIBILITY FOR THE EXECUTION OF THIS
GUARANTEE LIES WITH THE INSTALLER.
The guarantee becomes null and void if the appliance is used
incorrectly, or in the event of proven negligence or incor-
rectly implemented repairs OR FAILURE TO CARRY OUT
THE REC OMMENDED INSPECTION/MAINTENANCE. The
guarantee also becomes null and void if changes are made to
the appliance without our knowledge, or if the serial number
on the appliance is removed or made illegible.
The annual service must be carried out by a competent
installer in accordance with the advice given by Gledhill and
using Gledhill approved parts.
(4) Components of our products other than Storage
Vessels and Integral Pipework.
We will either extend to the purchaser the same terms of war-
ranty as we are given by the manufacturer of the component or
if the manufacturer does not give any warranty, replace free of
charge any component which becomes defective within twelve
months after the date of the delivery by us and is returned to
us at the purchaser's expense but we shall not meet the cost of
removal or shipping or return of the component or any other
cost charges or damages incurred by the purchaser.
If the appliance manufactured by Gledhill incorporates a fac-
tory fitted scale inhibitor then during the period of three years
from the date of delivery Gledhill will replace, free of charge,
any plate heat exchanger fitted in the appliance as original
equipment in which scale formation occurs that materially
reduces the effectiveness of the plate heat exchanger. This
guarantee does not extend to any other component installed
within the Gledhill appliance or elsewhere in the Purchasers
domestic water system.
(5) General
In the case of goods manufactured solely in accordance with
our specification and designs and in respect of any installation
work carried out by or on our behalf, our entire liability and
the purchaser's sole remedies (subject to (1-4) above) and
shall be as follows:
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