Creating Groups; Use Case Scenarios; Scenario: Opening A Support Tunnel On Multiple Devices - Barracuda Control Server Administrator's Manual

Figure 4.5: Configuring the same setting type with unique names across a group

Creating Groups

If you want to create a group of a 'mix' of different types of Barracuda products:
From the Cloud Control left pane, click Groups, and click Add. Enter a name for the group of
1.
devices. For example, if you want to group multiple types of Barracuda Networks products that
serve the Marketing department, you could name the group MarketingVarious, indicating that
there is more than one type of product in the group.
Next, click on each device you want to add, and drag it to the group name. The screen refreshes
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and that device is added to the group. Use the Rename and Delete buttons at the bottom of the
pane to manage groups. Note that deleting a group does NOT disconnect the devices in the
group from the Barracuda Control Server, it just removes the grouping.

Use Case Scenarios

Scenario: Opening a Support Tunnel on Multiple Devices

With the Barracuda Control Server, you can troubleshoot problem devices in a remote location from
your office, or anywhere, by opening a support tunnel on one or more of your Barracuda Networks
products at the same time. Barracuda Networks Technical Support can then assist you with any or all
of the devices connected to your Barracuda Control Server. Using the Barracuda Web Application
Firewall as an example, you click on
Figure 4.6: Barracuda Web Application Firewall: Opening a Support Tunnel
Each Barracuda Web Application Firewall is listed by serial number. If the Action column shows
Open, there is not a support tunnel currently open to the device. Click Open to open a support tunnel.
You can then click Close at any time to close the support tunnel.
ADVANCED > Troubleshooting
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Managing Products and Groups 27