Essential Web Sites For Dcs3700 Support Information; Software Service And Support; Hardware Service And Support; Fire Suppression Systems - IBM System Storage DCS3700 Installation, User's, And Maintenance Manual

To learn how to incorporate the DS Storage Manager with the IBM System Storage Productivity Center,
see the IBM System Storage Productivity Center Information Center at the following Web site:
publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp

Essential Web sites for DCS3700 support information

The most up-to-date information about DCS3700 storage subsystems and DS Storage Manager, including
documentation and the most recent software, firmware, and NVSRAM downloads, can be found at the
following Web site:
1. Go to http://www.ibm.com/support/entry/portal.
2. Under Choose your products, click Browse for a product or Search for a product.
3. Under Choose your task, click Downloads.
4. Under See your results, click View your page.
5. In the Downloads and fixes, click the link for the download that you want to access.

Software service and support

Through IBM Support Line, for a fee you can get telephone assistance with usage, configuration, and
software problems. For information about which products are supported by Support Line in your country
or region, go to the following Web site:
www.ibm.com/services/sl/products
For more information about the IBM Support Line and other IBM services, go to the following Web sites:
v www.ibm.com/services
v www.ibm.com/planetwide

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. Go to the following Web site
for support telephone numbers:
www.ibm.com/planetwide
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the
U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

Fire suppression systems

A fire suppression system is the responsibility of the customer. The customer's own insurance
underwriter, local fire marshal, or a local building inspector, or both, should be consulted in selecting a
fire suppression system that provides the correct level of coverage and protection. IBM designs and
manufactures equipment to internal and external standards that require certain environments for reliable
operation. Because IBM does not test any equipment for compatibility with fire suppression systems, IBM
does not make compatibility claims of any kind nor does IBM provide recommendations on fire
suppression systems.
xix
About this document