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SUPPORT
This guide provides you with the information you
need to get started.
For more information and additional support, please
visit www.t-mobile.com/support where you can:
Register at my.t-mobile.com to check
your minutes, pay your bill, upgrade your
phone, and change your rate plan.
Review your phone's User Manual
and troubleshooting FAQs.
View the latest troubleshooting solutions in the
Support Forums or ask a question of your own.
1
SERVICE ACTIVATION
If you are a new T-Mobile
customer
®
and your service has not yet been
activated, simply call Customer Care at
1-800-937-8997 and a T-Mobile Activations
representative will assist you.
You will need the following information
when activating service:
Your Service Agreement and the
agent code on your Agreement
Your name, home address, home
phone number, and billing address
Note: For business and government accounts,
please provide the organization's name,
address, and tax ID.
Your Social Security number, current
driver's license number, and date of
birth for credit check purposes
Your choice of T-Mobile rate plan and
services (see www.t-mobile.com
for latest plan information)
Your SIM serial number and IMEI number
(located on the box barcode label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile's Terms and
Conditions, and by your Service Agreement.
2
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