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There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your jurisdiction.
In no event shall TCT Mobile (US), Inc. or any of its
affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not
limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do
not allow the exclusion or limitation of incidental or
consequential damages, or limitation of the duration
of implied warranties, so the preceding limitations or
exclusions may not apply to you.
How to obtain Support: Contact the customer care
center by calling (855-368-0829) or going to (http://
www.alcatelonetouch.com/usa/). We have placed
many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless
device in for service. In the case that your wireless
device is no longer covered by this limited warranty
due to time or condition, you may utilize our out of
warranty repair options.
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How to obtain Hardware Service within the terms of
this warranty: Create a user profile (alcatel.finetw.
com) and then create an RMA for the defective
device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated
bill of sale, invoice) with the owner's return address
(No PO Boxes accepted), wireless carrier's name,
alternate daytime phone number, and email address
with a complete problem description. Only ship the
device. Do not ship the SIM card, memory cards, or
any other accessories such as the power adapter.
You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is
not responsible for devices that do not arrive at the
service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt,
the service center will verify the warranty conditions,
repair, and return your device to the address provided
in the RMA. Check the warranty repair status by
going online with the RMA number on web portal.
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