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User Guide
Description
These apps and features are available in your work
space and personal space. Depending on which
space you open an app in, you can access either
your work data or personal data. You can open
two instances of these apps at the same time.
Depending on the rules set by your administrator,
some apps might not appear in your work space.
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, depending on the rules set by your
administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN
network.
On the home screen, swipe down from the top of the screen. Tap
the Allow Personal Apps to Use Work Networks switch is on, you can use personal apps on your
organization's network.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't
available, personal apps that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email
messages are only accessible in the work space. Any pictures taken using your device camera, whether
you opened the Camera app from your work or personal space, are stored in your personal space. All of
your media card files are also stored in your personal space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with
your camera, but you can't use a picture that you downloaded from an email message sent to your work
account.
What happens to my device data if I leave my organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work
data from the work space on your BlackBerry device and leave your personal data and applications
intact in the personal space. If you store personal data within work apps, for example you add a
personal contact to the Contacts app in your work space, that personal data is deleted from your device
when your administrator deletes your work space.
Apps and features
• Adobe Reader
• BlackBerry Maps
• BlackBerry Browser
• Documents To Go
• File Manager
• Pictures
Settings > BlackBerry Balance. If
Productivity and work
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