Page 1 PORSCHE DESIGN Smartphone P'9981 User Guide Version: 7.0...
Page 2 SWD-1456661-1212092239-001...
Page 3: Table Of Contents
Contents Quick Help...................................... Getting started: Your smartphone..............................How to: Top 10....................................Tips: Top 10....................................Personalize: Top 10..................................Troubleshooting: Top 10................................Tips and shortcuts..................................Tips: Doing things quickly................................Tips: Extending battery life................................Tips: Finding apps..................................Tips: Freeing space for your music, pictures, videos, and files..................... Tips: Updating your software.................................
Page 4 Video camera....................................Camera......................................Pictures......................................Voice notes..................................... Ring tones, sounds, and alerts............................... How to: Ring tones, sounds, and alerts............................Troubleshooting: Ring tones, sounds, and alerts.......................... Browser......................................How to: Browser.................................... Troubleshooting: Browser................................Calendar......................................How to: Calendar................................... Troubleshooting: Calendar................................Contacts......................................How to: Contacts................................... Troubleshooting: Contacts................................
Page 5 Troubleshooting: GPS technology..............................Maps......................................How to: Maps....................................Troubleshooting: Maps.................................. Applications....................................How to: Applications..................................Troubleshooting: Applications............................... BlackBerry Device Software................................How to: BlackBerry Device Software............................. Troubleshooting: BlackBerry Device Software..........................Manage Connections..................................Mobile network....................................Wi-Fi technology.................................... Bluetooth technology..................................How to: Bluetooth technology............................... Troubleshooting: Bluetooth technology............................
Page 6 View, submit, or delete a diagnostic report........................... Set a default recipient for diagnostic reports..........................I can't run or submit a diagnostic report............................Find your smartphone model number and version of the BlackBerry Device Software..............Synchronization....................................How to: Synchronization................................Troubleshooting: Synchronization..............................
Page 7: Quick Help
BlackBerry ID A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID.
Page 8 A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 9 User Guide Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
Page 10: Flashing Led
Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 11: Application Icons
To view more application icons on the home screen, click All. Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. Setup...
Page 12 Some applications might appear in this folder including applications that you download. Applications Browser Manage Connections Maps Help Compass BlackBerry Protect Password Keeper Voice Dialing Applications folder Phone Some applications might appear in this folder, including applications that you download.
Page 13 Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 14: Home Screen Icons
These icons are status indicators that appear at the top of the home screen. Depending on your wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World storefront To clear this icon, open each item that has this indicator.
Page 15 Quick Help User Guide Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Page 16: Phone Icons
Quick Help User Guide Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder...
Page 17: Your Home Screen
Quick Help User Guide Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. key > Set As Wallpaper. 3.
Page 18: Change Themes
Quick Help User Guide Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. •...
Page 19: Feature Availability
> Options. 1. On the Home screen, press the • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 20 BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 21: How To: Top 10
Your wireless service provider website: Find information about your wireless network or wireless service plan. How to: Top 10 BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.
Page 22 USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 23: Copy Contacts From Your Sim Card To Your Contact List
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
Page 24 Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 25: Tips: Top 10
Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide .
Page 26 Device > Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 27 Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 28 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 29 The application storage on my smartphone is low, 288 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 30: Personalize: Top 10
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 31: Change The Language
Quick Help User Guide Related information My display changed, 237 Add, rename, or delete a folder on the home screen On the home screen, do one of the following: key > Add Folder. Type a name for the folder. Click Add. •...
Page 32: Assign An Application To A Convenience Key
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 33: Troubleshooting: Top 10
If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. •...
Page 34 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 35: I Forget My Smartphone Password
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 36 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 37 Quick Help User Guide Related information Change the amount of time before the media player screen closes, 131...
Page 38: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 39: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi- On the home screen, click the connections area at the Fi when you're in an area with reduced wireless top of the screen, or click the Manage Connections icon.
Page 40: Tips: Finding Apps
BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon.
Page 41: Tips: Updating Your Software
The application storage on my smartphone is low, 288 Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 42: Tips: Keeping Your Information Safe
User Guide Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 43: Troubleshooting: Shortcuts
To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
Page 44: Phone
Phone User Guide Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 45: Make A Call
Phone User Guide • If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 46: Place A Call On Hold
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 47: Emergency Calls
Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted.
Page 48: Adjust The Volume
User Guide Volume Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 49 Call waiting, call forwarding, and call blocking Turn on or turn off call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key.
Page 50 To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key.
Page 51: Fixed Dialing And Smart Dialing
Turn on fixed dialing To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 52 I can't make or receive calls, 31 Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key.
Page 53: Conference Calls
Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 54: Delete Call Logs
6. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key.
Page 55: Multiple Phone Numbers
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.
Page 56: Phone Options
Phone User Guide Phone options Turn on or turn off dialing from the lock screen 1. From the Home screen, press the key. 2. Click Security > Password. 3. Select or clear the Allow Outgoing Calls While Locked checkbox. 4. Press the key >...
Page 57 Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 58: Voice Mail
I can't check my voice mail, 58 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system.
Page 59: Troubleshooting: Phone
Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system.
Page 60: I Can't Check My Voice Mail
If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. •...
Page 61: My Headset Makes Calls Instead Of My Smartphone
My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
Page 62: Voice Commands
Voice commands User Guide Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 62 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice...
Page 63: Available Voice Commands
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 64: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 65: Messages
Messages User Guide Messages Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4.
Page 66 > Attach > File. When you are composing an email, press the • To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. key > Go To. Find and click the •...
Page 67 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 68 Messages User Guide For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon.
Page 69 Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Turn on an email filter 1.
Page 70: Synchronizing Email
Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon.
Page 71: About Synchronization Conflicts
Delete a message, 71 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 72: Viewing And Replying To Email
I can't send messages, 32 Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon.
Page 73: View Saved Messages
> View Saved Messages. Organizing your email inbox Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 74 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 75 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field.
Page 76 Synchronize email over the wireless network, 68 File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 77 User Guide Forward messages from a specific email folder to your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 78: Email Options
> Save. Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 79 > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 80 3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
Page 81: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
Page 82 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time. Move archived Google Mail messages to your message inbox 1.
Page 83 Report spam sent to your Google Mail account When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.
Page 84 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 85 The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 86: Text Messages
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 87: Composing And Sending Text Messages
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
Page 88 Messages User Guide 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 211 I can't send messages, 32 Attach a media file, contact card, appointment, or location to a text message, 86 Resend a message You cannot change a text message before you resend it.
Page 89 If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 90 Messages User Guide Viewing and replying to text messages Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.
Page 91: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 92 Messages User Guide 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Delete the history from a text message Do one of the following: key >...
Page 93 Messages User Guide Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.
Page 94: Cell Broadcasting
Turn on cell broadcasting To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 95 Messages User Guide • If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel. • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel.
Page 96 I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 97: Pin Messages
Verify that the file isn't copyright protected. • If templates are available for your BlackBerry smartphone, use a blank template to compose your text message. I can't use a shortcut to view one type of message in a message inbox...
Page 98: Check Spelling
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 99 Messages User Guide Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. key > Add Bcc. When you are composing an email or a PIN message, press the Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo.
Page 100 > Save. Organizing and storing PIN messages Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 101 Messages User Guide • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Page 102 Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
Page 103 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
Page 104: Attachments
Messages User Guide If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 105 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 106: Contact Cards
About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message.
Page 107: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 108: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. 1. On the Home screen or in a folder, click the Options icon.
Page 109 If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 110 > Continue. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator.
Page 111 > Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain.
Page 112 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 113 Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 114 User Guide Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message.
Page 115: Ibm Lotus Notes Native Encrypted Messages
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.
Page 116: Pgp Protected Messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Page 117 Download the PGP key used to sign or encrypt a message If a PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP...
Page 118 The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature.
Page 119 Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
Page 120 Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 121 > Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon.
Page 122: I Can't Open An Attachment In An Encrypted Message
The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with...
Page 123: Files And Attachments
File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 124 User Guide Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 125 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 126: Managing Files And Attachments
3. Find and highlight the file or folder you want to hide. key > Properties. 4. Press the 5. Select the Hidden checkbox. 6. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 125...
Page 127 Hide a file or folder, 124 Open a password-protected .pdf file To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 128 Files and attachments User Guide View the content of a cell In a spreadsheet, click a spreadsheet cell. Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. •...
Page 129: Troubleshooting: Files
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 130: Media
Media User Guide Media Music How to: Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls do not appear at the bottom of the screen, click the trackpad. •...
Page 131: Rename Or Delete A Playlist
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 132 > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon.
Page 133 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 134: Desktop Software
The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone.
Page 135 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 136 Smartphones > BlackBerry Smartphones > Supported Media. docs/smartphones Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 137 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 138: Podcasts
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 139 > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon.
Page 140 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 141 The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone.
Page 142 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 143 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock...
Page 144 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone...
Page 145: Videos
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 146: Display Closed Captions In Videos
> Save. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 147 > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon.
Page 148 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 149 Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Page 150 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 151 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 152 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone...
Page 153: Video Camera
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 154 Media User Guide Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key >...
Page 155 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 156 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 157 Media User Guide Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be supported. File extensions Video file formats Audio file formats • H.263 •...
Page 158 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 159: Camera
Media User Guide • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone...
Page 160: Take A Picture
Media User Guide Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3.
Page 161 Media User Guide The geotag information can be viewed in the properties of the picture file. Turn off digital zoom for the camera 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Clear the Digital Zoom check box. 4.
Page 162 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 163 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 164 User Guide Turn on or turn off Bluetooth technology, 271 Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be supported. File extensions Video file formats Audio file formats •...
Page 165: Some Pictures That I Take Are Blurry
Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 166: Pictures
I receive an error message after I rotate a picture, 170 Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 167 Media User Guide Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. key > Set As Wallpaper. 3. Press the Related information My display changed, 237 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence.
Page 168: Import Pictures To The Pictures Application
View a hidden file or folder, 125 Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
Page 169 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 170 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 171 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 172 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 173: Voice Notes
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 174: Amplify The Volume Using The Audio Boost Feature
Click the progress bar again. Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 175 > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon.
Page 176 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 177 The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 178 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 179 Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 180 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone...
Page 181: Ring Tones, Sounds, And Alerts
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 182: Add Or Delete A Contact Alert
• To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm, 215 Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Page 183: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 184: Troubleshooting: Ring Tones, Sounds, And Alerts
My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail.
Page 185: Browser
Browser User Guide Browser How to: Browser Browser at a glance...
Page 186: Browser Basics
About tabbed browsing With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser.
Page 187 Browser User Guide Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key >...
Page 188: Close The Browser
Browser User Guide Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key. 2. Click Home. Close the browser 1. On a webpage, press the key.
Page 189: Browser Bookmarks
Browser User Guide • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key >...
Page 190: Browser Options
Browser User Guide 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save. • To delete a bookmark, click Delete. Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2.
Page 191 > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon.
Page 192: Delete Browsing Information
Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
Page 193: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 194 Browser User Guide Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation.
Page 195: Browser Push
User Guide Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 196: Rss Feeds
4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
Page 197: Troubleshooting: Browser
Receive a prompt before you close the browser or stream media from the Internet, 190 I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. Related information...
Page 198: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 199: Synchronize Organizer Data Over The Wireless Network
User Guide About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 200: Manage Data Synchronization Conflicts
• To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 201: Switch Calendars
3. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 202: Respond To A Meeting Invitation
Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 203: Calendar Options
> Save. Forward a meeting invitation To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 204: Show Tasks In The Calendar
3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 205: Conference Call Meetings
Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes.
Page 206: Troubleshooting: Calendar
Private checkbox when you change a recurring appointment or meeting. Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.
Page 207 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 208: Contacts
> Save. You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number.
Page 209: Search For A Contact
Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon.
Page 210: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 211: Synchronizing Contacts
About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 212: About Backing Up And Restoring Smartphone Data
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 213: Personal Distribution Lists
Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer.
Page 214: Contact List Options
Contacts User Guide View a different contact list 1. On the Home screen, click the Contacts icon. key > Select Contacts. 2. Press the 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2.
Page 215: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 216: Clock
Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 217: Turn On The Alarm
Clock User Guide 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
Page 218: Turn On Bedside Clock Mode
User Guide • To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox.
Page 219: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the key >...
Page 220: Tasks And Memos
Tasks and memos User Guide Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
Page 221: Hide Completed Tasks
About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
Page 222 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 223: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 224: Turn Off The Prompt That Appears Before You Delete Items
Tasks and memos User Guide 4. Type a name for the category. 5. Press the key on the keyboard. key > Delete. To delete a category, highlight the category. Press the Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 225: Typing
Typing User Guide Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1.
Page 226: About Typing Input Methods
For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry smartphone in portrait view.
Page 227: Typing Input Methods
> Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing.
Page 228: Custom Dictionary
User Guide Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon.
Page 229: Spelling Checker
Typing User Guide Undo a Word Substitution change If the Word Substitution feature changes a word that you don't want to change, you can undo the change. Turn off word substitution 1. On the home screen or in a folder, click the Options icon. 2.
Page 230 Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type.
Page 231: Troubleshooting: Typing
Typing User Guide Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Page 232: Keyboard
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 233: Troubleshooting: Keyboard
Keyboard User Guide 3. Select the Key Tone checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1.
Page 234: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
Page 235: Troubleshooting: Language
For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 236: Screen Display
• To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field.
Page 237: Organizing Applications On The Home Screen
Screen display User Guide Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu.
Page 238: Turn On Flashing Led Notification For Wireless Coverage
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 239: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 240: Gps Technology
To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver.
Page 241: Troubleshooting: Gps Technology
> Save. Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon.
Page 242: Maps
Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 243 Maps User Guide View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address.
Page 244: Get Directions
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 245: Set The Gps Receiver That You Use To Track Your Movement
> Clear Map. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon.
Page 246: Troubleshooting: Maps
Troubleshooting: Maps Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options...
Page 247 User Guide If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 248: Applications
Keep an application running in the background and switch to another application, 247 Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone.
Page 249: View Properties For An Application
Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears.
Page 250: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
Page 251 Reset your BlackBerry smartphone. • If the error message still appears after you reset your smartphone, reload Error 106: Graphics system error your BlackBerry Device Software. The reload process deletes your Error 205: Security service error smartphone data. Error 502: Process terminated error...
Page 252 BlackBerry Device Software, 252 Getting started: Security, 0 Reset your smartphone, 282 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.
Page 253 Applications User Guide You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 254: Blackberry Device Software
Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home screen of your smartphone. You can also check for updates manually through the smartphone options.
Page 255 Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization.
Page 256: Troubleshooting: Blackberry Device Software
For more information, contact your wireless service provider. • Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 257: Manage Connections
How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks.
Page 258: Check The Status Of Network Connections And Services
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
Page 259: Switch Wireless Networks Manually
For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network.
Page 260: Preferred Wireless Network List
Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 261: Change The Connection Speed For The Wireless Network
6. Press the Change the order of preferred networks To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.
Page 262: Wireless Coverage Indicators
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider.
Page 263: Error Messages
I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 264: Wi-Fi Technology
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.
Page 265 About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on.
Page 266 • To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location.
Page 267 Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 268 Manage Connections User Guide Option Description Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.
Page 269 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 270 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 271 If your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Mobile Network Only. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
Page 272 Manage Connections User Guide • If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode.
Page 273: Bluetooth Technology
Pair with a Bluetooth enabled device You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
Page 274: Connect To Or Disconnect From A Paired Bluetooth Enabled Device
I can't share contacts with a paired Bluetooth enabled device, 279 Connect to or disconnect from a paired Bluetooth enabled device To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device.
Page 275: Receive A Media File Using Bluetooth Technology
The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 276 Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 277: Bluetooth Technology Options
If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit.
Page 278: Restrict Outgoing Calls
4. Change the Contacts Transfer field. 5. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 279: Turn Off Bluetooth Connection Notification
2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry smartphone. 5. Press the key > Save. Turn off Bluetooth connection notification 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 280: Troubleshooting: Bluetooth Technology
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 281 • Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
Page 282: Smart Accessories
Set up a new dock The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be prompted again the next time you connect your smartphone to the dock, charger, or charging pod.
Page 283: Delete A Saved Dock Profile
Smart accessories User Guide 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3.
Page 284: Power And Battery
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 285 Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi- On the home screen, click the connections area at the Fi when you're in an area with reduced wireless top of the screen, or click the Manage Connections icon.
Page 286: Storage Space And Media Cards
Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 287: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card, 285 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon.
Page 288: About Compression
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 289: Tips: Storage Space And Media Cards
Tips: Storage space and media cards Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. On the home screen, click the Media icon. Press the Check how much storage is used by media files and documents.
Page 290: Troubleshooting: Storage Space And Media Cards
• Verify that you have deleted media files from your smartphone. • If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. • Verify that you have cleared the browser cache.
Page 291 Storage space and media cards User Guide Related information View the amount of available storage space on your smartphone, 285 Tips: Freeing space for your music, pictures, videos, and files, 26...
Page 292: Search
Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. On the home screen, click the icon.
Page 293: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 294: Do More With Your Message Search Results
Search User Guide Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages.
Page 295: Troubleshooting: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 296: Sim Card
SIM card User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key >...
Page 297 SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 298: Change The Display Name For A Phone Number
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Page 299: Security
If your smartphone uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator.
Page 300 Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 301: Password Keeper
User Guide Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
Page 302: Prevent Password Copying
Security User Guide Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3. Change the Password Attempts field. 4.
Page 303: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 304: About Encryption Keys
Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 305: Memory Cleaning
1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.
Page 306: Certificate Basics
A certificate is a digital document that binds the identity and public key of a certificate subject. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile that is provided by your administrator. The certification authority signs the certificate to verify that it can be trusted.
Page 307 If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re- enroll to receive an updated certificate.
Page 308 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 309 To view all the certificates on your BlackBerry smartphone, press the Send a certificate When you send a certificate, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 310: Delete A Certificate
Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Page 311 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 312: Certificate Options
Security User Guide Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization.
Page 313: Pgp Keys
6. Press the key > Save. When you add a certificate, your BlackBerry smartphone uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1.
Page 314 Security User Guide PGP key basics Download a PGP key from an LDAP-enabled server If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2.
Page 315 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 316 > Delete. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon.
Page 317 4. Press the Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon.
Page 318: Certificate Servers
6. Press the key > Save. When you add a PGP key, your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Page 319: Connection Options For Ocsp And Crl Servers
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon.
Page 320: Key Store
2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password.
Page 321: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 322: Reject Certificate Revocation Lists From Unverified Crl Servers
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 323: Import A Certificate From A Smart Card
Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 324 Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.
Page 325: Vpn Settings
3. Select the PIN Caching checkbox. 4. Press the key > Save. Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported.
Page 326: Verify Security Software Manually
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 327 Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third- party applications can access data or the Internet, make calls, or track your location.
Page 328 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 329 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 330 Connection permissions for third-party applications Permission Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Bluetooth Set whether third-party applications can use Bluetooth connections. Phone Set whether third-party applications can make calls or access call logs.
Page 331: Troubleshooting: Security
Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data.
Page 332 User Guide I can't download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type. I can't download a PGP key from an LDAP-enabled server Try the following actions: •...
Page 333: Service Books And Diagnostic Reports
Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. 1. On the home screen or in a folder, click the Options icon.
Page 334: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 335: Synchronization
Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon.
Page 336 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information...
Page 337 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 338: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 339 Synchronization User Guide Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information About synchronization conflicts, 69 Synchronize organizer data over the wireless network, 197...
Page 340: Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 341: Tty Support
Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 342: Voice Dialing
>" set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number.
Page 343: Typing Accessibility Options
• To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon.
Page 344: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1.
Page 345: Glossary
Compressed Multipurpose Internet Mail Extensions certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System...
Page 346 IMSI International Mobile Subscriber Identity Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerryWeb Desktop Manager.
Page 347 LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
Page 348 A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 349 Glossary User Guide Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 350: Legal Notice
User Guide Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 351 Legal notice User Guide compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS,...
Page 352 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 353 Legal notice User Guide Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 354 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Porsche Design P'9981 smartphone model number: REP71UW or REQ71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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