Page 1 Porsche Design P'9981 smartphone from BlackBerry Version: 7.1...
Page 2 Published: 2012-09-27 SWD-20120927123916513...
Page 3: Table Of Contents
Contents Quick Help ..............................9 Getting started: Your smartphone ......................... 9 Popular topics ............................28 Popular tips ..............................32 Common troubleshooting ........................... 41 Tips and shortcuts ............................46 Tips: Doing things quickly ........................... 46 Tips: Extending battery life .......................... 47 Tips: Finding apps ............................
Page 4 Voice commands ............................84 How to: Voice commands ........................... 84 Troubleshooting: Voice commands ......................86 Messages ..............................88 How to: Messages application ........................88 Troubleshooting: Messages application ....................124 Files and attachments ..........................130 How to: Files ............................130 Troubleshooting: Files ..........................137 Media ..............................
Page 5 How to: Clock ............................202 Troubleshooting: Clock ..........................206 Tasks and memos ............................ 207 Create a task or memo ..........................207 Send a task or memo ..........................207 Change or delete a task or memo ......................207 Change the status of a task ........................208 Hide completed tasks ..........................
Page 6 Troubleshooting: Applications ........................248 BlackBerry ID ............................252 How to: BlackBerry ID ..........................252 BlackBerry Device Software ........................254 How to: BlackBerry Device Software ......................254 Troubleshooting: BlackBerry Device Software ................... 256 Manage Connections ..........................258 Mobile network ............................258 Wi-Fi technology ............................
Page 7 Accept, delete or restore a service book ....................354 Set a default recipient for diagnostic reports ..................... 355 Find your smartphone model number and version of the BlackBerry Device Software ........ 355 I can't run or submit a diagnostic report ....................355 Synchronisation ............................
Page 8 Accessibility options ..........................362 How to: Accessibility ..........................362 Calculator ..............................368 Use the calculator ............................ 368 Convert a measurement ........................... 368 Glossary ..............................369 Legal notice ............................. 371...
Page 9: Quick Help
Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card and battery Remove the battery door...
Page 10: Insert The Sim Card
To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Page 11: Smart Tags
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see BlackBerry Tag Smart tags A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device users.
Page 12: Mobile Hotspot Mode
BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps you have downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 13: Nfc Technology
User Guide Quick Help Home screen customisation Customise the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel Show, hide or find an application icon.
Page 14: About Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 15 End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen and keyboard. Keys on the right side of your smartphone Volume/Mute •...
Page 16 Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED colour descriptions The LED on the top of your BlackBerry smartphone flashes different colours to indicate the statuses described. Flashing LED Description colour Green Indicates that you're in a wireless coverage area.
Page 17: Application Icons
To view more application icons on the home screen, click All. Depending on your BlackBerry smartphone model, administrator and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. Setup Setup...
Page 18: Instant Messaging
Some applications might appear in this folder including applications that you download. Applications Browser Manage Connections Maps Help Compass BlackBerry Protect Password Keeper Voice Dialling Applications folder Phone Some applications might appear in this folder, including applications that you download. Smart Tags...
Page 19: Personal Organiser
Media Media folder Videos Pictures Music Ringtones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts YouTube Personal organiser Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds...
Page 20: Sounds And Alerts
Quick Help Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 21 User Guide Quick Help New item Update is available in the BlackBerry App World storefront To clear this icon, open each item that has this indicator. Sending data New item in the Social Feeds application Receiving data System is busy...
Page 22: Phone Icons
User Guide Quick Help Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons...
Page 23: Camera Icons
User Guide Quick Help Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode...
Page 24 > Save. Show, hide or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Page 25: Change Themes
Options icon. Click Device > Software Updates. Highlight a software version. Press key > Hide. • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.
Page 26: Feature Availability
On the home screen, press the key > Options. • To search your BlackBerry smartphone or the internet when you type on the home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 27 BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 28: Popular Topics
Your wireless service provider website: Find information about your wireless network or wireless service plan. Popular topics BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones. Set up an email address On the Home screen, click the Set-up icon.
Page 29 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
Page 30: Copy Contacts From Your Sim Card To Your Contact List
Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,...
Page 31 You can lock the keyboard and screen to avoid pressing a key or the screen accidentally and to avoid making calls accidentally, and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 32: Popular Tips
You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 33 Indicators often appear on app icons, new content within apps and at the top of the home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 34 Quick Help Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Page 35 Manage Connections icon. Click a network connection to clear the check box. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the Home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 36: And Files
Tips: Freeing space for your music, pictures, videos and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the Home screen, click the Media icon. Press the documents.
Page 37 Keep an application running in the background and switch to another application, Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Page 38 Click your phone number at the top of the screen. Highlight a phone number. Press the [BlackBerry menu icon] key. Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available.
Page 39: Audio And Video Files
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file...
Page 40: Camera And Video Camera
User Guide Quick Help Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone.
Page 41: Common Troubleshooting
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 42 I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 43 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 44 MemoPad. • If you use the BlackBerry Internet Service, you must synchronise calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: •...
Page 45 If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 46: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customise which app a convenience key opens.
Page 47: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the check box. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the Home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 48: Tips: Finding Apps
On the Home screen, start typing the app name. Verify that an app is installed. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.
Page 49: Tips: Freeing Space For Your Music, Pictures, Videos And Files
Tips: Freeing space for your music, pictures, videos and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the Home screen, click the Media icon. Press the documents.
Page 50: Tips: Freeing Space To Optimise Your Smartphone's Performance
Tips: Freeing space to optimise your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 51: Tips: Updating Your Software
Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Page 52: Tips: Managing Indicators
Indicators often appear on app icons, new content within apps and at the top of the home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 53: Shortcuts: Phone
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the home screen or in a folder, click the Options icon.
Page 54: Shortcuts: Messages
User Guide Tips and shortcuts Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F...
Page 55: Shortcuts: Files And Attachments
User Guide Tips and shortcuts View call logs Press the key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key. Move down a screen Press the key.
Page 56: Shortcuts: Typing With The Physical Keyboard
User Guide Tips and shortcuts In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide Press N view Move to the previous slide when viewing a presentation in Press P slide view Move to the last cursor position after closing and reopening Press G a presentation that you were viewing in text view or in text...
Page 57: Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 58: Shortcuts: Browser
User Guide Tips and shortcuts Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key.
Page 59: Shortcuts: Search
User Guide Tips and shortcuts On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K...
Page 60: Shortcuts: Maps
User Guide Tips and shortcuts Search for an item on your BlackBerry Start typing on the home screen. smartphone Search for text in a message Press S Search for text in a file or an Press F attachment Search for text on a web page...
Page 61: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move forward in week, month or day view Press the key. Move back in week, month or day view Press the key and the...
Page 62: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message...
Page 63: Phone Basics
My phone number appears as Unknown in the Phone application, Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key >...
Page 64: Answer A Second Call
Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
Page 65: Place A Call On Hold
Press the X key. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 66: Emergency Calls
Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted.
Page 67: Adjust The Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 68: Speed Dial
To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding and call blocking Turn on or turn off call waiting Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
Page 69: Start Or Stop Forwarding Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 70: Fixed Dialling And Smart Dialling
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 71 Turn on fixed dialling Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 72: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 73: Make A Conference Call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 74: Call Logs
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the Home screen, press the key.
Page 75: Multiple Phone Numbers
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the Home screen, press the key. Press the key >...
Page 76: Phone Options
If your wireless service provider has provided you with a phone number, and your organisation has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 77: Turn Off The Prompt That Appears Before You Delete Items
Change how you answer or end calls with the holster From the Home screen, press the key. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.
Page 78 About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 79: Voice Mail
User Guide Phone From the Home screen, press the key. Press the key > Options > TTY. Change the TTY field. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, Phone options,...
Page 80: Troubleshooting: Phone
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 81 If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 82 My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the Home screen or in a folder, click the Options icon.
Page 83: I Can't Make Calls Using A Voice Command
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •...
Page 84: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the Home screen or in a folder, click the Voice Dialling icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
Page 85: Available Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 86: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 87 User Guide Voice commands My smartphone doesn't recognise names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 88: Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 89: Show Or Hide Messages From The Messages Application
To show text messages, in the Other Message Types section, select the Text Messages check box. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the Home screen, press the key.
Page 90 Use colour to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
Page 91 User Guide Messages Set how long your smartphone stores messages On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, Open a new message automatically when you remove...
Page 92: Set Up An Email Address
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 93: Compose And Send An Email
• To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.
Page 94: Attach A File To An Email
I can't attach a file to a text message, Attach a file to an email Before you begin: To attach a file that is saved on your organisation's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 95: Viewing And Replying To Email
User Guide Messages Change the Importance field. Press the key > Save. Viewing and replying to email View saved messages On the Home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key >...
Page 96: Delete A Message
User Guide Messages • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key >...
Page 97 Add, change or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 98 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 99 Set the importance level of email that the email filter applies Sensitivity Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is...
Page 100 About synchronisation and reconciliation The wireless data synchronisation and wireless email reconciliation features are designed to synchronise organiser data (contacts, calendar entries, tasks and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 101 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 102 Delete a message, Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 103: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organise your message inbox, you can create and apply your own custom labels, report spam, archive messages and add stars to important email messages.
Page 104 > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the Home screen, click the Messages icon.
Page 105: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 106: Reply To Or Forward A Text Message
User Guide Messages Attach a media file, contact card, appointment or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.
Page 107: Cell Broadcasting
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 108 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...
Page 109: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 110 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 111 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation's network, you can preview files from your organisation's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 112 User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.
Page 113: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth or NFC technology.
Page 114: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organisation, from contacts outside of your organisation or both.
Page 115: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
Page 116 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 117 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 118 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, Attachment indicators in S/MIME and PGP protected messages...
Page 119 Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
Page 120: Change Options For Downloading Attachments In Encrypted Messages
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 121: Change The Default Message Classification
Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 122 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 123: I Can't Open An Attachment In An Encrypted Message
Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP...
Page 124: Troubleshooting: Messages Application
About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Page 125: Some Messages No Longer Appear On My Smartphone
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 126: Message Inbox
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 127 Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 128 Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported.
Page 129: I'm Not Receiving Text Messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 130: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation's network, you can preview files from your organisation's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 131 Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 132 For more information, contact your administrator. When you save a file from your organisation's network to your BlackBerry smartphone, the file is saved in its original format. On the Home screen or in a folder, click the Files icon.
Page 133: Managing Files And Attachments
User Guide Files and attachments Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon.
Page 134 Hide a file or folder, Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 135 User Guide Files and attachments In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
Page 136 User Guide Files and attachments • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key.
Page 137: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 138: Media
Supported picture file extensions, Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 139: Amplify The Volume Using The Audio Boost Feature
> Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
Page 140 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than...
Page 141: Sort Media Files
Click a sorting option. About transferring and synchronising files You can transfer and synchronise files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 142: Receive A Media File Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
Page 143 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions, Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...
Page 144: Shuffle Or Repeat Songs
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 145: Rename Or Delete A Playlist
User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.
Page 146: Display Closed Captions In Videos
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting check box. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.
Page 147: Record A Video
Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.
Page 148: Camera At A Glance
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...
Page 149: Take A Picture
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
Page 150 User Guide Media Change the camera scene mode You can change the scene mode in the camera to optimise the settings for different environments. Descriptions of the scene modes are available on the camera. On the Home screen, click the Camera icon. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
Page 151: Reduce Blurriness In The Pictures That You Take
Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the Home screen, click the Camera icon.
Page 152 User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
Page 153: View Pictures As A Slide Show
I receive an error message after I rotate a picture, Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 154: Troubleshooting: Media
Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the...
Page 155: I Can't Open Media Files
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 156: Some Pictures That I Take Are Blurry
If you pause or stop a media file for a certain period of time, the media player screen closes to optimise the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 157: I Can't Use A Shortcut
My smartphone isn't using the correct ringtone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 158: Ringtones, Sounds And Alerts
All Alerts Off profile About ringtones, sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent and Phone Calls Only.
Page 159 Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
Page 160: Add Or Delete A Contact Alert
• To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm,...
Page 161: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 162: Troubleshooting: Ringtones, Sounds And Alerts
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 163: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 164: Browser Basics
Open, close or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 165: View Your Browser History
To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.
Page 166: Close The Browser
User Guide Browser On a webpage, press the key. Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...
Page 167: Browser Bookmarks
User Guide Browser Copying and sending web addresses Copy an address for a web page, link or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key >...
Page 168 User Guide Browser Bookmark a webpage On a webpage, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add.
Page 169: Browser Options
Press the key > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen.
Page 170 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the Home screen, click the Browser icon. Press the key >...
Page 171: Delete Browser History
> Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone and the browser cache.
Page 172: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content...
Page 173 Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected.
Page 174: Browser Push
Browser security options, Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 175: Rss Feeds
Clear the Enable Push check box. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the home screen or in a folder, click the Social Feeds icon. Press the key > Help.
Page 176: Tips: Browser
About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favourite blogs and websites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.
Page 177 User Guide Browser Stop loading a webpage Press the key. Close the browser Press and hold the key. On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page...
Page 178: Troubleshooting: Browser
Before, clear the Switching to Carrier Network for Streaming Media check box. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.
Page 179: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 180: About Synchronisation Conflicts
If you change the same organiser data item on your BlackBerry smartphone and in the email application on your computer, the organiser data on your computer takes precedence over the organiser data on your smartphone.
Page 181: Calendar Basics
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the Home screen, click the Calendar icon.
Page 182: Set An Alarm In The Calendar
Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the Home screen, click the Calendar icon.
Page 183: Respond To A Meeting Invitation
Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organisation.
Page 184 > Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 185: Calendar Options
User Guide Calendar • To email the meeting organiser, click Email Organiser. • To email all meeting participants, including the organiser, click Email All Attendees. Calendar options Change how the calendar is displayed On the Home screen, click the Calendar icon. Press the key >...
Page 186: Show Tasks In The Calendar
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 187: Create A Conference Call Meeting From Your Smartphone
For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognises. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 188: Tips: Calendar
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. On the Home screen, click the Calendar icon.
Page 189: Troubleshooting: Calendar
I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organiser isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organiser didn't enter the conference call information...
Page 190 Dialling. In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again.
Page 191: Contacts
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 192: Change Or Delete A Contact
Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
Page 193: Change Or Delete A Sim Card Contact
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organisation's contact list.
Page 194: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronises...
Page 195: Synchronising Contacts
If wireless data synchronisation isn't available on your smartphone or if you have turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 196: About Backing Up And Restoring Smartphone Data
If you change the same organiser data item on your BlackBerry smartphone and in the email application on your computer, the organiser data on your computer takes precedence over the organiser data on your smartphone.
Page 197: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the Home screen, click the Contacts icon.
Page 198: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 199: Change The Display Options For Contacts
User Guide Contacts Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list and calendar. On the home screen or in a folder, click the Options icon. Click Typing and Input >...
Page 200: Troubleshooting: Contacts
SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 201 The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
Page 202: Clock
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 203: Change The Clock Face
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...
Page 204: Silence The Alarm
To turn off the flashing LED notification, select the Disable LED check box. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio check box.
Page 205: Use The Stopwatch
User Guide Clock Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
Page 206: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press key >...
Page 207: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 208: Change The Status Of A Task
User Guide Tasks and memos Change the status of a task On the Home screen or in the Applications folder, click the Tasks icon. Highlight a task. Press the key. • To mark the task as complete or in progress, click Mark Completed or Mark in Progress. •...
Page 209: Synchronising Tasks And Memos
If you change the same organiser data item on your BlackBerry smartphone and in the email application on your computer, the organiser data on your computer takes precedence over the organiser data on your smartphone.
Page 210 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 211: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronises with the task in Lotus Notes.
Page 212: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos or passwords.
Page 213: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
Page 214: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 215 > Save. Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 216: Set The Trackpad Sensitivity
User Guide Typing Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a sensitivity level of 20 the easiest to use.
Page 217: Custom Dictionary
Custom dictionary Add, change or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling. On the home screen or in a folder, click the Options icon.
Page 218 User Guide Typing Related information Change or delete a word substitution entry, Create a word substitution entry, Undo a word substitution change If the word substitution feature changes a word that you don't want to change, you can undo the change. When you're typing, press the key twice.
Page 219: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 220: Troubleshooting: Typing
User Guide Typing • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. •...
Page 221: Keyboard
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 222: Turn On Key Tones
User Guide Keyboard Turn on key tones On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Select the Key Tone check box. Press the key > Save. Turn trackpad sounds on or off On the Home screen or in a folder, click the Options icon.
Page 223: No Application Opens When I Press A Convenience Key
User Guide Keyboard Press the key > Save. Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key. Related information Assign an application to a convenience key,...
Page 224: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 225: Input Languages
Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 226: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 227: Screen Display
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
Page 228: Organising Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 229 User Guide Screen display Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...
Page 230: Turn On Flashing Led Notification For Wireless Coverage
> Save. Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the Home screen or in a folder, click the Options icon.
Page 231 Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 232: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 233 User Guide Screen display Set the touch screen sensitivity,...
Page 234: Gps Technology
> Save. Turn on GPS technology Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
Page 235: Prevent Others From Tracking Your Location
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 236: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 237: Compass
You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in relation to points of interest. The Compass application is most accurate when you place your smartphone on a flat surface or hold it horizontally.
Page 238 I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. •...
Page 239: Maps
> Get Directions. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a ® Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 240 Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 241 To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
Page 242 User Guide Maps Change the information for a location in your list of favourites On the Home screen, click the Maps icon. Press the key > Favourites. Highlight a location. Press the key > Edit Favourite. Do any of the following: •...
Page 243: Personalise: Maps
User Guide Maps View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application. On the Home screen, click the Maps icon.
Page 244: Change The Display Language For Maps
User Guide Maps On a map, press the key > Options. Click Set Global Map Services. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. Press the key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change.
Page 245: Troubleshooting: Maps
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 246: Applications
About multi-tasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 247: View Properties For An Application
Close an app so that it is not running in the background To optimise the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 248: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following:...
Page 249 User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
Page 250 If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process Reset your smartphone.
Page 251 BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 252: Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 253: Change Your Blackberry Id Information
You can change your display name, security question and answer and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.
Page 254: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data and the number of applications on your BlackBerry smartphone.
Page 255 On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 256: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 257 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Page 258: Manage Connections
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 259: About Roaming And International Roaming
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
Page 260: Switch Wireless Networks Manually
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges.
Page 261: Preferred Wireless Network List
Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 262: Change The Connection Speed For The Wireless Network
Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.
Page 263: Wireless Coverage Indicators
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 264: Error Messages
Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 265: Wi-Fi Technology
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 266 About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 267: Change, Move Or Delete A Saved Wi-Fi Network
Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 268 SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS IP address and DNS settings and a gateway address from the Wi-Fi network. Allow inter-access...
Page 269 User Guide Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Page 270 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronise the root certificate between your smartphone and your computer.
Page 271 When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 272 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organisation uses a VPN to control access to its network, you might be able to log in to the VPN and access your organisation's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organisation's network using a Wi-Fi network.
Page 273 If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. •...
Page 274 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...
Page 275: Mobile Hotspot Mode
About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
Page 276 If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
Page 277 Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.
Page 278: Troubleshooting: Mobile Hotspot Mode
Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.
Page 279: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 metres). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 280 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 281 User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, Share contacts with a paired Bluetooth enabled car kit On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 282: Send Contact Cards Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 283: Bluetooth Technology Options
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers and car kits. A/V Remote Control...
Page 284: Turn Off A Bluetooth Profile
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronise your organiser data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server.
Page 285: Restrict Outgoing Calls
Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks or memos, Restrict outgoing calls On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 286: Turn Off The Prompt That Appears When Connecting Or Pairing
Turn off automatic reconnection to Bluetooth enabled devices ® By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 287: Troubleshooting: Bluetooth Technology
I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
Page 288 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 289: I Can't Share Contacts With A Paired Bluetooth Enabled
• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
Page 290: Nfc Technology
If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals and NFC-enabled access points. You can also use NFC technology to save, view, create or change smart tags.
Page 291 If necessary, enter your smartphone password or your accessory's PIN. Send a file using BlackBerry Tag You can use BlackBerry Tag to send files such as pictures, songs, videos, documents and voice notes between two NFC -enabled devices. Do one of the following: •...
Page 292 About smart tags Organisations might add smart tags to items such as posters, flyers or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags application.
Page 293 Align the back of your BlackBerry smartphone with an NFC-enabled device. Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. In the Applications folder, click the Smart Tags icon.
Page 294 Copy Bluetooth pairing information to a writeable smart tag Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled device. To make pairing faster between NFC-enabled devices and a Bluetooth enabled device that does not have NFC, you can copy the Bluetooth enabled device's pairing information from your smartphone to a writeable smart tag.
Page 295 Play a sound alert when NFC technology makes a connection You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, reads a smart tag or exchanges information with an NFC-enabled electronic payment terminal or NFC-enabled access point.
Page 296: Troubleshooting: Nfc Technology
I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 297 User Guide NFC technology • Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.
Page 298: Media Server
Related information Connect to a Wi-Fi network, Manage the devices connected to the media server You can change which devices you allow to connect to your BlackBerry smartphone and how they connect, while using the media server.
Page 299 The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. On the Home screen, click the Media icon. Press the key > Media Server. Click Preferences > Edit. Type a display name for your BlackBerry smartphone. Click OK.
Page 300: Smart Accessories
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 301: Change A Dock Profile
Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile or whether the mobile network, Wi-Fi network or Bluetooth technology turns on or turns off when you connect your smartphone.
Page 302: Power And Battery
Remove the battery door To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
Page 303 User Guide Power and battery Slide the SIM card into the slot. Insert the media card and battery A media card is already inserted and is located above the battery. To remove the media card, pull the card out of the slot.
Page 304: Check The Battery Power Level
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 305 Turn on or turn off battery saving mode When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.
Page 306: Troubleshooting: Power And Battery
My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type and proximity to the network. For tips to improve the battery life, see the related information listed below.
Page 307: Storage Space And Media Cards
About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos or pictures.
Page 308 To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Page 309 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 310: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card, Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the Home screen, click the Setup icon.
Page 311: About Compression
Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. On the home screen or in a folder, click the Options icon.
Page 312: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password or both.
Page 313: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognise my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 314 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 315: Search
Change what happens when you type on the Home screen, Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.
Page 316: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 317: Message Search Criteria
Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages.
Page 318: Do More With Your Message Search Results
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results In the search results, highlight a message. Press the key.
Page 319: Troubleshooting: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organisation's contact list.
Page 320 User Guide Search Related information Turn on, turn off or check the status of a network connection,...
Page 321: Security
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
Page 322: Set Or Change Your Smartphone Password
My smartphone prompts me to make an emergency call when I type a password, Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Page 323: Change When Your Smartphone Locks Automatically With A Password
Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster.
Page 324: Delete Smartphone Data, Third-Party Applications Or Media Card Files
Security Delete smartphone data, third-party applications or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
Page 325: Change Parental Controls
To allow access to Twitter, select the Twitter check box. • To allow picture taking, select the Camera check box. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger check box. Press the key > Options. Press the key >...
Page 326: Password Keeper
User Guide Security Press the key > Save. Enter your four-digit PIN. Click OK. Related information I forgot the PIN for Parental Controls, Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password.
Page 327 User Guide Security Copy a password On the Home screen or in the Applications folder, click the Password Keeper icon. Highlight a password. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.
Page 328: Turn On Encryption
About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 329 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 330: Sim Card
Security SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider.
Page 331 On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered check box. •...
Page 332: About Pgp Keys
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organisation, enrolment with the PGP Universal Server might be required and might also occur automatically.
Page 333 If your administrator has provided you with a certification authority profile, you can enrol with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enrol to receive an updated certificate.
Page 334 Key. Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 335 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
Page 336 User Guide Security Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrolment request is awaiting approval from the certificate authority. Enrolment with the certificate authority profile is pending because an action from the user is required to continue, or because enrolment is scheduled to occur later.
Page 337 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers or on the PGP Universal Server.
Page 338 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the Home screen or in a folder, click the Options icon.
Page 339: Certificate Servers
> Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. On the home screen or in a folder, click the Options icon.
Page 340: Change Connection Information For A Certificate Server
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server On the home screen or in a folder, click the Options icon.
Page 341: Key Store
> Change Key Store Password. Synchronise the key store password with the smartphone password If you synchronise the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically.
Page 342 Turn off automatic back-up and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 343: Change The Refresh Rate For Certificate Revocation Lists
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 344: Import A Certificate From A Smart Card
S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. On the Home screen or in a folder, click the Options icon.
Page 345 Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 346 You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
Page 347: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 348 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls or track your location.
Page 349 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 350 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 351: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your...
Page 352 Verify that your organisation permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
Page 353: I Forgot The Pin For Parental Controls
User Guide Security I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, Turn off Parental Controls, Delete smartphone data, third-party applications or media card files,...
Page 354: Service Books And Diagnostic Reports
I can't run or submit a diagnostic report, Accept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
Page 355: Set A Default Recipient For Diagnostic Reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 356 User Guide Service books and diagnostic reports • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run, view, send or delete a diagnostic report,...
Page 357: Synchronisation
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 358: Manage Email Reconciliation Conflicts
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
Page 359: Your Smartphone
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 360: Troubleshooting: Synchronisation
You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 361 Some characters in calendar entries don't appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 362: Accessibility Options
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the Home screen, click the Media icon. Press the key >...
Page 363: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 364: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 365: Voice Dialling
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 366: Typing Accessibility Options
To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 367 User Guide Accessibility options • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. Press the key > Save. Related information I have no Advanced Style Options,...
Page 368: Calculator
User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the Home screen or in the Applications folder, click the Calculator icon.
Page 369: Glossary
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
Page 370 User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
Page 371: Legal Notice
© ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 372 User Guide Legal notice inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE...
Page 373 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software and/or BlackBerry Device Software.
Page 374 User Guide Legal notice John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 375 THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Porsche Design P'9981 smartphone from BlackBerry model number: REP71UW or REQ71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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