How To Eliminate Clogs - PetNovations CatGenie Operation

PLEASE CALL US BEFORE tampering with or attempting to fix your CatGenie
Note the number of consecutive Beeps between pauses, and the number and names of lit LEDs
THEN CALL CUSTOMER SUPPORT AT: 1-888-SELF-WASH ( 1-888-735-3927 )
METHOD 1
STEP A
STEP B METHOD 2
WATER & DRAINAGE PROBLEMS
Problem
5. A puddle of
CLEAN water
surrounds the
CatGenie.
No Error
is indicated.
6. A puddle of
WASTEWATER
surrounds the
CatGenie. No Error
is indicated.
7. CatGenie has
water in Bowl. No
Error is indicated. .
www.catGenie.com
TO KNOCK OUT A CLOG, shake, rattle, and tap.
For a draining problem caused by a clog indicated by an error, try each Step and
Method until clog is gone. If you have a clog without a warning error, do not perform
Step B. Press Start/Pause Button and try A, 1, and 2. Take off Pause after each method.
STEP A: DO THIS FIRST FOR BOTH METHODS: Remove the Drain Hook from the
toilet or drain. Hold the Hook up, tap it on a wall and shake the hose. This may loosen
clog and force it back into Hopper or Bowl for more processing.
METHOD 1. After doing STEP A, take the Hook and using your hand, clamp the end
of the Hook tightly onto a faucet as shown. Turn on water for 5 seconds. Water pressure
should push the clog back into CatGenie Bowl. Check that Genie Electric Cord is plugged.
Now perform STEP B but only if you have error Beep.
METHOD 2. After doing STEP A, Place Hook back in drain or toilet. Unplug the Genie
Electric Cord. Remove Hopper Cover and Processing Unit from Base. Make sure Impeller
turns easily by twisting the Black Knob 4 or 5 times in both directions above the Brim.
Plug in Genie Electric Cord. Now perform STEP B only if you have error Beep.
STEP B. DO THIS LAST FOR BOTH METHODS (if you have an error): To check if
Methods 1 & 2 work, Press Start Cycle/Pause Button for exactly 4 seconds then
Release. It could take awhile for the CatGenie to cycle through. When cycle completes,
CatGenie is dry and fixed or it will Beep an error. Follow error directions on page 10.
If nothing works, refer to page 14, STEP 2, Cleaning the CatGenie.
Probable Cause
A. The T-Adapter's little Black Lock -Nut
Washer is missing. See page 8.
B. Genie Water Supply Line not tightly
attached to the Processing Unit.
C. Genie Water Supply Line not tightly
attached to cold water supply valve.
D. Genie Water Supply Line damaged.
A. Genie DrainHose Hook is not placed
in the waste pipe or over toilet rim.
B. Genie DrainHose is not properly
attached underneath the CatGenie.
C. Damaged Genie DrainHose or Hook.
A. A circuit breaker or GFCI has tripped.
No electric power.
B. CatGenie has a clog.
C. Unit malfunction.
A. Check if fallen in CatGenie shipping box. Purchase
at hardware store. Or call us for replacement.
B. Turn off cold-water supply valve and tighten the
hose connection on the Processing Unit. Turn on
cold water supply valve. Plug in electric cord.
C. Turn off cold water supply valve. Tighten CatGenie
Water Supply Line to the cold-water supply valve.
Turn on cold water supply valve.
D. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Put the Hook securely in place.
B. Follow Cleaning CatGenie directions on page 14.
Then turn Base over and tighten drain hose clamp
until firm. Do not over tighten. If still not working, call.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
A. Check circuit breaker or GFCI outlet. Plug cord
into another outlet. Test outlet with another appliance.
B. Unplug electric cord. Go to the "Knock Out A Clog"
gray box above and follow directions to unclog.
C. Call 1-888-SELF-WASH ( 1-888-735-3927 )
11
™
Solution
1-888-735-3927