Samsung iDCS 500 Release 2 Troubleshooting

Bulletin No.: 2004-12
Trouble Shooting PCMMC Remote Access
The purpose of this Technical Bulletin is to give Authorized Samsung Dealers detailed
instructions on trouble shooting Remote Access to an iDCS 500 Release 2 (R2) KSU
utilizing PCMMC.
iDCS 500 Release 2 Remote Access using PCMMC
If a personal or laptop computer is unable to connect to an iDCS 500 R2 using PCMMC
please perform the following trouble shooting steps:
Step Action
1 Confirm the modem (Laptop or Desktop) has a working modem connection.
(i.e. Call an ISP or other phone system to test connectivity).
2 In MMC 724 – Under the MISC Numbering Plan
– Verify that MISC09 (modem port) is numbered. The default number is
3999 on a (4) digit system, and 399 on a (3) digit system
3 In MMC 804 – Verify Port 5 is set to Service : PCMMC
A. With VM/AA – Verify the modem number can be dialed from the Main
Menu.
B. Without VM/AA
1) With DIDs – Make sure in MMC 714 there is a DID ringing to the
2) Without DIDs – Verify in MMC 406 there is a trunk line ringing the
4 Test modem access: Dial the modem phone number, and make sure there
is modem access.
Note: Modem tone must be heard before proceeding to Step 5
800-876-4782
on the iDCS 500 Release 2 KSU
modem number.
modem number.
Samsung Telecommunications America
Business Communications Systems
1301 East Lookout Drive
Richardson, TX 75082
June 3, 2004
www.samsungusa.com/bcs