Guarantee - Giant Twist Owner's Manual

6. Giant Guarantee Programme
Article 1 Guarantee
1.1 Giant guarantees that every new Giant bicycle is free of constructional defects, defective materials and rustiness, for as
far as the conditions as set out in this Giant Guarantee Programme are being met.
1.2 Only the first owner of a new Giant bicycle can eventually lay a claim to the guarantee, in the event and for as far as this
first owner has obtained the new Giant bicycle from a dealer that has been approved by Giant.
1.3 De rights that come forth from the Giant Guarantee Programme are in no event and not in any possible way transferable.
1.4 Without prejudice to what has been settled in the Giant Guarantee Programme, the regulations of directive 99/44/EU of
the European Parliament and of the Council of the European Union on certain aspects of the sale of consumer goods and
associated guarantees (official journal L 171) and respectively the correspondent national legislature of the country in
which the Giant bicycle has been bought are valid.
Article 2 Specifications and terms
2.1 A guarantee for the period of 10 years is applicable for regular Giant frames and regular Giant forks.
2.2 A guarantee for the period of 5 years is applicable for Giant suspension frames.
2.3 A guarantee for the period of 2 years is applicable for Giant suspension forks.
2.4 For other Giant parts, for as far as they have not been mentioned in article 3.1, a guarantee for the period of 2 years after
date of delivery is valid. For parts of third parties the relevant guarantee conditions of that producer are valid and
applicable to these parts.
2.5 For batteries and other electronical equipment a guarantee of a year after date of delivery is valid.
Article 3 Exceptions
3.1 The guarantee does not apply to parts that are subject to normal wear and tear, such as tyres, chains, blades, brakes,
cables, gearwheels in the circumstance that there are no assembly – or material defects.
3.2 The guarantee lapses in the event: A. The bike has been used for professional purposes such as bike rental; B. The bike
has been damaged as a result of taking part of competitions, jumping, downhill, trial or as a result of exposing the bike
to – or riding the bike in severe conditions or climates. C. The bike has been involved in an accident. D. The bike has
been used in an improper manner or in an other manner than usual, in view of the sort and type of the bike concerned. E.
The bike has not been serviced in confirmation with the directions in the service manual. F. The bike has been serviced
and / or repaired by a non Giant dealer. G. The bike has been assembled with non original parts. H. The first owner has
actually transferred the bike to a third person.
Article 4 Procedure
4.1 On delivery of the bike to the first owner, a guarantee registration card and a duplicate guarantee registration card are
being issued. After delivery of the bike, the guarantee registration card is to be completed by the first owner of the bike
and sent to Giant Europe B.V. A claim on the guarantee will no sooner be discussed than after receipt of a guarantee
registration card by Giant Europe B.V.
4.2 The claims that come under the competence of this guarantee are to be issued with an acknowledged Giant dealer.
4.3 While issuing a claim with an acknowledged dealer that comes under the competence of this guarantee, a prove of
purchase must be handed over. Furthermore, the first owner must also hand over the duplicate guarantee registration
card to the Giant dealer.
4.4 On issuing the claim, the Giant dealer completes a guarantee application form that in all cases must include the following
data: name and address of the owner of the bike, date of purchase, frame number of the bike, description of the port that
comes under the guarantee, stamp of the Giant dealer.
4.5 In the event that a guarantee is acknowledged by Giant, then Giant shall take care of replacement or reimbursement of
the part concerned.
4.6 The final decision on whether a claim on the guarantee is to be accepted and the choice between replacement or
reimbursement will ultimately be taken by Giant Europe B.V.
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