Troubleshooting - Steinberg UR28M Getting Started

Troubleshooting

Turning Off the Power
Automatically, or Flashing
the Power Button
The automatic power off function is
•
enabled.
Refer to the section "Control Panel of
the Audio Driver" in the Operation
Manual to disable this function.
No Sound
Are the volume controls of the
•
device set to appropriate levels?
Confirm the OUTPUT LEVEL knob
and PHONES knob.
Are the microphones and monitor
•
speakers connected to the device
properly?
Refer to the section "Connection
Examples" (page 17) to confirm the
connection.
Are the audio driver settings on
•
DAW software set properly?
Refer to the section "Configuring the
Audio Driver Settings on DAW
Software" (page 17) to set it.
Is the "ASIO Driver" setting on the
•
Cubase series program set
properly?
From the Cubase series menu, open
the [Devices]  [Device Setup]
[VST Audio System], then confirm
that the "Yamaha Steinberg USB
ASIO" (Windows) or "Steinberg
UR28M" (Mac) is selected on the
"ASIO Driver."
Was the power of the device turned
•
on before starting the DAW
software?
Before starting the DAW software,
connect the device to a computer
and turn on the power of the device.
Is the device connected to a
•
computer via a USB hub?
Connect it directly without using a
USB hub.
Has TOOLS for UR28M been
•
installed properly?
Refer to Step 3 in "Installing TOOLS
for UR28M" (page 14) to confirm it.
Are any USB devices you are not
•
using connected to the computer?
Remove them then confirm the
sound.
Are any other applications running
•
at the same time?
Quit all applications you are not using
then confirm the sound.
Unusual Sound (noise,
interruption, or distortion)
Is the INPUT meter lit in red?
•
Lower the INPUT GAIN level, or turn
on the PAD switch.
Is the buffer size set too low?
•
Refer to the section "Control Panel of
the Audio Driver" in the Operation
Manual to confirm the buffer size.

Is the Clock Source lamp flashing?
•
The Clock Source lamp flashes when
the word clock is not synchronized to
the clock source. Refer to the section
"Control Panel of the Audio Driver" in
the Operation Manual to set it.
Troubleshooting
UR28M Getting Started 19