Troubleshooting - Steinberg UR816C Operation Manual

Troubleshooting

The power indicator is off
The USB indicator flashes
continuously
No Sound
Is the AC adaptor connected correctly?
The power indicator does not light when power is not supplied to the device.
Refer to the Startup Guide instructions to connect the AC adaptor to the device.
Has TOOLS for UR-C been installed properly? (Computer only)
The indicator flashes continuously when the computer or iOS device does not
recognize the device. Refer to the Startup Guide instructions to complete the
TOOLS for UR-C installation.
Has TOOLS for UR-C been installed properly? (Computer only)
The indicator flashes continuously when the computer or iOS device does not
recognize the device. Refer to the Startup Guide instructions to complete the
TOOLS for UR-C installation.
Confirm that a proper USB cable is being used.
Make sure to use the included USB cable.
Are the volume controls of the device set to appropriate levels?
Confirm the levels of the [OUTPUT] knob and [PHONES] knob.
Are the microphones and monitor speakers connected to the
device properly?
Refer to the section "Connection Examples" (pages 24, 31) to confirm the
connection.
Are the audio driver settings on DAW software set properly?
Refer to the section "Configuring the Audio Driver Settings on DAW Software"
(page 25) to set it.
Is the [ASIO Driver] setting on the Cubase series program set
properly?
From the Cubase series menu, open the [Studio]  [Studio Setup]  [VST Audio
System], then confirm that the [Yamaha Steinberg USB ASIO] (Windows) or
[Steinberg UR816C] or [Steinberg UR816C (High Precision)] (Mac) is selected
on the [ASIO Driver].
Windows
Was the power of the device turned on before starting the DAW
software?
Before starting the DAW software, connect the device to a computer and turn on
the power of the device.
Troubleshooting
Mac
UR816C Operation Manual 34