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Summary of Contents for Speedtouch SpeedTouch 716v5
- Page 1 SpeedTouch™716 (WL) (Wireless) Residential ADSL Gateway with VoIP (SIP) Installation and Setup Guide Release R5.3.2 SpeedTouch™716...
- Page 3 SpeedTouch™ (WL) Installation and Setup Guide R5.3.2...
- Page 4 Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
Contents Contents About this Installation and Setup Guide ....1 1 Introducing the SpeedTouch™........3 2 Basic Installation ............5 Setting Up your SpeedTouch™ ............6 First Time Installation ..............7 2.2.1 Guided Installation......................8 2.2.2 Manual Installation ......................17 The SpeedTouch™... - Page 6 Contents 4 Internet Connection Troubleshooting....... 31 Checking the Hardware..............32 LED Diagnostics ................33 Web Diagnostics ................35 SpeedTouch™ Setup CD Troubleshooting ........37 Wireless Setup Troubleshooting ..........40 Easy Setup Troubleshooting ............41 E-DOC-CTC-20050401-0007 v2.0...
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Page 7: About This Installation And Setup Guide
(i) and the SpeedTouch™ 716 (i) WL will be referred to as SpeedTouch™ in this Installation and Setup Guide. Documentation and THOMSON continuously develops new solutions, but is also committed to improve software updates its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20050401-0007 v2.0...
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Page 9: Introducing The Speedtouch
Chapter 1 Introducing the SpeedTouch™ 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™716 (i) (WL) (Wireless) Residential ADSL Gateway with Voice over IP (VoIP). This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. - Page 10 Chapter 1 Introducing the SpeedTouch™ SpeedTouch™ Setup Your SpeedTouch™ is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer: The first time, an intuitive SpeedTouch™ Quick Installation Wizard will guide you through the hardware setup of your SpeedTouch™...
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Page 11: Basic Installation
Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD (see “2.2 First Time Installation” on page 7) and/or may also be provided as printed booklet. ADSL service The ADSL service must be up and running on your telephone or ISDN line. -
Page 12: Setting Up Your Speedtouch
Chapter 2 Basic Installation 2.1 Setting Up your SpeedTouch™ SpeedTouch™ housing The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a desktop. Wall mount You can mount the SpeedTouch™ on a wall or other vertical surface: Proceed as follows: Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. -
Page 13: First Time Installation
Chapter 2 Basic Installation 2.2 First Time Installation Internet connectivity There are different ways of setting up Internet connectivity on your SpeedTouch™. setup The best way depends on your operating system. If you use following the recommended way to setup your operating system SpeedTouch™... -
Page 14: Guided Installation
Chapter 2 Basic Installation 2.2.1 Guided Installation Introduction On the CD a Quick Installation Wizard is provided that will guide you through the first installation and set-up of your SpeedTouch™. The Quick Installation Wizard will: Provide important safety information and regulatory information. Show you how to make the necessary connections to your SpeedTouch™. - Page 15 Chapter 2 Basic Installation Quick Installation Proceed as follows: Wizard The SpeedTouch™ Quick Installation Wizard will guide you through the first setup of your SpeedTouch™. On the Welcome page, click Next to continue. If you ran the CD on this computer before, the Quick Installation Wizard is not shown;...
- Page 16 Chapter 2 Basic Installation The SpeedTouch™ Safety Instructions and Regulatory Notices will be displayed. Scroll down to read all the instructions carefully. If you have carefully read these Safety Instructions and Regulatory Notices, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading and click Next.
- Page 17 Chapter 2 Basic Installation Home Install Wizard Proceed as follows: The SpeedTouch™ Home Install Wizard will guide you through your local network connections and prepare the SpeedTouch™ for Internet connectivity. On the Welcome page, click Next to continue. The Software License Agreement window appears. You must accept before continuing.
- Page 18 Chapter 2 Basic Installation Make one of following connections: Connect the yellow RJ-45 Ethernet cable to the yellow (indicated) Ethernet port on your SpeedTouch™ and the other end to the computer’s Ethernet port. Connect the blue USB cable to the blue indicated USB port on your SpeedTouch™...
- Page 19 Chapter 2 Basic Installation Configuring the Internet Proceed as follows: connection If prompted, enter the User name and Password for your SpeedTouch™ security settings and click OK. The factory default user is ‘Administrator’. Its password is blank, meaning you do not have to enter anything in the password field. It is advisable to specify another user name and password to protect your SpeedTouch™...
- Page 20 Chapter 2 Basic Installation Configuring the Proceed as follows: SpeedTouch™ (and your Depending on the selected service profile and your ISP’s requirements, computer) additional settings may be requested to be filled in during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested.
- Page 21 Chapter 2 Basic Installation and password before access is granted. Click Next to continue. To protect the wireless connections to your SpeedTouch™, move the slide control to the desired security mode. Following security modes to secure traffic between the SpeedTouch™ and connected wireless stations are available: Low, which implies in fact that no security measures are taken at all Medium, implying that traffic is encrypted by means of a static...
- Page 22 Chapter 2 Basic Installation Finishing the Home Proceed as follows: Install Wizard The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your computer according to the service profile. You can follow the configuration progress in following window: Finally, click Finish to close the wizard. After some seconds, the PPP LED on your SpeedTouch™...
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Page 23: Manual Installation
Chapter 2 Basic Installation 2.2.2 Manual Installation Web-Based Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up and powered on. Your computer is connected to the SpeedTouch™. - Page 24 Chapter 2 Basic Installation Launching the Easy It is always possible to launch the Easy Setup wizard from within the embedded Setup wizard web pages. Proceed as follows: Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, its default being 192.168.1.254. In the menu click SpeedTouch.
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Page 25: The Speedtouch™ Setup Cd
Chapter 2 Basic Installation 2.3 The SpeedTouch™ Setup CD Introduction Your SpeedTouch™ is delivered with a Setup CD. If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. In case of another operating system a set of subdirectories allows you to easily browse for user documentation, SpeedTouch™... - Page 26 Chapter 2 Basic Installation Documentation and Help to: Consult user documentation for your SpeedTouch™ DSL Gateway. Consult user documentation for SpeedTouch™ networking products. See more information on SpeedTouch™ products and solutions. Visit the online support sections on www.speedtouch.com. In case you experience problems when viewing the SpeedTouch™ documentation, see “...
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Page 27: Speedtouch™ Connections Essentials
Chapter 2 Basic Installation 2.4 SpeedTouch™ Connections Essentials SpeedTouch™ wiring The figure below shows all possible types of connection to the SpeedTouch™. The colour coded printing on the backpanel of your SpeedTouch™ will facilitate matching the colour coded cables. Making connections In most cases, the SpeedTouch™... -
Page 28: Connections Overview And Powering
Chapter 2 Basic Installation 2.5 Connections Overview and Powering Introduction In case you want to make the required connections yourself without using the guided installation procedure as recommended, you must: Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD (see “2.2 First Time Installation”... -
Page 29: Installing Usb Drivers
In most cases your computer's USB port is marked with the same USB symbol. You can also connect your computer to the SpeedTouch™ via a USB hub, provided that the hub is autonomously powered. Windows will automatically recognise the Thomson USB Remote NDIS device: E-DOC-CTC-20050401-0007 v2.0... - Page 30 Chapter 2 Basic Installation The Windows Found New Hardware Wizard appears. This wizard will guide you through the installation procedure of the USB drivers. Click Next to continue. The Windows Found New Hardware Wizard may ask your authorisation to connect to Windows Update to search for software. If this is the case, select No, not this time and click Next.
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Page 31: Wireless Setup
Chapter 2 Basic Installation 2.5.2 Wireless Setup Wireless client For a wireless connection to your Wi-Fi certified SpeedTouch™, you will need a adapters wireless 802.11 b/g compatible client adapter. As wireless client adapter, you can plug in a provided SpeedTouch™110g CardBus, a SpeedTouch™120g USB adapter (with cable), a SpeedTouch™121g adapter or any other Wi-Fi certified WLAN client, or - if present in your computer - use the built-in Wi-Fi certified WLAN adapter... -
Page 32: Basic Security
Chapter 2 Basic Installation 2.6 Basic Security Default user name and The SpeedTouch™ comes with a default user; its user name is ‘Administrator’ and password the default password is blank. Changing your For security reasons, it is recommended to set a password to access the password SpeedTouch™. - Page 33 Chapter 2 Basic Installation For more information, see the SpeedTouch™ User’s Guide. E-DOC-CTC-20050401-0007 v2.0...
- Page 34 Chapter 2 Basic Installation E-DOC-CTC-20050401-0007 v2.0...
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Page 35: Web-Based User Interface
Chapter 3 Web-Based User Interface 3 Web-Based User Interface Embedded pages The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser from any PC connected to the SpeedTouch™. Access To access the pages: Open your web browser. -
Page 36: Broadband Connection
Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Update Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Telephony Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS... -
Page 37: Internet Connection Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Service Provider. -
Page 38: Checking The Hardware
Chapter 4 Internet Connection Troubleshooting 4.1 Checking the Hardware Check the wiring Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. -
Page 39: Led Diagnostics
Chapter 4 Internet Connection Troubleshooting 4.2 LED Diagnostics Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, PPP. LED status Possible solutions No LEDs are lit The SpeedTouch™ is not powered, or turned of. Make sure the SpeedTouch™... - Page 40 Chapter 4 Internet Connection Troubleshooting LED status Possible solutions No USB LED No USB connectivity: Make sure the USB cable is firmly connected to the USB port. Make sure the USB driver is correctly installed and enabled on your computer. WLAN LED is The WLAN LED flashes if there is wireless LAN flashing or not lit...
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Page 41: Web Diagnostics
Chapter 4 Internet Connection Troubleshooting 4.3 Web Diagnostics Testing your Internet After setting up the Internet connection, there is a simple way to check whether Connection your configuration is fine. Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.168.1.254). On the left navigation pane, select SpeedTouch. In the Pick a task... - Page 42 Chapter 4 Internet Connection Troubleshooting Connectivity check How to do a simple connectivity check on the web pages, is described in “ Testing your Internet Connection” on page If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem.
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Page 43: Speedtouch™ Setup Cd Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD In MS Windows: does not start In the Windows task bar, click the Start button. automatically Select Run... In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your CD-ROM drive. - Page 44 Chapter 4 Internet Connection Troubleshooting In Mac OS X: Go to Dock > System References. Click Network. On the TCP/IP tab, your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No personal firewall software is running on your computer.
- Page 45 Chapter 4 Internet Connection Troubleshooting Active content in When opening documentation pages from the Setup CD a warning might be Internet Explorer displayed; this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows XP with Service Pack 2. To be able to view the documentation, proceed as follows: In Internet Explorer following message will appear in the Information Bar: Click the Information Bar (with the warning).
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Page 46: Wireless Setup Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4.5 Wireless Setup Troubleshooting Restoring Windows When installing a SpeedTouch™110g/120g/121g, the SpeedTouch™ Client Manager Zero Configuration will be installed. The SpeedTouch™ Client Manager is an alternative to the Windows Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch™... -
Page 47: Easy Setup Troubleshooting
Chapter 4 Internet Connection Troubleshooting 4.6 Easy Setup Troubleshooting Prerequisites Before to run the Easy Setup on the embedded SpeedTouch™ pages, check following: The necessary connections are made. The SpeedTouch™ is powered on. Your host computer is configured as DHCP client or is configured with a valid fixed IP address. - Page 48 Chapter 4 Internet Connection Troubleshooting E-DOC-CTC-20050401-0007 v2.0...
- Page 50 Need more help? Additional help is available online at www.speedtouch.com...
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