Speedtouch 510v4 User Manual
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Speedtouch 510v4 User Manual

Residential adsl gateway
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SpeedTouch™510
v4
Residential ADSL Gateway
User's Guide
Release R4.3

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  • Page 1 SpeedTouch™510 Residential ADSL Gateway User’s Guide Release R4.3...
  • Page 3 SpeedTouch™ User’s Guide R4.3.1...
  • Page 4 Trademarks The following trademarks are used in this document: SpeedTouch™ is a trademark of THOMSON. Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpora- tion in the United States and/or other countries. UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.

  • Page 5: Table Of Contents

    SpeedTouch™ Features ..............4 1.1.1 Hardware Specifications .................. 5 1.1.2 Software Features ..................6 SpeedTouch™ LED Behaviour ............8 How to Access your SpeedTouch™..........10 1.3.1 Access via the Web Interface................. 11 1.3.2 Access via CLI ..................... 12 1.3.3 Access via FTP .................... 14 1.3.4...
  • Page 6 Notification Area ..................38 4.1.5 Tasks......................39 Home .................... 40 SpeedTouch ................. 41 4.3.1 Information ....................42 4.3.2 SpeedTouch™ Easy Setup ................43 4.3.3 Restart......................44 4.3.4 Configuration ....................45 4.3.5 Backup & Restore..................46 4.3.6 Reset to Factory Defaults ................47 4.3.7...
  • Page 7 Interface Settings ..................72 4.6.6 DHCP Pool....................73 5 Software Upgrade............75 Upgrade Wizard on Setup CD............76 6 Troubleshooting............79 General SpeedTouch™ Troubleshooting ........80 6.1.1 Ethernet Troubleshooting................81 6.1.2 Upgrade Troubleshooting................82 UPnP™ on Windows XP Systems..........83 Reset to Factory Defaults ............
  • Page 8 Contents E-DOC-CTC-20050429-0095 v1.0...

  • Page 9: About This User's Guide

    Terminology Generally, the SpeedTouch™510 (i) will be referred to as SpeedTouch™ in this User’s Guide. Typographical In interactive input and output, typed input is displayed in a bold font and Conventions...
  • Page 10 About this User’s Guide E-DOC-CTC-20050429-0095 v1.0...

  • Page 11: Your Speedtouch

    (i) Residential ADSL Gateway you can surf the Internet at high speed. Installation For more information on how to set up your SpeedTouch™, installation and wiring and how to do a first Internet connection setup, refer to the provided Installation and Setup Guide.

  • Page 12: Speedtouch™ Features

    Chapter 1 Your SpeedTouch™ 1.1 SpeedTouch™ Features Introduction Your SpeedTouch™ offers you a wide range of outstanding features. In this section you will find a comprehensive overview of the: Hardware Specifications Software Features E-DOC-CTC-20050429-0095 v1.0...

  • Page 13: Hardware Specifications

    ADSL over ISDN for a SpeedTouch™ ADSL/ISDN variant) Physical interfaces WAN: One RJ-11 port for ADSL/POTS or ADSL/ISDN connection LAN: Depending on the variant you purchased, your SpeedTouch™ is equipped with: A single RJ-45 port for Ethernet connection (10/100Base-T) A four RJ-45 port 10/100Base-T Ethernet switch...

  • Page 14: Software Features

    Integrated Dynamic DNS client Security PAP (RFC1334), CHAP (RFC1994) for PPP session Integrated Stateful Inspection Firewall Multi-level SpeedTouch™ access policies, Digest Authentication Configuration Home Install Wizard, Easy Setup wizard Intuitive web-based GUI (HTTP/HTTPs) Advanced configuration via telnet - Command Line Interface (CLI) Remote management access control E-DOC-CTC-20050429-0095 v1.0...
  • Page 15 Chapter 1 Your SpeedTouch™ Management Multi-level user protection, Event logging DHCP server, client and relay, DHCP-to-PPP spoofing DNS server, client and relay Time synchronization: SNTPv1, SNTPv2, SNTPv3 and SNTPv4 System logging SNMPv1 agent with MIB-II Firmware upgradeable via upgrade wizard on Setup CD...

  • Page 16: Speedtouch™ Led Behaviour

    Your SpeedTouch™ 1.2 SpeedTouch™ LED Behaviour Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its top panel, indicating the state of the device during normal operation. Following table shows the meaning of the different LEDs:...
  • Page 17 Your SpeedTouch™ Ethernet LEDs A LED may be provided per Ethernet port to indicate link integrity (or activity). Depending on the SpeedTouch™ product you are using, a second LED (A) may be provided to indicate the 10/100Base-T selection: Indicator Description...

  • Page 18: How To Access Your Speedtouch

    Chapter 1 Your SpeedTouch™ 1.3 How to Access your SpeedTouch™ Access methods Your SpeedTouch™ is accessible in one of following ways: Access Method Can be used to: Configure your SpeedTouch™ via HTTP or HTTPS. For more information, see “1.3.1 Access via the Web Interface”...

  • Page 19: Access Via The Web Interface

    To access the SpeedTouch™ via the web interface: Open a web browser. In the address bar type your SpeedTouch™’s IP address or DNS host name, by default that is ‘http://speedtouch.lan’ or ‘192.168.1.254’. You can access the pages via the http protocol. For remote assistance the secure version, https, in combination with certificates is used;...

  • Page 20: Access Via Cli

    A Telnet session This requires that TCP/IP connectivity exists between the host from which the Telnet session is opened and the SpeedTouch™. Your SpeedTouch™ and the connected PC must have an IP address in the same subnet. Quote site commands (over FTP) For more information, see “...
  • Page 21 Enter your SpeedTouch™ security user name and password. The default user is ‘Administrator’ and the default password is blank. As soon as you’ve opened a session to the CLI, the SpeedTouch™ banner is displayed, followed by the CLI prompt, as shown in the example below:...

  • Page 22: Access Via Ftp

    Chapter 1 Your SpeedTouch™ 1.3.3 Access via FTP File Transfer Protocol You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP) (FTP), in order to: Restore or backup configuration files, templates or language packs. Upgrade your configuration or firmware.
  • Page 23 Chapter 1 Your SpeedTouch™ File system access On the different directories you have following privileges: rights Directory Access rights NO read/write root read/write Common FTP Depending on the access rights you have on a directory, you can use one of...
  • Page 24 Chapter 1 Your SpeedTouch™ FTP file transfer To allow correct file transfers, set the transfer mode to “binary”: At the ftp prompt, type bin and press Enter. Turn on the hashing option to see the progression of the file transfer: At the ftp prompt type hash and press Enter.

  • Page 25: Remote Assistance

    URL (the HTTPS link) User name Password Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism). For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.
  • Page 26 Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050429-0095 v1.0...

  • Page 27: Local Network Setup

    In case of a single Ethernet port SpeedTouch™, you will need an external hub or switch to connect multiple computers. In case of a SpeedTouch™ switch, you can create a local Ethernet network of up to four devices, without needing extra networking devices.
  • Page 28 Device settings Once you’ve connected a device, you are able to personalise its settings: Go to the SpeedTouch™ web pages. In the menu select Home Network > Devices. Click the name of your device, or if the device’s settings haven’t been personalised yet, click the MAC address of the device.

  • Page 29: Internet Connectivity Dial-In Clients

    MS Windows XP IGD MS Windows XP “3.2 IGD Control Agent” Control Agent for UPnP on page 25 Host PPP dial-in client for a SpeedTouch™ configured in pure bridging mode: MS Windows XP MS Windows XP “3.3 MS Windows XP Broadband connection BroadBand Connection”...
  • Page 30 To be able to use a broadband dial-in application on your computer for connecting to the Internet, the SpeedTouch™ needs to be configured for Bridged Ethernet or Routed PPPoE (with PPPoE relay) via the SpeedTouch™ Home Install Wizard on the Setup CD or the embedded Easy Setup.

  • Page 31: Speedtouch™ Web

    Internet Connectivity Dial-In Clients 3.1 SpeedTouch™ Web Pages Introduction As the SpeedTouch™ web pages are controllable from any Operating System with an installed web browser, the method to establish PPP sessions described below you can use on any computer system.
  • Page 32 Go to the SpeedTouch™ Home page. Click Disconnect at the appropriate broadband connection. As a result the SpeedTouch™’s embedded PPP dial-in client will close the Internet connection. The Internet Link status will change to Disconnected and your PC is off- line.

  • Page 33: Igd Control Agent

    IGD Discovery and Control Client (see “ Adding IGD Discovery and Control” on page 84). UPnP™ must be enabled on your SpeedTouch™. To enable UPnP, see “4.5.2 Game & Application Sharing” on page Starting an Internet Proceed as follows: session In the Windows task bar, click Start.
  • Page 34 Chapter 3 Internet Connectivity Dial-In Clients Internet connection As long as the SpeedTouch™’s embedded PPP dial-in client is connected, you are able to overview the connection status and some counters by double-clicking the Internet status Connection icon in your PC’s Network Connections window:...

  • Page 35: Ms Windows Xp Broadband Connection

    Chapter 3 Internet Connectivity Dial-In Clients 3.3 MS Windows XP BroadBand Connection Prerequisites To be able to use the MS Windows XP BroadBand Connection, your SpeedTouch™ must be configured for either: Bridging, or PPPoE Relay Configuring a Proceed as follows: broadband connection On the Start menu, click (Settings >) Control Panel.
  • Page 36 Chapter 3 Internet Connectivity Dial-In Clients Select whether the connection will be available to any user or only to yourself: Fill in the Internet account information. This information should be provided by your service provider: At the end of the configuration the following window appears: Click Finish to complete the configuration.
  • Page 37 Chapter 3 Internet Connectivity Dial-In Clients Starting a broadband Proceed as follows: Internet session On the Start menu, point Connect To and click the name of the connection you’ve created, for example YourISP. If you are using the Classic Start menu click Start > Settings > Network (and Dial-up) connections >...
  • Page 38 Chapter 3 Internet Connectivity Dial-In Clients Terminating a Proceed as follows: broadband Internet On the Start menu, point Connect To and click the name of the connection session you’ve created, for example YourISP. If you are using the Classic Start menu go to Start > Settings > Network (and Dial-up) connections >...

  • Page 39: Mac Os X Pppoe Dial-In Client

    Chapter 3 Internet Connectivity Dial-In Clients 3.4 Mac OS X PPPoE Dial-in Client Prerequisites To be able to use the MS Windows XP BroadBand Connection, your SpeedTouch™ must be configured for either: Bridging, or PPPoE Relay Configuring a Proceed as follows: broadband connection On the Apple menu, click System Preferences.
  • Page 40 Chapter 3 Internet Connectivity Dial-In Clients Starting a broadband Proceed as follows: Internet session Click the Internet Connect dockling. If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect. The following window appears: Make sure Built-in Ethernet is selected in the Configuration list.

  • Page 41: Speedtouch™ Web Interface

    4 SpeedTouch™ Web Interface Introduction The SpeedTouch™ comes with embedded HTML pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser form any PC connected to the SpeedTouch™.

  • Page 42: Navigation

    Chapter 4 SpeedTouch™ Web Interface 4.1 Navigation Navigation components The SpeedTouch™ web interface consists of following components: Menu Language Bar Navigation Bar Notification Area Tasks Navigation bar Notification area Language bar Menu Tasks E-DOC-CTC-20050429-0095 v1.0...

  • Page 43: Menu

    4.1.1 Menu Menu items The menu is located on the left side of the page and consists of the following menu items: SpeedTouch: Provides basic information on the SpeedTouch™. Broadband Connection: Allows you to view/configure your broadband connections. Toolbox: Allows you to assign games or applications to a device and secure your Internet connection.

  • Page 44: Language Bar

    4.1.2 Language Bar Language bar The language bar is located under the SpeedTouch™ logo and allows you to change the language of the SpeedTouch™ web interface. The language bar will only be shown if more than one language is available.

  • Page 45: Navigation Bar

    The navigation bar is located on the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user. View the current position on the SpeedTouch™ web interface. Get context related Help information. Display level Depending on the page you are viewing following buttons will be available: Overview to view a summary of the current status or configuration.

  • Page 46: Notification Area

    Chapter 4 SpeedTouch™ Web Interface 4.1.4 Notification Area Notification area The notification area is located under the Navigation Bar and is used to display: Error messages indicated by a red traffic light. Warnings indicated by an orange traffic light. Information indicated by a green traffic light.

  • Page 47: Tasks

    SpeedTouch™ Web Interface 4.1.5 Tasks Tasks To allow a swift configuration of your SpeedTouch™, some pages may offer you a number of related tasks. These tasks will guide you to the page where you can perform the selected task. E-DOC-CTC-20050429-0095 v1.0...

  • Page 48: Home

    Chapter 4 SpeedTouch™ Web Interface 4.2 Home SpeedTouch™ home The SpeedTouch™ home page gives you a short overview of all the configurable page aspects of the SpeedTouch™: SpeedTouch Broadband Connection Toolbox Home Network E-DOC-CTC-20050429-0095 v1.0...

  • Page 49: Speedtouch

    Chapter 4 SpeedTouch™ Web Interface 4.3 SpeedTouch The SpeedTouch menu The SpeedTouch menu consists of following items: Information Configuration Event Logs Update The SpeedTouch page The SpeedTouch page gives you some basic information on the SpeedTouch™: Product Information Configuration E-DOC-CTC-20050429-0095 v1.0...

  • Page 50: Information

    Chapter 4 SpeedTouch™ Web Interface 4.3.1 Information Information The Information page summarizes important information on your SpeedTouch™. You may need this information when you contact your helpdesk. E-DOC-CTC-20050429-0095 v1.0...

  • Page 51: Speedtouch™ Easy Setup

    4.3.2 SpeedTouch™ Easy Setup Easy Setup Wizard This wizard helps you configure your SpeedTouch™ Internet connection. To configure the SpeedTouch™ using the SpeedTouch™ Easy Setup wizard: On the left menu, click SpeedTouch. In the Pick a task... list, click Set up.

  • Page 52: Restart

    Chapter 4 SpeedTouch™ Web Interface 4.3.3 Restart Accessing the Restart Proceed as follows: page On the left menu, click SpeedTouch. In the Pick a task... list, click Restart. Restarting your Proceed as follows: SpeedTouch™ Click Yes, restart my SpeedTouch. The SpeedTouch™ restarts.

  • Page 53: Configuration

    “4.3.2 SpeedTouch™ Easy Setup” on page Configure the time settings of your SpeedTouch™: Select Auto-configuration if you want the SpeedTouch™ to use a time server to synchronise its clock to a dedicated time server. Clear Auto-configuration to manually configure the SpeedTouch™ time settings.

  • Page 54: Backup & Restore

    Click Browse. Select the configuration file you want to restore and click Open. Click Restore Configuration Now..The SpeedTouch™ loads your configuration and restarts. At the end of the procedure, the SpeedTouch™ returns to the Home page. E-DOC-CTC-20050429-0095 v1.0...

  • Page 55: Reset To Factory Defaults

    Chapter 4 SpeedTouch™ Web Interface 4.3.6 Reset to Factory Defaults Introduction This page allows you to reset the SpeedTouch™ to return to the initial configuration of your SpeedTouch™. All your changes will be deleted. Accessing the Reset to Proceed as follows: Factory Defaults page On the left menu, click SpeedTouch.

  • Page 56: Event Logs

    SpeedTouch™ Web Interface 4.3.7 Event Logs Event Logging The Event Logs page summarizes the latest events recorded on your SpeedTouch™. Recorded Events table The Recorded Events table gives you an overview of the latest event logs that have been recorded since power on. The first column of the table indicates the importance...

  • Page 57: Update

    Use this option if you want to have yourSpeedTouch™ check on the internet for new firmware and update if it found one. Update from a PC. Use this option if you want to install on your SpeedTouch™ that is located on the PC. E-DOC-CTC-20050429-0095 v1.0...

  • Page 58: Broadband Connection

    The Broadband Connection page gives you a short status overview of the Connection page connections configured on the SpeedTouch™. Click View more to see more information on the selected broadband connection. If you configured a dial-up connection, you are able to establish/terminate the connection by clicking Connect/Disconnect.

  • Page 59: Connectivity Check

    In the Internet Service to Check list, click the Internet service that you want to check. Click Check Connectivity. The SpeedTouch™ lists the test results in the Test Results list. Analysing the test If the test is successful, you will get a list of green check marks. Otherwise a red results cross will indicate which tests have failed.

  • Page 60: Dsl Connection

    Chapter 4 SpeedTouch™ Web Interface 4.4.2 DSL Connection Overview Click Overview to view brief information on your DSL connection. Details Click Details to view a more detailed information on your DSL connection. E-DOC-CTC-20050429-0095 v1.0...

  • Page 61: Internet Services

    Chapter 4 SpeedTouch™ Web Interface 4.4.3 Internet Services Internet Services The Internet Services page displays information on your Internet Connection(s). information If you configured a dial-up connection you are able to establish/terminate the connection by clicking Connect/Disconnect. To view more detailed information on a specific connection, click the View more...

  • Page 62: Internet Service Settings

    Chapter 4 SpeedTouch™ Web Interface 4.4.4 Internet Service Settings Accessing the Internet Proceed as follows: Service Settings page On the Broadband Connection menu click Internet Services. Click the View more link of the internet service you want to view. Overview The Overview page gives you basic information on the selected Internet Service.

  • Page 63: Toolbox

    Allows you to share services and games that you run in your private network towards the internet. Firewall: Allows you to configure the security level of the SpeedTouch™ firewall. Dynamic DNS: Allows you to assign a DNS host name to your broadband connection(s).

  • Page 64: Remote Assistance

    Chapter 4 SpeedTouch™ Web Interface 4.5.1 Remote Assistance Enabling Remote This page allows you to make your SpeedTouch™ accessible for remote support. Assistance You must be connected to the Internet to be able to enable remote assistance. To use remote assistance: If needed, type a password in the Password box.

  • Page 65: Game & Application Sharing

    SpeedTouch™ Web Interface 4.5.2 Game & Application Sharing Overview The Overview page summarizes the games and applications on a particular host on your network, for which the SpeedTouch™ accepts connections coming from the Internet. Configure The Configuration page allows you to: Select Use UPnP to enable UPnP on the SpeedTouch™.

  • Page 66: Defined Games & Applications

    This page gives you an overview of the games and applications defined on your Applications page SpeedTouch™. Each game or application can be assigned to a device on your local network. View the translation rules of a game or application, click the name of the rule.

  • Page 67: Game Or Application Definition

    In the Protocol list, click the protocol the game or application uses. In the Port Range box, type the port range the game or application uses. In the Translate To... box, type the port range to which the SpeedTouch™ has to translate the ports specified under Port Range.

  • Page 68: New Game Or Application

    Manual Entry of Port Maps if you want to manually configure the port mapping for this game or application. The SpeedTouch™ creates the game or application and takes you to the Game or Application Definition page to configure the port mappings for this game or application.

  • Page 69: Firewall

    The Overview page summarizes the overall security policy configured on your SpeedTouch™. Configure The Configure page allows you to select the security level of the SpeedTouch™. Select one of following security levels: Block All: to protect your network from all attempts of incoming (from untrusted site) connection requests and to perform checks on outgoing (from trusted site) connections.

  • Page 70: Dynamic Dns

    Chapter 4 SpeedTouch™ Web Interface 4.5.7 Dynamic DNS What is Dynamic DNS The Dynamic DNS service allows you to assign a dynamic DNS host name (e.g. john.dyndns.org) to a broadband connection even if it is using a dynamic IP address.

  • Page 71: User Management

    Chapter 4 SpeedTouch™ Web Interface 4.5.8 User Management Overview The Overview page gives you an overview of the currently configured users and their privileges. Clicking the name of a user allows you to edit his user account. Configure The Configure page allows you to: Click Add to create a new user account.

  • Page 72: Edit User

    Chapter 4 SpeedTouch™ Web Interface 4.5.9 Edit User Accessing the User Edit Proceed as follows: page On the Toolbox menu, click User Management. Under Local User Data, click on the name of the user you want to edit. Editing a user account...

  • Page 73: Change Default User

    This page allows you to change the default user. If users browse to the user SpeedTouch™ web pages, they will be automatically logged in under this account. To allow users to automatically log on under this account, this default user account must be configured with a blank password.

  • Page 74: Add User

    Chapter 4 SpeedTouch™ Web Interface 4.5.11 Add User Adding users This page allows you to add a new user. Under User definition you can configure: The name of the new user. The password of the new user will be equal to the user name; for example if the user name is John Doe, the password will be John Doe.

  • Page 75: Home Network

    Allows you to view/configure the interfaces that are available on the SpeedTouch™. The Home Network The Home Network gives you an overview of your SpeedTouch™ network. page Viewing client If you click a on client you will be able to: information View the client’s network settings.

  • Page 76: Devices

    4.6.1 Devices Overview The Overview page gives you an overview of the devices that are currently connected to the SpeedTouch™ network. Click on a device name to get more information on a specific device. Configure The Configure page gives you an overview of the devices that are currently connected to the SpeedTouch™...

  • Page 77: Device Settings

    Chapter 4 SpeedTouch™ Web Interface 4.6.2 Device Settings Accessing the device Proceed as follows: settings page On the Network menu, click Devices. In the Detected Device(s), click the name of the device you want to view. Overview The Overview page displays following information:...

  • Page 78: Assign Public Ip

    In the Device list, select the device you want to assign the public address to. Click Apply. The SpeedTouch™ prompts you that you will have to make some adjustments as a result of the new configuration, click OK. Release and renew the IP address of the device.

  • Page 79: Interfaces

    4.6.4 Interfaces Interfaces overview This page gives you an overview of the interfaces used on your SpeedTouch™. If you want to know more on the network settings of a specific interface, click the name of the interface you want to view.

  • Page 80: Interface Settings

    Change the IP address settings of the SpeedTouch™. Change the DHCP IP address pool settings. Before changing the DHCP pools, make sure that at least one IP address of the SpeedTouch™ uses the same subnet as the IP addresses in the DHCP pools. Assigning a new IP...

  • Page 81: Dhcp Pool

    Chapter 4 SpeedTouch™ Web Interface 4.6.6 DHCP Pool DHCP Pool This page allows you to create/change a DHCP pool. Accessing the DHCP Proceed as follows: Pool page On the Home Network menu, click Interfaces. Click on the name of the interface of which you want to change the DHCP pool settings.
  • Page 82 SpeedTouch™ Web Interface The DHCP Pool page Following settings are available for configuration: Interface: The SpeedTouch™ interface for which the DHCP pool applies. Start Address: The start IP address of the DHCP server’s address pool. End Address: The end IP address of the DHCP server’s address pool.

  • Page 83: Software Upgrade

    Packages that may have become corrupted, or been altered in any way, packages and security will not be accepted by the SpeedTouch™. This way the SpeedTouch™ or its service can never be corrupted or lost. System software Depending on the Operating System your computer is running, you can upgrade your SpeedTouch™...

  • Page 84: Upgrade Wizard On Setup Cd

    Optionally, in the Choose Language window, select the language of your choice and click OK. The SpeedTouch™ safety instructions will be displayed in your default web browser. Close the window. Select I have read and I fully understand the Safety Instructions and Regularity Information and click Continue.
  • Page 85 If more than one device is found, a list of available devices will be provided. If this is the case, select your SpeedTouch™ device and click Next. If the wizard does not find any SpeedTouch™ on the network an error window appears, refer to “6.1.2 Upgrade Troubleshooting”...
  • Page 86 Chapter 5 Software Upgrade The following window shows the system software version currently active on the SpeedTouch™ as well as one or more system software versions available on the CD: For more information on a found software version, click Firmware Details.

  • Page 87: Troubleshooting

    Troubleshooting 6 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™. If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

  • Page 88: General Speedtouch™ Troubleshooting

    You are using the correct power supply for your SpeedTouch™ device, that is - depending on the variant you purchased 9 V DC or 15V AC. The power on the SpeedTouch™ is turned on via the push button on the front panel.

  • Page 89: Ethernet Troubleshooting

    Chapter 6 Troubleshooting 6.1.1 Ethernet Troubleshooting LAN LED does not light Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20050429-0095 v1.0...

  • Page 90: Upgrade Troubleshooting

    SpeedTouch™. No personal firewall software is running on your PC. To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard. E-DOC-CTC-20050429-0095 v1.0...

  • Page 91: Upnp™ On Windows Xp Systems

    Your computer doesn’t support UPnP™ if you run an operating system other than MS Windows XP and MS Windows Millennium. Make sure that UPnP™ is not disabled in the SpeedTouch™ web page; see “4.5.2 Game & Application Sharing” on page Adding UPnP™...
  • Page 92 Adding IGD Discovery Your MS Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the SpeedTouch™ on your local network. Therefore it is and Control recommended to add the IGD Discovery and Control client to your system.

  • Page 93: Reset To Factory Defaults

    Hardware reset Proceed as follows: Make sure the SpeedTouch™ is powered on. Power off the SpeedTouch™ by pressing the power button until all LEDs turn off. Press the power button once again (shortly). As soon as the Power/System LED is flashing green, press the power button once more (shortly).
  • Page 94 Chapter 6 Troubleshooting E-DOC-CTC-20050429-0095 v1.0...
  • Page 96 Need more help? Additional help is available online at www.speedtouch.com...

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