S Ervice - Dacor PGM365-1 Use & Care Manual

b
efore
t
roUbleshootInG
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential
problems, possible causes and remedies shown in the table below.
Problem
. Nothing works.
. Burner lights but continues to click.
3. Sparking, but no ignition.
4. No spark.
5. Burner Flame goes out at low setting.
6. Igniters spark continuously after flame
ignition.
7. Burners ignite, but flame is extremely
large, distorted or yellow
P M
roDUCt aIntenanCe
No maintenance, other than the CARE AND CLEANING
INSTRUCTIONS identified in this Use & Care Manual, should
be attempted by the owner/operator. All other maintenance and
service must be performed by a qualified appliance technician.
I y n s
f oU eeD
First, review the recommended checks listed in the preceding
Troubleshooting Guide. Then, be certain that the appliance has
been installed properly and is being operated correctly. Familiarize
yourself with the warranty terms and conditions listed in the
PRODUCT WARRANTY section.
If the above checks have been completed and the problem has
not yet been remedied, call your local authorized DACOR service
y C
oU all for
Possible Cause
Cooktop is not connected to electrical
power.
Burner components are not properly
seated.
Gas shut-off valve is in "off" position.
Inner burner area and burner cap are
coated with cooking residue or wet.
Cooktop not connected to power supply.
Power supply is not grounded.
Low gas pressure.
Power supply polarity is reversed.
Igniters are wet, dirty or damaged.
Burner assemblies not properly seated.
Burner Ring ports are clogged.
Burner ports or burner caps are not
positioned properly.
Cooktop is being operated on the wrong
type of gas.
Regulator is either not installed, is faulty, or
is set for the wrong type of gas.
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s
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Troubleshooting Guide
representative. Your dealer can normally provide the name and
telephone number of the nearest service company.
DACOR works diligently to ensure your satisfaction when service
is necessary. However, if you are not completely satisfied with the
service provided, contact the company that performed the service
and express why you are not pleased. Normally, they will be willing
and able to resolve the problem.
If the service agency is not able to respond effectively, call or
write the DACOR Customer Service Department. The phone
number and address of this department are listed on the inside
front cover of this manual. Please include your telephone number
if you choose to write. We will then do our utmost to assure your
happiness and satisfaction.
8
Remedy
Have cooktop connected to the electrical
power supply by a qualified electrician
following the specifications outlined in the
installation instructions.
Confirm that the burner components are
properly seated.
Turn shut-off valve to "on" position.
Confirm that inner burner and burner cap
are clean and dry.
Check incoming power.
Have power supply properly grounded.
Have incoming gas pressure tested.
Contact gas company.
Have polarity corrected.
Clean and dry igniters.
Twist each burner component back and
forth to check for proper seating.
Clean burner ring ports with straightened
paper clip, needle or wire.
Remove and carefully re-install burner
rings and caps.
Ensure the cooktop is correct for the gas
supply - (Natural Gas or LP, the PGM is
not a convertible cooktop).
Check installation, replace regulator or
set regulator for the proper gas type.