Solving Installation Problems - Konica Minolta PagePro 9100 Installation Manual

Solving Installation Problems

Symptom
No lights or
messages
appear on
the control
panel.
The Online
indicator is on
and the
message in
the display is
"IDLE," but no
startup page
prints.
The printer
is not
receiving data
from the
computer.
(The Data
indicator
doesn't blink
after a file is
sent.)
An error
message is
displayed.
You can't print
a status page.
Troubleshooting
Cause
There is no power
supply to the AC outlet.
The power cord is not
plugged securely into
both the power outlet
and the printer.
The printer is not
turned on.
The line voltage from
the power outlet doesn't
match the printer's
power requirements.
You did not wait long
enough.
The printer is not on
line.
The emulation has
been changed from
ESP to an emulation
that doesn't match the
file you are sending.
The port setting is
incorrect.
A consumable or tray is
not correctly installed.
Media is jammed.
A problem occurred
inside the printer.
The tray does not have
media.
The media tray's cover
isn't closed securely.
The media is jammed.
Solution
Make sure there is power supplied to
the AC outlet.
Turn the printer off, plug in the power
cord securely, and then turn the
printer back on.
Turn on the printer.
Make sure the line voltage matches
the printer's power requirements.
Refer to appendix A in the User's
Guide.
The printer takes approximately 70
seconds to warm up. Be sure you wait
long enough for a startup page before
suspecting a problem.
Put the printer on line and verify that
the message window displays IDLE.
Print a status page. For information
about the ESP mode, refer to the
CrownBooks.
For Ethernet, parallel, or USB
connections, set the port to Enabled.
Handle the message according to the
message display.
Check that the media trays are loaded
with media, in place, and secure.
Make sure the media tray cover is
closed gently and securely. Avoid
jarring the printer.
Check for a media jam.
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