Clearing Fuser Jams on the PagePro 9100
When a jam occurs, the message window on the control panel displays information to
indicate in what area of the media path the jam may have occurred. Frequent jams in any
area indicate that area should be checked, repaired, or cleaned. Frequent jams may also
happen if you're using the wrong weight print media.
When removing jams, be careful of the following:
- To avoid damage, always remove jammed media gently, without tearing it. Any pieces
of media left in the printer, whether large or small, can obstruct the media path and cause
further jams.
- To avoid damage to rollers, always remove jammed media gently.
- Do not reload media that has jammed.
The image is not fixed on the media before the fusing process. If you touch
the printed surface, the toner may stick to your hands, so be careful not to touch the print
face when removing the jammed media. Make sure not to spill any toner inside the
printer. Unfused toner can dirty your hands, clothes, or anything else it gets on. If you
accidentally get toner on your clothes, lightly dust them off as much as possible. If some
toner remains on your clothes, use cool, not hot, water to rinse the toner off, provided
your clothing is washable. If toner gets on your skin, wash it off with water or a neutral
detergent.
If you get toner in your eyes, wash it out immediately with cool water and
consult a doctor.
Removing the Fuser Jam
1 . If you have the optional 4-bin mailbox installed, slide the 4-bin mailbox unit back
from the printer.
2. Slide the top cover release lever to the right (1), and open the top cover (2). Images
below show units with the 4-bin mailbox and then without.