Yealink SIP-T20P User Manual
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Yealink SIP-T20P User Manual

Enterprise ip phone
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  • Page 2: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started.................- 1 - Packing List ..........................- 1 - Assembling the Phone........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad...................... - 5 - Overview ..................- 6 - Keypad Instruction........................
  • Page 4 Call Forward ........................- 20 - During an Active Call ......................- 20 - Mute ..........................- 20 - Call Hold .......................... - 21 - Call Waiting ........................- 21 - Call Transfer........................- 21 - 3-way Conference ......................- 22 - Voicemail .........................

  • Page 5: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter - 1 -...

  • Page 6: Assembling The Phone

    Enterprise IP Phone Getting Started Handset & Handset Core Ethernet Cable Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：...
  • Page 7 Enterprise IP Phone Getting Started 1) Attach the Stand, as showed below: 2) Connect Handset and Headset, as showed below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections.

  • Page 8: Configuration And Registration

    Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.

  • Page 9: Configuring Via Keypad

    Enterprise IP Phone Getting Started Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to enter the network settings manually via Static IP Address. Please contact your internet administrator for more details. PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet via PPPoE mode.

  • Page 10: Overview

    Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered.

  • Page 11: Led Instruction

    Enterprise IP Phone Overview Navigation Keys Use the navigation keys to navigate in the display menus and confirm/cancel actions. Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: ： Adjust the volume of the handset, headset, speaker and ring tone; ：...

  • Page 12: Icon Instruction

    Enterprise IP Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Missed calls Call in Call out Input Method: all letters and numbers Input Method: numbers Input Method: letters in lower case...
  • Page 13 Enterprise IP Phone Overview Phone Options Phone UI Web UI Status --IP Address √ --MAC Address √ √ --Firmware √ --Network √ --Phone --Accounts Call Features --Forward √ --Call Waiting √ --Auto Answer √ √ --“#” Key As Send √ --Hot Line √...

  • Page 14: Customizing Your Phone

    Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: IP address; MAC address; Firmware version; Network status: Mac, WAN Type, WAN IP, WAN Mask, LAN Type, LAN IP, LAN Mask, Gateway Pri DNS and Sec DNS;...

  • Page 15: Time And Date

    Enterprise IP Phone Customizing Your Phone To change the language via Phone interface： 1) Press MENU->Settings->Basic ->Language. 2) Scroll through the list of available languages. 3) Press OK button when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press MENU key to return to the previous screen.

  • Page 16: Keypad Lock

    Enterprise IP Phone Customizing Your Phone Keypad Lock You can lock the keypad of your phone when you are temporarily not using it. This function helps you to protect your phone from unauthorized use. You can lock the following specific keys: MENU Keys: The MENU softkeys can not be used until unlocked.

  • Page 17: Ring Tones

    Enterprise IP Phone Customizing Your Phone 3) Press OK button to save the contrast change or MENU key to cancel. To adjust the volume when you are in an active call: When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment Bar to a comfortable level.

  • Page 18: Codec Selection

    Enterprise IP Phone Customizing Your Phone Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down menu, choose confirm button to update the change. You can also delete the specific one by choose Delete button. To upload the new Ring Tone via Web interface: 1) Choose Browse button to choose the specific ring tone file.

  • Page 19: Contact Management

    Enterprise IP Phone Customizing Your Phone 2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs list, and press the to move to the other list. 3) Click Confirm button to save the change. Note: Codec Selection can only be set via Web interface. Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's directory.

  • Page 20: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts. 2) Browse the specific contact list file in .doc format, and then choose Import button. The imported contact lists will be showed in the Address Book. 3) Choose the Export button to export the contact list.

  • Page 21: Dial Now

    Enterprise IP Phone Customizing Your Phone To set a Dial Plan via the Web interface: 1) Choose Phone->Dial Plan->Replace Rule. 2) Enter the desired Prefix and Replace. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. Note: Please contact with your system administrator for the country/area code if you want to set the dial plan.

  • Page 22: Block Out

    Enterprise IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. Note: x represents any numbers; . represents any letters. Block Out The specific phone numbers can be forbidden to be call out from your IP phone.

  • Page 23: Using The Basic Call Functions

    Enterprise IP Phone Using the Basic Phone Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be showed in the idle screen. 2) Press the Speaker button, icon will be showed in the idle screen.

  • Page 24: Denying An Incoming Call

    Enterprise IP Phone Using the Basic Phone Functions During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press MENU key to deny the incoming call directly. Call Forward This feature allows you to forward an incoming call to another phone number e.g.

  • Page 25: Call Hold

    Enterprise IP Phone Using the Basic Phone Functions To mute/resume the conversation: Press button during the conversation, the icon will be shown on the LCD. Press again to get the microphone return to normal conversation. Call Hold This call function allows you to place an active call on hold. In this case your IP PBX might play a melody or message to the other party while waiting.

  • Page 26: 3-Way Conference

    Enterprise IP Phone Using the Basic Phone Functions To Blind Transfer via Phone interface: 1) Press TRAN Button during the active conversation, the call will be on hold, there will be a dial tone. Dial the other telephone number. Hang up to complete the transfer. 3) You will be disconnected from the call.
  • Page 27 Enterprise IP Phone Using the Basic Phone Functions The MESSAGE button will be lighted. To configure the Voicemail code via Phone interface: 1) Press MESSAGE button to Voice Mail. 2) Use the navigation keys to highlight the Line you want to set, enter the code which the phone uses to connect to your system.

  • Page 28: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic account setting information. The following table lists the instruction of the field about the advanced Account Setting.

  • Page 29: Network Setting

    Enterprise IP Phone Using the Advanced Phone Functions Network Setting Please refer to the previous part “Configuration and Registration” for the basic network WAN setting information. The following table lists the instruction of the field about the Network LAN Setting. Field Name Description As an Bridge...

  • Page 30: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other phone settings.

  • Page 31: Reset To Factory

    Enterprise IP Phone Using the Advanced Phone Functions Note: You can only reboot from Web interface. Please do not power off during reboot, or it will cause the flash memory error. Reset to Factory You should reset the phone only in this case: the phone configuration was changed and the phone is not functioning anymore.

  • Page 32: Firmware Update

    Enterprise IP Phone Using the Advanced Phone Functions Firmware Update The phone is delivered with pre-installed firmware which allows operating your phone flawlessly. If you require updating the phone’s firmware please contact your system administrator. You can only update the firmware via Web interface. To update the firmware manually via Web interface: 1) Choose Upgrade->Basic->Browse, select the firmware file in your local computer.

  • Page 33: Tone Settings

    Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones.

  • Page 34: Trouble Shooting

    Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server? 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server.
  • Page 35 Enterprise IP Phone Trouble Shooting You can turn off the function of call waiting, and then our phone will refuse all the incoming calls when you are in a conversation. How to send SMS? You could edit the SMS in the MENU-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function.

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