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Ricoh PE-P4 Field Service Manual

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Model PE-P4/MF4
Machine Code:
(M199/M200/M203/M204)
Field Service Manual
14th February, 2014

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Summary of Contents for Ricoh PE-P4

  • Page 1 Model PE-P4/MF4 Machine Code: (M199/M200/M203/M204) Field Service Manual 14th February, 2014...

  • Page 3: Safety Notices

    Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Laser Safety

    • The Controller board on the MF model contains a lithium battery. The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the same or an equivalent type recommended by the manufacturer. Discard batteries in accordance with the manufacturer's instructions and local regulations.

  • Page 5: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed [A] Short Edge Feed (SEF) [B] Long Edge Feed (LEF) Trademarks ®...

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Important Safety Notices..........................1 Prevention of Physical Injury......................... 1 Health Safety Conditions........................1 Observance of Electrical Safety Standards..................1 Safety and Ecological Notes for Disposal...................1 Laser Safety..............................2 Symbols, Abbreviations and Trademarks......................3 Trademarks..............................3 1. Product Information General Specifications............................
  • Page 7 Installation Procedure..........................24 3. Preventive Maintenance Preventive Maintenance..........................25 4. Replacement and Adjustment Before You Start............................... 27 General Precautions............................ 27 AIO...............................27 Laser Unit............................. 28 Transfer Roller............................28 Fusing..............................28 Paper Feed............................28 Scanner Unit (for M203/M204)......................28 Releasing Plastic Latches..........................29 After Servicing the Machine........................29 Lithium Batteries (MF Models)........................
  • Page 8 ADF Motor..............................47 ADF Top Cover............................48 Document Sensor............................49 ADF Feed Sensor............................52 Laser Unit................................53 Caution Decal Locations..........................53 Laser Optics Housing Unit...........................53 After replacing the laser optics housing unit..................57 Printing out the test chart to make sure MUSIC was performed correctly........58 Checking that MUSIC was Performed Correctly................60 If MUSIC has not been performed successfully................60 AIO Cartridge (All In One Cartridge)......................
  • Page 9 Fusing Unit..............................83 Fusing Lamp..............................85 When Reinstalling the Fusing Lamp....................88 When Reassembling the Fusing Unit....................89 Transport/Fusing Motor..........................90 Paper Feed................................92 Paper Feed Clutch............................92 Paper Feed Roller............................92 Separation Pad............................93 Paper End Sensor............................94 Paper Exit................................96 Paper Exit Roller............................96 Paper Exit Sensor............................
  • Page 10 High Voltage Power Supply Board......................121 Temperature/Humidity Sensor.........................122 Duplex Motor............................122 Speaker (only for MF Models).........................125 EEPROM..............................126 Checking that MUSIC was Performed Correctly................128 5. System Maintenance Reference Service Menu..............................129 Overview..............................129 Menu Mode............................129 Special Mode........................... 129 Maintenance Mode Menu (MF Models)....................130 Menu List ............................130 Service Mode (Printer Models)........................
  • Page 11 To Print the Configuration Page (MF Models)................152 Updating the Controller Firmware......................152 Procedure............................153 Updating the Engine Firmware.........................155 Boot Loader Firmware..........................158 6. Troubleshooting Service Call Conditions..........................159 Summary..............................159 Engine SC..............................159 SC 1xx (Other Error)........................159 SC 2xx (Laser Optics Error)......................160 SC 3xx (Charge Error)........................
  • Page 12 Timer Settings (Printer Models)......................186 Timer Settings (MF Models)......................186 Return to Stand-by Mode.........................186 Recommendation..........................186 Paper Save..............................188 Effectiveness of Duplex/Combine Function.................... 188 1. Duplex............................188 2. Combine mode..........................188 3. Duplex + Combine........................188...

  • Page 13: Product Information

    1. Product Information General Specifications See Appendices: • Appendices: General Specifications • Appendices: Controller Specifications...

  • Page 14: Supported Paper Sizes

    1. Product Information Supported Paper Sizes See Appendices: • Appendices: Supported Paper Sizes...

  • Page 15: Machine Overview

    Machine Overview Machine Overview Component Layout Engine (M199/M200) 1. Laser Optics Housing Unit 9. Registration Roller 2. Print Cartridge (AIO) 10. By-pass 3. Development Roller (AIO) 11. Paper Feed Roller 4. Paper Exit 12. ITB (Image Transfer Belt) Unit 5. Fusing Unit 13.

  • Page 16: Engine (M203/M204)

    1. Product Information Engine (M203/M204) 1. Laser Optics Housing Unit 9. Registration Roller 2. Print Cartridge (AIO) 10. By-pass 3. Development Roller (AIO) 11. Paper Feed Roller 4. Paper Exit 12. ITB (Image Transfer Belt) Unit 5. Fusing Unit 13. OPC (AIO) 6.

  • Page 17: Adf (Only For M203/M204)

    Machine Overview ADF (only for M203/M204) 1. Document Sensor 5. Feed Sensor 2. Pick Roller 6. DF Exposure Glass 3. Separation Roller 7. Output Roller 4. Feed Roller 8. Media Stopper Scanner (only for M203/M204) 1. CIS Carriage Unit 4. Carriage Drive Shaft 2.

  • Page 18: Paper Path

    1. Product Information Paper Path 1. Paper path from tray 1 2. Duplex path 3. By-pass tray 4. Paper path from tray 2 (optional) ADF (only for M203/M204)

  • Page 19: Drive Layout

    Machine Overview 1. Document sensor 5. Feed sensor 2. Pick roller 6. DF exposure glass 3. Separation roller 7. Output roller 4. Feed roller Drive Layout 1. Color AIO Motor 5. Registration Clutch 2. Black AIO Motor 6. Paper Feed Clutch 3.
  • Page 20 1. Product Information • Duplex Motor : This drives the paper exit roller and the duplex roller. • Transport/Fusing Motor: This drives the fusing unit, paper feed roller, registration roller and paper exit roller via the paper feed clutch, registration clutch and gears. •...

  • Page 21: Machine Configuration

    Machine Configuration Machine Configuration Printer Model (M199/M200) Duplex Unit Optional Memory Optional Tray (G849) PCL/ PS Auto 500 x 1 MF Model (M203/M204) Duplex Unit Optional Memory Optional Tray (G849) PCL/ PS Auto 500 x 1...

  • Page 22: Guidance For Those Who Are Familiar With Predecessor Products

    1. Product Information Guidance for Those Who are Familiar with Predecessor Products The M199/M200 series models are similar to the M095/M096 series, and the M203/M204 series models are similar to the M099/M100 series. If you have experience with those products, the following information will be of help when you read this manual.

  • Page 23: Installation

    2. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight) 4. Ventilation: 30 m /hr/person 5. Do not put the machine in areas that get sudden temperature changes. This includes: •...

  • Page 24: Machine Level

    2. Installation Machine level Front to back: Within 3 mm (0.12") of level Right to left: Within 3 mm (0.12") of level Machine Space Requirements Put the machine near the power source with these clearances: Printer Models (M199/M200) Left side: Over 20 cm (7.9") Rear: Over 10 cm (4") Right side: Over 10 cm (4") Front: Over 70 cm (27.6")

  • Page 25: Mf Models (M203/M204)

    Installation Requirements MF Models (M203/M204) Left side: Over 20 cm (7.9") Rear: Over 20 cm (7.9") Right side: Over 10 cm (4") Front: Over 70 cm (27.6") Top: Over 24 cm (9.5") Power Requirements • Make sure that the plug is tightly in the outlet. •...

  • Page 26: Installation Procedure

    2. Installation Do not set anything on the power cord. Installation Procedure Refer to the Quick Installation Guide for details about installing the machine.

  • Page 27: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance See "Appendices" for the "User Replaceable Items".
  • Page 28 3. Preventive Maintenance...

  • Page 29: Replacement And Adjustment

    4. Replacement and Adjustment Before You Start General Precautions • If there are printer jobs in the machine, print out all jobs in the printer buffer. • Turn off the main power switch and unplug the machine before you do the procedures in this section.

  • Page 30: Laser Unit

    4. Replacement and Adjustment 6. Dispose of used AIO components in accordance with local regulations. Laser Unit 1. Do not loosen or adjust the screws securing the LD drive board on the LD unit. Doing so will throw the LD unit out of adjustment. 2.

  • Page 31: Releasing Plastic Latches

    Before You Start 2. Do not disassemble the scanner unit. Releasing Plastic Latches Many of the parts are held in place with plastic latches. The latches break easily, so release them carefully. To release a latch, press the hook end of the latch away from the part to which it is latched. After Servicing the Machine 1.

  • Page 32: Lithium Batteries (Mf Models)

    4. Replacement and Adjustment Lithium Batteries (MF Models) • Incorrect replacement of lithium battery(s) on the controller or on the fax unit poses risk of explosion. Replace only with the same type or with an equivalent type recommended by the manufacturer.

  • Page 33: Special Tools

    Special Tools Special Tools • PC: Windows XP/Vista/7/8 or Windows Server 2003/2003 R2/2008/2008 R2/2012. • USB cable or Crossover cable...

  • Page 34: Exterior Covers

    4. Replacement and Adjustment Exterior Covers • Turn off the main power switch and unplug the printer before you do the procedures in this section. Rear Cover Rear Cover (Printer Models) Rear tray cover [A] Interface cover [B] (hook × 1)

  • Page 35: Rear Cover (Mf Models)

    Exterior Covers Rear cover [C] ( × 3) • The screw in the Interface cover: M3 x 8, others: M4 x 10 Rear Cover (MF Models) Rear tray cover [A]...

  • Page 36: Right Cover

    4. Replacement and Adjustment Rear cover [B] ( × 2) Right Cover Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover [A] ( × 4) • Top front screw: M3 x 8, others: M4 x 10...

  • Page 37: Left Cover

    Exterior Covers Left Cover Open the top cover. Printer Models MF Models...

  • Page 38: Front Cover Unit

    4. Replacement and Adjustment Open the front cover. Left cover [A] ( × 3, hook at the arrow mark below) • Top front screw: M3 x 8, others: M4 x 10 • Remove the rear cover and the operation panel in advance when you meet difficulties in removing the left cover.
  • Page 39 Exterior Covers Cover link gear unit [A] ( × 2) Release the belt [B] Front cover unit [C] ( × 4)

  • Page 40: Scanner Unit (Only For Mf Models)

    4. Replacement and Adjustment Scanner Unit (only for MF Models) Scanner Unit Rear cover (page 32 "Rear Cover") Controller box cover (page 99 "Controller Board") Remove the left stand cover [A] and right stand cover [B]. (hook × 1 each) Disconnect the two flat cables [C] with the ferrite core [D] ( ×2, 2 hooks).
  • Page 41 Scanner Unit (only for MF Models) Open the top cover and remove the stepped screw [E]. • Stepped screw is a plastic screw with an anchor. • Pull it out grasping the anchor with pliers, etc after loosening it halfway. Close the top cover.
  • Page 42 4. Replacement and Adjustment Slide the scanner unit [F] in the direction of the blue arrow and pull it out while pushing the lock button [G]. Open the ADF while pressing the ADF release bar [H] on the rear of the scanner unit.
  • Page 43 Scanner Unit (only for MF Models) Remove the ADF unit [I] from the scanner unit in the direction of the blue arrow. (hooks)

  • Page 44: Adf (Only For Mf Models)

    4. Replacement and Adjustment ADF (only for MF Models) ADF Unit Left stand cover [A]. (hook × 1) Disconnect the 2 harnesses from the left stand. ( × 2) Open the ADF unit [B] and remove it in the direction of the blue arrow. (hooks)

  • Page 45: Original Tray

    ADF (only for MF Models) Original Tray Open the extension tray [A] and then open the ADF top cover [B]. Original tray [C] (2 tabs) ADF Pick-Up Roller Open the ADF top cover [A].

  • Page 46: Adf Feed Roller

    4. Replacement and Adjustment ADF feed unit [B] (tab) ADF pick-up roller [C] • Be careful not to lose the spring. ADF Feed Roller ADF feed unit (page 43 "ADF Pick-Up Roller")

  • Page 47: Adf Separation Pad

    ADF (only for MF Models) ADF feed roller [A] ADF Separation Pad Open the ADF top cover. ADF separation pad [A] (2 hooks, spring × 1) ADF Front Cover ADF unit (page 42 "ADF Unit") Original tray (page 43 "Original Tray") Turn the ADF unit over.

  • Page 48: Adf Rear Cover

    4. Replacement and Adjustment ADF front cover [A] ( × 2, 2hooks) ADF Rear Cover ADF unit (page 42 "ADF Unit") Original tray (page 43 "Original Tray") Turn the ADF unit over. ADF rear cover [A] ( × 2, 2hooks)

  • Page 49: Adf Motor

    ADF (only for MF Models) ADF Motor ADF unit (page 42 "ADF Unit") ADF front cover (page 45 "ADF Front Cover ") ADF rear cover (page 46 "ADF Rear Cover") Remove the ADF drive unit [A] while the ADF top cover [B] remains closed. ( ×...

  • Page 50: Adf Top Cover

    4. Replacement and Adjustment ADF motor assembly [C] ( × 2, ground screw× 1, × 1, ground plate, discharge brush) ADF motor [D] ( × 2) ADF Top Cover ADF drive unit (page 47 "ADF Motor")

  • Page 51: Document Sensor

    ADF (only for MF Models) Open the ADF top cover [A] and remove it. (two tabs) Document Sensor ADF drive unit (page 47 "ADF Motor") Turn the ADF drive unit over.
  • Page 52 4. Replacement and Adjustment Pressure plate [A] (4 hooks, 2 springs)
  • Page 53 ADF (only for MF Models) Lower guide [B] ( × 2, 6 hooks, 2 tabs)

  • Page 54: Adf Feed Sensor

    4. Replacement and Adjustment Document sensor [C] (4 hooks, ×1) ADF Feed Sensor ADF drive unit (page 47 "ADF Motor") Lower guide (page 49 "Document Sensor") ADF feed sensor [A] (4 hooks, × 1)

  • Page 55: Laser Unit

    Laser Unit Laser Unit • Turn off the main power switch and unplug the printer before beginning any of the procedures in this section. Laser beams can cause serious eye injury. Caution Decal Locations Caution decals are attached as shown below. •...
  • Page 56 4. Replacement and Adjustment Disconnect the three harnesses from CN301, 302 and 303 on the EGB. ( × 3) Open the top cover. Printer Models...
  • Page 57 Laser Unit MF Models Remove the harness guide [A] on the rear-left frame. Lift up the hook [B] of the harness guide and slide the harness guide to the right. Stoppers [C] ( × 2 each: left side and right side)
  • Page 58 4. Replacement and Adjustment Remove the springs [D] (left side and right side). Remove the laser optics housing unit [E] from the top cover and place it on the main body. • Always use two hands when carrying the laser optics housing unit. Be sure not to drop the laser optics housing unit.

  • Page 59: After Replacing The Laser Optics Housing Unit

    Laser Unit Take out the harnesses [F]. ( × 1) Laser optics housing unit [G]. After replacing the laser optics housing unit Open the front cover and turn on the machine. • Do the following 2 steps with the front cover of the machine open. 1.

  • Page 60: Printing Out The Test Chart To Make Sure Music Was Performed Correctly

    4. Replacement and Adjustment Turn the power off and on. • MUSIC will be performed automatically. Print out the test chart, and make sure that MUSIC was performed successfully (see ‘Printing out the Test Chart” and ‘Checking that MUSIC was Performed Correctly’ below). If necessary, adjust the registration settings for each tray and for the front and rear sides of the paper with the "Engine Maintenance"...
  • Page 61 Laser Unit Click [Advanced…]. Select “Off” for the three Color Profile pull-down menus shown (i.e. for Text, Graphics, and Photo modes). Click [OK] twice to print out the test chart. Make sure that MUSIC was performed successfully.

  • Page 62: Checking That Music Was Performed Correctly

    4. Replacement and Adjustment Checking that MUSIC was Performed Correctly Four sets of vertical lines [A] appear on the test chart (C and k, M and k, Y and k…). In each set, look for vertical lines that are aligned within the region defined by “OK”. If all sets have at least one set of vertical lines that are aligned MUSIC was successful.
  • Page 63 Laser Unit Contact your supervisor, and get the LD parameters for this lot number [A]. Open the front cover and turn on the machine. Program the settings for the laser optics housing unit. • On the LCD, access “LSU Adjustment” inside the “Engine Maintenance” menu. •...

  • Page 64: Aio Cartridge (All In One Cartridge)

    4. Replacement and Adjustment AIO Cartridge (All In One Cartridge) AIO Cartridge Open the top cover. AIO cartridge [A] Black AIO Motor Left cover (page 35 "Left Cover") Disconnect the fusing connector [A] and remove the fusing relay harness [B] (2hooks).
  • Page 65 AIO Cartridge (All In One Cartridge) Fusing harness guide [C] ( × 2) Fusing thermistor harness guide [D] ( × 2, × 1) Disconnect the connectors shown by arrows in the picture below and release all harnesses on the harness guide [E]. ( ×...
  • Page 66 4. Replacement and Adjustment Harness guide [E] ( ×4, hook × 1) Drive unit [F] ( × 4) ITB gear [G], Color AIO motor [H] [I] (snap ring × 1 each)

  • Page 67: Color Aio Motor

    AIO Cartridge (All In One Cartridge) Drive unit guide [J] ( × 3) Black AIO gear [K] (snap ring × 1) Black AIO motor [L] ( × 3) Color AIO Motor Drive unit (page 62 "Black AIO Motor")
  • Page 68 4. Replacement and Adjustment ITB gear [A], Color AIO motor [B] [C] (snap ring × 1 each) Drive unit guide [D] ( × 3) Idler gear [E], AIO gear [F] (snap ring × 1)
  • Page 69 AIO Cartridge (All In One Cartridge) Color AIO motor [G] ( × 3)

  • Page 70: Image Transfer

    4. Replacement and Adjustment Image Transfer Image Transfer Belt Unit Remove all the AIO cartridges (page 62 "AIO Cartridge"). Transfer unit (page 78 "Transfer Unit") Pull out the waste toner bottle [A]. Release the hook [B] under the guide plate. Move the guide plate [C] underneath the fusing unit to the left, and then remove it.

  • Page 71: After Replacing The Image Transfer Belt Unit

    Image Transfer Pull out the image transfer belt unit [D]. ( × 2) After replacing the image transfer belt unit • Do the following step 2 with the front cover of the machine open. Open the front cover and turn on the machine. Execute "Reset Transfer Unit”...

  • Page 72: Agitator Motor

    4. Replacement and Adjustment Right handle [B] (hook, bushing × 1) ITB cleaning unit [C] ( × 2) Agitator Motor Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover")
  • Page 73 Image Transfer Motor bracket [A] ( × 2) Agitator motor assembly [B] ( × 1, × 1)

  • Page 74: Itb (Image Transfer Belt) Contact Motor

    4. Replacement and Adjustment Agitator motor [C] ( × 2) ITB (Image Transfer Belt) Contact Motor Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover") Motor bracket [A] ( × 2) Release the wire [B].

  • Page 75: Itb (Image Transfer Belt) Contact Sensor

    Image Transfer ITB contact motor assembly [C] ( × 1, × 1) ITB contact motor [D] ( × 2) ITB (Image Transfer Belt) Contact Sensor Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover") High voltage power supply board (page 121 "High Voltage Power Supply...

  • Page 76: Tm (Toner Mark) Sensor Base

    4. Replacement and Adjustment ITB contact sensor assembly [A] ( × 1, × 1) ITB contact sensor [B] (3hooks) TM (Toner Mark) Sensor Base Rear cover (page 32 "Rear Cover") Controller box cover (page 99 "Controller Board") Only for MF models: FCU and Speaker bracket (page 99 "Controller Board")

  • Page 77: Waste Toner Bottle Set Sensor

    Image Transfer Disconnect CN306 on the EGB. ( × 1) Remove all the AIO cartridges (page 62 "AIO Cartridge"). Image Transfer Belt Unit (page 68 "Image Transfer Belt Unit") Harness cover [A] (hook) TM sensor base [B] Waste Toner Bottle Set Sensor Rear cover (page 32 "Rear Cover")
  • Page 78 4. Replacement and Adjustment Remove two screws [A] for the waste toner sensor base. Remove all the AIO cartridges. (page 62 "AIO Cartridge") Image transfer belt unit (page 68 "Image Transfer Belt Unit") Waste toner sensor base [B]...

  • Page 79: Waste Toner Overflow Sensor

    Image Transfer Waste toner bottle set sensor [C] (3hooks, × 1) • When reinstalling the waste toner bottle set sensor, connect it to the white connector of the harness. Waste Toner Overflow Sensor Waste toner sensor base (page 75 "Waste Toner Bottle Set Sensor") Waste toner overflow sensor [A] (3hooks, ×...

  • Page 80: Paper Transfer

    4. Replacement and Adjustment Paper Transfer Transfer Unit • If you install a complete new unit, execute "Reset 2nd Transfer Unit" with the "Engine Maintenance" menu, otherwise a paper transfer error may occur. Open the front cover. Release the locks [A]. Transfer unit [B] If you install a complete new unit, execute "Reset 2nd Transfer Unit"...
  • Page 81 Paper Transfer Release the two hooks [A] at both sides of the transfer unit. Open the transfer roller unit [B] and remove it. Transfer roller assembly [C] ( × 2)

  • Page 82: Registration Roller

    4. Replacement and Adjustment Release the holder [D] at the left side of the transfer roller unit (hook). Transfer roller [E] Execute "Reset 2nd Transfer Unit" with the "Engine Maintenance" menu (page 130 "Maintenance Mode Menu (MF Models)" page 142 "Service Mode (Printer Models)").

  • Page 83: Reassembling The Registration Roller Unit

    Paper Transfer Reassembling the registration roller unit When installing the tension spring, make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown below [A]. Registration Sensor Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel")

  • Page 84: Registration Clutch

    4. Replacement and Adjustment Registration sensor [B] (hooks) Registration Clutch Rear cover (page 32 "Rear Cover") Left cover (page 35 "Left Cover") Transport/Fusing motor (page 90 "Transport/Fusing Motor") Registration clutch [A] ( × 1)

  • Page 85: Image Fusing

    Image Fusing Image Fusing • Make sure that the fusing unit is cool before you touch it. The fusing unit can be very hot. • Make sure to restore the insulators, shields, etc after you service the fusing unit. Fusing Unit •...
  • Page 86 4. Replacement and Adjustment Disconnect the connectors [A], [B]. Fusing unit [C] ( × 3)

  • Page 87: Fusing Lamp

    Image Fusing • It is likely to remove a fusing unit cover screw instead of the lower left fixing screw by mistake. Make sure which screw should be removed before you do this step. Execute "Reset Fuser Unit" with the "Engine Maintenance" menu (page 130 "Maintenance Mode Menu (MF Models)"...
  • Page 88 4. Replacement and Adjustment Fusing front cover [A] ( × 3) Fusing back cover [B] ( × 2)
  • Page 89 Image Fusing Fusing lamp cable [C] ( × 2) Lamp right stay [E] ( × 1) Lamp left stay [D] ( × 1)

  • Page 90: When Reinstalling The Fusing Lamp

    4. Replacement and Adjustment Fusing lamp [E] When Reinstalling the Fusing Lamp The end of the fusing lamp [A], which shows the voltage and power ratings, must be placed at the left side of the fusing unit (fusing cable side).

  • Page 91: When Reassembling The Fusing Unit

    Image Fusing When Reassembling the Fusing Unit Route the harness [A] as shown below when reinstalling the back cover [B].

  • Page 92: Transport/Fusing Motor

    4. Replacement and Adjustment Transport/Fusing Motor Rear cover (page 32 "Rear Cover") Left cover (page 35 "Left Cover") Disconnect the fusing connector [A] and remove the fusing relay harness [B] (2 hooks). Fusing harness guide [C] ( × 2) Duplex timing belt [D]...
  • Page 93 Image Fusing Transport/Fusing motor assembly [E] ( × 3, × 3, × 1, grounding plate [F] × 1) Transport/Fusing motor [G] ( × 3)

  • Page 94: Paper Feed

    4. Replacement and Adjustment Paper Feed Paper Feed Clutch Rear cover (page 32 "Rear Cover") Left cover (page 35 "Left Cover") Paper feed clutch [A] ( × 1, × 1) Paper Feed Roller Remove all the AIO cartridges. Remove the waste toner bottle. Rear cover (page 32 "Rear Cover")

  • Page 95: Separation Pad

    Paper Feed Stand the machine with the rear side facing the table. Slide the paper feed shaft [A] to the left side. ( × 2) Paper feed roller [B] (hook) Separation Pad Pull out the tray. Push down the bottom plate [A].

  • Page 96: Paper End Sensor

    4. Replacement and Adjustment Separation pad [B] (2hooks, spring × 1) • When reinstalling the separation pad, make sure that the Mylar [C] is not placed under the separation pad. The right side image below shows incorrect installation. Paper End Sensor Rear cover (page 32 "Rear Cover")
  • Page 97 Paper Feed Paper end sensor assembly [A] ( × 1, × 1) Paper end sensor [B] (3hooks)

  • Page 98: Paper Exit

    4. Replacement and Adjustment Paper Exit Paper Exit Roller Operation panel (page 107 "Operation Panel") Remove the bushing [A] ( × 1) Pull out the paper exit roller [B] from the right stay, and move its left side towards the front slightly, and then remove it from the mainframe.

  • Page 99: Paper Exit Sensor

    Paper Exit Paper Exit Sensor Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover") Fusing stripper pawl solenoid assembly [A] ( × 4) • The upper right screw in the above photo is different from other 3 screws.
  • Page 100 4. Replacement and Adjustment Remove the paper exit sensor [C] while lightly pressing the feeler [B] in the direction shown by the arrow (4 hooks, × 1).

  • Page 101: Electrical Components

    Electrical Components Electrical Components Controller Board Controller Board (Printer Models) Rear cover (page 32 "Rear Cover") Controller box cover [A] ( × 6) Interface bracket [B] ( × 3)

  • Page 102: Controller Board (Mf Models)

    4. Replacement and Adjustment • The middle screw in the above photo is different from the other 2 screws. Controller board [C] ( × 5, ×3) Controller Board (MF Models) Rear cover (page 32 "Rear Cover") Controller box cover [A] ( ×...
  • Page 103 Electrical Components Interface bracket [B] ( × 3) • The middle screw in the above photo is different from the other 2 screws. Disconnect the two flat cables [C] with the Ferrite core [D]. ( ×2, 2 hooks) Ground wire [E] ( ×...

  • Page 104: Egb (Engine Board)

    4. Replacement and Adjustment Controller board [G] ( × 6, ×4) EGB (Engine Board) EGB (Printer Models) Rear cover (page 32 "Rear Cover") Controller box cover (page 99 "Controller Board") EGB [A] ( × 6, all...
  • Page 105 Electrical Components EEPROM [B] When installing the new EGB Remove the EEPROM from the old EGB.

  • Page 106: Egb (Mf Models)

    4. Replacement and Adjustment Install it on the new EGB with the mark [A] pointing to the right side of the board after you replace the EGB. Replace the EEPROM if the EEPROM on the old EGB is defective. • Keep the EEPROM away from objects that can cause static electricity. Static electricity can damage EEPROM data.
  • Page 107 Electrical Components EGB [A] (all × 6 ) EEPROM [B] When installing the new EGB Remove the EEPROM from the old EGB.

  • Page 108: Fcu (Only For Mf Models)

    4. Replacement and Adjustment Install it on the new EGB with the mark [A] pointing to the right side of the board after you replace the EGB. Replace the EEPROM if the EEPROM on the old EGB is defective. • Keep the EEPROM away from any objects that can cause static electricity. Static electricity can damage EEPROM data.

  • Page 109: Operation Panel

    Electrical Components FCU [A] ( × 4) Operation Panel Open the front cover.
  • Page 110 4. Replacement and Adjustment Front harness cover [A] ( ×1) Open the top cover. Printer Models...
  • Page 111 Electrical Components MF Models Operation panel [B] ( × 1, ×1) Printer Models MF Models...

  • Page 112: Opu

    4. Replacement and Adjustment OPU (Printer Models) Operation panel (page 107 "Operation Panel") Remove the key and display assembly [A] from the operation panel. ( × 2, hooks, × × 1) OPU [B] ( × 3) OPU (MF Models) Operation panel (page 107 "Operation Panel")

  • Page 113: Wi-Fi Board

    Electrical Components Remove the rear cover [A] from the operation panel. ( × 5) OPU [B] ( × 10, × 2, 2 hooks) Wi-Fi Board Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover") Remove the Wi-Fi Board [A] with the bracket.

  • Page 114: Interlock Switches

    4. Replacement and Adjustment Remove the Wi-Fi Board [B] from the bracket. Interlock Switches Left cover (page 35 "Left Cover") Interlock switch base [A] ( × 4, × 4) • Removing the spring [B] first makes this procedure easier. • Remove all the connectors after the interlock switch base has been removed.

  • Page 115: Fusing Fan Motor

    Electrical Components Two interlock switches [C] at the outside of the base and one interlock switch [D] at the inside of the base (hook ×1 each) Fusing Fan Motor Left cover (page 35 "Left Cover") Interlock switch base (page 112 "Interlock Switches") Fusing fan base [A] ( ×...

  • Page 116: Fusing Stripper Pawl Solenoid

    4. Replacement and Adjustment Fusing fan motor [B] (2hooks, × 1) • Install the fusing fan motor with its decal facing the outside of the machine. Fusing Stripper Pawl Solenoid Open the front cover. Open the top cover. Rear cover (page 32 "Rear Cover") Operation panel...
  • Page 117 Electrical Components Fusing stripper pawl solenoid assembly [A] ( × 4, × 1) • The upper right screw in the above photo is different from other 3 screws.
  • Page 118 4. Replacement and Adjustment Fusing stripper pawl solenoid [B] ( × 2)

  • Page 119: Fusing Pressure Release Sensor

    Electrical Components Fusing Pressure Release Sensor Fusing stripper pawl solenoid assembly (page 114 "Fusing Stripper Pawl Solenoid") Fusing pressure release sensor [B] ( [A] × 1, 4hooks) LSU Fan Motor Left cover (page 35 "Left Cover") LSU fan motor [A] (2hooks, ×...

  • Page 120: Id Chip Board

    4. Replacement and Adjustment • Install the LSU fan motor with its decal facing the outside of the machine. ID Chip Board Rear cover (page 32 "Rear Cover") Left cover (page 35 "Left Cover") Controller box cover (page 99 "Controller Board") Only for MF Models: FCU and Speaker bracket (page 99 "Controller...

  • Page 121: Psu

    Electrical Components ID Chip Board [B] ( × 3) Left cover (page 35 "Left Cover") Harness guide (page 62 "Black AIO Motor") Ground cable [A] ( × 1) Power cord bracket [B] ( × 2)
  • Page 122 4. Replacement and Adjustment Power switch assembly [C] ( × 3, × 2) • The left screw in the above photo is different from other 2 screws. PSU assembly [D] ( × 4, × 5)

  • Page 123: High Voltage Power Supply Board

    Electrical Components PSU [E] ( × 4) High Voltage Power Supply Board Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover") High Voltage Power Supply Board [A] ( × 6, ground screw × 1, ×...

  • Page 124: Temperature/Humidity Sensor

    4. Replacement and Adjustment Temperature/Humidity Sensor Rear cover (page 32 "Rear Cover") Operation panel (page 107 "Operation Panel") Right cover (page 34 "Right Cover") Temperature/Humidity sensor [A] ( × 1, × 1) Duplex Motor Operation panel (page 107 "Operation Panel") Left cover (page 35 "Left Cover")
  • Page 125 Electrical Components Disconnect the fusing connector [A] and remove the fusing relay harness [B] (2hooks). Fusing harness guide [C] ( × 2) Fusing thermistor harness guide [D] ( × 2, × 1)
  • Page 126 4. Replacement and Adjustment Duplex timing belt [E] Left bracket [F] (Printer models: × 5, MF Models: × 6 including [G])

  • Page 127: Speaker (Only For Mf Models)

    Electrical Components Duplex motor [H] ( × 2, × 1) Speaker (only for MF Models) Rear cover (page 32 "Rear Cover") Controller box cover (page 99 "Controller Board") Speaker [A] ( × 2, × 1)

  • Page 128: Eeprom

    4. Replacement and Adjustment EEPROM • Replacement and Reinstallation procedures for the EEPROM are included in the page 102 "EGB (Engine Board)" replacement procedure. Refer to page 102 "EGB (Engine Board)" for details. When replacing an old EEPROM with a new EEPROM, EEPROM setting is required. Follow the EEPROM setting procedure described below.
  • Page 129 Electrical Components • The default setting is "OFF". Select "ON" only if the customer wants to use this feature. 17. Select "Registration", and then adjust the registration for each direction (vertical and horizontal direction) and tray if necessary. 18. Select "2nd Transfer Fuser Temp", and then adjust the transfer roller bias and the temperature reduction of the fusing unit for each paper type and for the front and back sides.

  • Page 130: Checking That Music Was Performed Correctly

    4. Replacement and Adjustment Checking that MUSIC was Performed Correctly Four sets of vertical lines appear on the test chart (C and k, M and k, Y and k…). In each set, look for vertical lines that are aligned within the region defined by “OK”. If all sets have at least one set of vertical lines that are aligned [A], MUSIC was successful.

  • Page 131: System Maintenance Reference

    5. System Maintenance Reference Service Menu Overview These models have several service menus. Each service menu has several adjustment items. This section explains how to enter each service menu and what you can do in each service menu. Each menu is classified into two "Modes" depending on how you enter the service menus. Menu Mode •...

  • Page 132: Maintenance Mode Menu (Mf Models)

    5. System Maintenance Reference Maintenance Mode Menu (MF Models) Menu List Display Info Displays the Model Name, Depends on Engine Firmware Model Name Settings CTL FW Version Displays the Firmware Version Displays the Facsimile Firmware Version. FW Version FAX FW Version (M203 doesn't support this) Engine FW Version Displays the Engine Firmware Version...
  • Page 133 Image printing. [200 to 400 / 250 (Default)/ 10/step] NA Model: RICOH/ 'nul' EU Model: RICOH/ NRG/ LANIER P Name ASIA Model: RICOH/ LANIER China Model: RICOH [0x00 to 0x7F / - / -] Sets the destination and updates the engine setting.
  • Page 134 5. System Maintenance Reference Sets the Media type. Plain paper, Thick Paper 2, Middle Thick Paper, Thick Media Type Paper 1, Recycled Paper, Color Paper, Letterhead, Preprinted Paper, Prepunched Paper, Label Paper, Bond Paper, Cardstock, Envelope, Thick Post, Thin Paper Adjusts the transfer roller current, based on the default value.
  • Page 135 Service Menu Adjusts the horizontal registration for tray 1. If the machine settings are reset to the factory defaults, this Horiz. Tray1 value does not change. [-15 to 15 / 0 (Default) / 1 mm/step] Adjusts the vertical registration for tray 1. If the machine settings are reset to the factory defaults, this value does Vert.Tray1 not change.
  • Page 136 5. System Maintenance Reference This clears all counters except "Full Color" and "Black and White" in the total counter. Init Engine EEPROM When you execute "Init Engine EEPROM", the engine EEPROM is initialized. Turn the machine power off/on after you change this setting. DFU (Designed for Factory Use) Do not change this setting.
  • Page 137 Service Menu DFU (Designed for Factory Use) Special Mode Do not change this setting. Sets the tentative density of each mode. Text: 100 / 50 / 30 (Default: 100) Tentative Density Image: 100 / 50 / 30 (Default: 50) Graphic:100 / 50 / 30 (Default: 30) Economy Color Sets the conversion mode for the economy color print.
  • Page 138 5. System Maintenance Reference Adjusts the ADF Scan main-scan registration. ADF Main Reg. [-1.0 to 1.5 / 0 (Default)/ 0.1 mm/step] Adjusts the ADF Scan sub-scan registration. ADF Sub Reg. [-1.0 to 1.5 / 0 (Default)/ 0.1 mm/step] Registration Adjust Adjusts the Flatbed Scan main-scan registration.
  • Page 139 Service Menu This sets the number of training retries to be repeated before automatic fallback. Training Retries [1 Time/ 2 Times (Default)/ 3 Times/ 4 Times] Protocol Definition Sets the compression method for Tx/Rx. Encoding [MMR+MR+MH (Default)/ MR+MH/ MH] Timeout for response from the called station in automatic sending mode T0 Timer [35 Sec/ 45 Sec/ 55 Sec/ 60 Sec(Default)/ 90 Sec/...
  • Page 140 5. System Maintenance Reference Pressing the Stop/Clear key can stop the current receiving operation. Received data is lost. Stop/Clear key [No Functional (Default)/ Functional] DFU (Designed for Factory Use) Off-Hook Level Do not change this setting. [10V (Default)/ 15V/ 20V/ 25V] Sets the Off-Hook detection period.
  • Page 141 Service Menu This sets the number of pulses that are generated during dialing. • N: Dialing '0' generates 10 pulses --- Dialing '9' generates 9 pulses. Dial Pulse Setting Dial Pulse Type • N+1: Dialing '0' generates 1 pulses --- Dialing '9' generates 10 pulses.
  • Page 142 5. System Maintenance Reference DFU (Designed for Factory Use) Do not change this setting. BT Setting [Off/ On] BT: Busy tone DFU (Designed for Factory Use) Do not change this setting. BT Frequency [300-550 Hz/ 300-650 Hz/ 325-525 Hz/ 340-550 Hz/ 350-500 Hz/ 350-550 Hz/ 375-475 Hz/ BT (Busy Tone) 380-520 Hz]...
  • Page 143 Service Menu These selectors set the equalizer's training level to be applied if training fails due to poor line connection. Equalizer [Automatic (Default)/ 4 Point/ 16 Point] Resend when a communication error occurs. Redialing [Disabled (Default)/ Not Disabled] Sets the first transmission speed choice, before fallback. [2400 Bps/ 4800 Bps/ 7200 Bps/ 9600 Bps V34 Settings First TX Speed...

  • Page 144: Service Mode (Printer Models)

    5. System Maintenance Reference If the machine cannot print faxes due to a printer malfunction or for any other reason, transfer the data to another fax machine for printing. This feature is for both TX/RX jobs of fax and Internet Fax, and excludes reports.
  • Page 145 Brand Displays the current brand ID number. Do not change this setting (Designed for Factory Use). NA Model: RICOH/ 'nul' EU Model: RICOH/ NRG/ LANIER P Name ASIA Model: RICOH/ LANIER China Model: RICOH [0x00 to 0x7F / - / -] Sets the destination and updates the engine setting.
  • Page 146 5. System Maintenance Reference Sets the Media type. *Plain paper, Thin Paper, Thick Paper 2, Thick Paper 1, Media Type Envelope, Cardstock, Bond Paper, Label Paper, Prepunched, Preprinted, Letterhead, Color Paper, Recycled Paper, Middle Thick Adjusts the transfer roller current, based on the default value.
  • Page 147 Service Menu Adjusts the horizontal registration for tray 1. If the machine settings are reset to the factory defaults, this Horiz. Tray1 value does not change. [-15 to 15 / 0 (Default) / 1 mm/step] Adjusts the vertical registration for tray 1. If the machine settings are reset to the factory defaults, this value does Vert.Tray1 not change.

  • Page 148: Fax Service Test Menu (Only For Mf Models)

    5. System Maintenance Reference Character: alphanumeric "0-9", "a-f", "A-F", only valid Input 160 bytes data can be input. LSU Adjustment setting. Input length: 160 bytes When you execute "Trans. Belt Adj", the transfer belt adjustment is done. This Trans. Belt Adj calibrates the motor speed to match the length of the new transfer belt.

  • Page 149: Going Into The Next Level/ Returning To The Previous Level

    Service Menu Going into the Next Level/ Returning to the Previous Level • To go into the next level of an item, select an item then press the "OK" key. • To return to the previous level of an item, press the "Return" key. Exiting the Maintenance Mode Menu To exit the maintenance mode menu, press the "Clear/Stop"...

  • Page 150: Size Mismatch Detection Menu

    5. System Maintenance Reference [V34] 33600 bps Generates the [V34] 33600 bps signal. [V34] 28800 bps Generates the [V34] 28800 bps signal. [V17] 14400 bps Generates the [V17] 14400 bps signal. [V17] 12000 bps Generates the [V17] 12000 bps signal. [V17] 9600 bps Generates the [V17] 9600 bps signal.

  • Page 151: Configuration, Maintenance And Test Page Information

    Configuration, Maintenance and Test Page Information Configuration, Maintenance and Test Page Information Overview The configuration page, maintenance page and test page for these models have information about the machine's status. Print this sheet as shown below. Check the configuration page, maintenance page or test page when doing machine maintenance.

  • Page 152: Error Log

    5. System Maintenance Reference Error Log The Error Log on the configuration page has the error logs (SC codes) and the following information. However, the following error codes cannot be stored after turning off the machine. Error Code Description • Paper misfeed •...
  • Page 153 Configuration, Maintenance and Test Page Information • S: Short Yield AIO • H: High Yield AIO...

  • Page 154: Firmware Updating

    5. System Maintenance Reference Firmware Updating • Do not turn off the main power of the machine during the firmware updating. If doing so, the engine board or controller board may be damaged. • Never disconnect the cable you are using for the updates during the update process. Checking the Machine Firmware Version Print the configuration page and take note of the current firmware version (shown under ”Firmware Version”...

  • Page 155: Procedure

    Firmware Updating Procedure When updating firmware, always disconnect any cable(s) other than the one being used for the update operation. 1. Download the firmware files to your computer. • FwUpdateToolSP.exe (Service mode execute file) • Setting.ini (Parameter setting) • xxx.brn (Controller Firmware) 2.
  • Page 156 5. System Maintenance Reference The firmware update starts. • When the firmware update starts: For Printer models: The alert LED starts to light up. • For MF models: The alert LED starts to light up and machine makes a beep sound. 8.

  • Page 157: Updating The Engine Firmware

    Firmware Updating 11. Turn off the power of the machine, and then turn it back on. 12. Print a configuration or maintenance page to check the machine's firmware version. • Do not turn off the machine until the update completion message appears on the machine’s control panel.
  • Page 158 5. System Maintenance Reference 5. Open the top cover. 6. Double-click the "FWUpdateToolSP.exe" file to execute the updating program. A dialog box with cautionary statements appears. 7. Read the cautionary statements carefully, and then click "OK". The firmware update tool opens. 8.
  • Page 159 Firmware Updating • Do not turn the main power off from this point until the update procedure is completed. 9. Wait until the update completion message appears on the machine’s control panel. • When the firmware update is completed: For Printer models: The alert LED starts flashing. •...

  • Page 160: Boot Loader Firmware

    5. System Maintenance Reference Boot Loader Firmware This is also listed on the configuration page, but this firmware is not updated in the field.

  • Page 161: Troubleshooting

    6. Troubleshooting Service Call Conditions Summary This machine issues an SC (Service Call) code if an error occurs on the machine. The error code can be seen on the operation panel. Make sure that you understand the following points; 1. All SCs are logged. 2.

  • Page 162: Sc 2Xx (Laser Optics Error)

    6. Troubleshooting SC 2xx (Laser Optics Error) Polygon motor error 1: ON timeout The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed. Polygon motor error 2: OFF timeout The polygon mirror motor does not leave the READY status within 3 sec. after the polygon motor switched off.

  • Page 163: Sc 3Xx (Charge Error)

    Service Call Conditions LD error The IPU (EGB) detects a problem at the LD unit. • Worn-out LD • Disconnected or broken harness of the LD. 1. Replace the laser optics unit. SC 3xx (Charge Error) High voltage power output error The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit).

  • Page 164: Sc 4Xx (Image Transfer And Transfer Error)

    6. Troubleshooting Color drum motor error The LOCK signal error is detected when the EGB monitors the color drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) • Disconnected or defective motor harness. •...
  • Page 165 Service Call Conditions ITB (Image Transfer Belt) Unit: Home Position Error The ITB contact sensor does not detect the home position of the ITB for 5 seconds after the ITB unit initialization has been done. ITB (Image Transfer Belt) Unit: Contact Position Error The ITB contact sensor does not detect the contact position of the ITB for 5 seconds after the ITB unit has moved to the contact position.

  • Page 166: Sc 5Xx (Motor And Fusing Error)

    6. Troubleshooting SC 5xx (Motor and Fusing Error) Transport/Fusing Motor Error The LOCK signal error is detected when the EGB monitors the transport/fusing motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) •...
  • Page 167 Service Call Conditions Thermistor Error The thermistor output is less than 0°C for 7 seconds. • Disconnected thermistor • Defective harness connection 1. Check the harness connection of the thermistor. 2. Replace the fusing unit. • Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure.
  • Page 168 6. Troubleshooting High Temperature Detection Error This SC is issued if one of following conditions occurs: • The thermistor (center) detects 255°C or thermistor (end) detects 245°C. • The thermistor (center) detects a 3°C increment or more for five seconds at 220°C or more or the thermistor (end) detects a 4°C increment or more for five seconds at 210°C or more.
  • Page 169 Service Call Conditions Zero Cross Error The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door. • Defective fusing lamp relay 1.

  • Page 170: Sc 6Xx (Communication And Other Error)

    6. Troubleshooting Consecutive Fusing Jam The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF").

  • Page 171: Controller Sc

    Service Call Conditions Controller SC SC8xx Service Cycle Power • Incorrect combination of EGB and controller board. • An unexpected error occurs in the EEPROM on the controller board. • Controller board defective 1. Install the correct EGB and controller boards for this machine. 2.

  • Page 172: Error Codes

    6. Troubleshooting Error Codes Overview The error codes will be displayed on the LCD if the machine has a problem. These can be recovered by a customer. Error Codes List Cover Open The front or top cover is open. 1. Close the front or top cover. 2.
  • Page 173 Error Codes Tray/Paper Selection Error • No paper in the tray or tray not set in the machine • Paper size requested by the job does not match the paper in the tray 1. Install the tray or put the correct size paper in the tray. 2.
  • Page 174 6. Troubleshooting Paper Exit Jam Error: Paper Exit/ Fusing Unit A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit. • Paper slipped • A sheet of paper is wound around the rollers in the fusing unit Remove the paper jam at the paper exit sensor or in the fusing unit.
  • Page 175 Error Codes • Yellow toner near-end or end Replace the yellow AIO. Waste Toner Bottle: Near Full Waste Toner Bottle: Full • Waste toner bottle near-full or full Replace the waste toner bottle. Color Registration (MUSIC) Error • Color registration (MUSIC) failure This error is not displayed even if this error occurs.

  • Page 176: Fax Error Code Definition (Only For Mf Models)

    6. Troubleshooting Fax Error Code Definition (only for MF Models) This error code definition is for dial errors, TX communication errors, and RX communication errors. The Error Code is printed on the TX Report/Activity Report/G3 Protocol dump list. Basic error code structure Error codes consist of six hexadecimal digits (0–5).

  • Page 177: Error Code Table

    Fax Error Code Definition (only for MF Models) Digit 2: Modem speed 2400 xxx1xx 4800 xxx2xx 7200 xxx3xx 9600 xxx4xx 12000 xxx5xx 14400 xxx6xx 16800 xxx7xx 19200 xxx8xx 21600 xxx9xx 24000 xxxaxx 26400 xxxbxx 28800 xxxcxx 31200 xxxdxx 33600 xxxexx Digits 1-0 are assigned to indicate detailed error descriptions.
  • Page 178 6. Troubleshooting Error Type Error Description Error Code Local Mechanical Scanner Error during TX 1xxx11 error Memory Full during RX 2xxx14 Authorized Reception = Enable, Since received TSI was not xxxx06 match, reception was refused. Dial failure Connection Fail xxxx21 Dial Fail xxxx22 Redial All Failed...
  • Page 179 Fax Error Code Definition (only for MF Models) Error Type Error Description Error Code Comm. Error TX T1 Time Out xxxx31 V8 negotiation Fail xxxx32 Retry Out xxxx40 Too many FTT xxxx41 Too many CRP xxxx42 T2 Time Out xxxx43 DCN received xxxx44 Command Rec Error...

  • Page 180: The Following Information Is Also Included In The User Guide

    6. Troubleshooting Error Type Error Description Error Code Comm. Error Command Rec Error xxxx68 Resp Rec Error xxxx69 Time Out xxxx70 Modem hang-up xxxx80 V34 abort received xxxx81 V34 t1 timeout, control channel error xxxx82 V34 t1 timeout, primary channel error xxxx83 Data not sent until guard timer expired xxxx84...
  • Page 181 Fax Error Code Definition (only for MF Models) Error Code Solution 1XXX32 to 1XXX84 An error occurred while sending a fax. • Check if the telephone line is properly connected to the machine. • Disconnect the telephone line cord from the machine, and connect the cord to a telephone.
  • Page 182 6. Troubleshooting Error Code Solution 3XXX12 E-mail transmission failed while sending an Internet Fax. • There was an error in the header of the e-mail. Check if the network settings such as the IP address, DNS, and SMTP settings have been configured properly (make sure that no double-byte character is used).
  • Page 183 Fax Error Code Definition (only for MF Models) Error Code Solution 4XXX24 E-mail reception failed while receiving an Internet Fax. • There was an error in the part header of the e-mail. Ask the sender to check the e-mail settings. •...

  • Page 184: Fax Error Clear Principle (Only For Mf Models)

    6. Troubleshooting Fax Error Clear Principle (only for MF Models) 1. When the RX communication Error occurs, the display shows "RX Comm Error". 2. During the display shows "RX Comm Error", any job can be accepted same as the normal status. 3.

  • Page 185: Image Problems

    Image Problems Image Problems Overview Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). • Abnormal image at 23.5 mm intervals: Paper feed roller. •...
  • Page 186 6. Troubleshooting...

  • Page 187: Environmental Conservation

    7. Environmental Conservation Energy Saving Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. Energy Saver Modes Description Energy Saver Mode 1 Lower the fusing temperature. Energy Saver Mode 2 No power is supplied to the printing engine, and almost none to the controller.

  • Page 188: Timer Settings (Printer Models)

    7. Environmental Conservation Timer Settings (Printer Models) • The user can set this timer with the menu mode. 1. Press [Menu]. 2. Press [ ] or [ ] to scroll through the menu listing and press [OK] to select. 3. [System] [Energy Saver 2] [On/Off] >...
  • Page 189 Energy Saving • If it is necessary to change the settings, please try to make sure that the Auto Off timer is not too long. Try with a shorter setting first, such as 12 minutes, then go to a longer one (such as 15 minutes) if the customer is not satisfied.

  • Page 190: Paper Save

    7. Environmental Conservation Paper Save Effectiveness of Duplex/Combine Function Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex Reduce paper volume in half! 2.
  • Page 191 Paper Save To check the paper consumption, look at the total counter and the duplex counter. The total counter counts all pages printed. • For one duplex page, the total counter goes up by 2. • For a duplex job of a three-page original, the total counter goes up by 3. The duplex counter counts pages that have images on both sides.
  • Page 192 7. Environmental Conservation...
  • Page 193 Model PE-P4/MF4 Machine Code: (M199/M200/M203/M204) Appendices 14th February, 2014...
  • Page 195 TABLE OF CONTENTS 1. Appendices: Specifications General Specifications............................3 Printer Model (M199/M200)........................3 MF Model (M203/M204)..........................5 Engine..............................5 Copier..............................8 Scanner..............................9 Fax................................10 Option................................11 Paper Feed Unit...........................11 Controller Specifications..........................12 Printer Model (M199/M200)........................12 MF Model (M203/M204)........................13 Supported Paper Sizes............................16 Preventive Maintenance..........................19 User Replaceable Items..........................19 Yield items and Service Maintenance......................19 Exchange and Replace Procedure.........................21 Instruction..............................21 Cleaning Points after Machine Arrival at Depot..................21...
  • Page 197 1. Appendices: Specifications General Specifications Printer Model (M199/M200) Configuration Desktop Print process Laser electrostatic transfer Speed Mode 600x600 dpi 1bit (600x600 dpi) Resolution Standard Mode 600x600 dpi 2 bit (1200 x 600 dpi equivalent) Fine Mode 600x600 dpi 4 bit (2400 x 600dpi equivalent) 1-Sided BW/FC: 20/21ppm (A4/LT SEF) General...
  • Page 198 1. Appendices: Specifications A4, B5, A5, B6, A6, Legal, Letter, HLT, Executive, F, Foolscap, Folio, 16K, Com10, Monarch, C5 Env, C6 Env, DL Env, Standard Tray Custom size: Min. 90 x 148mm (3.54x 5.83"), Max. 216 x 356mm (8.50x 14.0") Input Paper A4, B5, A5, B6, A6, Legal, Letter, HLT, Executive, Size...
  • Page 199 General Specifications Max. 1300W or less Energy Saver 2.7W or less Power Consumption Max. 1300W or less EU version Energy Saver 3.8W or less 30 sec or less (from power on) Warm-up Time (At room temperature 23°C, humidity 50% and supplying the rated power) Power 80 W or less...
  • Page 200 1. Appendices: Specifications Dimensions (W Main Frame 420 x 493 x 460mm (16.5 × 19.4 × 18.7") x D x H) 29.0 kg (64lb.) or less Weight *Includes consumables. Standard Tray 250 sheets Standard Bypass tray 1 sheet Input capacity Op.
  • Page 201 General Specifications Plain paper, Recycled paper, Middle thick paper, Thick paper 1/2, Thin paper, Standard Tray Color paper, Letterhead, Preprinted, Prepunched Paper, Labels, Bond, Cardstock, Envelope Plain paper, Recycled paper, Middle thick paper, Paper Type Thick paper 1/2, Thin paper, Bypass Tray Color paper, Letterhead, Prepunched Paper, Labels, Bond, Cardstock, Envelope...
  • Page 202 1. Appendices: Specifications Power Energy 80 W or less Consumption Saver mode 1 Default Time 30 seconds Energy Save Mode 3.8 W or less (EU, Asia version) Power Energy Consumption 3.2 W or less (NA version) Saver mode 2 Default Time 1 minute Copier BW: Less than 20 sec.
  • Page 203 General Specifications 50, 65, 78, 93, 129, 155, 200, 400% Reduction / Enlargement 50, 71, 82, 93, 122, 141, 200, 400% Book: 25 - 400% in 1% step Custom ARDF: 25 - 200% in 1% step Image density adjustment Yes, Manual only: 5 levels Copy mode (Image quality mode) Yes (Text / Photo / Text Photo) Memory copy...
  • Page 204 1. Appendices: Specifications Scan Mood Color, B/W, Grayscale Scanning Resolution 1200 x1200 dpi Gray scale 256 levels BW: Less than 5 sec. Scan speed FC: Less than 10 sec. Maximum Platen 216 × 297 mm (8.5 × 11.7 inches) scanning area (horizontal ×...
  • Page 205 General Specifications A4/LT SEF Less than 20 spm (A4/LT SEF) (8 x 3.85) Scan Page per A4/LT LEF Minute(DF used) LEF not available Image Rotation Page Memory with Optional SAF Size Memory 8*3.85 line/mm (Approx. 100 pages) by ITUT#1 chart SAF Memory Size with Optional SAF Memory...

  • Page 206: Controller Specifications

    1. Appendices: Specifications Controller Specifications Printer Model (M199/M200) Processor 350MHz Memory Std. 128MB Speed Mode: 600x600 dpi 1bit (600x600 dpi) Resolution Standard Mode: 600x600 dpi 2 bit (1200 x 600 dpi equivalent) Fine Mode: 600x600 dpi 4 bit (2400 x 600dpi equivalent) Interface Std.
  • Page 207 Controller Specifications 1. English, 2. German, 3. French, 4. Italian, 5. Spanish, 6. Dutch, Operation Panel (LCD) 7. Swedish, 8. Norwegian, 9. Danish, 10.Finnish, 11.Portuguese PCL5c 1. English, 2. German, 3. French, 4. Italian, 5. Spanish, 6. Dutch, 7. Swedish, 8. Norwegian, 9. Danish, 10. Finnish, 11. Drivers PSL6 Portuguese, 12.
  • Page 208 1. Appendices: Specifications Speed Mode: 600x600 dpi 1bit (600x600 dpi) Standard Mode: 600x600 dpi 2 bit (1200 x 600 dpi Resolution equivalent) Fine Mode: 600x600 dpi 4 bit (2400 x 600dpi equivalent) Interface Std. USB2.0,100Base-TX/10Base-T, IEEE802.11b/g/n Language Std. PCL6/5c, PostScript3, PictBridge Font PCL/PS: 80 fonts WindowsXP/ Vista/ 7/ 8, Server2003/ 2008/ 2012 (32bit/...
  • Page 209 Controller Specifications PCL5c 1. English, 2. German, 3. French, 4. Italian, 5. Spanish, 6. Dutch, 7. Swedish, 8. Norwegian, 9. Danish, 10. Finnish, 11. Drivers PSL6 Portuguese, 12. Czech, 13. Hungarian, 14. Polish, 15. Russian, 16. Turkish, 17. Brazilian Portuguese PostScript3 1.
  • Page 210 1. Appendices: Specifications Supported Paper Sizes Supported and the size is molded in the tray. Need to select paper size by operation panel/driver. Supported but size is not molded in the tray. Need to select paper size by operation panel/driver. Need to input paper size by operation panel and driver.
  • Page 211 Supported Paper Sizes Input Tray SEF/ Auto. Type Size Standard Option Bypass Dup. Tray Tray 11 x 17" 8 1/2 x 14” Legal 14 x 8 1/2” 8 1/2 x 11” Letter 11 x 8 1/2” 5 1/2 x 8 1/2” Half Letter 8 1/2 x5 1/2”...
  • Page 212 1. Appendices: Specifications Input Tray SEF/ Auto. Type Size Standard Option Bypass Dup. Tray Tray 90-216mm Width (3.54 x8.50”) Custom 148 –356mm Length (5.83 x14.02”)

  • Page 213: User Replaceable Items

    Preventive Maintenance Preventive Maintenance User Replaceable Items Item Yield Note Approx. 25 k prints/ bottle Image Coverage Ratio: Waste Toner Bottle 5%, BK:CMY=5:5 (See condition 4) AIO BK (1.8k) Approx. 2.0 k prints/cartridge For M199/ M199 *Except for NA AIO CMY (1.4k) Approx.
  • Page 214 1. Appendices: Specifications Sets whether to display the PM parts replacement notice and whether to stop the engine. At near end: No Notice / Not Stopped At life end: Notice “Replace Now” / Not Stopped At near end: No Notice / Not Stopped PM Parts Rep Notice At life end: No Notice / Not Stopped...

  • Page 215: Exchange And Replace Procedure

    Exchange and Replace Procedure Exchange and Replace Procedure If the machine exchange and replacement is required, arrange to send a machine without the four print cartridges (AIO) to the customer site. Instruction Instruct the customer to do the following procedure. Before the substitute machine gets to the customer site •...
  • Page 216 1. Appendices: Specifications 4. Pull out the waste toner bottle [A]. 5. Release the hook [A] under the guide plate. 6. Move the guide plate [B] underneath the fusing unit to the left, and then remove it. 7. Pull out the image transfer belt unit [A] ( x 2).
  • Page 217 Exchange and Replace Procedure 8. Clean inside the printer, especially around the circled area [A]. 9. Clean the circled area at the waste toner bottle [A] and circled area [B] at image transfer belt unit. 10. Reassemble the printer.
  • Page 218 1. Appendices: Specifications FAQs/Knowledge Base You can access the FAQs and knowledge base for this model through Web Image Monitor. 1. http://machine’s_IP_address 2. Click ‘FAQ/Knowledge Base’ at the top right of the screen.

This manual is also suitable for:

M199M204Mf4M200M203

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