Troubleshooting - Desa CGEF32C Safety Information And Installation Manual

WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
OBSERVED pROBLEM
Fireplace turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
Remote control does not work
Fireplace will not come on when
switch is flipped to ON
Heater does not provide heat
when turned on
119635-01B

TRoUbLEShooTING

pOSSIBLE CAUSE
1. Fireplace has overheated
and safety devise has cause
thermal switch to disconnect
or home circuit breaker has
opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
1. Low batteries
1. Fireplace is not plugged in to
an electrical outlet
2. Fireplace fuse has blown
1. Thermal switch has been
tripped
2. Circuit breaker has been
tripped
www.desatech.com
REMEDy
1. Reset switch by turning main
power switch off and waiting
5 minutes then turning it back
on or reset circuit breaker
1. Disconnect from power source
and inspect wiring for loose
connections
2. Call a qualified service techni-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni-
cian to replace flame motor
1. Replace AA batteries in re-
mote control
1. Check plug
2. Disconnect from power source
and replace fireplace fuse (see
Figure 2, page 3) with F3.15A
fuse
1. Turn unit off and unplug
unit for 5 minutes. Plug back
in and turn unit on. If plug
cannot be reached, follow
directions for tripped circuit
breaker
2. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then flip circuit
breaker back on
11