Troubleshooting - D-Link DKVM-16 Manual

Troubleshooting

General Problems
Q: The OSD menu does not display a "
connected and powered up.
A: DKVM-16 updates "
again and it should re-detect all the active channels.
Q: When cascading the MASTER unit does not see the slave unit(s).
A:
Refer to the Installation section for information on how to properly connect
the daisy-chain cable.
Make sure you are using the correct daisy-chain cable. Using any other
cable will not guarantee proper operation or video quality.
Reset all the slave units first and then reset master unit to recover the lost
slave unit.
Although a power supply is not necessary to make the slave unit work, try
adding a power supply.
Monitor/Video Problems
Q: I am getting ghost shadowing or fuzzy images on my monitor.
A:
Check the cables and make sure that they are connected properly.
Your resolution and/or refresh rate may be extremely high, or your
cable may be too long. Replace your VGA cables with coaxial,
double-shielded cables.
Check to make sure that the power adapter is plugged in and is
working properly. Make sure the power switch is on.
Lower your refresh rate and/or screen resolution settings.
Keyboard Problems
Q: The keyboard is not detected or a keyboard error is reported during boot-up.
A:
Check the cables and make sure that they are connected properly to the
correct ports.
Check to make sure that the power adapter is plugged in and is working
properly. Make sure the power switch is on.
Do not press any keys on the keyboard while the selected computer is booting
up. This applies to any PC, whether it is standalone or connected to a
DKVM-16.
" every 2 seconds. Use the hot key to access the OSD menu
" on a channel where a computer is
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