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TROUBLESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1. WHAT DO I DO IF MY COMPUTER DOES NOT DETECT MY DUB-H7?
Check and ensure that all cables and the power adapter are connected
securely. Check that the connecting USB port on your computer is
functioning correctly. If not, try connecting to an alternative USB port on
your computer.
2. WHAT DO I DO IF I GET A "USB HUB CURRENT LIMIT EXCEEDED" MESSAGE
IN MICROSOFT WINDOWS?
Make sure that the combined power draw of devices connected to the
ports does not exceed 2.4 A. If a port becomes overloaded, this message
will appear on your computer. Reset the DUB-H7 by disconnecting both
the power adapter and the USB cable connecting the DUB-H7 to your
computer for 5 seconds before plugging both cables back in.
3. WHAT DO I DO IF MY DUB-H7 DOESN'T AUTOMATICALLY GO INTO
HIGH-POWER MODE WHEN MY COMPUTER SHUTS DOWN?
Go into the computer's BIOS setup and disable the "Keyboard/Mouse Boot"
option. Please note that some computers do not support automatic mode
change when they shut down. If that is the case with your computer, simply
disconnect the DUB-H7 from your computer to let your DUB-H7 go into
High-Power Charging Mode.
DUB-H7
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