Related Manuals for Packard Bell oneTwo M3830
Summary of Contents for Packard Bell oneTwo M3830
- Page 1 Packard Bell oneTwo M3830 / M3831 All-In-One Computer Service Guide Service guide files and updates are available on the Acer/CSD web site; for more information, go to http://csd.acer.com.tw PRINTED IN TAIWAN...
-
Page 2: Revision History
Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3830 / M3831 All-In-One Computer Service Guide. Date Chapter Updates Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 3 Acer is a registered trademark of Acer Incorporated. Other brand and product names are trademarks and/or registered trademarks of their respective holders. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 4 CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 5: Fru Information
FRU list of this printed service guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 6 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 7: Table Of Contents
Removing the Memory Modules ........49 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 8 ..........111 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 9: Chapter 1 - Features And Specifications
Chapter 1 Features and Specifications This chapter lists the features and specifications of the Packard Bell oneTwo M3830 / M3831 AIO computer. NOTE The items listed in this section are for reference only. The exact configuration of your PC depends on the model purchased. -
Page 10: Physical Specifications
System dimension (W × H × D) 104 × 400 × 500 mm (4.09 × 15.75 × 19.66 in) Mainboard form factor Standard DTX Mainboard dimensions (W × H) 200 × 244 mm Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 11: System Tour
• Icons for the capacitive keys are only visible when the system is turned on. • The auxiliary lighting capacitive key is designed to provide a light source when using a keyboard in low-light conditions. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 12: Left View
HD dual digital TV tuner Monitor port (VGA) (optional) Line-in jack HDMI port Line-out jack PS/2 mouse port Microphone jack PS/2 keyboard port Line-in jack AC power jack Line-out jack Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 13: Right View
Right View Item Icon Component Microphone jack Line-out jack USB ports Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 14: Rear View
Rear View Item Component Ventilation slots Mounting holes for wall mount option Computer stand Kensington slot Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 15: Hardware Specifications
Item Specification North bridge Intel G43 Express Chipset South bridge Intel ICH10 Chipset I/O controller SIO ITE 8720 BIOS Item Specification BIOS chip AMI BIOS Setup utility CMOS Setup Utility Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 16: Memory
Tray height (mm)) 12.7 mm Interface SATA Supported models DVD-Super Multi • HLDS GT31N double-layer drive • PLDS DS-8A5SH Blu-ray Disc • Panasonic UJ141AL / UJ240A combo drive • HLDS CT21N Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 17: Ethernet
• Left panel audio jacks – Line-in, line-out, and microphone jacks – Line-in and line-out jacks Webcam Item Specification Resolution 2.0 MP Supported models • Chicony CNFA21321004590L • Park Orchid C04PL037F • Primax 50-704A4WNT8 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 18: Lcd Panel
– LPL LM215WF1 TLA1 LF Inverter board • Darfon VZ.13156.B01 • Sumida IV30260SPEC139 Power Supply Unit Item Specification Output (max.) 220 W Supported models • Lite-On PS-5221-06A2 • Delta DPS-220UB-1 A • Chicony CPB09-D220R Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 19: Chapter 2 - System Utilities
Replace the RTC battery with a new one. NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this Service Guide. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 20: Accessing The Setup Utility
Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use the Up/Down/Left/Right arrow keys to scroll through the items in the submenu Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 21: Navigating Through The Setup Utility
• The screenshots used in this section are for illustration only. The values displayed may not be the same as those in your computer. • In the descriptive tables following each of the menu screen illustrations, settings in boldface are the default and suggested settings. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 22: Product Information
System Serial Number System serial number. System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released. Asset Tag Number System asset tag number Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 23: Standard Cmos Features
• All Errors - Any error detected will pause the system. • No Errors - BIOS will ignore any errors detected during POST • All, but Keyboard - If a keyboard error is detected, BIOS will pause the system. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 24: Advanced Bios Features
If you set this item to On, the keyboard Num Lock key will be active when the computer boots up. USB Beep Select whether to allow the BIOS to emit error beeps or display error Enabled Message messages during USB device enumeration. Disabled Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 25: Advanced Chipset Features
DVMT DVMT/Fixed Select to specify the maximum memory size that can be allocated 128 MB Memory Size as graphics memory using the Intel Dynamic Video Memory 256 MB Technology. Maximum Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 26: Integrated Peripherals
Enabled Controller Disabled Onboard LAN Enables or disables the onboard LAN controller. Enabled Controller Disabled Onboard LAN Enables or disables the onboard LAN option ROM function. Enabled Option ROM Disabled Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 27: Power Management Setup
• Last State - The computer reverts to the last power state before the power loss occurred. • On - The computer switches back on after the AC power loss. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 28: Pc Health Status
System Fan Speed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB VBAT Smart Fan When enabled, fan speed will speed up or slow down Enabled depending on the system temperature. Disabled Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 29 Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 30: Bios Security Features
When you are prompted to enter a password, you have three tries before the system halts. Do not forget your password. If you forget your password, you may have to return your computer to your dealer to reset Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 31 Press Enter twice without entering anything in the new and confirm password fields. You will be prompted to confirm the password removal. Press Enter. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 32: Load Default Settings
Select Load Default Settings, then press Enter. You will be prompted to load the system defaults. Select OK, then press Enter. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 33: Exit Without Saving
Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 34 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 35: Chapter 3 - System Disassembly
Unplug the power cord from the computer. Unplug the network cable and all connected peripheral devices from the computer. Place the computer on a flat, steady surface with the rear cover facing upward. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 36: Disassembly Procedures
Use a flat screwdriver to pry off the plastic shells covering the computer stand screws. Remove the screws securing the computer stand. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00N85.266 Remove the computer stand. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 37: Removing The I/O Cable Cover
Remove the I/O cable cover Removing the Rubber Feet Perform the “Pre-disassembly Procedure” on page 27. Use a flat screwdriver to pry off the rubber feet from the computer base. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 38: Removing The Rear Cover
Removing the I/O Cable Plate Remove the rear cover by following the procedure described in the previous section. Push the latch to disengage the I/O cable plate from the chassis. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 39: Removing The Optical Disc Drive
Remove the rear cover by following the procedure described on page 30. Remove the screw securing the ODD. Quantity Color Torque Part Number Silver 4.0–4.5 kgf-cm 86.00B75.240 Slide the ODD outward, then disconnect the ODD SATA cable from the drive. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 40 Remove the ODD from the chassis. Remove the screw securing the ODD bracket. Quantity Color Torque Part Number Silver 1.3–1.5 kgf-cm 86.7A122.4R0 Detach the ODD bezel from the module. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 41: Removing The Wireless Module
Slide the scaler board cover towards the speaker area to disengage the cover tabs from the chassis, then remove the scaler board cover. Disconnect the antenna cables from the WLAN module. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 42 Remove the screw securing the WLAN module. Quantity Color Torque Part Number Black 1.3–1.5 kgf-cm 86.7A122.4R0 Remove the WLAN module. Remove the tapes securing the antenna cables, then free the cables the chassis. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 43: Removing The Scaler Board
Remove the rear cover by following the procedure described on page 30. Remove the scaler board cover by following steps 2 and 3 of the previous section. Disconnect all the cables from the scaler board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 44 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 45: Removing The Usb/Audio Board
4.0–4.5 kgf-cm 86.00B75.240 Slide the USB/audio board cover outward to disengage the cover tabs from the chassis, then remove the USB/audio board cover. Disconnect the two cables from the USB/audio board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 46 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 47: Removing The Wall Mount Plate
Torque Part Number Silver 4.0–4.5 kgf-cm 86.00B75.240 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the chassis, then remove the wall mount plate. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 48: Removing The Inverter Board
Remove the wall mount plate by following the procedure described on the previous section. Remove the screw securing the inverter board cover. Quantity Color Torque Part Number Silver 4.0–4.5 kgf-cm 86.00B75.240 Remove the inverter board cover. Disconnect all cables from the inverter board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 49 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 50: Removing The Tv Tuner Card
Disconnect the TV tuner card cable. Remove the screw securing the TV tuner card bracket. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Disconnect TV tuner card from its expansion slot. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 51: Removing The Graphics Card
Disconnect the HDMI cable from the graphics card. Remove the hex screws securing the DVI to D-Sub cable to the graphics card (a), then detach the cable from the card (b). Quantity Color Torque Part Number Silver 4.5 kgf-cm 86.80536.7R2 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 52 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 53: Removing The Hard Disk Drive
Remove the riser board from its bracket. Removing the Hard Disk Drive Remove the graphics card by following the procedure described on the previous section. Disconnect the power and SATA cables from the hard drive. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 54 Color Torque Part Number Silver 4.0–4.5 kgf-cm 86.00J44.C60 Use a small metal screwdriver to push the hard drive out of its cage (a), then pull out the drive out (b). Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 55: Removing The Heat Sink Fan (Hsf) Assembly
Disconnect the HSF cable from its mainboard connector. Loosen the HSF's spring-loaded screws in a diagonally opposite pattern (an "X" pattern). Quantity Color Torque Part Number Silver 4.0–4.5 kgf-cm – Remove the HSF assembly. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 56: Removing The Processor
Wipe the die surface several times to make sure that no particles or dust contaminants are evident. Allow the alcohol to evaporate before continuing. Apply just enough thermal grease to evenly coat the surface of the processor die. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 57: Removing The Memory Modules
Detach the socket latch from the RTC battery, then remove the RTC battery from its socket. The RTC battery has been highlighted with a yellow circle in the above image. Detach the RTC battery and follow local regulations for disposing it. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 58: Removing The Power Supply Unit
Disconnect the 4-pin and 24-pin ATX power cables from their mainboard connectors. Press the top portion of the cable’s retaining latch Pull the cable straight up from its connector. Disconnect the PSU extension cable. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 59 4.0 kgf-cm 86.00J44.C60 Detach the PSU bracket from the power supply unit. Remove the screws securing the PSU to the chassis. Quantity Color Torque Part Number Silver 4.0 kgf-cm 86.00J44.C60 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 60: Removing The Mainboard
Remove the memory modules by following the procedure described on page 49. Remove the RTC battery by following the procedure described on the previous section. Disconnect the HDD and ODD SATA cables from the mainboard. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 61 10. Disconnect all cables from the upper edge area of the mainboard. 11. Remove the screws securing the mainboard. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 62 Follow local regulations for disposing this type of circuit board. Removing the I/O Shield Remove the mainboard by following the procedure described on the previous section. Push the I/O shield to remove it from the chassis. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 63: Removing The Touchscreen Control Board
Follow local regulations for disposing this type of circuit board. Disconnect all cables from the touchscreen control board. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 64: Removing The Bluetooth Module
Push the tabs securing the Bluetooth module. Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it. Disconnect the Bluetooth cable from the module. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 65: Removing The Power Button Assembly
Remove the PSU by following the procedure described on page 50. Remove the touchscreen control board by following the procedure described on page 56. Remove the Bluetooth module by following the procedure described on page 57. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 66: Removing The Speakers
Remove the USB/audio board by following the procedure described on page 37. Remove the mainboard by following the procedure described on page 52. Remove the PSU by following the procedure described on page 50. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 67 Disconnect the IR cable from the front bezel. Disconnect the light bar cables from the light bars. Disconnect the capacitive LED board cable. 10. Disconnect the webcam cable. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 68 11. Remove the screws securing the LCD assembly. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.3AR26.8R0 12. Push back the plastic snaps securing the LCD assembly to the front bezel. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 69: Removing The Chassis
Remove the LCD assembly by following the procedure described on page 59. Remove the screws securing the chassis to the LCD panel. Quantity Color Torque Part Number Silver 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 70 Remove the chassis from the LCD panel and lay it down beside the panel. Release the inverter cables from the chassis. Remove the tapes securing the system cables, then release the cables from their chassis latches. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 71: Removing The Lcd Lvds Cable
Remove the chassis by following the procedure described on page 62. Remove the screws securing the LCD panel bracket (a), then detach the brackets (b). Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 72: Removing The Webcam Module
Remove the LCD assembly by following the procedure described on page 59. Remove the black tape protecting the webcam module. Push the tabs securing the webcam module. Remove the webcam module. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 73: Removing The Capacitive Led Board
Removing the Capacitive LED Board Remove the LCD assembly by following the procedure described on page 59. Remove the capacitive LED board cover. Pry the capacitive LED board from the front bezel. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 74: Removing The Light Bars
Remove the LCD assembly by following the procedure described on page 59. Remove the black tape protecting the light bars. Push the tabs securing both ends of the two light bars. Remove the light bars from the front bezel. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 75: Chapter 4 - Troubleshooting
Make sure that there is no point of contact in the system that can cause a power short. If the cause of the failure is still can not be determined, perform the “System Internal Inspection” procedure described on the next page. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 76: Checkpoints
Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum. Disable CACHE before memory detection. Execute full memory sizing module. Verify that flat mode is enabled. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 77: Boot Block Recovery Code Checkpoints
Verify that the found flash part size equals the recovery file size. The recovery file size does not equal the found flash part size. Erase the flash part. Program the flash part. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 78: Post Code Checkpoints
Displaying sign-on message, CPU information, setup key message, and any OEM specific information. Initializes different devices through DIM. See DIM Code Checkpoints section for more information. USB controllers are initialized at this point. Initializes DMAC-1 & DMAC-2. Initialize RTC date/time. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 79 Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module. Prepare BBS for Int 19 boot. End of POST initialization of chipset registers. Save system context for ACPI. Passes control to OS Loader (typically INT19h). Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 80: Post Error Indicators
IMPORTANT If your system fails after you make changes in the Setup menus, reboot the computer, enter Setup again and load Setup defaults to correct the error. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 81 Insert boot media in selected boot device NO ROM BASIC This message occurs on some systems when no bootable device can be detected. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 82: Storage Device
The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an ATAPI Incompatible ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 83 Status BAD failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 84: System Configuration
BIOS POST could not initialize the Master Interrupt Controller. This may indicate a error problem with system hardware. Interrupt Controller-2 BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware. error Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 85 Unknown BIOS error. This message is displayed when language module is not present in the AMIBIOS8 Error code = 004Bh ROM. Floppy Controller Error in initializing legacy Floppy Controller. Failure Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 86 Blinking cursor only; system does not work. • IDE drive connection/cables • IDE disk drives • See “Undetermined Problems”. • Mainboard NOTE Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 87 Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set correctly and the drive’s optical lens is clean before diagnosing any optical drive problems. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 88 • Missing, broken, or incorrect characters • Mainboard • Blank monitor (dark) • Blank monitor (bright) • Distorted image • Unreadable monitor Display changing colors. • Monitor signal connection/cable • Video adapter card • Mainboard Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 89 • Reload software from Recovery CD. system. (Only pressing power button can turn off the system). No system power, or power supply fan is • Power supply not running. • Mainboard Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 90: Beep Codes
If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU. If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a non-defective FRU. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 91: Bios Recovery
Press F9 to load the system default settings. Select Ok, then press Enter. Press F9 to save the default settings and close the Setup utility. Select Ok, then press Enter. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 92: Clearing Cmos
17. During POST, press Delete to access the Setup Utility. 18. Press F9 to load the system default values. 19. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 93: Chapter 5 - System Architecture
Chapter 5 System Architecture This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3830 / M3831 computer. Block Diagram The core subsystems of the Packard Bell oneTwo M3830 / M3831 computer are depicted in the following block diagram. -
Page 94: Mainboard Layout
Left panel audio jacks Top: Line-in, line-out, and microphone jacks Bottom: Line-in and line-out jacks USBLAN1 Left: Ethernet port Right: USB ports USBESATA1 Left: USB ports Right: eSATA port VGA1 Monitor port Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 95 24-pin ATX power connector SIO ITE 8720 controller Intel ICH10 Chipset (south bridge) RTC battery SATA0 ODD SATA cable connector Internal buzzer SATA3 HDD SATA cable connector JBIOS1 Clear CMOS jumper Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 96 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 97: Chapter 6 - Field Replaceable Unit (Fru) List
Chapter 6 Field Replaceable Unit (FRU) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3830 / M3831 computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization). -
Page 98: Exploded Diagram
Webcam module USB/audio board cover Chassis Power button holder Mainboard Power button knob Wall mount plate Capacitive LED board cover Rear cover Light bar guide I/O cable cover Light bar cover Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 99: Fru List
SDDR3 64BITS SAMSUNG DVI HDMI W/LP BRACKET ROHS VGA CARD PCPARTNER 288-1E145-C01AC HD5450 512MB VG.APC54.513 64BITS SDDR3 DVI+HDMI LP (NEW HYNIX -1.2) VGA CARD PCPARTNER 288-1E153-C00AC HD5450 512MB VG.APC54.532 64BITS SDDR3 DVI+HDMI LP 4 LAYER Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 100 CPU INTEL PENTIUM E5500 2.80G 2M 2625 SLGTJ KC.55001.DEV AT80571PG0722ML CPU INTEL PENTIUM WOLFDALE E6600 3.06G 1066M 65W KC.66001.DEM CPU INTEL WOLFDALE E8500 3.16G 6M 1333FSB 65W KC.85001.DEE CPU INTEL WOLFDALE E8600 3.33G 6M 1333FSB 65W KC.86001.DEE Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 101 HDD 640GB 3.5" 7200RPM SATA II WD WD6400AAKS- KH.64007.002 22A7B2 XL320-M HDD 3.5" 500GB 7200RPM SATA WD XL320M KH.50008.014 WD5000AAKS-22M9A0 HDD 320GB 3.5" 7200RPM SATA II WD WD3200AAJS- KH.32008.016 22L7A0 XL320S Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 102 Case / Cover / Bracket / Assembly Front bezel FRONT BEZEL FOR 21.5 60.U5M01.001 Power button holder HLDR POWER HOLDER PG 42.U5R01.002 Capacitive LED board cover FUNCTION KEY COVER 42.U5R01.003 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 103 ASSY MB COVER BRACKET PG 60.U5R01.004 Inverter board cover INVERTER BOARD COVER 60.U5R01.003 Scaler board cover SCALAR COVER BRACKET 33.U5R01.002 USB/audio board cover FRONT IO BOARD BRACKET 60.U5R01.001 HDD cage HDD BRACKET 33.U5R01.001 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 104 FIO MIC CABLE 50.U5R01.023 Speaker cable SPEAKER CABLE 50.U5R01.018 SPEAKER CABLE 50.U5R01.019 HDD SATA cable HDD SATA CABLE 50.SAS01.001 HDD SATA CABLE 15PIN 50.U5R01.005 HDD SATA CABLE 15PIN 50.U5R01.006 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 105 POWER CORD 125V 10A BLACK MEXICO 27.01518.A01 POWER CORD 125V 7A 3G JAPAN 27.01518.181 POWER CORD 250V 3PIN 1800MM UK 27.03118.031 POWER CORD 250V SOUTH AFRICA 27.01518.0Q1 POWER CORD AUSTRALIA WITH TESTED TAG 27.01518.0N1 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 106 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK KB.RF403.187 SPANISH WITH PB LOGO KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK KB.RF403.190 SWEDISH WITH PB LOGO KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK KB.RF403.192 SWISS/G WITH PB LOGO Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 107 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.259 SLOVENIAN KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.248 SPANISH KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.253 SWISS/G KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.267 TURKISH Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 108 PAIR WITH OVU430008 EMEA FOR WINDOWS7 Miscellaneous GLUE FOR GLASS PANEL LEFT AND RIGHT 21.5 47.GB701.002 GLUE FOR GLASS PANEL TOP AND LOWER 21.5 47.GB701.001 TOUCH CONTROL BOARD MYLAR 47.GBF01.001 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 109: Appendix A - Model Definitions And Configurations
Appendix A Model Definitions and Configurations This appendix provides features summary for each of the Packard Bell oneTwo M3830 / M3831 computer model configurations. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... -
Page 110: Common Features
Packard Bell oneTwo M3830 / M3831 Model Configurations Common features • Project name: pRichards • Card reader: Yes • Mainboard: Richards WIG43_1394(N)_logo(N)_Eup(Y) • OS: W7HP64 • DIMM1: U2GBIII13 Base Power Model Part No. Description Chassis Bezel DIMM2 TV Tuner WLAN... - Page 111 Base Power Model Part No. Description Chassis Bezel DIMM2 TV Tuner WLAN Mouse Unit Cord oTM3831 PW.U5WE EMEA oTM3831 CH EMEA002 HX093J PAIO1021 PDCE5700 U2GBIII13 D500GB7. NSM8XS D21.5WU PCIe/SW/ 802.11 b/g/n Bluetooth RF2.4/ RF2.4/ EMEA 2.083 W7HP64PES0407/PDCE5700/ DVB-T/ (mini-card/ 220W 0420_PB 0420_PB Win7...
- Page 112 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 113: Appendix B - Test Compatible Components
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3830 / M3831 Vista Compatibility Test Report released by the Acer Mobile System Testing Department. - Page 114 SanDisk MicroSDHC 4 GB Card with Adapter SanDisk Kingston SDHC SD4 32 GB Card Kingston xD Card Olympus xD-Picture Card M+ 2GB Speed Card Olympus Fujifilm xD-Picture Card Type M 2 GB Fujifilm Packard Bell oneTwo M3830 / M3831 Service Guide...
-
Page 115: Approved Vendor List (Avl)
Approved Vendor List (AVL) Component Vendor Key Specifications Model Part Number Mainboard kit Wistron MB Kit oTM3830; oTM3831 Intel G43 ICH10 82567V W/ 1394 LF Richards WIG43_1394(N)_logo(N)_Eup(Y) MB.U5V01.001 DTX W/EUP Front bezel Wistron PB Bezel PAIO1021 for 21.5" w/i HX093J chassis PAIO1021 PZ.11900.196 Chassis... - Page 116 Component Vendor Key Specifications Model Part Number Hard drive HGST 7200rpm 320GB HDT721032SLA380 Saturn KH.32007.006 7200rpm 640GB HDT721064SLA360 Saturn KH.64007.002 7200rpm 1000GB HDS721010CLA332 Jupiter KH.01K07.003 7200rpm 320GB WD3200AAJS-22L7A0 XL320S-3 KH.32008.016 7200rpm 500GB WD5000AAKS-22V1A0 SATA II WD5000AAKS-22V1A0 KH.50008.014 7200rpm 640GB WD6400AAKS-22A7B2 XL320M KH.64008.003 5400rpm 1000GB WD10EADS-22M2B0...
- Page 117 Component Vendor Key Specifications Model Part Number Graphics card NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET ROHS VG.ECS31.5L1 (continuation) HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP BRACKET VG.ECS54.511 ROHS WLAN module Lite-On Lite-On WN6607LH WLAN WN6607LH, Realtek RTL8191SU, WN6607LH NI.10200.041 802.11bgn 1Tx2R WLAN (mini-card)(USB interface) Half Size...
- Page 118 Component Vendor Key Specifications Model Part Number Power supply unit Lite-On PSU LITE-ON PS-5221-9AB 220W Active PFC 100-127V/220- PY.2200B.011 (continuation) 240V Delta PSU DELTA DPS-220UB-2 B 220W 100-240V PY.22009.008 PSU CHICONY POWER CPB09-D220E 220W Active PFC 100- PY.2200F.006 127V/220-240V Bluetooth module Chicony BT MODULE BT V2.1+EDR CSR BLUECORE4-PC-R BC10B-04C1...
- Page 119 Component Vendor Key Specifications Model Part Number USB keyboard Keyboard CHICONY KU-0420 USB 105KS Black UK KB.USB03.268 (continuation) Keyboard CHICONY KU-0420 USB 105KS Black French KB.USB03.269 Keyboard CHICONY KU-0420 USB 105KS Black German KB.USB03.270 Keyboard CHICONY KU-0420 USB 105KS Black Nordic KB.USB03.271 Keyboard CHICONY KU-0420 USB Standard 105KS Black KB.USB03.272...
- Page 120 Component Vendor Key Specifications Model Part Number Wireless keyboard Keyboard CHICONY WUG0570 RF2.4 105KS Black Russian KB.RF403.200 (continuation) with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Hungarian KB.RF403.201 with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Greek with KB.RF403.202 PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Danish with...
-
Page 121: Appendix C - Online Support Information
We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 122 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
-
Page 123: Index
48 supported cards 2 rear cover 30 checkpoints RTC battery 50 boot block 68 rubber feet 29 DIM 72 scaler board 35 overview 68 speakers 58 POST 70 tools 27 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide... - Page 124 2 troubleshooting 67 troubleshooting 78 HDD, see hard disk drive 2 media storage 2 HDMI port 4 memory headphone jack 5 check size 14 DIMM slots 87 part number 92 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 125 ODD SATA cable 94 RTC battery optical disc drive 93 power button assembly 91 BIOS error 11 power button/LED cable 94 location 87 power supply unit 95 remove 50 processor 92 screws 97 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...
- Page 126 64 front view 3 specifications 9 left view 4 wireless LAN rear view 6 cable, part number 94 right view 5 card, part number 92 module, remove 33 specifications 8 Packard Bell oneTwo M3830 / M3831 AIO Computer Service Guide...