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oneTwo M3851
Service manual
Packard Bell oneTwo M3851 Service Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Revision History
Fru Information
Table of Contents
Chapter 1 - Features and Specifications
System Features
Physical Specifications
System Tour
Front View
Left View
Right View
Rear View
Hardware Specifications
Processor
Chipsets
Bios
Memory
Hard Disk Drive
Optical Disc Drive
Ethernet
Wireless LAN
Bluetooth
Audio
Webcam
LCD Panel
Power Supply Unit
Chapter 2 - System Utilities
CMOS Setup Utility
Accessing the Setup Utility
Navigating through the Setup Utility
Setup Utility Menus
Product Information
Standard Cmos Features
Advanced Bios Features
Advanced Chipset Features
Integrated Peripherals
Power Management Setup
Pc Health Status
Bios Security Features
Load Default Settings
Exit Without Saving
Chapter 3 - System Disassembly
Disassembly Tools
Pre-Disassembly Procedure
Disassembly Procedures
Removing the Computer Stand
Removing the I/O Cable Cover 2
Removing the Rubber Feet
Removing the Rear Cover
Removing the I/O Cable Plate
Removing the Optical Disc Drive
Removing the Scaler Board
Removing the Usb/Audio Board
Removing the Wall Mount Plate
Removing the Hard Disk Drive
Removing the Inverter Board
Removing the Heat Sink Fan (HSF) Assembly
Removing the Processor
Removing the Memory Modules
Removing the Mainboard
Removing the Power Supply Unit
Removing the Touchscreen Control Board
Removing the Bluetooth Module
Removing the Power Button Assembly
Removing the LCD Assembly
Removing the Main Chassis
Removing the LCD Cable
Removing the LCD Panel Brackets
Removing the Webcam Module
Removing the Capacitive LED Board
Removing the Light Bars
Chapter 4 - Troubleshooting
Hardware Diagnostic Procedure
System Check Procedures
Checkpoints
Boot Block Recovery Code Checkpoints
Post Code Checkpoints
POST Error Indicators
Storage Device
System Configuration
Beep Codes
Undetermined Problems
BIOS Recovery
Clearing CMOS
Chapter 5 - System Architecture
Block Diagram
Mainboard Layout
Chapter 6 - Field Replaceable Unit (FRU) List
Exploded Diagram
FRU List
Appendix A - Model Definitions and Configurations
Appendix B - Test Compatible Components
Approved Vendor List (AVL)
Appendix C - Online Support Information
Index
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Physical Specifications
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Packard Bell oneTwo M3850 / oneTwo M3851 /
oneTwo L5850 / oneTwo L5851
All-In-One Computer Service Guide
Service guide files and updates are available
on the Acer/CSD web site; for more
information, go to
http://csd.acer.com.tw
PRINTED IN TAIWAN
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Summarization of Contents
Features and Specifications
System Features
Lists the core features and specifications of the computer.
Physical Specifications
Details the physical dimensions and form factor of the system.
System Tour
Illustrates the physical outlook of the computer with labeled components.
Processor Specifications
Details processor model, clock speed, cache, cores, and socket.
Chipset and BIOS Specifications
Specifies the system chipset and BIOS details.
Memory Specifications
Lists memory controller, slots, maximum memory, and type.
Hard Disk Drive Specifications
Details HDD capacities and supported models.
Optical Disc Drive Specifications
Lists ODD types and supported models.
Ethernet Specifications
Provides specifications for the Ethernet controller and connector.
Wireless LAN Specifications
Details wireless LAN models and form factor.
Bluetooth Specifications
Lists Bluetooth module model and version.
Audio Specifications
Describes the audio controller and features.
Webcam Specifications
Provides webcam resolution and supported models.
LCD Panel Specifications
Lists LCD panel size, resolution, brightness, and touchscreen support.
Power Supply Unit Specifications
Details PSU specifications and supported models.
System Utilities
CMOS Setup Utility
Explains the CMOS Setup Utility and its purpose for hardware configuration.
Accessing the Setup Utility
Provides steps on how to enter the CMOS Setup Utility.
Navigating the Setup Utility
Explains the keyboard keys used to navigate the Setup Utility screens.
Setup Utility Menus
Lists the twelve menus available within the Setup Utility for system configuration.
Product Information
Details system information such as processor, BIOS version, and serial number.
Standard CMOS Features
Describes CMOS settings like date, time, and boot device configuration.
Advanced BIOS Features
Covers BIOS features like Quick Boot, Boot Device Priority, and Virus Protection.
Advanced Chipset Features
Details chipset features like AMD Cool 'n' Quiet and Memory Hole Remapping.
Integrated Peripherals
Explains how to enable or disable onboard peripherals like SATA, USB, and Audio.
Power Management Setup
Covers ACPI Suspend Mode, Deep Power Off Mode, and wake-up options.
PC Health Status
Displays system monitoring parameters like CPU temperature, fan speed, and voltages.
Frequency/Voltage Control
Allows configuration of clock signals and spread spectrum for performance tuning.
BIOS Security Features
Describes setting up supervisor and user passwords for system security.
Setup Utility Options
Covers Load Default Settings, Save & Exit Setup, and Exit Without Saving options.
System Disassembly
Tools and Preparation
Lists necessary tools and outlines pre-disassembly steps.
Removing the Computer Stand
Step-by-step instructions for removing the computer stand.
Removing I/O Cable Cover and Rubber Feet
Procedure to remove the I/O cable cover and rubber feet.
Removing Rear Cover and I/O Plate
Steps for removing the rear cover and I/O cable plate.
Removing Optical Disc Drive
Procedure for removing the optical disc drive.
Removing Scaler Board
Steps to remove the scaler board.
Removing USB/Audio Board
Procedure for removing the USB/Audio board.
Removing Wall Mount Plate
Steps to remove the wall mount plate.
Removing Hard Disk Drive
Procedure for removing the hard disk drive.
Removing Inverter Board
Steps to remove the inverter board.
Removing Heat Sink Fan (HSF) Assembly
Procedure for removing the heat sink fan assembly.
Removing the Processor
Detailed steps for removing and installing the processor.
Removing Memory Modules
Instructions for removing memory modules from DIMM slots.
Removing the Mainboard
Steps for removing the mainboard, including disconnecting power cables.
Removing the Power Supply Unit
Procedure for removing the power supply unit.
Removing Touchscreen Control Board
Steps to remove the touchscreen control board.
Removing Bluetooth Module
Procedure for removing the Bluetooth module.
Removing Power Button Assembly
Steps to remove the power button assembly.
Removing LCD Assembly
Procedure for removing the LCD assembly.
Removing Main Chassis
Steps to remove the main chassis from the LCD module.
Removing LCD Cable and Brackets
Procedure for removing the LCD cable and panel brackets.
Removing Webcam and Capacitive LED Board
Steps to remove the webcam module and capacitive LED board.
Removing Light Bars
Procedure for removing the light bars.
Troubleshooting
Diagnostic Procedures
Outlines hardware diagnostic steps and system check procedures.
BIOS and POST Checkpoints
Explains BIOS checkpoints, POST codes, and error indicators for system startup.
Memory and Boot Error Messages
Lists error messages related to Memory and Boot failures.
Storage Device Error Messages
Lists error messages related to Storage device initialization failures.
System Configuration and CMOS Errors
Details error messages for System Configuration, CMOS, and miscellaneous issues.
Symptom-to-FRU Mapping
Provides a cross-reference between system symptoms and Field Replaceable Units (FRUs).
Beep Codes and Undetermined Problems
Covers troubleshooting using beep codes and methods for unclear problems.
System Architecture
Block Diagram
Shows the block diagram of the computer's core subsystems.
Mainboard Layout
Illustrates the major components on the mainboard with labels.
Field Replaceable Unit (FRU) List
FRU Information and Exploded Diagram
Provides notes on FRU part numbers and an exploded diagram of components.
FRU Part Number Listing
Comprehensive list of Field Replaceable Units with part numbers.
Appendix A – Model Definitions and Configurations
Common Features Summary
Lists common features across different computer models.
Appendix B – Test Compatible Components
Compatible Components List
Lists components, device names, and vendors verified for compatibility.
Appendix C – Online Support Information
Technical Resources and Support Services
Describes online technical support services, resources, and contact information.
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