Packard Bell oneTwo L5351 Service Manual
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Packard Bell oneTwo L5351 Service Manual

Packard Bell oneTwo L5351 Service Manual

All-in-one computer
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Packard Bell oneTwo M3350 / oneTwo M3351 /
oneTwo L5350 / oneTwo L5351
All-In-One Computer Service Guide
Service guide files and updates are available
on the Acer/CSD web site; for more
information, go to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Packard Bell oneTwo L5351

  • Page 1 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide Service guide files and updates are available on the Acer/CSD web site; for more information, go to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide. Date Chapter Updates Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 3 Acer is a registered trademark of Acer Incorporated. Other brand and product names are trademarks and/or registered trademarks of their respective holders. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 4 CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 5: Fru Information

    FRU list of this printed service guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 6 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 7: Table Of Contents

    Removing the Mainboard ......... . .47 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 8 ..........111 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 9: Chapter 1 - Features And Specifications

    Chapter 1 Features and Specifications This chapter lists the features and specifications of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 AIO computer. NOTE The items listed in this section are for reference only. The exact configuration of your PC depends on the model purchased.

  • Page 10: Physical Specifications

    107 × 445 × 560 mm (4.21 × 17.52 × 22.05 in) Mainboard form factor Standard DTX Mainboard dimensions (W × H) 200 × 244 mm Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 11: System Tour

    LCD brightness capacitive key Decrease volume capacitive key Increase volume capacitive key NOTE: Icons for the capacitive keys are only visible when the system is turned on. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 12: Left View

    Serial-to-DVI port (optional) (optional) Line-in jack Monitor port Line-out jack HDMI port Microphone jack PS/2 mouse port Line-in jack PS/2 keyboard port Line-out jack AC power jack Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 13: Right View

    Right View Item Icon Component Microphone jack Line-out jack USB ports Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 14: Rear View

    Rear View Item Icon Component Ventilation slots Mounting holes for wall mount option Computer stand Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 15: Hardware Specifications

    Item Specification System chipset nVIDIA GeForce 8200 (MCP78PV) I/O controller SIO ITE 8720 BIOS Item Specification BIOS chip AMI BIOS Setup utility CMOS Setup Utility Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 16: Memory

    12.7 mm Interface SATA Supported models DVD-Super Multi • HLDS GT31N double-layer drive • PLDS DS-8A5SH Blu-ray Disc • Panasonic UJ141AL/UJ240A combo drive • HLDS CT21N Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 17: Ethernet

    – Line-in, line-out, and microphone jacks – Line-in and line-out jacks Webcam Item Specification Resolution 2.0 MP Supported models • Chicony CNFA21321004590L • Park Orchid C04PL037F • Primax 50-704A4WNT8 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 18: Lcd Panel

    Supported models • Lite-On PS-5221-06A1 / PE-5221-08AP / PS-5221-9AE • Delta DPS-220UB-1 A / DPS-220UB A / DPS-220UB-2 B • Chicony CPB09-D220R / CPB09-D220A / CPB09-D220E Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 19: Chapter 2 - System Utilities

    Replace the RTC battery with a new one. NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this Service Guide. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 20: Accessing The Setup Utility

    Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use the Up/Down/Left/Right arrow keys to scroll through the items in the submenu Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 21: Navigating Through The Setup Utility

    • In the descriptive tables following each of the menu screen illustrations, settings in boldface are the default and suggested settings. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 22: Product Information

    System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released. Asset Tag Number System asset tag number Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 23: Standard Cmos Features

    No Errors - BIOS will ignore any errors detected during POST • All, but Keyboard - If a keyboard error is detected, BIOS will pause the system. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 24: Advanced Bios Features

    Disabled USB Beep Select whether to allow the BIOS to emit error beeps or display error Enabled Message messages during USB device enumeration. Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 25: Advanced Chipset Features

    32 MB 64 MB 128 MB 256 MB Current UMA Size Displays the size of video memory (located in upper memory area–UMA) detected during boot-up. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 26: Integrated Peripherals

    Enables or disables the onboard LAN controller. Enabled Controller Disabled Onboard LAN Enables or disables the onboard LAN option ROM function. Enabled Option ROM Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 27: Power Management Setup

    • Last State - The computer reverts to the last power state before the power loss occurred. • On - The computer switches back on after the AC power loss. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 28: Pc Health Status

    +1.1V +3.30V +5.00V +12.0V 5VSB VBAT Smart Fan When enabled, fan speed will speed up or slow down depending on Enabled the system temperature. Disabled Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 29 Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 30: Bios Security Features

    When you are prompted to enter a password, you have three tries before the system halts. Do not forget your password. If you forget your password, you may have to return your computer to your dealer to reset Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 31 Press Enter twice without entering anything in the new and confirm password fields. You will be prompted to confirm the password removal. Press Enter. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 32: Load Default Settings

    Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 33: Chapter 3 - System Disassembly

    Unplug the network cable and all connected peripheral devices from the computer. Place the computer on a flat, steady surface with the rear cover facing upward. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 34: Disassembly Procedures

    Use a flat screwdriver to pry off the plastic shell covering the computer stand screws. Remove the screws securing the computer stand. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00N85.266 Remove the computer stand. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 35: Removing The I/O Cable Cover

    Removing the Rubber Feet Perform the “Pre-disassembly Procedure” on page 25. Use a flat screwdriver to pry off the rubber feet from the computer base. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 36: Removing The Rear Cover

    Remove the rear cover by following the procedure described in the previous section. Push the latch to disengage the I/O cable plate from the main chassis. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 37: Removing The Optical Disc Drive

    Remove the screw securing the ODD. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Slide the ODD outward, then disconnect the ODD SATA cable from the drive. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 38 Remove the ODD from the main chassis. Remove the screw securing the ODD bracket. Quantity Color Torque Part Number Silver 1.3–1.5 kgf-cm 86.7A122.4R0 Detach the ODD bezel from the module. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 39: Removing The Scaler Board

    Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis, then remove the scaler board cover. Disconnect all the cables from the scaler board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 40 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 41: Removing The Usb/Audio Board

    Slide the USB/audio board cover outward to disengage the cover tabs from the main chassis, then remove the USB/audio board cover. Disconnect the two cables from the USB/audio board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 42 A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 43: Removing The Wall Mount Plate

    86.00B75.240 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis, then remove the wall mount plate. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 44: Removing The Tv Tuner Card

    Remove the screw securing the TV tuner card bracket. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Disconnect TV tuner card from its expansion slot. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 45: Removing The Graphics Card

    Remove the screw securing the inverter board cover. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Remove the inverter board cover. Disconnect the HDMI cable from the graphics card. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 46 Color Torque Part Number Silver 4.5 kgf-cm 86.80536.7R2 Disconnect the serial-to-DVI cable from the graphics card. Disconnect the graphics card assembly from its expansion slot. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 47 Follow local regulations for disposing this type of circuit board. 10. Remove the screws securing the graphics card riser board. Quantity Color Torque Part Number Black 4.0–4.5 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 48: Removing The Hard Disk Drive

    Disconnect the power and SATA cables from the hard drive. Slide the HDD assembly outward to disengage the assembly from the main chassis, then remove the HDD assembly. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 49 4.0–4.5 kgf-cm 86.00J44.C60 Use a small metal screwdriver to push the hard drive out of its cage (a), then pull out the drive out (b). Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 50: Removing The Inverter Board

    Remove the inverter board cover by following steps 2 and 3 on page 37. Disconnect all cables from the inverter board. Remove the screws securing the inverter board. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 51: Removing The Heat Sink Fan (Hsf) Assembly

    Removing the Heat Sink Fan (HSF) Assembly Remove the wall mount plate by following the procedure described on page 35. Disconnect the HSF cable from its mainboard connector. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 52: Removing The Processor

    Removing the Processor Remove the HSF assembly by following the procedure described on the previous section. Press down the socket lever, then move it left to release. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 53 Allow the alcohol to evaporate before continuing. Apply just enough thermal grease to evenly coat the surface of the processor die. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 54: Removing The Memory Modules

    The RTC battery has been highlighted with a yellow circle in the above image. Detach the RTC battery and follow local regulations for disposing it. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 55: Removing The Mainboard

    Remove the hex screws securing the serial-to-DVI cable. Quantity Color Torque Part Number Silver 4.5 kgf-cm 86.80536.7R2 Detach the serial-to-DVI cable from the I/O port panel bracket. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 56: Color Torque Black

    Press the top portion of the cable’s retaining latch Pull the cable straight up from its connector. 12. Remove the screws securing the mainboard. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 57: Removing The Power Supply Unit

    Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 48. Remove the screws securing the PSU to the main chassis. Quantity Color Torque Part Number Silver 4.0 kgf-cm 86.00J44.C60 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 58 Remove power supply unit from the front bezel and lay it down beside the system. Some PSU connector cables are still secured underneath the main chassis so you won’t be able to remove the PSU completely Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 59: Removing The Touchscreen Control Board

    A circuit board that is >10 cm has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 60: Removing The Bluetooth Module

    Push the tabs securing the Bluetooth module. Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 61: Removing The Power Button Assembly

    Remove the PSU by following the procedure described on page 49. Push the tabs securing the power button assembly. Remove the power button assembly from the front bezel. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 62: Removing The Lcd Assembly

    Remove the PSU by following the procedure described on page 49. Disconnect the IR cable from the front bezel. Disconnect the light bar cables from the light bars. Remove the speakers. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 63 10. Disconnect the capacitive LED board cable. 11. Disconnect the webcam cable. 12. Remove the screws securing the main chassis. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.3AR26.8R0 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 64: Removing The Main Chassis

    Remove the LCD assembly by following the procedure described on page 54. Remove the screws securing the main chassis to the LCD module. Quantity Color Torque Part Number Black 4.0 kgf-cm 86.00B75.240 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 65 Remove the main chassis from the LCD module and lay it down beside the LCD module. Release the inverter cables from the main chassis. Remove the tapes securing the system cables, then release the cables from their main chassis latches. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 66: Removing The Lcd Cable

    Remove the main chassis by following the procedure described on page 56. Remove the screws securing the LCD board cover. Quantity Color Torque Part Number Silver – – Remove the LCD board cover. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 67: Removing The Webcam Module

    Push the tabs securing the webcam module, then remove the module from the front bezel. Removing the Capacitive LED Board Remove the LCD assembly by following the procedure described on page 54. Remove the capacitive LED board cover. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 68: Removing The Light Bars

    Remove the LCD assembly by following the procedure described on page 54. Push the tabs securing both ends of the two light bars. Remove the light bars from the front bezel. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 69: Chapter 4 - Troubleshooting

    Make sure that there is no point of contact in the system that can cause a power short. If the cause of the failure is still can not be determined, perform the “System Internal Inspection” procedure described on the next page. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 70: Checkpoints

    Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled. Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 71: Boot Block Recovery Code Checkpoints

    The flash has been updated successfully. Make flash write disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 72: Post Code Checkpoints

    Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit memory test. Display total memory in the system. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 73 Prepare BBS for Int 19 boot. End of POST initialization of chipset registers. Save system context for ACPI. Passes control to OS Loader (typically INT19h). Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 74: Post Error Indicators

    If your system fails after you make changes in the Setup menus, reboot the computer, enter Setup again and load Setup defaults to correct the error. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 75 Insert boot media in selected boot device NO ROM BASIC This message occurs on some systems when no bootable device can be detected. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 76: Storage Device

    The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an ATAPI Incompatible ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 77 This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 78: System Configuration

    Interrupt Controller-2 BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware. error Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 79 This message is displayed when language module is not present in the AMIBIOS8 Error code = 004Bh ROM. Floppy Controller Error in initializing legacy Floppy Controller. Failure Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 80 • See “Undetermined Problems”. • Mainboard NOTE Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 81 Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set correctly and the drive’s optical lens is clean before diagnosing any optical drive problems. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 82 • Blank monitor (dark) • Blank monitor (bright) • Distorted image • Unreadable monitor Display changing colors. • Monitor signal connection/cable • Video adapter card • Mainboard Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 83 (Only pressing power button can turn off the system). No system power, or power supply fan is • Power supply not running. • Mainboard Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 84: Beep Codes

    If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU. If the problem persists, replace the mainboard, and then LCD assembly (one at a time). Do not replace a non-defective FRU. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 85: Bios Recovery

    Press F9 to load the system default settings. Select Ok, then press Enter. Press F9 to save the default settings and close the Setup utility. Select Ok, then press Enter. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 86: Clearing Cmos

    18. During POST, press Delete to access the Setup Utility. 19. Press F9 to load the system default values. 20. Press F10 to save the changes you made and close the Setup Utility. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 87: Chapter 5 - System Architecture

    Chapter 5 System Architecture This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer. Procedure for using the G116 hardware gap to clear the BIOS password is also shown.

  • Page 88: Mainboard Layout

    Top: Line-in, line-out, and microphone jacks Bottom: Line-in and line-out jacks USBLAN1 Left: Ethernet port Right: USB ports USBESATA1 Left: USB ports Right: eSATA port VGA1 Monitor port Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 89 DDR3 slot 4 PWR2 24-pin ATX power connector RTC battery SIO ITE 8720 controller SATA3 ODD SATA cable connector Internal buzzer SATA1 HDD SATA cable connector Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 90 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 91: Chapter 6 - Field Replaceable Unit (Fru) List

    Field Replaceable Unit (FRU) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization).

  • Page 92: Exploded Diagram

    Power button holder Mainboard Power button knob Wall mount plate Capacitive LED board cover Rear cover Light bar guide I/O cable cover Light bar cover Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 93: Fru List

    VG.APC55.711 1GB DDR 3 128BITS SAMSUNG DVI HDMI W/LP BRACKET ROHS VGA CARD PCPARTNER 288-2E142-C01AC HD5570 1GB VG.APC55.732 128BITS SDDR3 DVI+HDMI LP (NEW HYNIX -1.2) Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 94 MEMORY SAMSUNG DDR3 1333MHZ 1G UNB-DIMM KN.1GB0F.005 GU502203EP0201 LF 128*8 46NM MEMORY TRANSCEND DDR3 1333MH 1G UNB-DIMM KN.1GB0H.015 JM1333KLU-1G MEMORY UNIFOSA DDR3 1333MHZ 1G UNB-DIMM KN.1GB0C.008 GU502203EP0201 LF 128*8 0.065UM Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 95 ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X KU.0080F.014 GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7 ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY PLDS DS- KU.0080D.054 8A5SH LF W/O BEZEL SATA FOR HF+WINDOWS7 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 96 BLUETOOTH CABLE 50.3CM11.001 BLUETOOTH CABLE 50.3CM15.001 Wireless LAN cable WIRELESS CR CABLE 50.3CM04.001 WIRELESS CR CABLE 50.3CM23.001 USB Bluetooth cable USB CABLE 50.3CM05.001 USB CABLE 50.3CM24.001 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 97 ITALIAN WITH PB LOGO KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK KB.RF403.210 NORDIC WITH PB LOGO KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK KB.RF403.197 POLISH WITH PB LOGO Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 98 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.250 ITALIAN KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.271 NORDIC KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK KB.USB03.258 POLISH Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 99 PGREENWOOD -1 RISER FOR SHORT VGA DIP MP SHORT VGA SCALER BOARD PGREENWOOD -1 SCALER BOARD DIP MP DVI TO D-SUB CABLE C.A. DVI TO D-SUB CABLE DTX_AIO Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 100 ASSY LCD 23" SAMSUNG W/TP&BD MODULE 23" WFHD NONE GLARE SAMSUNG W/TOUCH PANEL&CONTRAL BOARD& GLUE GLUE FOR GLASS "GLUE GLASS PANEL L-R 23 PG PANEL LEFT AND RIGHT 23 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 101 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 102: Appendix A - Model Definitions And Configurations

    Appendix A Model Definitions and Configurations This chapter provides features summary for each of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer model configurations. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 103: Common Features

    Packard Bell oneTwo M3351 / oneTwo L5351 Model Configuration Common features • Project name: gGreenwood • DIMM1: U2GBIII13 • Mainboard: Greenwood • Card reader: Yes WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 TV Tuner...
  • Page 104 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTL5351 S1.U5R02. oTL5351 Sample HX093I PAIO1023 PHNMII U2GBII D640GB7 NBDRW4 D23FHD EMEA PS2/1688 PS2Opt/ W7HP64 EMEA001 705e .2KS Win7/ 220W W7HP64PIT0604/...
  • Page 105 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTM3351 PW.U5PE2 oTM3351 CH HX093J PAIO1021 ATHIIX2 U1GBII D500GB7 NSM8XS D21.5WU USB/ USB/0420 W7HP64 .177 EMEA001 .2KS 0420_PB 220W W7HP64PFR0206/ (8.5L) EuP...
  • Page 106 Add-on Add-on Remote Power Model Part No. Description Chassis Bezel DIMM2 DIMM3 TV Tuner Keyboard Mouse Card 1 Card 2 Control Cord oTM3351 PW.U5PE2 oTM3351 CH HX093J PAIO1021 ATHIIX3 U1GBII D320GB7 NSM8XS D21.5WU 802.11 b/g/ RF2.4/ RF2.4/ W7HP64R .201 EMEA001 405e .2KS HD5450...

  • Page 108: Appendix B - Test Compatible Components

    Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Vista Compatibility Test Report released by the Acer Mobile System Testing Department.
  • Page 109 Kingston SDHC SD4 32 GB Card Kingston xD Card Olympus xD-Picture Card M+ 2GB Speed Card Olympus Fujifilm xD-Picture Card Type M 2 GB Fujifilm Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 110: Approved Vendor List (Avl)

    Approved Vendor List (AVL) Component Vendor Description Model Part Number Mainboard kit Wistron MB Kit oTM3350/3351_oTL5350/5351 nVidia MCP78PV "Greenwood MB.U5N01.001 Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) Mainboard oTM3350/3351_oTL5350/5351 nVidia MCP78PV "Greenwood MB.U5N01.002 Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) Front bezel Wistron...
  • Page 111 Component Vendor Description Model Part Number Athlon II x2 250 3.0GHz, 2M L2 cache 65W, Regor, ADX250OCK23GM KC.AM202.250 ATHIIX2250 AMD Athlon II x2 245 2.9G 1Mx2 (65W) ADX245OCK23GQ KC.AT202.245 Athlon II x2 240 2.8GHz, 2M L2 cache 65W, Regor, ADX240OCK23GQ KC.AT202.240 ATHIIX2240 Athlon II x2 215 2.7GHz 1M L2 cache 65W, Regor,...
  • Page 112 Component Vendor Description Model Part Number Seagate 7200rpm 320GB ST3320418AS( Pharaoh) SATA II 16MB LF Pharaoh KH.32001.015 F/W:CC44 7200rpm 640GB ST3640623AS(Brinks) SATA II 16MB LF F/ Brinks KH.64001.002 W:CC4H 7200rpm 1000GB ST31000528AS(Pharaoh) SATA II 32MB Pharaoh KH.01K01.007 LF F/W:CC44 7200rpm 1500GB ST31500341AS(Brinks) SATA II 32MB LF Brinks KH.15K01.002 F/W:CC4H...
  • Page 113 Component Vendor Description Model Part Number HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP VG.ECS54.511 BRACKET ROHS NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET VG.ECS31.5L1 ROHS WLAN module Lite-On Lite-On WN6607LH WLAN WN6607LH, Realtek WN6607LH NI.10200.041 RTL8191SU, 802.11bgn 1Tx2R WLAN (mini-card)(USB interface) Half Size WLAN antenna ACON_Main...
  • Page 114 Component Vendor Description Model Part Number Power supply Delta DPS-220UB A PY.22009.006 PY.22009.006 unit CPB09-D220R PY.2200F.004 PY.2200F.004 Delta DPS-220UB-1 A PY.22009.007 PY.22009.007 CPB09-D220A PY.2200F.005 PY.2200F.005 LiteOn PS-5221-9AE-RoHS (FR 220W, ES) PY.2200B.008 PY.2200B.008 Delta DPS-220UB-2 B (FR 220W, ES) PY.22009.008 PY.22009.008 CPB09-D220E (FR 220W, ES) PY.2200F.006 PY.2200F.006...
  • Page 115 Component Vendor Description Model Part Number Keyboard CHICONY KU-0420 USB 105KS Black Slovak KB.USB03.260 Keyboard CHICONY KU-0420 USB 105KS Black Russian KB.USB03.261 Keyboard CHICONY KU-0420 USB 105KS Black Hungarian KB.USB03.262 Keyboard CHICONY KU-0420 USB 105KS Black Greek KB.USB03.263 Keyboard CHICONY KU-0420 USB 105KS Black Danish KB.USB03.264 Keyboard CHICONY KU-0420 USB 105KS Black Czech KB.USB03.265...
  • Page 116 Component Vendor Description Model Part Number Keyboard CHICONY WUG0570 RF2.4 105KS Black KB.RF403.194 Icelandic with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black KB.RF403.195 Norwegian with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Hebrew KB.RF403.196 with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black Polish KB.RF403.197 with PB logo Keyboard CHICONY WUG0570 RF2.4 105KS Black...
  • Page 117 Component Vendor Description Model Part Number Keyboard dongle Chicony Chicony Dangle Receiver USB external receiver RV.11000.022 receiver USB mouse Chicony Chicony optical mouse USB MSU0960 MS.11200.061 MCE remote Philips Philips Remote Controller RC2604307/01BG for EMEA ;pair EMEA Win7/Philips RT.11300.021 controller/ with RV.11000.007 receiver Philips Remote Controller RC2604301/01B MSFT code...

  • Page 118: Appendix C - Online Support Information

    We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

  • Page 119: Index

    47 memory 46 card reader optical disc drive 29 location 4 power button assembly 53 supported cards 1 power supply unit 49 preparatory steps 25 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 120 20 check size 14 troubleshooting 61 DIMM slots 81 HDD, see hard disk drive 1 part number 86 HDMI port 4 remove 46 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 121 88 rubber feet touchscreen control board 85 remove 27 TV tuner card 86 USB Bluetooth cable 88 USB/audio board cable 88 webcam cable 88 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...
  • Page 122 LAN front view 3 left view 4 cable, part number 88 rear view 6 card, part number 86 right view 5 WLAN specifications 9 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide...

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