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Summary of Contents for Rose electronics UltraMatrix 4
- Page 1 ULTRAMATRIX 4X, 8X, AND 16X INSTALLATION AND OPERATIONS MANUAL 10707 Stancliff Road Phone: (281) 933-7673 Houston, Texas 77099 WWW.ROSE.COM...
- Page 2 Rose Electronics warrants the UltraMatrix™ to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth below.
- Page 3 FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A digital device in accordance with the specifications of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment.
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Page 4: Table Of Contents
On-screen display technology ..........................2 Compatibility ................................2 Cable requirements ..............................3 Package content ..............................3 Rose Electronics web site ............................3 UltraMatrix models ................................4 System overview ................................5 KVM station ................................5 KVM Station Keyboard and Mouse .......................... 5 KVM Station Video Monitor ............................ - Page 5 Figures Figure 1. UltraMatrix models ............................4 Figure 2. UM4 Expansion card ............................6 Figure 3. UM8 or UM16 Expansion card ......................... 7 Figure 4. Installation - Single unit ..........................10 Figure 5. UM4 BUS topology............................14 Figure 6. UM8 BUS topology............................14 Figure 7.
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Page 7: Disclaimer
Thank you for choosing Rose Electronics UltraMatrix™ Keyboard-video-mouse matrix switch with on-screen display capabilities. The UltraMatrix switch is the results of Rose Electronics commitment to providing continued state-of- the-art switching solutions for today’s demanding workplace. The UltraMatrix has proven to be a valuable investment for all types of businesses that have the need to monitor, maintain, and access information from multiple computer systems. -
Page 8: Features
Features Upgradability Free lifetime base firmware upgrades, based on flash memory technology, provide new features and improvements. Base firmware upgrades are available from our web site at www.rose.com. Security Unique configuration password for persons authorized to perform configuration maintenance. ... -
Page 9: Cable Requirements
Rose Electronics web site Visit our web site at www.rose.com for additional information on the UltraMatrix switch and other products offered by Rose Electronics that are designed for data center applications, classroom environments, and many other switching and extending applications. -
Page 10: Ultramatrix Models
MODELS UltraMatrix models UltraMatrix – Rear panel Model number 4X model UM4-aXbU/E a = # users (0-4) b = # CPUs (4, 8, 12, 16) /E = expansion card installed 8X model UM8-aXbU/E a = # users (0-4) b = # CPUs (4, 8, 12, 16) /E = expansion card installed 16X model UM16-aXbU/Ec... -
Page 11: System Overview
OVERVIEW System overview The UltraMatrix switch is designed with the latest in KVM switching technology. It has the capability and flexibility to configure to most keyboards, video monitors, mice, servers and computers. The modular design of the UltraMatrix makes the unit easy to install, expand, and maintain. The addition of an expansion card(s) and additional switches can increase the number of computers that can be accessed up to 1,000. -
Page 12: Figure 2. Um4 Expansion Card
To expand the UltraMatrix switch in an expanded configuration, an expansion card must be installed in each UltraMatrix switch. Figure 2 shows the expansion card used for the “4X” model, Figure 3 shows the expansion card used for the 8X and 16X models. The 16X model has an upper and lower expansion card installed. Out 1 and In 1 connectors on the expansion card transmit and receive all keyboard, mouse and system signals and the video signals for KVM 1 and KVM 2. -
Page 13: Figure 3. Um8 Or Um16 Expansion Card
OUT1 OUT2 OUT3 OUT4 OUT4 OUT3 OUT2 OUT1 JUMPER OFF-RING JUMPER ON-BUS KVM 1-4 KVM 5-8 KVM 9-12 KVM 13-16 JP1 & JP2 UPPER CARD JUMPER LOWER CARD SETTINGS DOWN DOWN Figure 3. UM8 or UM16 Expansion card UM8 expansion card and lower expansion card on the UM16 model Receives all keyboard, mouse, system data and video signals for KVM 1 and KVM2 BUS1 &... -
Page 14: Rs232 Port
Jumpers JP1 and JP2 set the KVM assignments for the UM8 and UM16 models. On the UM8 model, setting jumpers JP1 and JP2 in the “DOWN” position sets the KVM ports for that Unit to KVM 1-4. In the “UP” position, the KVM ports are set to KVM 5-8. -
Page 15: Site Planning
Provide proper strain relief for all cables. The UltraMatrix switch can be rack mounted with Rose Electronics rack mount kit (see Appendix I & J). Another option that makes for a clutter free installation is the Rose Electronics RackView™. The RackView is a complete KVM station (keyboard, LCD monitor, and mouse) all in a compact, pullout drawer that fits in 1 or 2 rack units. -
Page 16: Switch Installation - Single Unit
INSTALLATION Switch installation – Single unit PLEASE REFER TO THE SAFETY SECTION BEFORE INSTALLATION The basic installation of a single UltraMatrix switch is an easy and straightforward procedure. To install a single switch, perform the below steps for all computers/servers that will be connected. It is recommended that all computers and servers be powered off. - Page 17 Perform the following installation steps for each computer/server that will be connected to the UltraMatrix. Sequentially connect the computers/servers starting with computer #1. (Refer to Figure 4) Refer to the troubleshooting section for help if needed. NOTE: When entering information into the UltraMatrix menu system, use the numeric keys above the keyboard for entering numbers.
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Page 18: Multi-Switch Installation - General
Multi-switch installation – General The UltraMatrix switch can be installed in a variety of expanded topologies. The BUS, RING, Split BUS, and Staggered BUS are the most common configurations. In any expanded system, each expansion port pair (Out1/ IN1) on an expansion card carry the video information for two KVM stations (See Table 1 and Table 2). A KVM station can connect to any computer, provided that KVM station’s video path has been routed to the corresponding expansion port on the switch that the computer is connected to. - Page 19 Steps: 1. Connect a KVM station to Unit #1’s KVM #1 port. Turn on the KVM monitor and Unit #1. (Wait for the internal diagnostic check is complete) 2. Call-up the “Main” menu by pressing and releasing the left control [Ctrl] key, then the F12 key. 3.
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Page 20: Figure 5. Um4 Bus Topology
When all computers are connected to the UltraMatrix switches and functioning properly, the basic BUS installation is complete. KVM stations connected to Unit #1 can switch to any computer in the system. Other configuration parameters can be set-up for the system, computers, KVM stations, users, profiles, groups, and languages. See the “Configuration menu”... -
Page 21: Multi-Switch Installation - Ring Topology
Multi-switch installation – RING topology Refer to Figure 8 for a typical RING topology for the UM4 model, Figure 9 for the UM8 model, and Figure 10 for the UM16 model. The “RING” installation procedure is very similar to installing a “BUS” configuration with the exception of removing jumper JP3 on the expansion cards on two UM4 Units or jumper JP15 on two UM8/UM16 Units and adding expansion cables from the first Unit to the last Unit. - Page 22 10. Switch the KVM station to the next sequential CPU port as explained in step 6 and perform steps 7 – 9 for this computer and for the remaining computers. 11. Connect other KVM stations as needed to the UltraMatrix switch and verify they operate properly. (See Appendix F.
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Page 23: Figure 8. Um4 Ring Topology
Figure 8. UM4 Ring topology Figure 9. UM8 Ring topology Figure 10. UM16 Ring topology ULTRAMATRIX “UMX” SERIES INSTALLATION AND OPERATIONS MANUAL... -
Page 24: Multi-Switch Installation - Split Bus Topology
Multi-switch installation – Split BUS topology Refer to Figure 11 for a typical split BUS topology for the UM4 model, and Figure 12 for the UM8 model. A split BUS topology is not recommended for the UM16 model. In a split BUS topology, the KVM stations are usually located on the first unit and the last unit. In Figure 11, the video path for KVMs 1 and 2 is routed from the last unit (OUT 1) to the first unit (IN 1). -
Page 25: Figure 11. Um4 Split Bus
Next, connect the computers to the UltraMatrix switches. 11. Switch the KVM station to CPU port #1 on Unit #1 by pressing and releasing the left control [Ctrl] key, type in “1” and press [Enter]. 12. Pre-configure the CPU port #, if needed, as outlined in steps 4a-f on page 11 if the computer being connected does not use a PC2 type keyboard or PS/2 mouse (defaults). -
Page 26: Multi-Switch Installation - Staggered Bus Topology
Multi-switch installation – Staggered BUS topology A staggered BUS topology is one of the most flexible configurations. A staggered BUS can start on any UltraMatrix switch in the system and end on any other switch. Figure 13 shows a typical UM4 Staggered BUS topology. The expansion cables for BUS 1 and 2 are routed from Unit #4 to #3, #3 to #2, and #2 to #1 (OUT 1 to IN 1). - Page 27 Following explains the additional expansion cabling needed for each model in a Staggered BUS topology. Steps 1-6 route the signals from all UltraMatrix switches to Unit #1, KVMs 1 and 2. The next step is to properly route all signals to the other KVM stations. Make sure all UltraMatrix switches have power on. Connecting the remaining cables for all models depends on the KVM placement.
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Page 28: Figure 13. Um4 Staggered Bus
Figure 13. UM4 Staggered BUS Figure 14. UM8 Staggered BUS Figure 15. UM16 Staggered BUS ULTRAMATRIX “UMX” SERIES INSTALLATION AND OPERATIONS MANUAL... -
Page 29: Figure 16. Menu Structure
CONFIGURATION MENUS UltraMatrix Menu Structure Main Menu System Computer User System settings Computer name KVM name User name Configure password Keyboard Resolution Password Starting computer number Mouse Start Profile Maximum computers User Keyboard settings PC keyboard rate PC Keyboard delay Sun keyboard language Appearance Menu color scheme... -
Page 30: Menu System
Menu System Main Menu UltraMatrix version MX22 Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer User Profile Group Language Status Save Exit Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Configure password, box numbers, keyboard settings, appearance Figure 17. -
Page 31: Configure System
Configure system Configure system System settings Configure password ******** Starting computer number Maximum computers Keyboard settings PC keyboard rate (char./sec) PC keyboard delay Fast Sun keyboard language Appearance Menu color scheme Night sky Screen saver Weaving Screen saver time (seconds) 1800 Background color Cyan... - Page 32 Maximum computers (Default: 64) The “Maximum computers” value is calculated by multiplying the number of RS232 ports on all switches by 4. This value must be entered from KVM station #1 before all Units are connected in an expansion topology. When saved, this value is propagated to all connected Units.
- Page 33 Screen saver (Default: Weaving) A screen saver reduces monitor burn-in and adds an additional level of security. The screen saver automatically activates when there is no keyboard or mouse activity for an adjustable period. To change the screen saver type, select it from the menu and press [Enter].
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Page 34: Configure Computers
Configure computers Configure computer Computer name Keyboard Mouse Computer PS/2 2 Computer PS/2 3 Computer PS/2 4 Computer PS/2 5 Computer PS/2 6 Computer PS/2 7 Computer PS/2 8 Computer PS/2 9 Computer PS/2 10 Computer PS/2 11 Computer PS/2 12 Computer PS/2 13 Computer... - Page 35 Mouse (Default: PS/2) To change the mouse type for a selected computer, use the up/down arrow keys to select the computer whose mouse needs changing. Use the right arrow keys to select the mouse field and press [Enter]. A selection box will display listing the supported mouse types.
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Page 36: Configure Kvm
Configure KVM Configure KVM KVM name Resolution Start User KVM station 640x480@60 User 1 KVM station 640x480@60 User 1 KVM station 640x480@60 User 1 KVM station 640x480@60 User 1 Name of keyboard-video-mouse station (KVM), up to 16 characters Figure 20. Configure KVM menu The “Configure KVM”... - Page 37 Start (Default: 0) Assigns the CPU port number the KVM station will connect to on start up and login. 0 = no connection. To change the value, select it from the menu and press [Enter]. Type in the CPU port number the selected KVM station will connect to upon start up or login and press [Enter].
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Page 38: Configure User
Configure user Configure User User name Password Profile User 1 * * * * * * * * Profil 1 User 2 * * * * * * * * Profil 2 User 3 * * * * * * * * Profil 3 User 4 * * * * * * * *... -
Page 39: Configure Profile
Configure Profile Configure Profile Name Access Mode Share Scan Logout Profil 1 Group 1 Share Profil 2 Group 2 Share Profil 3 Group 3 Share Profil 4 Group 4 Share Profil 5 Group 5 Share Profil 6 Group 6 Share Profil 7 Group 7 Share... - Page 40 Share (Default: 2 seconds) This feature allows other users to take keyboard and mouse control of a computer after a specific time of no keyboard or mouse activity by a user. To change the Share time for a given profile, select the profile, then the Share to change and press [Enter].
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Page 41: Configure Group
Configure Group Configure Group Computer Group 2 Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer SPACE BAR adds/removes computer from group Enter renames group Page up/down more computers + computer belongs to group Figure 23. -
Page 42: Configure Language
Configure language UltraMatrix version MX22 Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer English User Francais Deutsch Profile Espanol Group Italiano Language Portugues Status Save Exit Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Language which will be displayed on the screen Figure 24. -
Page 43: System Status
System status System status Computers Power Pos Ver CPU User Status 1 User 1 View mode 2 User 2 Share mode 9-12 3 User 3 Share mode 13-16 4 User 4 Share mode 17-20 No response 21-24 No response 25-28 No response 29-32 No response... -
Page 44: Save Menu
Save menu UltraMatrix version MX22 Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer Boards to update = User Save configuration? Profile Group Language Status Save Exit Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Sends configuration to system and saves to flash memory Figure 26. -
Page 45: User Operating Instructions
OPERATION User operating instructions The following instructions apply to all UltraMatrix switches. This section explains the operating functions of the on-screen displays, the login procedure, connect procedure and other commands needed to easily use the UltraMatrix switch and its capabilities. To start using your UltraMatrix switch, you first need to become familiar with the keyboard commands. -
Page 46: Figure 27. Login Screen
Login Control Room User ID Password Figure 27. Login screen Once you have access to a KVM station, you can switch to any of the connected computers provided your security profile allows access to that computer. To connect to a computer, you can use the “Direct CPU Connect” keyboard command or the “Computer select”... -
Page 47: Serial Port Usage (Rs232)
SERIAL PORT Serial port usage (RS232) The following procedure for establishing a connection from your standalone computer or Notebook computer to the UltraMatrix switch’s serial port uses Windows HyperTerminal™. Refer to your users manual if a different communication program is being used. To access an UltraMatrix serial port, the following items are required: ... -
Page 48: Serial Menu Options
UM-HyperTerminal File Edit View Call Transfer Help Serial options menu Change starting computer number … 1 Change the serial port baud rate … 9600 Receive new main program or kernel from serial port (this card only) Send this unit’s main program to other units Send this unit’s kernel to other units Reset configuration data to factory defaults (this card only) Save changes made in 1 and 2 (this card only) - Page 49 Option 3. Receive new main program or kernel from serial port (This card only) When new main or kernel programs are available, they can be obtained from Rose Electronics or downloaded from our web site at www.rose.com. The diagnostic screen that is displayed when the UltraMatrix switch is first turned on shows the Kernel and main program version that is presently installed.
- Page 50 Option 4. Send this Unit’s Main Program to other Units. Option 5. Send this Unit’s Kernel to other Units. The main program or kernel program updates (Option 3) only have to be done on one port. Make sure power to all UltraMatrix switches is “ON”...
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Page 51: Switching Using The Serial Port
Switching using the serial port From any RS232 port on any switch, you can switch any KVM station in the system to any computer. Connect a serial cable to the RS232 port on any UltraMatrix and to the COM port on the standalone computer. Start a communication program like HyperTerminal and connect to the UltraMatrix by clicking on the “Call”... -
Page 52: Serial Device Support
SERIAL DEVICE SUPPORT Serial device support The serial device support feature is available on models with an OSD (on-screen-display) chip revision of O5.0 or greater, firmware program MXP21B or greater, and kernel MXK20 or greater. If the chips, firmware, or kernel are not the correct revision, they must be updated. -
Page 53: Service Information
This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information. -
Page 54: Safety
SAFETY Safety This UltraMatrix switch has been tested for conformance to safety regulations and requirements, and has been certified for international use. Like all electronic equipment, the UltraMatrix switch should be used with care. To protect yourself from possible injury and to minimize the risk of damage to this Unit, read and follow these safety instructions. - Page 55 Safety and EMC Regulatory Statements Informations concernant la sécurité Symbole de référence à la documentation. Si le produit est marqué de ce symbole, reportez-vous à la documentation du produit afin d’obtenir des informations plus détaillées. WARNING Dans la documentation, un WARNING indique un danger susceptible d’entraîner des dommages corporels ou la mort.
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Page 56: Troubleshooting
TROUBLESHOOTING Troubleshooting Computer does not boot, keyboard or mouse error received CPU cable is loose. Re-seat cable and hit F1 to continue or reboot computer. Wrong cable plugged in. Keyboard and mouse cables reversed. CPU cable is defective. Try using CPU cable from another computer. If problem goes away, cable is defective. ... - Page 57 Video not synchronized or wrong color Cable is loose. Re-seat cable. Wrong computer (CPU) cable used. If you have a 9515, 9517, 9518, XGA mono or similar monitor you must use special cables or adapters. Cable is defective. Try using cable from another computer (CPU). If problem goes away, cable is defective. ...
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Page 58: Appendices
APPENDICES Appendix A. Initial factory default settings Function Setting Default value System Password None Starting Computer Number Maximum Computer PC keyboard rate (chars/sec) PC keyboard delay Fast Sun keyboard language Menu Color Scheme Night sky Screen saver Weaving Screen saver time (seconds) 1200 seconds Background color Cyan... -
Page 59: Appendix B. General Specifications
Appendix B. General specifications Specification UM16 (4/8/16 CPU Ports) (4/8/16 CPU Ports) (4/8/16 CPU Ports) Dimensions 16.7 x 7.0 x 5.25 in. 16.7 x 7.0 x 7.0 in. 16.7 x 7.0 x 5.25 in. (W x D x H) 42.4 x 17.8 x 13.3 cm. 42.4 x 17.8 x 17.8 cm. -
Page 60: Appendix C. Parts And Cables
Appendix C. Parts and cables KVM Cables Part number Description CAB-CX0606Mnnn Coax – VGA/PS2 Kybd/Mouse CAB-ZX0606Mnnn Standard – VGA/PS2 Kybd/Mouse CAB-CXV0800Mnnn Coax – Sun Video/Kybd-mouse / HD15/MD8 CAB-SBX0800Mnnn Coax – Sun Video/Kybd-mouse / 13W3/MD8 CAB-C1V0400Mnnn VGA HD15 MAC ADB KM CAB-AV0400Mnnn Standard –... -
Page 61: Appendix D. Status Connect / Failure Reason Summary
Appendix D. Status Connect / Failure Reason Summary Reason Description Action Can’t Find Computer Unable to communicate to the Change invalid starting computer number, computer that’s being connected to. incorrect expansion cable placement or power up expansion Unit. Computer is Private Another user is connected in private Wait for the private user to disconnect and retry mode. -
Page 62: Appendix F. Kvm Placement / Conflicts
Appendix F. KVM placement / conflicts In an expanded system with multiple UltraMatrix switches, no user conflicts will occur provided the KVM stations are on different KVM ports. That is one KVM station on KVM port #1, and one on KVM port #2, one on KVM port #3 and one on KVM port #4. -
Page 63: Appendix H. Diagnostic Check / Error Messages
Appendix H. Diagnostic check / error messages The power on diagnostic screen that appears when the UltraMatrix switch is first turned on, checks the switch and provides the information shown on the screen. Welcome to UltraMatrix Power on diagnostic Kernel version KX20 Overlay version O51R... -
Page 64: Appendix I. Rack Mount
Kernel halt error messages Message Description BAD Address = nn Kernel memory is corrupt, hardware failure. Resetting to factory A memory error is detected during a read from configuration memory. This also defaults indicates a hardware failure, but the system may continue to initialize successfully. The configuration from another Unit should be saved to this Unit as soon as possible. -
Page 65: Appendix K. Video Distance Table
Letters shows the cable type, and a number that refers to the quality of the video, as described below. Rose Electronics does not recommend systems where the video quality is 1 or 2. - Page 66 NOTES ULTRAMATRIX “UMX” SERIES INSTALLATION AND OPERATIONS MANUAL...
- Page 68 10707 Stancliff Road Phone: (281) 933-7673 Houston, Texas 77099 WWW.ROSE.COM...
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