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Summary of Contents for Rose electronics ULTRAMATRIX 2xE
- Page 1 Keyboard-video-mouse matrix switch with on-screen display ULTRAMATRIX 2xE/4xE INSTALLATION AND OPERATIONS MANUAL 10707 Stancliff Road Phone (281) 933-7673 Houston, Texas 77099 WWW.ROSE.COM...
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Page 2: Limited Warranty
LIMITED WARRANTY Rose Electronics warrants the UltraMatrix™ to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth below. - Page 3 FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITY FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
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Page 4: Table Of Contents
Contents Disclaimer... 1 About this manual ... 1 Introduction... 1 Features... 2 UltraMatrix 2xE models ... 5 UltraMatrix 4xE models ... 5 System Overview... 6 Site planning... 10 Switch Installation – Single Unit ... 11 Switch Installation – Multiple units – “BUS” topology... 14 Switch Installation –... - Page 5 Figures Figure 1. UltraMatrix "E" series models...5 Figure 2. Expansion card...8 Figure 3. Single Unit configuration ...11 Figure 4. Bus configuration...14 Figure 5. Ring configuration ...19 Figure 6. Split-Bus configuration ...22 Figure 7. Main configuration menu...27 Figure 8. Configure system menu ...28 Figure 9.
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Page 7: Disclaimer
(See limited warranty) About this manual This manual covers the installation and operations of the UltraMatrix 2xE and 4xE series switches. Introduction Thank you for choosing the Rose Electronics video-mouse matrix switch. The UltraMatrix switch is the result of Rose Electronics commitment to providing continued state-of-the-art switching solutions for today’s demanding workplace. -
Page 8: Features
1,000 computers from one or multiple KVM stations. Reliability, security, flash memory technology, and other features ensure the UltraMatrix switch will streamline your data center or server room and simplify the maintenance, access, and updating of your systems. - Page 9 One of four screen saver options can be selected. Compatibility A variety of hardware platforms can be connected simultaneously to the UltraMatrix switch without interference, including PCs, Sun systems, IBM RS/6000, HP, DEC, SGI, and others. Full keyboard and mouse emulation and video resolutions up to 1600 x 1280 ensures trouble-free access to most software applications.
- Page 10 Cable requirements The cable requirements for your system will vary depending on the types of CPUs connected to the UltraMatrix switch and the equipment used for the KVM station. A KVM cable is needed for each KVM station, a CPU cable is needed for each computer that is connected to the UltraMatrix, and if the Units are connected in a “Bus”...
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Page 11: Ultramatrix 2Xe Models
MODELS UltraMatrix 2xE – Rear panel UltraMatrix 4xE – Rear panel Figure 1. UltraMatrix "E" series models Note: Model number prefix -EP = PC version / EE = Multi-platform Model number suffix - /E = expansion card installed ULTRAMATRIX E-SERIES MANUAL... -
Page 12: System Overview
OVERVIEW System Overview The UltraMatrix switch is designed with the latest in KVM switching technology. It has the capability and flexibility to configure to most keyboards, video monitors, mice, servers and computers. The modular design of the UltraMatrix makes the Unit easy to install, expand, and maintain. - Page 13 UltraMatrix’s expansion card output to another UltraMatrix’s expansion card input. This allows a KVM station on one UltraMatrix to switch to a computer connected on another UltraMatrix. Expansion cables are needed for each expansion Unit.
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Page 14: Figure 2. Expansion Card
Upgrade the system firmware Restore a Unit to its factory default settings Configure an expansion switch Switch a KVM station to a CPU port An adapter and serial cable are provided for serial interface. Firmware cannot be updated from a computer terminal. - Page 15 Cabling KVM stations, computers and servers are easily connected to the UltraMatrix switch with the proper cables. Provide adequate strain relief for the CPU, KVM, and expansion cables to relieve excess tension on the connectors. Avoid routing cables close to fluorescent lights, air...
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Page 16: Site Planning
Provide proper strain relief for all cables. The UltraMatrix switch can be rack mounted with Rose Electronics rack mount kit (see Appendix J & K). Another option that makes for a clutter free installation is the Rose Electronics RackView™. -
Page 17: Switch Installation - Single Unit
(1 of 16) Figure 3. Single Unit configuration The Unit in Figure 3 can be any UltraMatrix 2xE or 4xE model If removing power from a computer is not practical, pre-configure the UltraMatrix to define that CPU port’s keyboard and mouse types. This procedure should only be done if the CPUs keyboard and mouse can be disconnected and re-connected without affecting the interface. - Page 18 Verify that other KVM stations operate properly. 7. Switch KVM station #1 to the next sequential CPU port as explained in step 3 and perform steps 4-6 for that computer and for the remaining computers.
- Page 19 [Ctrl] key, typing in the computer port number to switch to and press [Enter]. You can also switch to a computer by displaying the “Computer select” menu (left control [Ctrl] key, then press the [ESC] key).
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Page 20: Switch Installation - Multiple Units - "Bus" Topology
CPUs Figure 4. Bus configuration The Units in Figure 4 can be any UltraMatrix 2xE or 4xE model. Upper expansion card and cabling are on the 4xE model only. The “BUS” installation procedure is very similar to the single Unit installation with the addition of connecting the expansion cables and changing two configuration parameters, the “Starting computer”... - Page 21 “Maximum computers” value must be entered from a KVM station and when saved, this value is propagated to all connected Units. Connecting the expansion units The installation steps below are for all UltraMatrix switch models. Steps: (NOTE: Expansion cables should not be connected at this point) 1.
- Page 22 Status The number of system CPU ports that Unit #1 has will be highlighted. If the Unit is a 16-port switch, computers 1–4, 5–8, 9–12, and 13–16 will be highlighted on the status screen. (Note: “System CPU ports” = total RS232 ports times 4)
- Page 23 UltraMatrix switches are on, all Bus cabling is in place and a KVM station is connected to UltraMatrix #1, KVM #1 port. 11. Connect a computer to any CPU port on the last UltraMatrix switch. Switch the KVM station to this CPU port by pressing and releasing the left control [Ctrl] key, type in the CPU port number, then press [Enter].
- Page 24 15. Switch the KVM station to CPU port # “x” (starting with x=1) by pressing and releasing the left control [Ctrl] key and within 2 seconds, type in 1 (or the CPU port # being configured) and press [Enter]. A connection dialog box will display.
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Page 25: Switch Installation - Multiple Units - "Ring" Topology
Switch Installation – Multiple units – “RING” topology A “RING” configuration is usually used when the users are connected to different UltraMatrix switches and need access to all computers. In a “RING” configuration, users on any KVM station in the ring can access all the computers in the system on a first-come-first-serve basis. - Page 26 UltraMatrix switches. (Wait for the internal diagnostic check to complete and fade out). 6. Switch the KVM station to CPU port #1 on Unit #1 by pressing and releasing the left control [Ctrl] key, type in “1” and press [Enter].
- Page 27 9. Verify that the keyboard, video, and mouse on the connected computer function properly before proceeding. 10. Switch the KVM station to the next sequential CPU port as explained in step 6 and perform steps 7 – 9 for this computer and for the remaining computers.
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Page 28: Switch Installation - Multiple Units - "Split-Bus" Topology
Switch Installation – Multiple units – “Split-BUS” topology A “Split Bus” configuration is usually used when the users are connected to the first and last UltraMatrix switch and need access to all connected CPUs. This topology can only be done using the 4xE model with two expansion cards installed in each switch. - Page 29 Status The number of system CPU ports that Unit #1 has will be highlighted. If the unit is a 16-port switch, computers 1-4, 5-8, 9-12, and 13-16 will be highlighted on the status screen. (NOTE: System CPU ports = total RS/232 ports times 4) 7.
- Page 30 KVM #4 can access all computers in the system. Next, connect the computers to the UltraMatrix switches. 15. Switch the KVM station to CPU port #1 on Unit #1 by pressing and releasing the left control [Ctrl] key, type in “1” and press [Enter].
- Page 31 18. Verify that the keyboard, video, and mouse on the connected computer function properly before proceeding. 19. Switch the KVM station to the next sequential CPU port as explained in step 15 and perform steps 16 – 18 for the remaining computers.
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Page 32: Configuration Menus
CONFIGURATION MENUS Menu structure Use only the numeric keys above the keyboard. The numeric keypad will not work for entering numbers. System System settings Configure password Starting computer number Mouse Maximum computers Keyboard settings PC keyboard rate PC Keyboard delay Sun keyboard language Appearance Menu color scheme... -
Page 33: Main Menu
Main Menu UltraMatrix version MX21C Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer User Profile Group Language Status Save Exit Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Configure password,box number,keyboards settings,appearance Figure 7. -
Page 34: Configure System Menu
Configure System menu Configure system System settings Configure password Starting computer number Maximum computers Keyboard settings PC keyboard rate (chars/sec) PC keyboard delay Sun keyboard language Appearance Menu color scheme Screen saver Screen saver time (seconds) Background color Text color Position Fadeout (seconds) Password to configure unit... - Page 35 (See page 15) Switch #1’s starting computer number is always 1. Switch #2’s number is the total RS232 ports on Unit #1 times 4 + 1. Switch #3’s number is the total RS232 ports on Unit #1 and Unit #2 times 4 + 1 and so forth.
- Page 36 Sun keyboard language (Default: US) Determines the response to a Sun computer’s query for the keyboard language type used. To change the Sun keyboard language type, select it and press [Enter]. A selection box will display showing the supported Sun language choices. Use the up/down arrow keys to select the desired language and press [Enter].
- Page 37 Screen saver time (seconds) (Default: 1800 seconds) Determines the period of keyboard or mouse inactivity before activating the screen saver. To change the screen saver time, select it from the menu and press [Enter]. An input box will display to enter a new screen saver time.
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Page 38: Configure Computer Menu
Configure Computer menu Configure computer Computer name Keyboard Mouse Computer 2 Computer 3 Computer 4 Computer 5 Computer 6 Computer 7 Computer 8 Computer 9 Computer 10 Computer 11 Computer 12 Computer 13 Computer 14 Computer 15 Computer 16 Computer Use page up and page down keys to configure more computers Name of computer, up to 16 characters Figure 9. - Page 39 Keyboard (Default: PC mode 2) To change the keyboard type for a selected computer or configure the CPU port for a serial device, use the up/down arrow keys to select the computer whose keyboard needs changing. Use the right arrow key to select the keyboard field and press [Enter].
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Page 40: Configure Kvm Menu
Name of keyboard-video-mouse station (KVM) up to 16 characters Figure 10. Configure KVM menu Note: On the 2xE model, only KVMs 1 and 2 will display. On the 4xE model, KVMs 1, 2, 3 and 4 will display. The “Configure KVM” menu allows you to change each selected KVMs name, resolution, start, and user parameters. - Page 41 Resolution (Default: 640x480@60Hz) Selects the resolution and scan rate of the on-screen display when no attached computer video is present. If a computer video is shown, the detected video resolution from the connected computer is used. To change the resolution for a selected KVM station, select the KVM station to change the resolution and using the left arrow key, select the resolution field and press [Enter].
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Page 42: Configure User Menu
The configure user, profile, and group features provide a flexible and reliable security set-up for your system. Configure User menu Configure User User name Password User 1 * * * * * * * * User 2 * * * * * * * * User 3 * * * * * * * * User 4... - Page 43 and password to gain access to the KVM station. To assign or change a user password, select the user, then the password field and press [Enter]. An input box will display. Type in a password for the selected user and press [Enter]. Passwords can be up to 8 characters in length and are case sensitive.
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Page 44: Configure Profile Menu
Configure Profile menu Configure Profile Name Access Profil 1 Group 1 Profil 2 Group 2 Profil 3 Group 3 Profil 4 Group 4 Profil 5 Group 5 Profil 6 Group 6 Profil 7 Group 7 Profil 8 Group 8 Profil 9 Group 9 Profil10 Group10... - Page 45 [Enter]. A selection box will display. Select the mode needed and press [Enter]. The modes are: View – Profiles set to the view mode allow users to switch to any computer, but have no keyboard or mouse control, only view privileges.
- Page 46 Logout (Default: 240 minutes) This setting disconnects and logs out a user after the set period of no keyboard or mouse activity. To change the logout value, select the profile, then the logout time to change and press [Enter]. An input box will display.
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Page 47: Configure Group Menu
Configure Group menu Configure Group Computer 1 Computer 2 Computer 2 + + + + + + + + + + + + + + + + + 3 Computer 3 + + + + + + + + + + + + + + + + + 4 Computer 4 + + + + + + + + + + + + + + + + + 5 Computer... -
Page 48: System Status Display
System Status display System Status Computers Power Pos Ver KVM CPU User 9-12 13-16 17-20 21-24 25-28 29-32 33-36 37-40 41-44 45-48 49-52 53-56 57-60 61-64 Pos=Card position | Ver=Program version | KVM=PC/Sun/None CPU power Figure 14. System status display The system status display is a very powerful and useful tool when monitoring, expanding, troubleshooting, or reconfiguring a system. - Page 49 Displays the slot where a CPU card in the system is installed for a given switch. Slot 1 is the bottom CPU card; slot 2 is the top CPU card for the 2xE model, slot 4 is the top CPU card for the 4xE model. Ver (Version) Displays the last three digits of the firmware main program version for the CPU card.
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Page 50: Save Menu
Save menu UltraMatrix version MX21C Rose Electronics Copyright 1990-2002 Main Menu Configure System Computer User Profile Group Language Status Save Exit Use up/down arrow keys to choose selection then press the Enter key or the Escape key to exit Configure password,box number,keyboards settings,appearance Figure 15. -
Page 51: Operation
UltraMatrix switch and its capabilities. To start using your UltraMatrix switch, you first need to become familiar with the keyboard commands. The available keyboard commands are shown in Table 1. All keyboard commands start with an attention sequence by pressing and releasing the left [Ctrl] key, then the additional command characters. -
Page 52: Figure 16. Login Screen
Password Figure 16. Login screen Once you have access to a KVM station, you can switch to any of the connected computers provided your security profile allows access to that computer. To connect to a computer, you can use the “Direct CPU Connect”... -
Page 53: Figure 17. Computer Select Menu
[Esc] key. The computer select menu shown in Figure 17 will display. Use the up/down arrow keys and the page up/page down keys and select the computer to switch to and press [Enter]. You will be immediately connected to that computer and a connection status messages will display providing information about the connection between the KVM station and the computer. -
Page 54: Figure 18. Connection Successful Message
Status Mail server Connection successful to NT Server On Admin Share mode Figure 18. Connection successful message Status Control Room 5 Connection failed to Mail server On Richard Not in access group Figure 19. Connection failed message Status Mail server Disconnected from Payroll On Sharon... -
Page 55: Serial Port Usage (Rs232)
A dedicated computer, Notebook computer with a serial port, or a display terminal. Using a display terminal will allow you to configure the UltraMatrix switch, however, you will not be able to upgrade new versions of firmware. The computer or Notebook must not be attached to any UltraMatrix switches in the system being upgraded. -
Page 56: Starting A Serial Communication Session
Click “OK” when all values have been entered. The HyperTerminal dialog box will display and information can be exchanged with the UltraMatrix switch properly. You can save this setup so the next time its needed, you can select the ICON with the name you gave it and these settings will already be established. -
Page 57: Serial Menu Options
The serial option menu will display again. Select Option 7 to save the new starting computer number to flash memory. Cycle power on the UltraMatrix switch to distribute the new value to all the other CPU cards in this switch. - Page 58 It is recommended that this procedure be done on UltraMatrix #1, RS232 port #1. (Lower right RJ12 connector) To load a flash upgrade file, type 3 in the Enter choice field of the serial options menu. The following message will appear: Waiting for file...
- Page 59 Option 4. Send this Unit’s Main Program to other Units. Option 5. Send this Unit’s Kernel to other Units. The main program or kernel program updates (Option 3) only have to be done on one port. Make sure power to all UltraMatrix switches is “ON”...
- Page 60 Configuration saved successfully Option 8. Exit (Restart the Unit) Selecting option 8 exits the serial option menu. The UltraMatrix switch will reinitialize and the diagnostic check will run. After the diagnostic check finished, the Unit is ready to use with its new configurations. If there are more configurations needed, hit the space bar within 5 seconds and the serial menu will be brought back up to use.
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Page 61: Switching Using Serial Port
Switching using the serial port From any RS232 port on any switch, you can switch any KVM station in the system to any computer. Connect a serial cable to the RS232 port on any UltraMatrix and to the COM port on the standalone computer. -
Page 62: Serial Device Support
(See Appendix C for serial cable part numbers). Any CPU port can be configured to be a serial port. When you switch to that port, you are connected to the serial device and can access it as you normally would. -
Page 63: Figure 22. Serial Support
Configure Computer Computer name Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Computer Use page up and page down keys to configure more computers, Type of computer, for PCs this is the computer’s keyboard mode Figure 22. -
Page 64: Service Information
Technical Support If you are experiencing problems, or need assistance in setting up, configuring or operating your switch, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support... -
Page 65: Safety
SAFETY Safety This UltraMatrix switch has been tested for conformance to safety regulations and requirements, and has been certified for international use. Like all electronic equipment, the UltraMatrix switch should be used with care. To protect yourself from possible injury and to minimize the risk of damage to this Unit, read and follow these safety instructions. -
Page 66: Safety And Emc Regulatory Statements
Safety and EMC Regulatory Statements Safety Information Documentation reference symbol. If the product is marked with this symbol, refer to the product documentation to get more information about the product. WARNING A WARNING in the manual denotes a hazard that can cause injury or death. - Page 67 Safety and EMC Regulatory Statements Informations concernant la sécurité Symbole de référence à la documentation. Si le produit est marqué de ce symbole, reportez-vous à la documentation du produit afin d’obtenir des informations plus détaillées. WARNING Dans la documentation, un WARNING indique un danger susceptible d’entraîner des dommages corporels ou la mort.
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Page 68: Troubleshooting
CPU cable attached. Incompatible or old mouse driver being used. Update mouse driver. Can't switch computer port from keyboard Power to the UltraMatrix was removed for less than three seconds possibly causing keyboard to lock up. Detach and reattach keyboard. - Page 69 Mouse does not move The UltraMatrix turned off after or not attached when computer booted or application began using mouse. Exit and re-enter application using mouse or issue reset command. PS/2 mouse was not attached when the UltraMatrix powered up or has been detached and reattached.
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Page 70: Appendices Appendix A. Initial Factory Default Settings
APPENDICES Appendix A. Initial factory default settings Function Setting System Password Starting Computer Number Maximum Computer PC keyboard rate (chars/sec) 20 PC keyboard delay Sun keyboard language Menu Color Scheme Screen saver Screen saver time (seconds) 1200 seconds Background color Text color Fadeout Computer Computer name... -
Page 71: Appendix B. General Specifications
LEDs: Power Environmental 0 – 45°C, 5% – 80% RH Approvals UL, cUL, TUV, CE, GS ULTRAMATRIX E-SERIES MANUAL UM-2xE (4/8/16 CPU Ports) 4 – 16 select 4 – 16 CPU Power UM-4xE (4/8/16 CPU Ports) 16.7 x 4.85 x 3.50 in. -
Page 72: Appendix C. Parts And Cables
Standard – Apple video/Kbd/mouse Serial to DTE equipment w/DB25F Serial to DTE equipment w/DB9F Serial to DTE equipment w/DB9M RJ45F to DB25 CPU Port / Cisco switch Coax-VGA HD15/USB keyboard & mouse Bus expansion cable (Molded version) Bus expansion cable Translator-Mac ADB to PS/2 KM 19 / 23 / 24 in. -
Page 73: Appendix D. Status Connect / Failure Reason Summary
Unit. Wait for the private user to disconnect and retry the connect request. Cycle power to the UltraMatrix switch where the CPU is attached. Connect to another computer, use another group, or include the computer in the user’s group. -
Page 74: Appendix E. Disconnect Status Reasons
Appendix E. Disconnect Status Reasons Reason No Response Private Mode Cancel User disconnected Timed Out Unknown Computer Unknown Reason User Request Video Path Cancel ULTRAMATRIX E-SERIES MANUAL Description Disconnect communication error. from computer because another user has connected in Private Mode. Keyboard or mouse has not been used for the period specified in... -
Page 75: Appendix F. Kvm Placement / Conflicts
When doing this, all users on the same KVM port must share the same video path from switch to switch. (KVM port #1 on UltraMatrix #1 and KVM port #1 on UltraMatrix #3) As long as all KVM # 1 users only connect to the computers that are attached to their local UltraMatrix, they can operate with no conflicts. -
Page 76: Appendix G. Password Jumper
8. With the new password saved, turn off the UltraMatrix switch. 9. Remove the jumper on JP31. 10. Re-install the top cover. 11. Turn the UltraMatrix on. The UltraMatrix switch will boot up and the new password will be effective. ULTRAMATRIX E-SERIES MANUAL... -
Page 77: Appendix H. Diagnostic Check / Error Messages
Appendix H. Diagnostic check / error messages The power on diagnostic screen that appears when the UltraMatrix switch is first turned on, checks the switch and provides the information shown on the screen. Welcome to UltraMatrix Power on diagnostics Kernel version... - Page 78 Configuration Reports the results of checksum calculations of configuration memory. Any results other than GOOD terminates the diagnostic sequence, indicating a hardware failure. Board number Indicates Unit slot number (1-4) of the KVM or serial port where the diagnostics are reported. Communication ID Indicates network board number (1-256) of the KVM or serial port where the diagnostics are reported.
- Page 79 Kernel halt error messages Message BAD Address = nn Resetting to factory defaults Unit Halted Kernel is bad, load new kernel through serial port. Checksum error ULTRAMATRIX E-SERIES MANUAL Description Kernel memory is corrupt, hardware failure. A memory error is detected during a read from configuration memory.
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Page 80: Appendix I. Video Distance Table
Appendix I. Video distance table The limitation on driving distance is usually due to the quality of the video. The table below shows the distances, resolution and quality of video that can be expected. Letters shows the cable type, and a number that refers to the quality of the video, as described below. -
Page 81: Appendix J. Rack Mount
Two black anodized mounting brackets. Four 6 - 32 x 3/8” flat head mounting screws. To rack mount your Ultramatrix switch, attach the two rack mounting brackets to your Unit with the short flange against the Unit using the four screws provided. Secure the mounting brackets to the rack using the appropriate size bolts, nuts and lock washers. - Page 82 NOTES...
- Page 84 10707 Stancliff Road Phone: (281) 933-7673 Houston, Texas 77099 WWW.ROSE.COM...
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