Breckwell The Big E Owner's Manual page 23

TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE
GLASS "SOOTS" UP AT A VERY FAST RATE
FLAME IS LAZY, DARK AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Cause:
1. Stove or vent pipe is dirty, which restricts airfl ow
through the burnpot.
2. Vent pipe installed improperly.
3. Air damper is set too far in (closed) for a higher
setting.
4. Burnpot holes are blocked.
5. Air damper is broken.
6. Blockage in air intake pipe.
7. Circuit board malfunction.
8. Combustion blower is not spinning fast enough.
9. Bad Pellets
(Applies to "GLASS 'SOOTS' UP AT A VERY
FAST RATE" only.
10. The trim setting on the low feed rate is too low.
(Applies to "GLASS 'SOOTS' UP AT A VERY
FAST RATE" only.
Possible Remedies:
Follow all cleaning procedure in the maintenance section of
the owner's manual.
Check to make sure the vent pipe has been installed ac-
cording to the criteria in the owner's manual.
Put the damper knob farther out away from the side of the
stove and try not to burn the unit again.
Remove the burnpot and thoroughly clean it.
Visually inspect the damper assembly. Make sure the damp-
er plate is attached to the damper rod. When the damper
rod is moved, the plate should move with it.
Visually inspect the air intake pipe that leads into the burn-
pot for foreign material.
Time the fuel feed light at each setting (after the stove has
completed the startup cycle). Make sure the times match
the auger timing chart. If the auger motor runs constantly,
the board is bad.
Test the RPM on the blower after the blades have been
cleaned. The RPM should be approximately 3000RPM.
The brand of pellets or the batch of pellets that are being
used may be of poor quality. If possible, try a different brand
of pellets. You might also want to try a brand that is made
from a different type of wood (softwood vs. hardwood).
Different woods have different characteristics when being
burned.
Use the "Reset Trim" button to increase the low feed rate
setting. If the "1" & "3" lights are on, the stove is currently
on the lowest setting. If only the "1" light is on, the stove is
in the default (medium) setting. If the "1" & "4" lights are on,
the stove is in the high trim setting for the low feed rate. If
the stove is being burned on one of the two lower settings,
advance to the next trim setting and try burning the stove.
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