Troubleshooting And Tips; Help If Problems Occur; Troubleshooting; Power Indicator Remains Off After You Have Switched On Your Device - Fujitsu ESPRIMO P5635 Operating Manual

Troubleshooting and tips

Troubleshooting and tips
Refer to the safety notes in the "Safety" manual and in the
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If a fault occurs, try to correct it as described in the following documentation:
• in this chapter
• in the documentation for the connected devices
• in the help systems of the software used
• in the documentation for your operating system

Help if problems occur

Should you ever have a problem with your computer that you cannot solve yourself, in many cases
you can solve it quickly using the SystemDiagnostics program pre-installed on your computer.
► To start the SystemDiagnostics program, click Start symbol - Program - Fujitsu - SystemDiagnostics.
► If a problem is detected during the test run, the SystemDiagnostics program outputs
a code (e.g. DIFS code YXXX123456789123).
► Take a note of this DIFS code and the ID number of your device. The ID number can
be found on the type rating plate on the back of the casing.
► For further clarification of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "http://ts.fujitsu.com/support"). When you do this, please have
ready the identity number and serial number of your system and the DIFS code.

Troubleshooting

Power indicator remains off after you have switched
on your device
Cause
The mains voltage supply is faulty.
Internal power supply overloaded.
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chapter when connecting or disconnecting cables.
Remedy
► Check that the power cable is correctly
plugged into the device and into a grounded
mains outlet.
► Check that the main switch at the rear of the
monitor is set to the "I" position.
► Switch the device on.
► Pull the power plug of the device out of the
mains outlet.
► Wait a moment.
► Plug the power plug into a properly grounded
mains outlet again.
► Switch the device on.
"Getting started",
Fujitsu Technology Solutions