Motorola BLINK1 User Manual page 20

General I am having problems
to access my
cameras from Google
Chrome ™ . What
should I do ?
General I am having problems
to access my
cameras from Safari
®
on Mac . What
should I do ?
General I am not able to
access my cameras
on Internet Explorer
I am using Internet
®
Explorer version 6
OR version 7.
Setting Up When I am using an
iOS device to setup
the camera for first
time use, in the step
where I try to connect
to Camera-XXXXXX
in the Wi-Fi settings,
I get an error saying
"Cannot connect to
Camera-=XXXXXX".
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BLINK1_UK_V3_2013_02_28.indd 38-39
The following links take you to
the troubleshooting guide for
Google Chrome ™ related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavach
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledch
The following links take you to
the troubleshooting guide for
®
Safari on Mac .
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledsf
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavasf
You need to be on Internet
®
Explorer version 8.0 or above.
®
. Please upgrade your browser.
You can also use Google
Chrome ™ to access.
This is a known issue for some
iOS users. Please try to connect
again. This time you should be
able to connect.
Help
General How do I find
information which
version of APP I am
running?
General How do I download
the APP for Android
and iOS devices ?
Features I am having problems
with PAN/TILT. The
camera seems to
move much later after
I have pressed on the
PAN button.
Help
When you are viewing your
camera, you can tap on the
GEAR icon to go to the camera
settings page. Select the
Information option to view the
APP and Camera versions.
Android:
- Open Google Play APP on
your Android device.
- Select Search
- Type " Monitor Everywhere"
- The results will have Monitor
Everywhere APP by Binatone
- select to install it
iOS Device:
- Open iOS APP Store
- Select search
- Type " Monitor Everywhere"
- The results will have Monitor
Everywhere APP by Binatone
- select to install it
This is usually caused when you
are using the PAN/TILT feature
and the network bandwidth
/ connectivity is not good.
This might occur when you
are accessing your camera in
Remote mode.
To improve performance you
can switch High Quality video
mode (white HQ colour) to Low
Quality video mode (grey HQ
colour). You can select the HQ
button when you are viewing
your camera.
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