Retrieving Information For Customer Support - Intel Express 520T User Manual

C H A P T E R 7
Two methods available
Files suitable for TFTP
transfer
Transferring files to and
from the switch using
TFTP
116
Console Port Use and Troubleshooting
Retrieving Information for Customer
Support
If Intel Device View is still functioning, this information can be ob-
tained using the Report Manager. If the Report Manager is not acces-
sible, use TFTP procedures.
You can retrieve log files for analysis using TFTP. Here are two of
the various files suitable for TFTP transfer:
Type Name
ASCII report
log
Binary miaram
filter
inxxxxxx.p
STDALONE.nvp VLAN database
To transfer files using TFTP:
1
At the command prompt, start a TFTP session with the switch.
2 To obtain a directory listing of all the files on the switch, type:
get dir .
3 Examine the directory listing to confirm the names of the files
present in the switch.
Report, log and filter files and a parameter file with a .p or .nvp
extension appear in the directory listing.
4 To retrieve the file that you want, type: get <filename> .
Note If you "get" a report, then the report file is generated
on-the-fly and transferred.
Contains
Information for Customer Support
staff
List of errors
Information for Customer Support
staff
For example incd36d0.p A read/write
parameter file which contains the
information for configuring a switch
somewhere else on the network.