Frequently Asked Questions; Troubleshooting - ZOpid HF-ZW104B User Manual

FREQUENTLY ASKED QUESTIONS

Q: Why do my photos take so long to load?
A: Generally the higher the resolution of the photo, the longer it will take to load. Resizing
your photos to a lower resolution will quicken the processing time.
Q: How do I copy music files to the frame?
A: First, use a personal computer and popular audio editing software to convert your music to
MP3 or WMA format. The Digital Picture Frame will only play MP3 or WMA (Without DRM)
files so audio files in other formats like ACC (iTunes) etc. will have to be converted first. See
"Copying Pictures, Music & Video Files from Computer" section to see how to copy
music files to the frame.
Q: Why doesn't Digital Picture Frame show some of my photos?
A: The Digital Picture Frame is designed to show photos following the same camera industry
standards format as digital cameras. This format is a JPEG format. Images, such as web
images, scanned images, or photos in RAW format, are not stored according to camera
industry standards and therefore cannot be displayed correctly on the Digital Picture Frame.
Please use your PC applications to convert such images into standard JPEG format before
copying them to the built-in memory on the Digital Frame or a memory card.
Q: Why can't I play a video file on the frame?
A: Please make sure the video file is in one of the supported video file formats and size.

TROUBLESHOOTING


Digital Picture Frame does not power on
The POWER connector to the unit is not securely inserted. When you connect the AC
adapter to the frame and power up the unit, even without a memory card, you should
see a blank screen. If you don't see the lit screen, check if the power is connected to
the Digital Picture Frame and make sure it is securely attached.

No Start-up screen
Memory card is not inserted correctly or the built-in memory or the memory card does
not have photos, video or mp3 files or not in supported format.

Memory card is not recognized by the frame
Make sure the card is inserted properly – Make sure the front label of the memory card
is facing AWAY from you.
IMPORTANT: Do not force the memory card into the slot.
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