Troubleshooting - Kenmore 251-99701-0001 Use And Care Manual

Before calling for service, try the suggestions below to see whether you can solve your
problem without outside help.
PROBLEMS
Dehumidifier does not
work when pressing
the POWER ON
button.
Dehumidifier is
operating, but the
dehumidification
function does not
work.
Loud noise and/
or vibration during
operation.
Sounds.
Dehumidification
function is inefficient
Unit is discharging
warm air.
Water does not drain
through hose.
Water does not drain
through garden hose.
Water does not drain
through pump drain
hose.

TROUBLESHOOTING

CHECK POINT
Is the power cord plugged into
a grounded 3-prong outlet?
Is BUCKET FULL light on?
Does BUCKET FULL light
appear after emptying the
water bucket?
Is the compressor running as
well as the fan?
Is there frost on the coils?
Is the unit on a level surface?
Sounds like flowing water
during and after operation.
It makes a pinging sound.
Are the filters and grills dirty?
Is indoor temperature under
65°F?
Check the DRAIN CONNEC-
TOR. Is it installed correctly?
Check the drain hose for
kinks or obstructions.
Is PUMP light on?
Check the DRAIN CON-
NECTOR making sure it is
installed securely.
Check the garden hose for
tangles or folds.
Check the connecting hose
for tangles or folds.
Does pump display light
appear?
Plug the power cord securely into a
grounded 3-prong outlet.
Empty the water bucket and
re-install.
Check the float switch to make sure
it is free and not obstructed.
The unit may be in the defrost
mode. The fan is running but not the
compressor. The unit will return to
dehumidification automatically.
Move the unit to a level surface.
This is the normal sound of the
refrigerant flowing through the coils.
Normal sound of expansion and
contraction caused by temperature
changes.
Clean the SIDE GRILL and AIR
FILTER.
Unit does not operate efficiently
below 65°F.
Normal: Compressor and electric
motor discharge nominal heat.
Re-install drain hose according
to this manual.
Flatten the hose or remove block-
age.
Turn on the pump.
Re-install it according to this manual.
Flatten the hose or remove block-
age.
Re-install drain hose according to
this manual.
Flatten the hose or remove blockage.
Turn on the pump.
10
SOLUTIONS