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Canon MultiPASS C3000 User Manual

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MultiPASS C3000
Electronic User's Manual

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Table of Contents

   Also See for Canon MultiPASS C3000

   Summary of Contents for Canon MultiPASS C3000

  • Page 1 MultiPASS C3000 Electronic User’s Manual...
  • Page 2 Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS C3000 system. All statements, technical information, and recommendations in this manual and in any guides or related documents are believed...
  • Page 3 Canon recommends an individual line following industry standards [e.g., the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS C3000. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
  • Page 4 Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-2 for details.) RIGHTS OF THE TELEPHONE COMPANY Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service.
  • Page 5: Users In Canada

    To automatically enter this information into your MultiPASS C3000, follow the instructions in your Setup Guide. USERS IN CANADA PRE-INSTALLATION REQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A A . . L L o o c c a a t t i i o o n n Supply a suitable table, cabinet, or desk.
  • Page 6 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, SEVEN DAYS A WEEK...
  • Page 7: Using Your Documentation

    User’s Manual This manual offers detailed information on how to operate your MultiPASS C3000. It includes how to use the MultiPASS C3000 as a monochrome or color printer, stand-alone plain paper fax, PC fax, copier, and scanner. It includes maintenance, troubleshooting, and specifications.
  • Page 8 Distinctive typefaces identify the buttons you press, the lights on the operator panel, and any commands you enter at your computer. The buttons you press appear in this typeface: START/COPY The names of lights you see appear in this typeface: IN USE What you see in the LCD display appears in this typeface: REGISTRATION...
  • Page 9: Table Of Contents

    Contents Introduction Getting Help From Canon ................. Servicing the MultiPASS C3000 ..............Main Components of the MultiPASS C3000 ............ Front View ....................Back View ..................... Inside the Printer Area ................. Using the Operator Panel ................... Loading Paper in the Sheet Feeder ..............
  • Page 10 Using the Fax Log ....................3-21 Displaying the Fax Log ................3-21 Viewing a Fax Listed in the Fax Log ............3-22 Printing the Fax Log ..................3-22 Sending Faxes With the MultiPASS C3000 Sending a Document ..................Regular Dialing ..................... Automatic Dialing ..................
  • Page 11 How DRPD Responds to Calls ..............Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature ..................5-10 Copying and Scanning With the MultiPASS C3000 Copying Documents ................... Using the MultiPASS Desktop Manager to Scan Documents ......Scanning a Document into the MultiPASS Desktop Manager ....
  • Page 12 Printing the Document ................7-26 Adjusting the Document Viewer Default Options ........7-27 Setup and Other Utilities in the Desktop Manager Setting Up MultiPASS C3000 Options in the Desktop Manager ....Setting Up Preferences ................. Setting Up Send Fax Options ..............
  • Page 13 Maintaining the MultiPASS C3000 MultiPASS C3000 Guidelines ................Routine Maintenance ..................Cleaning Inside the MultiPASS C3000 .............. Printing the Nozzle Check ................. Cleaning the BJ Cartridge Print Head ............... BJ Cartridge Guidelines ..................BJ Cartridge and BJ Tank Maintenance .............
  • Page 14 Appendix B Using the MultiPASS C3000 as a Stand-alone Fax LCD Menu System ....................B-1 Entering Information in the MultiPASS C3000 ..........B-2 Entering Your User Information ..............B-2 Glossary ........................G-1 Index ..........................I-1 x x i i v v...
  • Page 15: Introduction

    Thank you for purchasing the Canon MultiPASS™ C3000—the multi- talented color printer for your home office and the whole family. We are sure that your MultiPASS C3000 will provide all you need in one machine: Color Bubble Jet printer, plain paper fax, PC fax, copier, and ™...
  • Page 16: Getting Help From Canon

    Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical support options including*: 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366) Speak to a technician free of service charge (currently Monday through Friday, 8:00 a.m.
  • Page 17: Servicing The Multipass C3000

    Save the warranty and keep your sales receipt for proof of purchase. In the event that your MultiPASS C3000 needs servicing, you will need your proof of purchase to obtain warranty service. Be sure to fill out the Registration card and send it in. This will help Canon give you better support and warranty service.
  • Page 18: Main Components Of The Multipass C3000

    Main Components of the MultiPASS C3000 Before using the MultiPASS C3000, it’s a good idea to familiarize yourself with the components and understand their functions. Front View SENDING DOCUMENT SUPPORT HOLDS DOCUMENTS AS THEY FEED INTO ADF PAPER REST SUPPORTS PAPER...
  • Page 19: Back View

    Back View LINE JACK TELEPHONE/ ANSWERING MACHINE JACK POWER CORD CONNECTOR MANUAL FEED PARALLEL CABLE SLOT CONNECTOR Inside the Printer Area PAPER THICKNESS LEVER CARTRIDGE HOLDER PRINTER COVER Chapter 1 Introduction...
  • Page 20: Using The Operator Panel

    Using the Operator Panel This section presents a brief description of the operator panel on the MultiPASS C3000. ONE-TOUCH SPEED DIAL/ FUNCTION BUTTONS FUNCTION DISPLAY CARTRIDGE RECEIVE MODE REDIAL/PAUSE RESOLUTION RESUME FUNCTION CARTRIDGE RESUME REDIAL/PAUSE RECEIVE MODE RESOLUTION ALARM PRINTER...
  • Page 21 RESOLUTION Press this to select the resolution the MultiPASS C3000 will use for the document you want to fax or copy. One-Touch Speed Dial/Function buttons Use for one-touch speed dialing, entering user information, printing documents stored in memory, and cleaning the print head.
  • Page 22: Loading Paper In The Sheet Feeder

    The paper you load in the sheet feeder is used for printing documents or for incoming faxes. For printing documents, you can use any of the Canon specialty papers described in Chapter 2, Printing With the MultiPASS C3000. For receiving faxes, use plain paper (such as copier paper). When the message...
  • Page 23: Preparing Documents For Faxing, Copying, Or Scanning

    Preparing Documents for Faxing, Copying, or Scanning You can use the MultiPASS C3000 to fax, copy, or scan documents that are printed on standard letter, legal, or A4 size paper. Follow these guidelines to prepare your documents.
  • Page 24: Loading The Document

    Make a photocopy of any document that will not feed into the MultiPASS C3000. You can then feed the copy. Do not feed documents with pages that are different sizes or of different thicknesses.
  • Page 25 Adjust the document guides to the width of the document. The MultiPASS C3000 automatically feeds the pages one by one from the bottom. If you have problems feeding multiple page documents, insert the pages one at a time into the ADF. This stacks the pages on a slant so they feed correctly into the ADF.
  • Page 26: Printing With The Multipass C3000

    Printing With the MultiPASS C3000 This chapter describes how to use the MultiPASS C3000 to print your documents. Once you have installed the MultiPASS Desktop Manager, you can use the MultiPASS C3000 for all your printing needs. This chapter describes:...
  • Page 27: Paper Handling

    Selecting Paper Types Plain Paper The MultiPASS C3000 supports paper sizes of letter, legal, and A4 in portrait orientation. You can use regular copier paper, cotton bond papers, and typical letterhead. Always use paper without curls, folds, staples, or damaged edges.
  • Page 28 Bubble Jet Paper (water resistant) The Canon Bubble Jet Paper LC-301 has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces, making it a good choice for damp or rainy environments.
  • Page 29: Paper Guidelines

    You must install the MultiPASS Printer Driver for Windows and the MultiPASS Desktop Manager before you can use the MultiPASS C3000 as a printer for your computer. See your Setup Guide for details on how to install this software.
  • Page 30: Printing A Document

    Printer Setup Within Windows for details.) Select OK to close the Print Setup dialog box. After making any necessary changes to the printing Choose Print parameters, select OK to start the print job. from the Chapter 2 Printing With the MultiPASS C3000...
  • Page 31: Printer Setup Within Windows

    Printer Setup Within Windows You can use the MultiPASS C3000 with all your Windows 95 or Windows 3.1 applications. Be sure to set the MultiPASS C3000 as the default printer for all your Windows operations. Most of your printing operations are controlled by your software application.
  • Page 32: Using The Printer Driver In Windows 95

    It should provide information about changing the printer setup parameters. In Windows 3.1, the printing options are displayed on these tabs: Paper, Graphics, and Setting. See the next section, Using the Windows Tabs, for details. Chapter 2 Printing With the MultiPASS C3000...
  • Page 33: Using The Windows Tabs

    The MultiPASS printer driver for Windows has several tabs from which you can select your printing options and learn about your printer driver as well as your MultiPASS C3000. General (Windows 95 only) This tab allows you to add comments regarding the printer driver and print a test page or a separator page.
  • Page 34 Windows 95 only.) ENABLE OR SPECIFY PRINT DISABLE IMAGE QUALITY COLOR MATCHING (WINDOWS 95 ONLY) SELECT A COLOR MODEL ENABLE OR DISABLE FINE SELECT A MODE PRINT MODEL Chapter 2 Using the MultiPASS C3000 as a Printer...
  • Page 35: Specifying Your Printing Options

    To access the Help file, click on the Help button. When you move the mouse cursor over one of the printing options, a help message appears at the bottom of the tab. 2-10 Printing With the MultiPASS C3000 Chapter 2...
  • Page 36: Recommended Graphics Settings

    Photo-realistic — Photo Color Produces unsurpassed color printing photo-realistic color printing. (Requires the optional BC-22 Photo BJ Cartridge and High Resolution Paper HR-101 or Glossy Photo Paper GP-201.) Chapter 2 Printing With the MultiPASS C3000 2-11...
  • Page 37: Using The Setup Analyzer

    The inconsistencies appear with check boxes. You can use the dialog box buttons to select or deselect the inconsistencies and to fix or ignore the inconsistencies. 2-12 Printing With the MultiPASS C3000 Chapter 2...
  • Page 38: Printing Speed Versus Color

    Color Selection—Fast Color For High Quality Color Printing For the MultiPASS C3000, select the printing options shown below to allow the printer driver to interpret and translate up to 16.7 million colors. Keep in mind that your print speed will be slower than with other setting combinations.
  • Page 39: For Monochrome Printing

    Use the optional BC-20 Black BJ Cartridge to optimize the printer’s performance when you are printing black text and graphics only. In the printer driver, choose the following printing options to tell your MultiPASS C3000 to print using black ink only. Media Type—Plain Paper Print Quality—Standard Color Model—Monochrome...
  • Page 40 Add RAM to your computer. The computer will be able to prepare the print file faster. Use a computer with a faster processor. The computer will be able to prepare the print file faster. Chapter 2 Printing With the MultiPASS C3000 2-15...
  • Page 41: Setting The Paper Thickness Lever

    DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT Be sure to check this lever when you change BJ cartridges, and before and after printing on heavier-weight print media or envelopes. 2-16 Printing With the MultiPASS C3000 Chapter 2...
  • Page 42 CARTRIDGE BUTTON CARTRIDGE button to move the cartridge holder to the FUNCTION CARTRIDGE RESUME center of the unit. REDIAL/PAUSE RECEIVE MODE RESOLUTION ALARM PRINTER RESET STOP CODED DIAL SYMBOLS OPER START/COPY TONE Chapter 2 Printing With the MultiPASS C3000 2-17...
  • Page 43 2-19. r t r l - 2 l - 2 Press again to move the cartridge holder Complete the CARTRIDGE back to its home position. operation. Close the printer cover. 2-18 Printing With the MultiPASS C3000 Chapter 2...
  • Page 44: Printer Settings For Various Print Media

    Auto or FS-101 Manual Back Print Film Center Auto BF-102 High Gloss Film Right Manual HG-101 CF-102 Center Auto Transparencies Other heavier-weight Right Manual print media Envelopes Single Right Manual Stack Right Auto Chapter 2 Printing With the MultiPASS C3000 2-19...
  • Page 45: Loading Paper

    Automatically Feeding Paper Center for the BC-21 Color BJ Cartridge. Set the paper thickness lever. Left for the optional BC-20 Black BJ Cartridge. r t r l - 2 l - 2 2-20 Printing With the MultiPASS C3000 Chapter 2...
  • Page 46 For best results, fan the paper before loading it. Fan the paper. Always fan a stack of paper along the edge that will feed into the printer first. Chapter 2 Printing With the MultiPASS C3000 2-21...
  • Page 47: Auto Feed Guidelines

    The capacity of the paper output tray is 20 sheets of paper. To reduce paper jams, remove paper from the output tray before the count reaches 20. If paper curls after printing, remove it immediately; otherwise, paper jams may occur. 2-22 Printing With the MultiPASS C3000 Chapter 2...
  • Page 48 PAPER LIMIT MARK NO GAP HERE NO GAP HERE Make sure there are no gaps between the stack of paper and the paper guide or the right edge of the sheet feeder. Chapter 2 Printing With the MultiPASS C3000 2-23...
  • Page 49: Manually Feeding Paper

    DO NOT TOUCH THE RIBBON CABLE If you are using Windows, you must select Manual Feed Start your in the MultiPASS Printer Driver for the printer to accept print operation. manually fed paper. 2-24 Printing With the MultiPASS C3000 Chapter 2...
  • Page 50 The printer will automatically load the paper into position. After printing on thick paper or envelopes, set the paper thickness lever (inside the printer) back to the left or center position before printing on other paper types. Chapter 2 Printing With the MultiPASS C3000 2-25...
  • Page 51: Printing On Envelopes

    U.S. Commercial number 10 (COM10) envelopes and European DL envelopes are recommended. You may be able to stack envelopes of other sizes in the sheet feeder; however, Canon cannot guarantee consistent performance on envelope sizes other than COM10 and DL.
  • Page 52 Press all the way around the envelopes to remove any curls and expel air from inside the envelopes. PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP Make sure the flaps of the envelopes are flat and not curled. Chapter 2 Printing With the MultiPASS C3000 2-27...
  • Page 53 Insert the envelopes with the print side up. Feed the top of the envelope (return address portion) into the sheet feeder first. Make sure the back flap is toward the sheet feeder. Now you can start your print operation. 2-28 Printing With the MultiPASS C3000 Chapter 2...
  • Page 54: Using Canon’s Specialty Papers

    Papers and describes special procedures required for High Resolution Paper and Fabric Sheets. Specialty Paper Guidelines Be sure to read any instructions that come with your Canon Specialty Paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.
  • Page 55: Uncurling Back Print Film

    30°C). The relative humidity should be between 10% and 70%. Uncurling Back Print Film If Back Print Film becomes curled, follow these steps to uncurl it: Cover the non-glossy side of the film with a sheet of plain paper. 2-30 Printing With the MultiPASS C3000 Chapter 2...
  • Page 56 (2.5 cm) in diameter. opposite the curl. You may want to fasten the roll with a small piece of tape. Keep the film rolled up for about five minutes. Chapter 2 Printing With the MultiPASS C3000 2-31...
  • Page 57: High Resolution Paper Hr-101

    High Resolution Paper HR-101 Using the Paper Output Guides The output tray on your MultiPASS C3000 is equipped with paper output guides. When using the optional BC-22 Photo BJ Cartridge to print on Canon’s High Resolution Paper HR-101, lift the paper output guides on both sides of the output tray.
  • Page 58: Using The Cleaning Sheet

    Using the Cleaning Sheet Canon’s High Resolution Paper HR-101 is designed for high quality printing. This paper is specially coated to produce delicate color output. After using a package of High Resolution Paper (200 sheets), you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer’s rollers;...
  • Page 59 (going into the sheet feeder). sheet. Adjust the paper guide to the edge of the cleaning sheet. Make sure the Canon MultiPASS C3000 Printer is set as Use WordPad to the default. Start WordPad from the Accessories program group.
  • Page 60: Fabric Sheet Fs-101

    Fabric Sheet FS-101 Fabric Sheet FS-101 for Canon printers comes with a booklet that describes special handling procedures. Be sure to look through this booklet for special information regarding the Fabric Sheet. This section describes specific steps for using Fabric Sheets with the Canon Bubble Jet products.
  • Page 61 Wash the printed fabric sheet for about three minutes under lukewarm running water to remove extra ink. Hang the fabric sheet up to dry it again. Iron the dried fabric sheet with a clothes iron. 2-36 Printing With the MultiPASS C3000 Chapter 2...
  • Page 62: Using The Multipass Desktop Manager

    Desktop Manager The MultiPASS Desktop Manager is a full-featured Windows application that enables you to use your MultiPASS C3000 from your computer. The MultiPASS Desktop Manager coordinates the printing, PC faxing, and scanning functions of the MultiPASS C3000. Its features include:...
  • Page 63: Starting The Multipass Desktop Manager

    After it is installed, the MultiPASS Desktop Manager is an option on the Canon MultiPASS C3000 menu. Click the Start button and point to Programs. Point to Canon MultiPASS C3000 and then click MultiPASS Desktop Manager. Using the MultiPASS Desktop Manager...
  • Page 64: Windows 3.1 Users

    Windows 3.1 Users After it is installed, the MultiPASS Desktop Manager is an icon in the Canon MultiPASS C3000 program group. This program group was automatically created during installation. From the Program Manager, double-click the Canon MultiPASS C3000 icon. You see this program group: In the Canon MultiPASS C3000 program group, double-click the MultiPASS Desktop Manager icon.
  • Page 65 Menu Bar The menu bar contains commands that enable you to perform the various Desktop Manager tasks. Some of the commands can also be accessed by their corresponding icons on the toolbar or command bar. Toolbar The toolbar provides quick access to certain Desktop Manager tasks. When a task is unavailable, the toolbar button appears dimmed.
  • Page 66: Closing The Desktop Manager

    Command Bar The command bar contains command icons, which enable you to perform a variety of tasks. SAVE AS—SAVES VIEWER—DISPLAYS THE SELECTED ITEM THE SELECTED ITEM E-MAIL PHONE— DISPLAYS IF A TELEPHONE IS ATTACHED TO THE PRINT—PRINTS FAX—SENDS A PC MultiPASS THE SELECTED FAX TO A NUMBER...
  • Page 67: Using The Desktop Manager Folders

    Using the Desktop Manager Folders The Desktop Manager stores and organizes your fax and scan documents in folders. Only one folder can be open at a time. When you open another folder, the current folder automatically closes. System-defined Folders When you install the Desktop Manager, these system-defined folders are automatically available: In Box, Out Box, Scan, Sent Fax, and Trash.
  • Page 68: User-defined Folders

    Manager. You cannot rename a job in the Out Box folder. Scan The Scan folder stores all images you scan with the MultiPASS C3000 from the Desktop Manager. Each document displays with a system- assigned name: scan nnnn, where nnnn is a number of up to four digits long which is unique within the Manager.
  • Page 69: Viewing Documents In The Desktop Manager

    If you create additional folders that cause the folder list to grow beyond the visible list area, a vertical scroll bar displays. The scroll bar scrolls the entire list of system- and user-defined folders as a single entity. Viewing Documents in the Desktop Manager When you open a folder, you can view the documents contained within the folder.
  • Page 70: Sorting The Documents In The List

    The icon designates the document type as fax, scan, or modified. A modified document is a document where the fax cover page has been removed from a fax, or a multi-page document that has been split into multiple documents. Sorting the Documents in the List Documents in the Out Box folder are listed by a combination of the date and time they were submitted for processing, any future scheduling time, and processing status.
  • Page 71 To display the Address Book, select Tools from the Desktop Manager menu bar. Now click Address Book. The MultiPASS Desktop Manager displays the Address Book window: ADDRESS BOOK ENTRIES STATUS LINE COMMAND BUTTONS Address Book Entries Address Book entries are listed by row. The columns indicate the Address Book entry type (individual or group), name and address information, and phone and fax numbers.
  • Page 72: Working With Address Book Entries

    Working With Address Book Entries When open, the Address Book displays a list of the address entries you currently have set up, along with the corresponding information for each entry. The Address Book contains two types of entries: Individual An individual entry enables you to identify each individual to whom you repeatedly send faxes.
  • Page 73 Adding and Editing an Individual Entry When setting up an individual Address Book entry, you must specify the contact’s first and last names, and fax number. Optionally, if you want the information available for a fax cover page, you can provide the contact’s phone number, title, company, address, and any comments.
  • Page 74: Adding And Editing A Group Address

    Enter the appropriate information. You must type at least a First Name or Last Name and a Phone or Fax number before you can click Add. You can enter 20 characters in the First and Last Name text boxes, 40 characters in the Company Name text boxes, and 32 characters in the Phone and Fax Number text boxes.
  • Page 75 To add a group entry, click the New Group button on the toolbar. To edit a group, select the entry in the Address Book and click the Edit button. Enter or edit the name you want assigned to this group. In the Address Book list box, click the individual entry you want to add to the group and click Add.
  • Page 76: Importing An Address Book

    Importing an Address Book You may have an address book in another program that you want to use in the MultiPASS Desktop Manager. You can import your address book and use it in the Desktop Manager. You can import addresses from any ASCII text file containing information that is separated by a comma or tab.
  • Page 77 In the Import Address Book dialog box, specify the location and filename to import. Then In the Assign Field Names dialog box, the address information is listed in columns, with a column title that identifies the type of information within the column. The button above the column titles enables you to reassign the column titles where necessary.
  • Page 78: Exporting The Address Book

    Exporting the Address Book You can export the Address Book from the MultiPASS Desktop Manager to an ASCII text file. The address information can be separated by either commas or tabs. If you choose to have the address information separated by commas, the text file extension is .CSV. If you choose to have the address information in the text file separated by tabs, the text file extension is .TXT.
  • Page 79: Setting Up Your Speed Dial Assignments

    When the appropriate names appear at the top of each Click Export. column, click Export. In the Export Address Book dialog box, select the file type (.CSV or .TXT), location, and filename for saving the file. Then click OK. Setting Up Your Speed Dial Assignments To set up speed dialing, you use the fax recipients set up in your Address Book, and assign the desired individual recipients to speed dial codes.
  • Page 80: Assigning An Individual Recipient To A Speed Dial Code

    To set up your speed dialing assignments, select Setup from the Desktop Manager menu bar, and then click on the Speed Dial tab. Assigning an Individual Recipient to a Speed Dial Code To assign a fax recipient to a speed dial code: In the Address Book list box, select the recipient that you want to assign to a speed dial code.
  • Page 81: Defining A Group Speed Dial Code

    Defining a Group Speed Dial Code To assign two or more recipients to a speed dial code: On the Speed Dial tab, make sure the desired recipients for your group are set up as individual speed dial assignments. Select the speed dial code to which you want to assign the group of recipients, and click Group Dial.
  • Page 82: Using The Fax Log

    In the Speed Dial list box, select the first recipient and click Add. Repeat this procedure until the desired recipients are included in the Member(s) list box. To remove a member from the group, select the member in the Member(s) list box and click Remove. When all the desired members are listed in the Member(s) list box, click OK to save your group.
  • Page 83: Viewing A Fax Listed In The Fax Log

    Viewing a Fax Listed in the Fax Log In the Fax Log dialog box, double-click the fax document listed. The document displays in the Desktop Manager Document Viewer. For information on using the Document Viewer, refer to Chapter 7, Working With Documents in the Desktop Manager. Printing the Fax Log In the Fax Log dialog box, click Print.
  • Page 84: Sending Faxes With The Multipass C3000

    Sending Faxes With the MultiPASS C3000 Sending Faxes With the MultiPASS C3000...
  • Page 85: Sending A Document

    Sending a Document Regular Dialing Feed the document. DOCUMENT READY MEMORY USED STANDARD DOCUMENT READY Dial the other party’s fax number. TEL= 555 7899 SYMBOLS OPER TONE Sending Faxes With the MultiPASS C3000...
  • Page 86 Press START/COPY. START/COPY SCANNING SCANNING TRANSMIT TX/RX NO. XXXX TRANSMITTING OK ALARM STOP Sending Faxes With the MultiPASS C3000...
  • Page 87: Automatic Dialing

    Automatic Dialing Load the document. DOCUMENT READY Use automatic FUNCTION CARTRIDGE RESUME TEL= 11234567899 PRINTER RESET CODED DIAL CODED DIAL TEL= 11234445555 SYMBOLS OPER TONE NO TEL # Sending Faxes With the MultiPASS C3000...
  • Page 88: Sending A Document Using Group Dialing

    CODED DIAL ALARM STOP Sending a Document Using Group Dialing Feed the document. DOCUMENT READY Choose the CODED group you wish DIAL to send to. 02 CANON GROUP Press START/COPY. START/COPY SCANNING P.001 START/COPY Sending Faxes With the MultiPASS C3000...
  • Page 89: Redialing

    NO TEL # STOP Redialing Manual REDIAL Automatic AUTO REDIAL AUTO REDIAL TX/RX NO. XXXX BUSY/NO SIGNAL BUSY/NO SIGNAL Sending Faxes With the MultiPASS C3000...
  • Page 90: Resending A Fax After An Error

    To Cancel Automatic Redialing STOP STOP AUTO REDIAL STOP CANCEL? *YES #NO TX/RX CANCELLED TX/RX NO. XXXX PRINTING REPORT Resending a Fax After an Error Sending Faxes With the MultiPASS C3000...
  • Page 91: Manual Sending

    Manual Sending Feed the document. DOCUMENT READY Pick up the telephone and dial the other TEL= 4567899 party’s fax number. SYMBOLS OPER TONE Converse with the other party. START/COPY START/COPY START/COPY Sending Faxes With the MultiPASS C3000...
  • Page 92: Messages Displayed During Sending

    Messages Displayed During Sending TRANSMIT TX/RX NO. XXXX TRANSMITTING OK Cancel Sending Press STOP. STOP CANCEL *YES #NO Press TX/RX CANCELLED STOP Sending Faxes With the MultiPASS C3000...
  • Page 93: Sending A Document To More Than One Location (sequential Broadcasting)

    Sending a Document to More Than One Location (Sequential Broadcasting) CODED DIAL START/COPY Transmitting the Document Feed the document. DOCUMENT READY 4-10 Sending Faxes With the MultiPASS C3000...
  • Page 94 Dial the other party’s number. TEL= 4567899 SYMBOLS OPER TONE CODED DIAL CODED DIAL Press START/COPY SCANNING START/COPY. Sending Faxes With the MultiPASS C3000 4-11...
  • Page 95: Adjusting The Quality Of Your Faxes

    START/COPY STOP MEMORY FULL Adjusting the Quality of Your Faxes Setting the Resolution 4-12 Sending Faxes With the MultiPASS C3000...
  • Page 96 STANDARD × FINE × PHOTO × RESOLUTION BUTTON FUNCTION CARTRIDGE RESUME REDIAL/PAUSE RECEIVE MODE RESOLUTION ALARM PRINTER RESET STOP CODED DIAL SYMBOLS OPER START/COPY TONE Press the RESOLUTION RESOLUTION PHOTO Sending Faxes With the MultiPASS C3000 4-13...
  • Page 97: Setting The Contrast

    Press the RESOLUTION RESOLUTION button again. RESOLUTION STANDARD RESOLUTION FINE RESOLUTION PHOTO RESOLUTION 12/11/97 FaxTel Setting the Contrast 4-14 Sending Faxes With the MultiPASS C3000...
  • Page 98: Sending Pc Faxes

    Sending PC Faxes Sending a PC Fax From a Windows Application Create a PC fax document. Open the Print window in the application. Sending Faxes With the MultiPASS C3000 4-15...
  • Page 99 Print your document using the Canon MultiPASS Fax printer driver. Complete the information in the 4-16 Sending Faxes With the MultiPASS C3000...
  • Page 100: Defining Send Fax Options

    Send Now To send the PC fax, click Send Now, Send Later Send Later, or Hold. Hold Cancel Defining Send Fax Options Attaching a Cover Page Previewing the Cover Page Sending Faxes With the MultiPASS C3000 4-17...
  • Page 101 Identifying the Fax Sender Entering a Memo Deleting the Fax After Sending Including Annotations Entering a Fax Log Comment 4-18 Sending Faxes With the MultiPASS C3000...
  • Page 102: Creating A Fax Memo In The Multipass Desktop Manager

    Creating a Fax Memo in the MultiPASS Desktop Manager Designing a Fax Cover Page Sending Faxes With the MultiPASS C3000 4-19...
  • Page 103: Preparing The Cover Page Background

    Preparing the Cover Page Background Create and print your background. Specify and hold the fax. 4-20 Sending Faxes With the MultiPASS C3000...
  • Page 104: Opening The Cover Page Designer

    Open and save the document. Opening the Cover Page Designer Sending Faxes With the MultiPASS C3000 4-21...
  • Page 105: Using The Cover Page Designer

    Using the Cover Page Designer MENU BAR TOOLBAR VARIABLES BIN LAYOUT AREA Menu Bar 4-22 Sending Faxes With the MultiPASS C3000...
  • Page 106: Creating A New Cover Page

    Toolbar ALIGN ALIGN UNDER- RIGHT BOTTOM BOLD LINE COVER SAVE ALIGN ALIGN PRINT ITALIC OPEN LEFT Variables Bin Layout Area Creating a New Cover Page Have your background template ready. Sending Faxes With the MultiPASS C3000 4-23...
  • Page 107 Add variable fields. Save your cover page. Inserting Variable Fields 4-24 Sending Faxes With the MultiPASS C3000...
  • Page 108 Adjusting the Appearance of the Fields Ctrl Delete Sending Faxes With the MultiPASS C3000 4-25...
  • Page 109 Resizing a Field Changing the text attributes 4-26 Sending Faxes With the MultiPASS C3000...
  • Page 110: Editing An Existing Cover Page

    Aligning fields Editing an Existing Cover Page Sending Faxes With the MultiPASS C3000 4-27...
  • Page 111: Deleting A Cover Page

    Deleting a Cover Page Printing a Fax Cover Page 4-28 Sending Faxes With the MultiPASS C3000...
  • Page 112 With the Cover Page Designer open, on the File menu, click Print Setup. Preview before printing. Sending Faxes With the MultiPASS C3000 4-29...
  • Page 113 Print the cover page. 4-30 Sending Faxes With the MultiPASS C3000...
  • Page 114: Receiving Faxes

    ALARM then press . If necessary, see Chapter 10, Troubleshooting. STOP If an error occurs, the MultiPASS C3000 beeps intermittently for a few seconds. If this happens, contact the other party and have them resend the document. Chapter 5 Receiving Faxes...
  • Page 115: Receiving Documents Automatically—fax Only Mode

    The unit automatically receives the document. If the call is from a person, the MultiPASS C3000 rings to alert you to pick up the phone. You must pick up the telephone connected to the MultiPASS C3000.
  • Page 116: Receiving Documents Manually—manual Mode

    (See page 8-5 for details.) Using the Telephone to Receive a Fax If you have a telephone connected to the MultiPASS C3000, you can start receiving a document manually by entering a two-digit ID code from the phone. This is particularly convenient if you are using a cordless phone and you answer the phone away from the MultiPASS C3000.
  • Page 117: Using An Answering Machine—ans. Machine Mode

    Canon does not recommend using an “answering service” (like those offered by local telephone companies that provide voice mail) on the telephone line you are connecting to the MultiPASS C3000. If you do subscribe to an answering service, you may want to dedicate a separate line for fax communication only and connect that line to the MultiPASS C3000.
  • Page 118: Printing Documents Received In Memory

    BJ cartridge is not installed Paper cassette runs out of paper Paper jam occurs The MultiPASS C3000 can store up to 42 letter-size pages (based on the CCITT No. 1 chart) or 20 separate documents. The LCD display shows alternating with the error REC’D IN MEMORY...
  • Page 119: Receiving While Registering, Copying, Or Printing

    The MultiPASS C3000 can also print incoming faxes directly. If your computer is going to be off for a while and you are expecting incoming faxes, it’s a good idea to set the MultiPASS C3000 to automatically print incoming faxes.
  • Page 120: Receiving A Fax Into The In Box

    • Set this to Print Fax to always print an incoming fax. Printing a Received Fax When Your Computer Is Off When a document is in its memory, the MultiPASS C3000 displays the message and alternately flashes the date. REC’D IN FILE To upload the fax to the MultiPASS Desktop Manager, simply turn on the computer.
  • Page 121: Using The Distinctive Ring Pattern Detection (drpd) Feature

    The MultiPASS C3000 begins printing the document. keypad. Once the MultiPASS C3000 prints a fax, it erases the fax from its memory. Using the Distinctive Ring Pattern Detection (DRPD) Feature Some phone companies offer a distinctive ring pattern (DRP) service whereby they assign two or more telephone numbers with distinctive ring patterns to a single telephone line.
  • Page 122: Types Of Ring Patterns

    You set the DRPD Switch Options in the Advanced: Receive Fax dialog box (see page 8-10 for details). You must set all DRPD ring numbers in the MultiPASS C3000. You select the ring pattern and then specify whether the pattern is for telephone calls, faxes, or both (fax/tel switching).
  • Page 123: Communicating Using The Distinctive Ring Pattern Detection (drpd) Feature

    Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature Using the MultiPASS C3000 with a DRP service is almost the same as using it with a normal telephone line. When you turn on DRPD, the Receive Mode defaults to Fax/Tel Mode.
  • Page 124: Copying And Scanning With The Multipass C3000

    Copying and Scanning With the MultiPASS C3000 You can use the MultiPASS C3000 as a copier and a scanner. This chapter describes: Copying documents Using the MultiPASS Desktop Manager to scan documents Scanning from a Windows application Copying Documents One of the convenient features of the MultiPASS C3000 is its ability to make high quality copies.
  • Page 125 To reduce the size of the copies, use the < and > buttons Select to select the reduction percentage you want (70%, 80%, Reduction mode 90%, or 100%): if necessary. COPY Copying and Scanning With the MultiPASS C3000 Chapter 6...
  • Page 126 Make single copies of the document instead (as many times as required). You may be able to make multiple copies if you first print out any faxes that are stored in memory (see page 5-5). Chapter 6 Copying and Scanning With the MultiPASS C3000...
  • Page 127: Using The Multipass Desktop Manager To Scan Documents

    Using the MultiPASS Desktop Manager to Scan Documents You can use the MultiPASS C3000 to scan documents directly into the MultiPASS Desktop Manager. The MultiPASS Desktop Manager scans each document page, gives it a system-assigned name, and places it in the Scan folder as a TIFF document.
  • Page 128 0.005 in. (0.13 mm), it may not scan correctly. If you wish to scan a document that is thicker than 0.005 in. (0.13 mm), scan only one sheet at a time and push the document slightly to feed it through the sheet feeder. Chapter 6 Copying and Scanning With the MultiPASS C3000...
  • Page 129: Scanning From A Windows Application

    Scanning From a Windows Application You can use the MultiPASS C3000 to scan documents directly into a Windows application that supports a TWAIN interface (such as Adobe ® PageMaker ). Some applications allow multiple page scans, while others ® do not. If you are unsure whether your Windows application supports this feature, refer to your user documentation for the application.
  • Page 130: Advanced Scanning Options

    This option enables you to specify the resolution in dots per inch (dpi). You choose the option that provides the appropriate level of clarity for your image. Generally, a higher resolution provides better image quality. Chapter 6 Copying and Scanning With the MultiPASS C3000...
  • Page 131 Copying and Scanning With the MultiPASS C3000 Chapter 6...
  • Page 132: Working With Documents In The Desktop Manager

    Working With Documents in the Desktop Manager MENU BAR TOOLBAR FOLDERS LIST WORK AREA COMMAND BAR STATUS LINE Working With Documents in the Desktop Manager...
  • Page 133: Managing Your Documents In The Desktop Manager

    Managing Your Documents in the Desktop Manager Selecting Documents in the Desktop Manager Printing a Document in the Desktop Manager Select the document. Working With Documents in the Desktop Manager...
  • Page 134: Working With Jobs In The Out Box Folder

    In the Print dialog box, specify the number of copies and click OK. Working With Jobs in the Out Box Folder Working With Documents in the Desktop Manager...
  • Page 135: Job Status

    Job Status Active Queued Scheduled Working With Documents in the Desktop Manager...
  • Page 136 Retry On Hold Failed Stopped Error Working With Documents in the Desktop Manager...
  • Page 137: Stopping An Active Job

    Stopping an Active Job Sending a Scheduled, Held, Failed, or Stopped PC Fax Send the fax. Process the fax. Working With Documents in the Desktop Manager...
  • Page 138: Creating A Folder

    Creating a Folder From the File menu, click New Folder. Name the folder. Moving a Document Working With Documents in the Desktop Manager...
  • Page 139: Renaming A Document Or Folder

    Renaming a Document or Folder Deleting a Document or Folder Working With Documents in the Desktop Manager...
  • Page 140: Emptying The Trash Folder

    Emptying the Trash Folder Importing a Document Working With Documents in the Desktop Manager...
  • Page 141: Exporting A Document

    Exporting a Document Attaching a Document to Electronic Mail (E-mail) 7-10 Working With Documents in the Desktop Manager...
  • Page 142: Annotating A Document

    Annotating a Document STICKY-NOTE WHITEOUT STAMP HIGHLIGHT DRAWN GRAPHIC (CIRCLE AND ARROW) Working With Documents in the Desktop Manager 7-11...
  • Page 143 Open the document in the Document Viewer. Annotate the document. Close the Document Viewer. 7-12 Working With Documents in the Desktop Manager...
  • Page 144: Features Of The Document Viewer Window

    Features of the Document Viewer Window MENU BAR TOOLBAR ANNOTATION PANEL DOCUMENT DISPLAY AREA PAGE PANEL STATUS BAR Menu Bar PAGE PANEL SAVE COPY PRINT NEXT PASTE PREVIOUS PAGE PAGE Working With Documents in the Desktop Manager 7-13...
  • Page 145 Toolbar FIT TO ROTATE ZOOM WINDOW RIGHT ROTATE 180° SCROLL ANNOTATION FIT TO ROTATE ZOOM PANEL WIDTH LEFT Document Display Area Annotation Panel SELECT STICKY- ARROW/ ANNOTATION NOTE LINE STAMP CIRCLE RECTANGLE SELECT WHITE OUT HILITE REGION 7-14 Working With Documents in the Desktop Manager...
  • Page 146: Adjusting Your View Of The Document

    Page Panel Status Bar Adjusting Your View of the Document Changing the Document Orientation Working With Documents in the Desktop Manager 7-15...
  • Page 147 Adjusting the Display Size Adjusting the Image Display 7-16 Working With Documents in the Desktop Manager...
  • Page 148 Paging Through Your Document Reviewing Information About the Document Image Working With Documents in the Desktop Manager 7-17...
  • Page 149: Adding Annotations To Your Document

    Adding Annotations to Your Document Adding a Sticky-Note STICKY-NOTE 7-18 Working With Documents in the Desktop Manager...
  • Page 150 Concealing a Region Working With Documents in the Desktop Manager 7-19...
  • Page 151 Inserting a Stamp 7-20 Working With Documents in the Desktop Manager...
  • Page 152 Highlighting Your Document HILITE TOOL Creating a Drawing Graphic ANNOTATION PANEL FOR A ANNOTATION PANEL FOR RECTANGLE OR CIRCLE AN ARROW OR LINE Working With Documents in the Desktop Manager 7-21...
  • Page 153: Revising Your Annotations

    Showing and Hiding Your Annotations Revising Your Annotations Selecting One or More Annotations 7-22 Working With Documents in the Desktop Manager...
  • Page 154 Moving an Annotation Resizing the Annotation Copying and Pasting an Annotation Working With Documents in the Desktop Manager 7-23...
  • Page 155: Saving All Or Part Of A Base Page Of Your Document

    Saving All or Part of a Base Page of Your Document A REGION OF THE PAGE SELECTED 7-24 Working With Documents in the Desktop Manager...
  • Page 156: Removing An Annotation

    Removing an Annotation Delete Exporting the Document Working With Documents in the Desktop Manager 7-25...
  • Page 157: Printing The Document

    Printing the Document 7-26 Working With Documents in the Desktop Manager...
  • Page 158: Adjusting The Document Viewer Default Options

    Adjusting the Document Viewer Default Options Scale Factor Image Enhancement Working With Documents in the Desktop Manager 7-27...
  • Page 159 7-28 Working With Documents in the Desktop Manager...
  • Page 160: Setup And Other Utilities In The Desktop Manager

    Setup and Other Utilities in the Desktop Manager This chapter contains information and instructions on changing your MultiPASS C3000 setup options in the Desktop Manager, and using other Desktop Manager utilities. It includes: Setting up the MultiPASS C3000 Setup options in the Desktop...
  • Page 161: Setting Up Multipass C3000 Options In The Desktop Manager

    MultiPASS C3000. When you first install the Desktop Manager, the Setup options are set to default settings that enable you to begin using your MultiPASS C3000 with the Desktop Manager immediately. However, you can change the option settings as needed.
  • Page 162: Setting Up Preferences

    If another Windows application is trying to communicate with the parallel port, you may have problems printing to the MultiPASS C3000. If you experience any conflicts with the Windows 95 Print Spooler or Windows 3.1x Print Manager, select the Desktop Manager spooler option. The Windows 95 Print Spooler or the Windows 3.1x Print Manager is then...
  • Page 163: Setting Up Send Fax Options

    Desktop Manager. Phone Line You specify the dialing method the MultiPASS C3000 will use: touch- tone or rotary pulse. You also specify any prefix used to access an outside phone line. Initially, this information was set up when you installed the Desktop Manager.
  • Page 164: Restoring The Default Settings

    Automatic Report You specify whether or not you want a report to print with each fax transmission, or only when there is an error with the transmission. You can also specify if you want an image of the first page of the fax included in the report.
  • Page 165 On Error You select Resend option if you want the MultiPASS C3000 to automatically redial when an error occurs while sending a fax. You also select which pages are to be resent: only the page on which the error occurred, the page on which the error occurred and the first page of the fax, or all pages.
  • Page 166: Setting Up Receive Fax Options

    (Fax Only mode), or fax and telephone calls (Fax/Tel mode). You can set the number of rings (1-99) before the MultiPASS C3000 will respond to any call. If the Receive Mode is Fax Only, this is the number of rings before the MultiPASS C3000 answers the call.
  • Page 167: Setting Up Advanced Receive Fax Options

    You specify how the system should handle an incoming fax under the following conditions: • If your computer is turned off: You set the MultiPASS C3000 to print the fax or save the fax in its memory. • If your computer is turned on: You set the MultiPASS C3000 to move the fax to the Desktop Manager on your computer, or to print the fax.
  • Page 168 • Listen Time before Ringing When a call is received, the MultiPASS C3000 checks to see if the call is from a fax machine or a telephone. You use this option to set the appropriate amount of time (0-30 seconds) to allow the MultiPASS C3000 to check for the type of call.
  • Page 169 • Default Action if No Answer to Telephone You set this option to Receive if you want the MultiPASS C3000 to handle an incoming call, detected as a telephone call that is not answered, as an incoming fax. If no fax is received, the line is then disconnected.
  • Page 170: Setting Up Speed Dial Assignments

    Setting Up Speed Dial Assignments On the Speed Dial tab, you can set up fax numbers for speed dialing with the MultiPASS C3000. You use the fax recipients set up in your Address Book, and assign the desired individual recipients to speed dial codes.
  • Page 171: Making A Phone Call From The Desktop Manager

    Making a Phone Call From the Desktop Manager You can use the MultiPASS C3000 and Desktop Manager to dial telephone calls if: You have a telephone attached to the MultiPASS C3000. You enabled the Telephone Attached to Unit option on the Preferences tab in the Setup Options dialog box in the Desktop Manager.
  • Page 172 You can enter the phone number in the Prefix and Phone In the Phone boxes, or select an Address Book entry. dialog box, enter the phone When you enter the phone number, you use the number you applicable numeric characters and any valid characters that separate the different segments of the phone number.
  • Page 173: Using The Status Monitor

    Using the Status Monitor The Status Monitor is a utility that enables you to track the current status of the MultiPASS C3000, incoming and outgoing faxes, print and scan jobs, and any error conditions needing your attention. You can open the Status Monitor either from the Windows desktop or the MultiPASS Desktop Manager.
  • Page 174: Using The Minimized Status Monitor

    Using the Minimized Status Monitor With Windows 95, the minimized Status Monitor appears as a button on the Windows desktop in the taskbar. With Windows 3.1x, the minimized Status Monitor displays as an icon on the Windows desktop. On the Windows 95 taskbar: In Windows 3.1x: The graphical appearance of the icon or button depicts the type of activity it is reporting.
  • Page 175: Using The Status Monitor Window

    Using the Status Monitor Window The Status Monitor window displays the status of MultiPASS C3000 activity only. You cannot use the Status Monitor to interrupt an activity. CLOSE BUTTON DESKTOP MANAGER BUTTON MINIMIZE BUTTON The Status Monitor window contains commands that enable you to:...
  • Page 176: Closing The Multipass Background

    Attention Needed This status indicates the MultiPASS C3000 needs your attention for situations such as the MultiPASS C3000 being out of paper. The Status Monitor window describes the nature of the attention required. When you have corrected the situation, the status message automatically clears.
  • Page 177 Windows StartUp group and is automatically opened when you open Windows. If you decide you need to disconnect the MultiPASS C3000 from the designated port and/or attach another device to the port, you should close the MultiPASS Background first. If you close the MultiPASS...
  • Page 178: Removing Multipass Background From Startup

    Click OK to close the message dialog box. The MultiPASS Background closes automatically, since it cannot detect the MultiPASS C3000 device. Your port remains available for you to use with other devices.
  • Page 179: Restarting The Multipass Background

    Do not delete the MultiPASS Background icon from the Canon MultiPASS C3000 group. Restarting the MultiPASS Background If you reconnect the MultiPASS C3000 to the port and want to begin using the Desktop Manager again, the MultiPASS Background is restarted automatically when you open the Desktop Manager. You can also open the MultiPASS Background without opening the Desktop Manager.
  • Page 180: Adding Multipass Background To Startup

    The MultiPASS Background will be automatically started when you start Windows. To add MultiPASS Background to StartUp in Windows 3.1x: 1. On the Program Manager, display the Canon MultiPASS C3000 and StartUp groups. 2. While holding down the key, drag the MultiPASS Background Ctrl icon from the Canon MultiPASS C3000 group to the StartUp group.
  • Page 181: Disconnecting The Multipass C3000

    Disconnecting the MultiPASS C3000 You can disconnect the MultiPASS C3000 if you want to use the parallel port for another purpose. Before disconnecting your unit, be sure to close the MultiPASS Background. 1. Turn off your computer. 2. Unplug your computer from all electrical sources.
  • Page 182: Uninstalling The Desktop Manager

    2. Close the MultiPASS Background (see page 8-17). 3. On the Windows desktop, click Start, and then point to Programs. 4. From the Programs menu, point to Canon MultiPASS C3000, and then click MultiPASS Uninstaller. 5. Follow the on-screen instructions.
  • Page 183: Uninstalling The Desktop Manager In Windows 3.1x

    To remove the printer driver: 1. On the Windows desktop, click Start, and then point to Settings. 2. On the Settings menu, click Printers. 3. In the Printers dialog box, click the Canon MultiPASS C3000 Printer icon and press the key.
  • Page 184: Multipass C3000 Guidelines

    This chapter describes the routine maintenance required for your MultiPASS C3000. It includes: MultiPASS C3000 guidelines Routine maintenance Cleaning inside the MultiPASS C3000 Printing the nozzle check Cleaning the BJ cartridge print head BJ cartridge guidelines Replacing the BJ cartridge...
  • Page 185 To assure proper electrical contact, make sure the unit is firmly plugged in. Never pull on the cord to unplug the MultiPASS C3000. Pull on the plug itself. Do not overload the electrical outlet where the MultiPASS C3000 is plugged in.
  • Page 186 Your MultiPASS C3000 requires little routine maintenance. Follow these guidelines to keep your MultiPASS C3000 in good operating condition. Before you clean the MultiPASS C3000, be sure to print any faxes stored in memory. Do not use tissue paper, paper towels, or similar materials for cleaning;...
  • Page 187 Disconnect the power cord from the MultiPASS C3000 before cleaning. Open the printer cover by grasping the paper guides and lifting. Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the printer’s interior, especially around the platen.
  • Page 188 Use this test print to check that each print head nozzle is operating properly. Make sure the MultiPASS C3000 is plugged in. FUNCTION USER SETTINGS NOZZLE CHECK When the BC-21 Color BJ Cartridge is installed, the pattern includes all four colors: yellow, magenta, cyan, and black. In the color pattern, you’ll notice that lines are missing between the colors.
  • Page 189 To maintain the best possible print quality, you need to clean the BJ cartridge print head from time to time. Your MultiPASS C3000 is equipped with a print head cleaning function. If you notice some degradation in the print quality, try cleaning the print head.
  • Page 190 You can use these cartridges with the MultiPASS C3000: Contains the print head unit and two replaceable Color Slot Black Slot Cartridge Cartridge BCl-21 BCl-21 Color Black BJ tanks, one color (cyan, magenta, yellow) and Made in Made in Japan Japan one black.
  • Page 191 The most important thing you can do to extend the life of your MultiPASS C3000 and to ensure optimum print quality is take care of the BJ cartridges. Spilled ink can stain any surface. Open BJ cartridges and BJ tanks carefully, and follow the guidelines presented here to protect against spilled ink.
  • Page 192 For optimum printing results, Canon recommends that you use only the Canon BC-21 Color BJ Cartridge or the optional Canon BC-20 Black, BC-22 Photo, and BC-29F Neon BJ Cartridges with your MultiPASS C3000.
  • Page 193 If you are using the BC-21 Color BJ Cartridge and your output is blank, one of the BJ tanks is probably out of ink. See the instructions starting on page 9-14 for replacing a BJ tank. The following procedure describes how to replace the BC-21 Color BJ Cartridge with the optional BC-20 Black BJ Cartridge.
  • Page 194 Do not try to move the cartridge holder manually; this may damage the unit. If the cartridge holder does not move and the unit beeps several times, unplug the MultiPASS C3000 and let it cool for several minutes. (The device has an automatic protection mode that prevents it from overheating.) After allowing it to cool,...
  • Page 195 Peel the protective foil off the new BJ cartridge’s packaging, and remove the cartridge. Lift off the orange cap from the cartridge’s print head; then remove the orange tape. Make sure the cartridge label faces you. Be careful not to touch the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on the side.
  • Page 196 The BJ cartridge locks into position. Do not apply excessive force. r t r l - 2 l - 2 The MultiPASS C3000 cleans the print head and moves the cartridge holder to the home position on the right side of the unit. Chapter 9...
  • Page 197 If the output is still blank after cleaning the print head at least five consecutive times, replace the empty BJ tank in the BC-21 Color BJ cartridge. You leave the BJ cartridge in the MultiPASS C3000 when replacing a BJ tank. The cartridge holder then moves to the center of the unit.
  • Page 198 of the unit. The color BJ tank is on the left; the black BJ tank is on the right. Grasp the tab on the top of the tank and pull forward to release the BJ tank. Then lift the BJ tank up and out of the BJ cartridge unit. l - 2 Dispose of the BJ tank properly.
  • Page 199 Before you unplug the MultiPASS C3000, make sure the BJ cartridge is in the home position on the right side. If you unplug the unit while it is printing, or move the BJ cartridge from the home position, the cartridge will not be capped and may dry out.
  • Page 200 Whenever you unwrap a BJ cartridge, you must either install it in the MultiPASS C3000 or store it in the Ink Cartridge Storage Box to prevent the print head from drying and clogging. When opening the Ink Cartridge Storage Box, press in on the release tab that locks the cover in place.
  • Page 201 Be sure the lid snaps closed. Whenever you remove a BJ cartridge from the MultiPASS C3000, store the cartridge in the storage box (unless you are disposing it). If you have more than one Ink Cartridge Storage Box, you can hook them together.
  • Page 202 C3000 or ship a BJ cartridge or a BJ tank from which you have removed the protective cap. An opened BJ cartridge or BJ tank that is not installed in the MultiPASS C3000 or the Ink Cartridge Storage Box may leak, and the print head may dry out.
  • Page 203: Troubleshooting

    Troubleshooting Troubleshooting 10-1...
  • Page 204 RS5-8658 MADE IN JAPAN CANON INC.(DA1) X X X X X X X X SERIAL NUMBER 10-2 Troubleshooting...
  • Page 205: Paper Jams

    Paper Jams Jams in the Automatic Document Feeder (ADF) CHECK DOCUMENT Press STOP. STOP Open the Troubleshooting 10-3...
  • Page 206 Remove the document. Close the operator panel. 10-4 Troubleshooting...
  • Page 207: Jams In The Sheet Feeder

    Jams in the Sheet Feeder CLEAR PAPER JAM Gently pull any jammed paper out of the unit. Remove the stack of paper from the sheet feeder. Press STOP STOP ALARM RESUME Troubleshooting 10-5...
  • Page 208: Lcd Messages

    LCD Messages Information Messages Message Error Code Cause Action AUTO REDIAL STOP COMMUNICATING PLEASE WAIT DIALING STOP DOCUMENT READY ECM RX ECM TX HANG UP PHONE 10-6 Troubleshooting...
  • Page 209 Message Error Code Cause Action MEMORY FULL PLEASE WAIT MEMORY USED NO ANSWER PLEASE WAIT RECEIVED IN FILE FUNCTION FILE PRINT REC’D IN MEMORY STOP STOP KEY PRESSED STOP TALK TX/RX CANCELLED STOP TX/RX NO. Troubleshooting 10-7...
  • Page 210: Error Messages

    Error Messages Message Error Code Cause Action BUSY/NO SIGNAL CARTRIDGE JAMMED STOP CHECK DOCUMENT CHECK PAPER 10-8 Troubleshooting...
  • Page 211 Message Error Code Cause Action CHECK PRINTER STOP CLEAR PAPER JAM RESUME STOP DOC TOO LONG LOAD PAPER RESUME STOP MEMORY FULL NO RX PAPER NO TEL # Troubleshooting 10-9...
  • Page 212: Printing Problems

    Message Error Code Cause Action NOT AVAILABLE NOW PUT IN CARTRIDGE START AGAIN Printing Problems Problem Cause Solution 10-10 Troubleshooting...
  • Page 213 Problem Cause Solution Troubleshooting 10-11...
  • Page 214 Problem Cause Solution 10-12 Troubleshooting...
  • Page 215 Problem Cause Solution Specifications Specifications Troubleshooting 10-13...
  • Page 216 Problem Cause Solution × × 10-14 Troubleshooting...
  • Page 217 Problem Cause Solution Specifications Troubleshooting 10-15...
  • Page 218 Problem Cause Solution 10-16 Troubleshooting...
  • Page 219: Faxing Problems

    Faxing Problems Problem Cause Solution Troubleshooting 10-17...
  • Page 220 Problem Cause Solution START/COPY START/COPY START/COPY 10-18 Troubleshooting...
  • Page 221 Problem Cause Solution Troubleshooting 10-19...
  • Page 222: Telephone Problems

    Telephone Problems Problem Cause Solution Setup Guide Copying Problems Problem Cause Solution DOCUMENT READY MEMORY FULL 10-20 Troubleshooting...
  • Page 223: Technical Notes

    Technical Notes Windows Printing System Users FUNCTION PRINTER RESET MultiPASS Hardware Cannot Initialize Troubleshooting 10-21...
  • Page 224 10-22 Troubleshooting...
  • Page 225: Memory Clear Report

    1 0 : 1 2 FAX 3 3 3 5 5 5 7 7 7 7 CANON/ C C S I P 0 1 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *...
  • Page 226: Appendix A Specifications

    Specifications Color Bubble Jet Printer Printing Method Bubble jet ink on-demand Printing Resolution × 360 dpi Color 720 × 360 dpi with smoothing Black Paper Handling Automatic feed Manual feed Sheet Feeder Capacity—auto feed only Plain paper (20 lb or 75 g/m Approx.
  • Page 227 Greeting cards Canon Greeting Cards GC-101 Bubble Jet paper Canon Bubble Jet Paper (water-resistant) LC-301 Fabric sheets Fabric Sheet FS-101 for Canon Bubble Jet printers Back print film Canon Back Print Film BF-102 High gloss film Canon High Gloss Film HG-101...
  • Page 228 Printable Area—Papers The shaded portion in the following figure shows the printing area for papers. Letter size Legal size a 8.5 in a 8.5 in b 0.13 in b 0.13 in c 11.0 in c 14.0 in d 0.12 in d 0.12 in A4 size a 210 mm...
  • Page 229: Bj Cartridges

    BJ Cartridges BC-21 Color BJ Cartridge Print head 64 nozzles for black 24 nozzles for each color (cyan, magenta, yellow) Print head life Approximately 2,000 color pages at 30% coverage BJ tanks BCI-21 Color (cyan, yellow, magenta) BCI-21 Black Ink color Black, cyan, yellow, magenta BJ tank yield BCI-21 Color...
  • Page 230: Facsimile

    Facsimile Applicable line Public switched telephone network Compatibility Data compression system MH, MR, MMR (ECM-MMR) Modem type Fax modem Modem speed 14400/9600/7200/4800/2400 bps Automatic fallback Transmission speed Approx. 6 seconds/page* at 14.4 Kbps, ECM-MMR transmitting from memory Transmission/reception memory Up to 42 pages* (768 KB) Up to 20 documents* Liquid crystal display (LCD) 16 ×...
  • Page 231: Copier

    Copier Copy resolution 360 × 360 dpi with smoothing Reduction sizes 70%, 80%, 90% Copy speed Initial copy—45 seconds Subsequent copies—20 seconds Multiple copies Up to 99 copies of a document Up to 3 ppm (with optional BC-20 Black BJ Cartridge) Monochrome Scanner Scanning method Solid state electronic scanning by contact image sensor...
  • Page 232 Document sizes Maximum 8.5" W × 39.3" L (216 mm W × 1000 mm L) Minimum 3.5" W × 2.5" L (88.9 mm W × 63.5 mm L) 8.5" 3.5" (216 mm) (88.9 mm) 2.5" (63.5 mm) Up to a maximum of 32 minutes for sending each page 39.3"...
  • Page 233: Multipass Desktop Manager For Windows

    Scanned image The actual scanned image size for the MultiPASS C3000 is shown below. This information applies to documents that will be scanned for faxing or copying. There is a 0.12" (3.0 mm) margin on either side of the sheet and a 0.16"...
  • Page 234: General Specifications

    General Specifications Power Source 120V/60Hz Power Consumption Approx. 47.2W (Maximum) Approx. 7.8W (Standby) Dimension (W x D x H) 15.75" × 14.2" × 7.75" (400 mm × 361 mm × 197 mm) Weight 11.1 lb (5.0 kg) Environmental Conditions Temperature: 41°F - 90.5°F (5°C - 32.5°C) Humidity: 10% to 90% RH Interface IEEE 1284-compatible, bi-directional parallel interface...
  • Page 235: Receiving Faxes And Phone Calls Automatically: Fax/tel Mode

    Receiving Faxes and Phone Calls Automatically: Fax/Tel Mode In Fax/Tel mode, the MultiPASS C3000 monitors all incoming calls to see whether the call is from another fax machine or from a telephone: Type of call Telephone Sending document Sending document...
  • Page 236: Appendix B Using The Multipass C3000 As A Stand-alone Fax

    Using the MultiPASS C3000 as a Stand-alone Fax Setup Guide LCD Menu System Option Description/Settings DATE & TIME UNIT TELEPHONE # UNIT NAME TEL LINE TYPE FILE PRINT CLEANING NOZZLE CHECK Using the MultiPASS C3000 as a Stand-alone Fax...
  • Page 237: Entering Information In The Multipass C3000

    Entering Information in the MultiPASS C3000 STOP Entering Your User Information Using the MultiPASS C3000 as a Stand-alone Fax...
  • Page 238 Then press USER SETTINGS the > button. Press DATE & TIME START/COPY START/COPY 06/08/97 15:36 START/COPY Enter today’s date and the time using the numeric buttons. 07/15/97 00:00 SYMBOLS OPER TONE Using the MultiPASS C3000 as a Stand-alone Fax...
  • Page 239 DATA ENTRY OK START/COPY twice when the date and time TEL = are entered. START/COPY Enter your fax number (up to 20 digits) using the TEL = 6665552222 numeric buttons. SYMBOLS OPER TONE Using the MultiPASS C3000 as a Stand-alone Fax...
  • Page 240 Press START/COPY START/COPY DATA ENTRY OK when the fax UNIT NAME Then press START/COPY START/COPY Enter your name (up to 24 characters) using CANON FAX BACK the numeric buttons. Using the MultiPASS C3000 as a Stand-alone Fax...
  • Page 241 Press START/COPY START/COPY DATA ENTRY OK when you finish entering your name. Press STOP to STOP complete the registration. Using the MultiPASS C3000 as a Stand-alone Fax...
  • Page 242: Glossary

    Glossary A A c c t t i i v v i i t t y y r r e e p p o o r r t t Journal of fax transactions, both sent and received. A A d d d d r r e e s s s s B B o o o o k k The electronic Address Book provided by the MultiPASS Desktop Manager that allows you to create a list of people with their phone and fax numbers.
  • Page 243 b b p p s s Bits per second. Refers to the speed with which a fax machine sends and receives data. B B r r o o a a d d c c a a s s t t i i n n g g Transmitting documents to more than one location.
  • Page 244 d d B B ( ( A A ) ) Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound coming from the unit), adjusted for background noise. D D i i a a l l i i n n g g m m e e t t h h o o d d s s Ways of pressing one or more buttons to access a number to connect to an outside party or fax machine.
  • Page 245 F F i i n n e e m m o o d d e e One of the printer’s print modes. Use this mode when printing on transparencies or printing a halftone image that produces grayscale or intermediate colors. F F o o n n t t A complete set of characters of the same size and style;...
  • Page 246 I I n n k k S S a a v v e e r r You can enable or disable economy printing (ink saving feature) when receiving faxes. By enabling the Ink Saver Mode, ink consumption can be decreased by as much as fifty percent, resulting in a longer effective cartridge life.
  • Page 247 Canon’s exclusive software package that allows you to use the MultiPASS C3000 with your Windows software applications. You must install the Desktop Manager to use your MultiPASS C3000 as a printer, scanner, or PC fax. N N o o i i s s e e A term applied to a variety of problems that impair the operation of telephone lines used for faxing.
  • Page 248 P P r r i i n n t t e e r r d d r r i i v v e e r r Software that sends printing instructions to a printer (in this case, the MultiPASS C3000). The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes.
  • Page 249 The MultiPASS C3000 also allows you to send a document directly from your computer (PC faxing).
  • Page 250 S S e e n n d d i i n n g g s s p p e e e e d d The rate at which faxes are transmitted through the phone line. See also bps (bits per seconds). S S T T A A N N D D A A R R D D A document setting for sending normal typewritten or printed documents containing only text and no drawings, photographs, or...
  • Page 251 U U H H Q Q ( ( U U l l t t r r a a H H i i g g h h Q Q u u a a l l i i t t y y ) ) An exclusive Canon digital image processing system that incorporates 64 shades of gray along with a special edge enhancement feature which ensures that text and photos are transmitted with ultimate clarity.
  • Page 252: Index

    Index 180 x 180 dpi: 2-11 Auto start send: 8-6 360 x 360 dpi: 2-11 Automatic 486 processor: A-8 dialing: 4-4–5 720 x 360 dpi: 2-11 report: 8-5 retries option: 8-4 settings: 2-15 Automatic Document Feeder (ADF): 1-4, 1-10, 4-2, 6-1, A-5–6 Active job: 7-4, 7-6 paper jams: 10-3–4 Adding...
  • Page 253 Date format: 8-3 Centronics interface: A-8 Default settings: 8-5, 8-8 CF-102 Transparencies: 2-3, 2-19, 2-29, Delete fax, after sending: 4-18 Desktop Manager: See MultiPASS Cleaning, MultiPASS C3000: 9-3–4 Desktop Manager option: B-1 CLEANING Destinations, faxing: 4-10 Cleaning sheet: 2-32–33 Details tab, printer driver: 2-8 button: 1-6–7, 4-4...
  • Page 254 3-22 Driver settings: 2-11 using: 3-21–22 Fax Memo: 4-18–19 Fax Only Mode: 5-2 Fax resolution: A-5 Effective scanning width: A-7 Fax Retrieval System, Canon: 1-2 E-mail Fax Sender, identifying: 4-18 attaching document: 7-10 Fax sending support: 1-2 cancelling: 4-9 Entering information: B-2–6...
  • Page 255 Ink Cartridge Storage Box: 9-11, 9-17–18 Group Ink color: A-4 address: 3-13–14 Ink saver mode: 8-9 dialing: 4-5–6 Installing, printer driver: 2-4 entries, Address Book: 3-11 InstantExchange warranty program: 1-3 Guide rail: 2-16 Interface specifications: A-3, A-8–9 Guidelines, MultiPASS C3000: 9-2 Index...
  • Page 256 Lock lever: 9-11 receiving faxes: 5-6–8 scanning: 6-4–7 screen: 7-1 selecting documents: 7-2 Magnetic fields: 9-2 setup: 8-1–24 Maintaining, MultiPASS C3000: 9-1–19 setup options: 8-2–11 Making phone call, MultiPASS Desktop specifications: A-8 Manager: 8-12–13 starting: 3-2–3 Managing documents, MultiPASS system requirements: A-8 Desktop Manager: 7-2–10...
  • Page 257 Parallel cable connector: 1-5 interface: A-3, A-8 Off hook alarm: 8-6 port: 10-21 On error option: 8-6 Pause duration: 8-5 On hold status: 7-5–6 PC faxes One-touch speed dialing: 4-4 sending: 4-15–18 buttons: 1-6–7 specifications: A-8 keypad: 5-8 Phone call, MultiPASS Desktop On-line help, Windows 95: 2-7 Manager: Opening, Cover Page Designer: 4-21...
  • Page 258 Printing: 2-1–35 Receiving telephone calls: 5-2 document: 2-5, 7-26 Recommended graphics settings: 2-11 document, from memory: 5-5 button: 1-6 REDIAL/PAUSE documents, MultiPASS Desktop Redialing: 4-6–7 Manager: 7-2–3 cancelling: 4-7 envelopes: 2-26–28 Reduction methods: A-1 mode: 6-2 nozzle check: 9-5 option: 8-7 problems: 10-10–16 sizes: A-6 receiving: 5-6...
  • Page 259 Scanning: 6-4–7 Speed, scanning: A-7 documents: 1-9 Speed dial image processing: A-6 assignments, setting up: 3-18–21, message: 8-16 8-11 method: A-6 group: 3-20–21 MultiPASS Desktop Manager: 6-4–7 individual: 3-19 options, advanced: 6-7 Speed dial tab, MultiPASS Desktop resolution: A-6 Manager: 8-11 speed: A-7 Speed option width: A-7...
  • Page 260 Transmission/reception memory: A-5 Transmitting, document: 4-10–12 Warranty: 1-3, 9-9, 10-1 Transparencies: 2-3, 2-19–20, 2-29, A-2 Water resistant paper: 2-3, 2-19, A-2 Transporting, MultiPASS C3000: 9-19 Web site, Canon: 1-2 Trash folder: 3-7 Weight, unit: A-9 emptying: 7-9 White out: 7-19, 7-11 Troubleshooting: 10-1–23...

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