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Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes ex tensive
inspections during and after
production. The final inspection
takes place at the selling dealership
and includes a road-test conducted
by a trained Lexus technician.
If you'd like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
otheR beneFitS AnD ASSiStAnCe
the cost of specific repairs beyond
the factory warranty period. They
also cover services such as towing,
substitute transportation and lodging
to minimize your inconvenience
should your vehicle require repair.
Lexus vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that's best for you.
Body repairs
If you're involved in a collision, you
want your vehicle to be returned to its
pre-accident condition when repaired.
That's why it is important to make sure
repairs are made only with Genuine
Lexus Parts. Some repair shops and
insurance companies may suggest
using imitation or salvaged parts to
save money. However, these parts do
not meet Lexus' high standards for
quality, fit and corrosion resistance.
In addition, imitation and salvaged
parts (and any damage or failures
they may cause) are not covered by
any Lexus warranty.
The best way to ensure that your
vehicle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealership.
Each dealership works with selected
collision repair centers that meet
Lexus' strict requirements for training,
Other Benefits and Assistance
7
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