Lexus 2012 LS 600h L Warranty And Services Manual
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Lexus 2012 LS 600h L Warranty And Services Manual

Lexus 2012 LS 600h L Warranty And Services Manual

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2012
LS 600h L
WARRANTY AND SERVICES GUIDE
Owner Amenities
Warranty Information
Maintenance Requirements

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  • Page 1 2012 LS 600h L WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...
  • Page 2 Lexus recommends having mainte- voltage are very dangerous and can nance and repairs for your vehicle cause personal injury, severe burns, performed by an authorized Lexus electric shock and even fatal injury dealership. To locate your nearest unless appropriate precautions are authorized Lexus dealership, log on to www.lexus.com or contact Lexus...
  • Page 3 Your service department is commit- that is second to none, and we look ted to helping you keep your Lexus forward to serving you in the years performing at its best. Your dealer will ahead. Welcome to the Lexus family! provide you with the department’...

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 Maintenance and Lexus Warranty Coverage ........

  • Page 6: Complimentary Services

    To help ensure that your ownership the Specifications chapter in your experience is pleasant, convenient Owner’s Manual.) Programming of and trouble-free, Lexus provides you these features is performed once at with a variety of complimentary ser- no charge, provided you obtain the vices.

  • Page 7: Loaner Vehicle

    Loaner Vehicle Roadside Assistance If your vehicle must be kept overnight Lexus roadside assistance coverage at a Lexus dealership for a warranty- is for 48 months from your vehicle’ s covered condition that requires more in-service date, regardless of mileage.
  • Page 8 Additional Coverage After your roadside assistance cover- age expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800) 25-LEXUS.

  • Page 9: Other Benefits And Assistance

    If you plan to keep your vehicle for the odometer when you took delivery several years or if you accumulate of your Lexus. This mileage is a result mileage quickly, you may want to pur- of the comprehensive process used to chase a Lexus vehicle service agree- ensure the quality of your vehicle.

  • Page 10: The Smart Key

    When ordering a new key, bring all cle is repaired with Genuine Lexus keys for the vehicle to your dealer- Parts is to take it to a Lexus dealer- ship. If a Smart Key or the key-num- ship. Each dealership works with...
  • Page 11 OTHER BENEFITS AND ASSISTANCE Keeping the Key Safe Replacing a Smart Key may be costly. We advise you to keep a spare Smart Key and the key-number plate in a safe place. If you record the key num- ber in more than one place, do not record it in a way that can be easily identified and associated with the vehicle.

  • Page 12: Introduction

    IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are Step 2 dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, call our first priority. Should you have a...
  • Page 13 Magnuson- The service is provided at no cost Moss Warranty Act. In addition, you to you. It is part of Lexus’ effort to must use NCDS if you are required to promptly and equitably resolve your do so prior to exercising certain rights concerns.
  • Page 14 Lexus. attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 15 How does the arbitration tomer claim form, please provide process work? NCDS with the following information: When NCDS receives your request, it will be forwarded to the Lexus area • Vehicle year, make, model, VIN, office for response. mileage and date of purchase.
  • Page 16 Lexus’ compliance, The decision of the arbitrator(s) is you may pursue any other legal reme- binding on Lexus but not on you. dies available to you, including small Lexus must comply with the decision claims court. You should be aware...

  • Page 17: The Lexus Commitment

    This excellent we are — that you’ll enjoy owning your warranty coverage demonstrates not Lexus as much as you enjoy driving it. only our confidence in Lexus vehicles, but also our commitment to every This section of the Warranty and Lexus customer.

  • Page 18: Warranty Coverages At A Glance

    WARRANTY COVERAGES AT A GLANCE Introduction...

  • Page 19: Your Warranties In Detail

    When Warranty Begins The warrantor for these limited war- The warranty period begins on the ranties is Lexus, a division of Toyota vehicle’ s in-service date, which is Motor Sales, U.S.A., Inc., 19001 South the first date the vehicle is either...
  • Page 20 Limitations The performance of necessary repairs and adjustments is the exclu- sive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle.

  • Page 21: New Vehicle Limited Warranty

    Lexus, subject here and supplied by Lexus, subject to to the exceptions indicated under the exceptions indicated under “What “What Is Not Covered”...
  • Page 22 Lexus, subject Lexus dealership is covered. to the exceptions indicated under “What Is Not Covered” on pages 21–22.
  • Page 23 • Water contamination readily determined. *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...
  • Page 24 “salvage” title or similar title under obligation or liability in connec- any state’ s law; or has ever been tion with this vehicle. Lexus shall declared a “total loss” or equivalent not be liable for incidental or by a financial institution or insurer,...
  • Page 25 NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described on pages 10–11. Please note that you must use the National Center for Dispute Settlement before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act.

  • Page 26: Federal Emission Control Warranty

    Federal regulations require that this Performance Warranty and federal warranty be in effect for two years or regulations, Lexus will make all nec- 24,000 miles from the vehicle’ s in- essary repairs if both of the following service date, whichever occurs first.
  • Page 27 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air Conditioning System apply to failures or noncompliance • Compressor caused by: • Condenser • The use of replacement parts • Evaporator not certified in accordance with •...
  • Page 28 FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Positive Crankcase Ventilation • Charcoal canister (PCV) System • Oil filler cap • Diaphragm valve • PCV valve or orifice • Fuel filler cap • Fuel tank Other Parts Used in Systems Listed Hybrid System •...
  • Page 29 Owner’s Manual and this guide. vehicle’ s emission control systems, Lexus will not deny a warranty claim Lexus recommends the use of solely because you do not have Genuine Lexus Parts when servicing records to show that you maintained or repairing the systems.
  • Page 30 30 days (unless a shorter peri- Division (6405J) od is required by law). If your claim is Attn: Warranty Complaints denied, Lexus will notify you in writing 401 M Street SW of the reason within the same period. Washington, D.C. 20460 If we fail to do so, we will repair your vehicle free of charge.
  • Page 31 FEDERAL EMISSION CONTROL WARRANTY DEALER CERTIFICATE We (the dealership) want you to know used in accordance with the written that at the time your new Lexus vehi- instructions for proper mainte- cle is being delivered: nance and use, Lexus will remedy...

  • Page 32: California Emission Control Warranty

    Also included may be hoses, belts, connec- tors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 33 If an emissions-related part listed You are responsible for presenting on pages 25–26 is defective, the your vehicle to a Lexus dealership as part will be repaired or replaced soon as a problem exists. The warran- by Lexus. This is your SHORT-...
  • Page 34 CALIFORNIA EMISSION CONTROL WARRANTY PARTS LIST: LONG-TERM EMISSION DEFECT WHAT IS NOT COVERED WARRANTY These warranty obligations do not The parts listed here are covered for apply to failures or noncompliance seven years or 70,000 miles from the caused by: vehicle’...
  • Page 35 CALIFORNIA EMISSION CONTROL WARRANTY Air Induction System Ignition System • Intake manifold and intake air • Knock sensor surge tank Positive Crankcase Catalyst System Ventilation System • Exhaust front pipe (including • Oil drain pipe catalytic converter) • Oil return pipe •...
  • Page 36 Owner’s Manual and this guide. your vehicle’ s emission control sys- Lexus will not deny a warranty claim tems, Lexus recommends the use of solely because you do not have Genuine Lexus Parts when servicing records to show that you maintained or repairing the systems.
  • Page 37 IF YOUR VEHICLE FAILS A SMOG-CHECK TEST REPAIR DELAYS If your vehicle fails a smog-check test, If a Lexus dealership is unable to you may make a claim under the complete repairs on your vehicle Emission Performance Warranty. To within 30 days, you may have the do so, take your vehicle to an autho- repairs made under Lexus’...
  • Page 38 CALIFORNIA EMISSION CONTROL WARRANTY IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle’ s California emis- sion warranty coverage, please follow the steps described on pages 10–11. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division P.O.

  • Page 39: Tire Limited Warranty

    The tires that come as original equip- Bridgestone/Firestone ment on your vehicle are warranted 535 Marriott Drive by their manufacturer and not Lexus. Nashville, TN 37214 Please refer to the tire warranty state- Bridgestone: (800) 847-3272 ment included with the owner infor- Firestone: (800) 356-4644 mation in your vehicle.

  • Page 40: Operation And Maintenance

    Lexus will not deny a warranty claim the best possible service for your solely because you do not have vehicle when you take it to a Lexus records to show that you maintained dealership. Plus, a Lexus dealership your vehicle. However, damage or...
  • Page 41 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quali- ty, durability and performance. They are also designed to fit your vehicle’...

  • Page 42: Obtaining Warranty Service

    Lexus dis- If your vehicle is inoperable or unsafe tributor may have no obligation to to drive and there is no Lexus dealer- provide warranty service for your ship reasonably available to make vehicle, and/or your vehicle may not...
  • Page 43 OBTAINING WARRANTY SERVICE the repairs that are covered by war- ranty. To receive reimbursement, present to an authorized Lexus deal- ership your paid repair invoices and any parts that were removed from the vehicle. You will be reimbursed for warranted parts at the manufacturer’ s...

  • Page 44: Introduction

    These procedures formance, safety and reliability from are listed on pages 45–47 of this your Lexus. It can also enhance your booklet and described in detail in vehicle’ s resale value. This section the “Maintenance” section of the of the Warranty and Services Guide Owner’s Manual.

  • Page 45: Maintenance And Lexus Warranty Coverage

    Lexus will not deny a warranty claim scheduled maintenance log. solely because you do not have records to show that you maintained For a complete description of your vehicle.

  • Page 46: Lexus Dealership Service

    LEXUS DEALERSHIP SERVICE To ensure that your vehicle receives any Lexus dealership in the U.S. — a first-quality service and factory- great convenience if you relocate or authorized parts, Lexus recommends need to have your vehicle serviced having maintenance performed by while traveling.

  • Page 47: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGULAR USE In addition to scheduled maintenance, After a Car Wash your Lexus hybrid vehicle requires • Check installation of driver’ s ongoing general maintenance such as floor mat fluid checks and visual inspections. The recommended guidelines for Every Several Months inspections are listed below.
  • Page 48 GENERAL MAINTENANCE AND REGULAR USE Maintaining Charge for When Cleaning the Interior 12-Volt Battery • Remove dirt and dust with a The following tips will help you keep vacuum cleaner. Wipe dirty sur- your vehicle’ s 12-volt battery fully faces with a soft cloth dampened charged: with warm water.
  • Page 49 GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap.

  • Page 50: Scheduled Maintenance Log

    Service: 30 Days or 1,000 Miles Lexus recommends obtaining sched- uled maintenance for your vehicle Lexus provides your first scheduled every six months or 5,000 miles, maintenance service at no charge. whichever occurs first. The service is performed at 30 days...
  • Page 51 30-day/1,000-mile scheduled maintenance service. Programming of some Lexus Personal- ized Settings requires special equip- ment and may be performed only by an authorized Lexus dealership.

  • Page 52: Scheduled Maintenance Log

    Tighten nuts and bolts on chassis Inspect steering linkage and boots Tighten nuts and bolts on chassis Date: ________ Mileage: ________ Date: ________ Mileage: ________ Notes: Notes: This service is complimentary when performed by an authorized Lexus dealership. Scheduled Maintenance Log...
  • Page 53 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Front differential oil ___Ball joints and dust covers ___Rack and pinion assembly...
  • Page 54 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Replace air conditioner filter Visually inspect brake pads, calipers and rotors Replace Smart Key battery Check installation of driver’...
  • Page 55 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Measure thickness of brake pads and runout of brake rotors Replace air conditioner filter Replace brake fluid Replace engine air filter Replace Smart Key battery Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 56 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Replace air conditioner filter Check installation of driver’...
  • Page 57 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Front differential oil ___Ball joints and dust covers ___Rack and pinion assembly...
  • Page 58 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 66 Months or 55,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Replace air conditioner filter Visually inspect brake pads, calipers and rotors Replace Smart Key battery Check installation of driver’...
  • Page 59 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Measure thickness of brake pads and runout of brake rotors Replace air conditioner filter Replace brake fluid Replace engine air filter Replace Smart Key battery Replace spark plugs Visually inspect brake pads, calipers and rotors...
  • Page 60 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Replace air conditioner filter Check installation of driver’...
  • Page 61 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Exhaust pipes and mountings ___Ball joints and dust covers ___Front differential oil...
  • Page 62 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Replace air conditioner filter Visually inspect brake pads, calipers and rotors Replace Smart Key battery Check installation of driver’...
  • Page 63 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Measure thickness of brake pads and runout of brake rotors Replace air conditioner filter Replace brake fluid Replace engine air filter Replace Smart Key battery Visually inspect brake pads, calipers and rotors Check installation of driver’...
  • Page 64 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Replace air conditioner filter Check installation of driver’...
  • Page 65 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Front differential oil ___Ball joints and dust covers ___Rack and pinion assembly...
  • Page 66 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Replace air conditioner filter Inspect engine/inverter coolant (see page 72) Replace Smart Key battery Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors...
  • Page 67 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Measure thickness of brake pads and runout of brake rotors Replace air conditioner filter Replace brake fluid Replace engine air filter Replace Smart Key battery Replace spark plugs Visually inspect brake pads, calipers and rotors...
  • Page 68 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Visually inspect brake pads, calipers and rotors Inspect engine/inverter coolant (see page 72) Check installation of driver’...
  • Page 69 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Visually inspect brake pads, calipers and rotors Check installation of driver’ s floor mat Road-test vehicle Inspect the following: ___Axle shaft boots ___Front differential oil ___Ball joints and dust covers ___Rack and pinion assembly...
  • Page 70 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles Replace engine oil and oil filter; reset Replace engine oil and oil filter; reset reminder light reminder light Rotate tires Rotate tires Replace air conditioner filter Inspect engine/inverter coolant (see page 72) Replace Smart Key battery Visually inspect brake pads, calipers and rotors Visually inspect brake pads, calipers and rotors...
  • Page 71 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles Replace engine oil and oil filter; reset reminder light Rotate tires Measure thickness of brake pads and runout of brake rotors Replace air conditioner filter Replace brake fluid Replace engine air filter Replace engine/inverter coolant (see page 72) Replace Smart Key battery Visually inspect brake pads, calipers and rotors...

  • Page 72: Explanation Of Maintenance Items

    Air Conditioner Filter battery. Replacement batteries are Replace at specified intervals. More available from your Lexus dealership. frequent replacement may be required when driving in dusty conditions, Battery: Hybrid (Traction heavy traffic areas, urban areas, Battery) desert areas or dirt roads.
  • Page 73 Check brake pads and rotors for by a qualified technician following excessive wear; check brake rotors procedures in Lexus service and for runout. Check brake calipers for repair publications. Please refer to fluid leakage. A qualified technician the important safety precautions should perform these inspections.
  • Page 74 EXPLANATION OF MAINTENANCE ITEMS Driver’s Floor Mat A qualified technician should perform • Only use the driver’ s floor mat these operations. Please refer to the designed specifically for the important safety precautions found model and model year of your on the inside front cover of this vehicle.
  • Page 75 EXPLANATION OF MAINTENANCE ITEMS Exhaust Pipes and Mountings Rack and Pinion Assembly Visually inspect the exhaust pipes, Inspect the rack and pinion assembly muffler and hangers for cracks, for signs of leakage, damage and deterioration and damage. Start loose electrical connections. Tighten the engine and listen carefully for connections and if you discover any any exhaust leakage.
  • Page 76 Lexus service and repair publications. Please refer Tire-Pressure Warning Sensors to the important safety precautions...

  • Page 77: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 78 NOTES Scheduled Maintenance Log...
  • Page 79 Air conditioner filter ...........50–69 * , 70 Axle shaft boots .
  • Page 80 Lexus Personalized Settings ........

  • Page 81: Warranty Coverages

    Service agreements ............. .7 Service history .
  • Page 86 THE PURSUIT OF PERFECTION. 00505–12WSG–LSH PRINTED 8/11...

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